Kaya Belek

The quality was not what I would expect from a 5-star hotel. Air con was not working and the rooms were pretty worn down

Very good location right in the beach. Very clean and large well appointed sea view room

Spa offers good massages, hammam and sauna. Indoor pool and quite good gym. Main impression: + good location, beach, tennis, garden and relatively good kitchen. What we did not like: Many of the Staff members are lacking proper education, training and language skills. One young man in reception behages in a quite rude manner and not as expected from a professional reception. - the room had several defects and lack of maintenance (damage main door, balcony door lock, lamp) Overfall impression. Good location and several Staff members (especially) with Krigisi og Kurdish original was friendly and professional ambassadors of the hotel. However, on many points Kaya Belek Hotel delivers weaker result than other 5 star hotels in Turkey. This can be improved!

We had a great short stay at Kaya Belek hotel. The rooms are spacious, the food was great and the staff were very attentive. The hotel is in need of a refurbishment as it looks very tired but it didn’t spoil our time. My only slight disappointment was that the gym didn’t open until 8:30am.

It was a very bad experience. The doors are designed to open with electronic cards, but they often don’t work properly. The rooms and hallways smell terrible. The towels in the room were torn. The pools shown on the left side of the hotel’s promotional photos are actually part of Kaya Palazzo, not this hotel — yet they misleadingly present them as their own. We were entitled to an à la carte dinner, but when we tried to make a reservation, we were told it was fully booked for four consecutive days and were not accommodated. The sunbeds are old and made of plastic. The floor tiles and ceramics are broken and poorly maintained. The food quality is low — they sometimes serve meals left over from the previous day or even two days ago. The alcoholic drinks are of the lowest quality. There’s only one type of beer available: Efes. For kids activity many children were turned down, as the activities had very limited capacity. That created unnecessary stress for our kids and us. This hotel is absolutely not worth the price. Avoid it at all costs.