Extended Stay America Suites - Houston - The Woodlands

The power was still out at this location. Why were you still accepting reservations if you knew the power was out. UNACCEPTABLE!!!

Room was filthy and roach infested. Crap on the floor, food crumbs on cooktop and roaches everywhere. Thankfully we looked at room before bringing in any personal items. Left immediately. Would really like a refund. Was told they had elevator to second floor for 95 y/o mother, but it was broken. Worst place I have ever seen. Needed a place with air conditioning for mom due to storm knocking out power in 110 degree heat.

The elevator was out so had to carry a load of things up a flight of stairs. The room somewhat had a mildew smell.

Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.

NO ELECTRICITY AND STILL BOOKED THE ROOM

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a great experience unfortunately.

I booked this hotel on Expedia when the hotel knew they didn't have electricity (3 days from Hurricane Beryl.) No staff onsite when I showed up. I talked to somebody who was staying at the hotel and they said numerous people like myself who booked a room to come there and find out they didn't have any power. Total scam.

When we got to hotel it had no power. People all sitting outside with doors open. Most were drinking with loud music. No lights in parking lot. Did not seem safe so we just left without stopping. Lost my money on that one and paid for another hotel down the road.

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

The property didn’t have power.

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner/manager does not care about this property

The hotel was filthy and roaches were everywhere in the bed and the room was filthy

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

To Whom It May Concern, I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive. The room was filthy and clearly had not been cleaned. Specific issues included: • A strong odor of women’s perfume, suggesting it had not been aired out or sanitized. • Nasty, unclean floors and no toilet paper provided. • Pubic hair and other debris in the shower, which also had grime on the floor. • Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink. • Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in. • One pillow had a visible slobber stain and clearly had not been laundered. • We even found a rat dropping on the floor. • The entrance elevator was disgusting and had a dust pan left inside. The only positive was the front desk employee, who was polite and professional. We took photos to document the condition and are happy to provide them upon request. Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly. Sincerely, Amand

I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me. I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

The room had a very strong smell of mildew. No very clean. And there there roches everywhere. On the night stands and the bed. But the office was closed and there was no way to get out of that room

I want my money back now and this place does not even deserve 1 star!! There was blood on the sheets, dead bugs on the floor trash(female product) in the bathroom trashcan and the smell was beyond comprehension. Never again!! I was even told I could not get a refund. I was offered different sheets, so how do you put sheets on a visually dirty bed and then sleep in the bed and I’m sorry I change the sheets, NEVER!! Here are the pictures for proof!!

Overall Dirty. Old hotel and the carpet was disgusting. Trash piled up next to the elevator. Really disgusting.

The property had roaches and there was hair still in the shower from the person before us

Dirty toilet and shower, room smells

When i got to the room. The door stuck you had to use your shoulder to open it. Not enough light in the room. TV was missing Remote was there but no tv. Went to call the front desk and land line was not working. Told the front desk worker Friday night about issues. She said maintenance would fix them on Saturday. Went to take a shower only no hot water barely luke warm. Breakfast was only plain oatmeal and coffee or hot chocolate. Came back that night still no TV and phone not working. Woken up at 430 am by either someone in the parking lot or next door playing really loud bass lasted till i left at 7 am. Sunday front desk person took down my comments and did apologize they were fully booked and maintenance doesn't work on the weekends. The whole time i stayed my room was never cleaned. Was almost out of toliet paper and the front desk said they were out waiting on a shipment. I will not be back.

My other booking canceled, I was in a hurry, so I wasn't too put-off by the worn furniture, broken Wifi, broken showerhead, or even the superficial cleaning (to say nothing of the spots on the carpet that glowed brightly under my UV flashlight). That said, it was quiet and comfortable.

The elevator was out so had to carry a load of things up a flight of stairs. The room somewhat had a mildew smell.

Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.

It’s a motel that people live in so there were lots of people standing and walking around but that’s what I would expect out of a place like this. The room was smaller than expected and the bed was really small. It was a decent stay. Nothing too bad nothing too good

Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

Wasnt horrible for 40 a night. Area is near airport so i should have expected hearing planes at night. Weed smell in the hall. Staff was courteous and professional.

Overall good except the noise as it is near to highway

This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half emty but telling me there was no rooms available..ruined my weekend

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a great experience unfortunately.

Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I will discontinue my relationship with hotels.com.

I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me. I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

I like the fact that it was convenient and not too expensive. But I hated the fact that my bathroom sink didn't work it was run down I called the office and asked for a blanket the girl said sure I'll bring one right down and then 20 minutes later I called because she never showed it was a guy that answered he was very rude and hung up in my face and I was told I could call back in a couple of hours and see if they have a blanket available this was around midnight. So they wanted me to wake up at 3:00 or 4:00 in the morning and check to see if they had a blanket due to they're not being a blanket on our bed only a sheet. This hotel gives extended stay America a bad name and they should reconsider the person running it

Overbooked. Hotels.com was blamed for booking when no room was avail

Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.

We arrived late, but late check in was allowed. However, there was a sign on the door that gave us a number to call for late check in. There was gentleman also waiting outside calling this number but no one was answering. Finally after about 7 min, I just pounded hard on the door, and some lady put her head around the corner and let us in. She asked if we had tried callling and we told her yes and she didn't know why the phone had not rang. When I gave her my info she said "The system had registered as a no-show. She said the system was in some kind of audit mode, so she couldn't tell if there were any rooms available now. I explained that even if it had me as a no-show, that room should be open. She obviously had not been trained much on this system and was frustrated. Finally she gives me a room a few doors over from the lobby on the bottom level. My wife and I unload and go to that door, but our card didn't work. I went and got her and she came and unlocked with her master key. She then turned around and walked back, but as we entered the room, clearly someone was living in this room. The closets were full of clothes, personal items everywhere, and food in the kitchen. She apologized and we waited in the lobby for another 10 min while she walked around the hotel looking for an empty room. Finally she found one, but it had no fridge, a small bed, no linens on the bed, no wi-fi available to me (despite it being included in the price of the room).

Staff was unavailable. Coukd not check in. Slept in car with two kids

Booked a room a week in advance. Showed up and was told they didn’t have a room for me…thanks for the heads up!

Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.

The outside near the smoking area seemed a bit run down but I loved the easy access to interstate 45 and loop 99 in houston. :-) very friendly person at the check in.

Great area.

Great experience. Hotel location is close to lots of places to eat, very convenient to I-45, shopping

Plenty of stuff around. Shop until you drop plenty of shopping in the area. Food places write out side your door. I will stay again

Noce but inconvienient to get to

First of all, the property was close to my destination….only 5 minutes away. My room was ready when I arrived at 7:15 AM . I’d worked a night shift and needed to sleep for my shift the same night. I live an hour away and with traffic it’s exhausting after working all night. It was fairly quiet for my sleep for the most part. Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 could’ve gone to MARRIOT down the street. But it was only one night. Surely I could bare it. However, it would’ve been cheaper if I’d just paid for the night before instead of the extra fees. The property from the elevator to the room and everything in between wreaked of nastiness. The elevator STUNK to no end. The carpet /rug was filthy. The room door was not appropriately sealed (sunlight through all the crevices). The room smelled horrible also. I was coughing the entire time during my nap. The bed was squeaky. The floor hadn’t been swept properly. There was dust and trash behind the nightstand. The shower was dirty. And there were some type of small black bugs crawling in the toilet and sink. Will NOT be back. $25? You get what you pay for.

It was the roaches!!! The water pressure was too hard and the shower over flowed onto the floor. Safe location and close to shopping, gas stations and grocery stores like HEB.

Wasnt horrible for 40 a night. Area is near airport so i should have expected hearing planes at night. Weed smell in the hall. Staff was courteous and professional.

Overall good except the noise as it is near to highway

When i got to the room. The door stuck you had to use your shoulder to open it. Not enough light in the room. TV was missing Remote was there but no tv. Went to call the front desk and land line was not working. Told the front desk worker Friday night about issues. She said maintenance would fix them on Saturday. Went to take a shower only no hot water barely luke warm. Breakfast was only plain oatmeal and coffee or hot chocolate. Came back that night still no TV and phone not working. Woken up at 430 am by either someone in the parking lot or next door playing really loud bass lasted till i left at 7 am. Sunday front desk person took down my comments and did apologize they were fully booked and maintenance doesn't work on the weekends. The whole time i stayed my room was never cleaned. Was almost out of toliet paper and the front desk said they were out waiting on a shipment. I will not be back.

Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain.

The property is dirty and the rooms need to be remodeled and the free cotton breakfast is a joke. They don’t have hardly anything

The worst hotel ever, the photos looked fine and i searched for it and everything looked just fine perfect for one night, well the room os disgusting, cocraches all over the room, i was panicking thinking they were going to get into my bags, bugs on the bed idk what kind but omg i couldn't even sleep because of that and affraid of something on me. Dirty, forniture super old and uncared for, dust, weird stains on the sheets we didn't touch the bed ir was the worst night ever and idk why Expedia continues to have this f horrible hotel in their lists when is so disgusting and is obvious that the people in charge doesn't give a damn about even clean it. Dont stay there at least u're homeless or smtng cause thats how it looks like one of those places where really poor people lives. Now im affraid of having bugs in my New clothes and luggage or lices or whatever. Is supposed to be no smoke but all the place smells like f cigarrettes and the "breakfast" is just coffe and granola bars as if staying in this horrible place isn't enough. Also the front desk guy won't do s if you have a problem. I hope this place gets closed asap.

I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the cabinet and onto the floor, and when i reported it, they shut off the cold water valve, instead of fixing the leak. I had to ask for a light bulb to be placed in the night light as it was missing. Staff was not friendly. Not the type of hotel to stay and relax. Dont recommend it.

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

Property was not clean, staff not cooperative, no breakfast