Name: The Derwentwater Hotel
Address: The Derwentwater Hotel, Portinscale, Cumbria (comté), GB
Rating: 6.75

Ce qu'en disent des voyageurs

D'après les récents commentaires, The Derwentwater Hotel est apprécié pour son emplacement au bord du lac près de Keswick, son environnement paisible et son ambiance chaleureuse envers les chiens. De nombreux clients soulignent la gentillesse et la serviabilité du personnel, ainsi qu'un bon rapport qualité-prix par rapport aux options plus coûteuses du Lake District.

Cependant, plusieurs plaintes récurrentes concernent des intérieurs très démodés, une propreté incohérente et des problèmes d'entretien tels que des douches faibles, des moquettes usées, des équipements cassés et des lits inconfortables. Le petit-déjeuner est souvent considéré comme convenable, mais certains soirs, le service au restaurant est absent, le stationnement est payant et le service de ménage pendant le séjour peut être fait sur demande plutôt qu'automatiquement. La qualité des chambres varie considérablement, allant de chambres propres et confortables avec vue sur le lac à des espaces délabrés, datés et présentant des odeurs ou de l'humidité. Attendez-vous à un séjour économique dans un emplacement superbe avec un service personnalisé, mais des normes inégales.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les beaux jardins et le terrain sont fréquemment salués, et le bar est agréable ; l'hôtel est très accueillant pour les chiens. Un parking est disponible, mais souvent payant, et l'ascenseur a parfois été peu fiable.

Avis de voyageur à ce sujet

8

John

27 sept. 2023

·

A séjourné 1 nuit

Excellent location just on the edge of the lake. Lovely 5-10 min walk through the hotel grounds to the lake - excellent for our dog. Hotel is fine, but tired in places but clean and staff very friendly and welcoming. Breakfast was buffet self serve and good. Didn’t eat in restaurant on evening as bus tour group turned up and staff said it would be at least 90min wait.

8

Mr Edward

9 avr. 2025

·

A séjourné 2 nuits

Nice hotel. Staff were really pleasant. Nice bar and garden. Rooms ok. No problems. I would say decoration needed. Down side. Restaurant was quite limited considering nothing around. Set menu, cant eat in bar. Generally no problems

8

Julia

29 juil. 2025

·

A séjourné 1 nuit

Lovely spacious hotel in beautiful grounds and good size car park. Great for visiting Keswick just a short stroll away. They hotel is huge. Breakfast was good. There is signs of age in the decor but quite adequate for an over night stay. A bit of a re fresh wouldn't go a miss but was a friendly welcoming nights stay.

6

Mrs Jo Porter

8 juin 2025

·

A séjourné 1 nuit

Beautiful grounds but hotel needs improvement. Public areas scruffy with dirty upholstery, doors and walls. They charge £6 per night to park car which wasn't mentioned when I booked. Lift out of order. My room was cold but radiator did not work. Instant coffee powder at breakfast which you have to make yourself and no fresh fruit. You are asked to choose what you want for dinner within an hour of check in and loud music playing at both dinner and breakfast. Quiet background music would have been much better. On the plus side, staff were very friendly.

8

RICHARD

20 juin 2024

·

A séjourné 3 nuits

This was an excellent hotel if travelling with your dog; the welcome and outdoor facilities are very good. The room was warm and attractive. It was a shame the nice restaurant wasn't used for evening meals. The bar area got pretty crowded and is fairly basic. The TV was very obvious and needed subtitles on if it's to be helpful. The staff were helpful and courteous.

8

Nicholas

23 janv. 2025

·

A séjourné 3 nuits

The bar and dining areas were cold. My room was warm and comfortable. Dining was very good. Charging for parking in their own car park was not good. My bathroom needs to be modernised with a better shower

8

Maisie

6 mai 2025

·

A séjourné 2 nuits

We got stuck in the lift was very funn

10

Gareth

2 avr. 2025

·

A séjourné 1 nuit

Lovely hotel, very dated and needs a refurb but for hiking trip was value for money. Beer garden was stunning and lots of grounds to walk over.

8

Sharon

2 mai 2025

·

A séjourné 1 nuit

Ideal position for the lakes . Beautiful garden , peaceful setting . Staff friendly . Food good . Needs refurbishing but that was reflected in the price . Would go back again .

8

David

10 nov. 2023

·

A séjourné 1 nuit

Great stay. Just don't appreciate having to pay for parking.

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Propreté

La propreté est incohérente, de nombreux signalements faisant état de moquettes sales, de moisissures, de toiles d'araignées et d'odeurs persistantes, parallèlement à quelques mentions de chambres et de linge de maison propres. Le service de ménage pendant le séjour est parfois oublié ou fourni uniquement sur demande.

Avis de voyageur à ce sujet

6

Angela

27 juin 2025

·

A séjourné 2 nuits

Property photos bear no resemblance to actual hotel. The hotel needs a lot of investment. Hotel is shabby, dated and needs a refurb. Extremely basic. Good breakfast. Sheets and towels clean. Good parking and easy walk to Keswick town. Right next door to Derwent Hill. Drinks prices very reasonable. Garden is lovely. Ideal for walkers and dog owners. Wouldn't go there to be pampered....

6

Natalie

11 sept. 2023

·

A séjourné 1 nuit

Hotel is in a lovely location, breakfast was great, room was ok clean however the communal areas specifically the stairs really needed a hoover and a deep clean. They were caked in mud and dry grass which looked like it had been there for a long time. Really let this place down.

4

Daniel

22 oct. 2024

·

A séjourné 1 nuit

Disappointing. Unfortunately this hotel really does need a lot of work to be anywhere near as nice as other places we’ve stayed in Keswick. The saving grace of this hotel is the staff members as they were all polite and friendly. Cleanliness is a big issue, black mould next to the wardrobe, crumbs in the drawers, plates and glasses in the corridors. We booked this hotel from a point of it being a good location, walking distance to Keswick but other than that there really isn’t any other reason to stay here. It needs a lot of work, the sink in the bathroom had a huge crack in it, the bath panel had holes in it. We’re just lucky we were only staying for one night. The curtains weren’t long enough to cover the windows. We did all see the humour in it as we were on a trip with our friends but if you’re looking for something comfortable and relaxing I wouldn’t recommend it.

4

Holly

21 sept. 2024

·

A séjourné 3 nuits

Very DIRTY, unpleasant, tired, old Hotel. Staff was kind and pleasant. So terribly disappointed in the condition of this hotel. Rooms were very dirty, dumpy, not well appointed and in dire need of repairs, paint, and attention. The only reason I did not give one star is because the hotel staff (Howard, Sue, and Paul) were delightful and gave wonderful custom service. The staff is doing the best they can with what they had to work with. Our bed was so uncomfortable and the sheets looked dirty. Housekeeping never changed our sheets, nor gave us toilet paper or towels. Just gross. We can say, the hotel courtyard garden is beautiful, but everything else wasn’t good. Breakfast and cleanliness in dining area was even questionable. We got free breakfast cause the hotel had “boiler issues”, but I don’t recommend the breakfast either. It has parking which is hard to come by in Lake District I’ve been told, but parking is not worth staying at an old dirty hotel. Sadly, its past its prime.

6

Jack

29 juil. 2025

·

A séjourné 1 nuit

Decent location and fairly comfortable. However my room was not the cleanest, stain on the carpet and one of the bed sheets. The bathroom had also seen better days. Considering the price for one night, I was expecting a bigger tv in the room also. Obviously an old building so I won’t be too harsh on it but the decor was looking tired and worn out.

4

Andrew

4 sept. 2023

·

A séjourné 2 nuits

The hotel looked like it hadn’t been cleaned for months. Hallway carpets were disgusting and a rogue fruit pastille was noticed on the stairs for the 3 days we stayed. The room was dated at best with the bed not being cleaned behind for months and neither was the shelving. Cob webs were indeed found in the bathroom window which helped with the midgy swarm we got when we left the window open as it was over hot. On the plus side the breakfast is great and the grounds are so peaceful and tranquil.

6

Emma

28 août 2023

·

A séjourné 2 nuits

Room wasn’t very clean, cobwebs, dust and hair. Wall paper was peeling off Stains on the carpet Weird smell in the room Bed very uncomfy Staff were very lovely

2

Karie

6 sept. 2024

·

A séjourné 3 nuits

We cancelled our reservation upon arrival. The furniture is old and filthy. The bed was broken. The room felt cold and institutional. Property is old and not very well kept. Photos are very misleading.

6

Cynthia

25 mai 2024

·

A séjourné 3 nuits

Out of date, not very clean. Mold on walls and gross shower curtains. Good location with a beautiful walk onto Keswick

2

Jeffery

15 avr. 2025

·

A séjourné 1 nuit

This was by far one of the worse hotels I have ever stayed at. The bedsheet was stained. On check in it was obvious someone had been smoking in the reception. The room was absolutely awful it was dirty in poor repair, struggled to lock the door. The bathroom was outdated the ceiling paint was flaking off. I was not sure what was growing around the shower gel dispenser. The breakfast was adequate.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres varient de spacieuses avec vue sur le lac à très basiques et démodées ; beaucoup notent un décor fatigué et des lits inconfortables ou très durs. Attendez-vous à des planchers grinçants, à un bruit occasionnel, à des chambres petites ou en pente et à quelques problèmes d'entretien.

Avis de voyageur à ce sujet

8

Rachel

9 mai 2023

·

A séjourné 2 nuits

The location is perfect, the staff are very friendly, the breakfast was great and the room was basic but clean.

8

Hannah

1 sept. 2024

·

A séjourné 1 nuit

Nice gardens and communal areas (bar, reception hall etc) were fine but my room was very dated and on a slant. The shower was difficult to work and made a very loud noise when on. Everything creeks and wallpaper peeling, hole in ceiling, most of the tv channels didn’t work. However, bed and towels were clean and I had a good stay for a no frills accommodation. Could be a beautiful hotel with some investment.

10

dawn

15 mai 2023

·

A séjourné 1 nuit

Our room was spacious and clean with a lovely lake view. Hotel was walkable to Keswick along a country path. The receptionist was excellent and gave us advice on where to eat and drink in Keswick.

4

John

30 juil. 2023

·

A séjourné 7 nuits

The Derwentwater Hotel has seen better days. The staff were helpful but too few. The beds were absolutely awful so we left a day earlier.

6

Jack

29 juil. 2025

·

A séjourné 1 nuit

Decent location and fairly comfortable. However my room was not the cleanest, stain on the carpet and one of the bed sheets. The bathroom had also seen better days. Considering the price for one night, I was expecting a bigger tv in the room also. Obviously an old building so I won’t be too harsh on it but the decor was looking tired and worn out.

6

Tanya L

19 août 2025

·

A séjourné 3 nuits

Average stay at the Derwentwater hotel, the staff & location are excellent however we did feel the hotel looked tired. Also we found the bed very hard. Overall we’ve had a lovely time in the Lakes.

8

K E

3 sept. 2025

·

A séjourné 2 nuits

Excellent location and very peaceful. All the staff were very professional and pleasant. The room was spacious with a good sized ensuite bathroom. Having read previous reviews about the hotel we were not surprised or disappointed by the rather dated decor and bathroom. And given the good value of our stay compared to other similar venues, this was clearly factored in.

8

Josh

31 juil. 2025

·

A séjourné 1 nuit

Great hotel and a lovely outdoor area and bar. Check in was very slow with a queue of people in the waiting room. Staff were really friendly and helpful. No AC which is a shame. Wi-Fi was good. Beds were not comfortable.

6

Veronica

30 mai 2025

·

A séjourné 2 nuits

NO LIFT, ROOM NEEDS UPDATING, CARPET DIRTY, NOISY

6

Jonathan

30 mai 2025

·

A séjourné 1 nuit

Big room with good view. Minor niggles with television picture, fluctuating flow in shower, extract not working in bathroom. Good location and gardens. Hotel overall in need of refurbishment. Cooked breakfast ok, other options limited. The instant coffee was a major negative as I like good coffee with my breakfast.

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Service

Le personnel est largement salué pour sa gentillesse, son accueil et son aide, certains faisant preuve d'un dévouement particulier. Les problèmes occasionnels incluent un enregistrement lent, un personnel insuffisant et une communication incohérente.

Avis de voyageur à ce sujet

10

Jackie

22 mars 2025

·

A séjourné 2 nuits

Very helpful staff on reception. Great evening meal. Lovely choice and fresh & hot. Excellent service too… Our room overlooked the lake and was fabulous… Whilst the hotel is a little tired the staff were not at all. They were great. A great place for walking around the lake .

2

Morag

12 janv. 2025

·

A séjourné 3 nuits

Extremely poor, photos are highly out of date. Broken window & bed, left early. Zero response from the hotel on our concerns.

6

ian

13 avr. 2024

·

A séjourné 3 nuits

The hotel used to be very busy in spring and summer but when we were there it was not. Breakfast service was hit and miss for our 3 night stay due to staff not turning up for work. Laying out the self service hot food before the tea, coffee, bread for toast etc which guests would normally choose first was inefficient.the staff who were there for breakfaxt service were very polite but it was clear this was not their normal work. On the other hand, dinner although served in the bar was efficient and the selection from the bar meals menu was extensive. The best option to choose is half board. The rooms were not serviced during our stay and we were invited to ask at reception if we needed anything.

8

J

24 mars 2025

·

A séjourné 1 nuit

It's a lovely hotel with excellent grounds to walk the dogs in. Although it could do with a paint touch up in places and some TLC The room we had was clean and the bed was comfy. The service was good however they appeared to be short staffed. The young waitress in the dining room serving evening meal works really hard, and she's a credit to the hotel. The food at both breakfast and in the evening was really nice. We would return to this hotel again if staying over in Keswick.

10

Stephen

11 déc. 2024

·

A séjourné 2 nuits

I was planning on camping a couple of nights near Keswick, weather not looking good for a late arrival so decided to stay at Derwentwater Hotel... so glad I did! - At check in I was greeted in a really professional manner, in the bar the staff were super friendly! That was my opening night. Breakfast in the morning was fantastic, set me up fuel wise for my planned ascent of Skiddaw (walking past a farm I camped at 47 years ago on my first Scout Camp!!) My hike up Skiddaw, descending to Keswick and then back to hotel was great (nothing to do with hotel of course) BUT on return all staff I spoke to were interested in my day, to the extent that I was chatting to the hotel manager for over an hour!!!! This level of customer service and interest is rare and is really valued by me! Thank you to all at the Derwentwater Hotel for making my stay so enjoyable. If you want a pristine, brand new hotel - well, pay the price for it - but if you want great service, an amazing breakfast and the perfect location head to Portinscale!!

10

Shaun

13 juin 2025

·

A séjourné 1 nuit

Excellent staff

8

Howard

8 juil. 2024

·

A séjourné 1 nuit

The hotel was undergoing some redecoration work during our stay but this did not spoil the experience. The staff are very helpful and made our stay a pleasant one.

10

Phil

15 juin 2025

·

A séjourné 2 nuits

Just had a great stay at the Derwentwater Hotel and great staff and service. In particular a huge thanks to Ronnie and Amy who went out of their way to take time and assist us getting to a local wedding when all other taxi firms were unavailable due to storms and road closures.. Having excellent staff and friendly check in made the stay enjoyable and we will be returning to the hotel again. Fully recommend this hotel. Thanks all.

8

K E

3 sept. 2025

·

A séjourné 2 nuits

Excellent location and very peaceful. All the staff were very professional and pleasant. The room was spacious with a good sized ensuite bathroom. Having read previous reviews about the hotel we were not surprised or disappointed by the rather dated decor and bathroom. And given the good value of our stay compared to other similar venues, this was clearly factored in.

8

Josh

31 juil. 2025

·

A séjourné 1 nuit

Great hotel and a lovely outdoor area and bar. Check in was very slow with a queue of people in the waiting room. Staff were really friendly and helpful. No AC which is a shame. Wi-Fi was good. Beds were not comfortable.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement au bord du lac avec de belles vues et des jardins, avec une promenade facile de 15 à 25 minutes jusqu'à Keswick. Quartier paisible et adapté aux chiens avec un accès direct aux sentiers au bord du lac.

Avis de voyageur à ce sujet

8

John

27 sept. 2023

·

A séjourné 1 nuit

Excellent location just on the edge of the lake. Lovely 5-10 min walk through the hotel grounds to the lake - excellent for our dog. Hotel is fine, but tired in places but clean and staff very friendly and welcoming. Breakfast was buffet self serve and good. Didn’t eat in restaurant on evening as bus tour group turned up and staff said it would be at least 90min wait.

10

dawn

15 mai 2023

·

A séjourné 1 nuit

Our room was spacious and clean with a lovely lake view. Hotel was walkable to Keswick along a country path. The receptionist was excellent and gave us advice on where to eat and drink in Keswick.

8

Robert

30 sept. 2024

·

A séjourné 2 nuits

Excellent staff Very quiet 15 minute walk to Keswick

8

Julia

29 juil. 2025

·

A séjourné 1 nuit

Lovely spacious hotel in beautiful grounds and good size car park. Great for visiting Keswick just a short stroll away. They hotel is huge. Breakfast was good. There is signs of age in the decor but quite adequate for an over night stay. A bit of a re fresh wouldn't go a miss but was a friendly welcoming nights stay.

10

Rhea

24 mars 2025

·

A séjourné 1 nuit

Really enjoyed my stay, I felt at ease from the get go. Lovely location, beautiful scenery and would definitely return.

10

Irene

21 avr. 2025

·

A séjourné 3 nuits

A lovely old building in a beautiful setting with views of Derwentwater and the mountains. The staff very friendly and efficient. We have stayed here several times and will again in the future.The dog was welcome too!

8

Dilip

14 août 2023

·

A séjourné 2 nuits

Walking distance to town &lake

8

Sharon

2 mai 2025

·

A séjourné 1 nuit

Ideal position for the lakes . Beautiful garden , peaceful setting . Staff friendly . Food good . Needs refurbishing but that was reflected in the price . Would go back again .

8

Triada

6 juil. 2025

·

A séjourné 1 nuit

Excellent location and price

8

William

29 janv. 2025

·

A séjourné 3 nuits

Right on the lake and an easy walk into Keswick. Staff and food excellent

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Repas

Le petit-déjeuner est souvent bon, bien que la qualité et la variété du café puissent être décevantes. Le dîner est aléatoire : certains ont apprécié de bons repas du jour ou au bar, mais certains soirs, le restaurant ne servait pas ou les options étaient limitées.

Avis de voyageur à ce sujet

6

Angela

27 juin 2025

·

A séjourné 2 nuits

Property photos bear no resemblance to actual hotel. The hotel needs a lot of investment. Hotel is shabby, dated and needs a refurb. Extremely basic. Good breakfast. Sheets and towels clean. Good parking and easy walk to Keswick town. Right next door to Derwent Hill. Drinks prices very reasonable. Garden is lovely. Ideal for walkers and dog owners. Wouldn't go there to be pampered....

6

ian

13 avr. 2024

·

A séjourné 3 nuits

The hotel used to be very busy in spring and summer but when we were there it was not. Breakfast service was hit and miss for our 3 night stay due to staff not turning up for work. Laying out the self service hot food before the tea, coffee, bread for toast etc which guests would normally choose first was inefficient.the staff who were there for breakfaxt service were very polite but it was clear this was not their normal work. On the other hand, dinner although served in the bar was efficient and the selection from the bar meals menu was extensive. The best option to choose is half board. The rooms were not serviced during our stay and we were invited to ask at reception if we needed anything.

8

Mr Edward

9 avr. 2025

·

A séjourné 2 nuits

Nice hotel. Staff were really pleasant. Nice bar and garden. Rooms ok. No problems. I would say decoration needed. Down side. Restaurant was quite limited considering nothing around. Set menu, cant eat in bar. Generally no problems

8

J

24 mars 2025

·

A séjourné 1 nuit

It's a lovely hotel with excellent grounds to walk the dogs in. Although it could do with a paint touch up in places and some TLC The room we had was clean and the bed was comfy. The service was good however they appeared to be short staffed. The young waitress in the dining room serving evening meal works really hard, and she's a credit to the hotel. The food at both breakfast and in the evening was really nice. We would return to this hotel again if staying over in Keswick.

8

Darren

4 mars 2025

·

A séjourné 2 nuits

Lovely location and good hotel. Rooms were clean and comfortable, hallways were very noisy/creeky and stairwells were dated. Good bar area and restaurant, with a very good breakfast. Unfortunately the evening meal service was not available, no prior notice was given of this and alternative plans had to be made.

8

Julia

29 juil. 2025

·

A séjourné 1 nuit

Lovely spacious hotel in beautiful grounds and good size car park. Great for visiting Keswick just a short stroll away. They hotel is huge. Breakfast was good. There is signs of age in the decor but quite adequate for an over night stay. A bit of a re fresh wouldn't go a miss but was a friendly welcoming nights stay.

6

Mrs Jo Porter

8 juin 2025

·

A séjourné 1 nuit

Beautiful grounds but hotel needs improvement. Public areas scruffy with dirty upholstery, doors and walls. They charge £6 per night to park car which wasn't mentioned when I booked. Lift out of order. My room was cold but radiator did not work. Instant coffee powder at breakfast which you have to make yourself and no fresh fruit. You are asked to choose what you want for dinner within an hour of check in and loud music playing at both dinner and breakfast. Quiet background music would have been much better. On the plus side, staff were very friendly.

8

Claire

2 oct. 2023

·

A séjourné 1 nuit

The staff in this hotel made up for this run-down hotel. Food was pleasant.

10

Kenny

8 déc. 2024

·

A séjourné 2 nuits

We stayed 2 nights at the Derwentwater Hotel. It’s a bit of a quaint traditional English hotel. They seem to have a new and more modern wing and the original bits as we had 2 rooms and one looked a lot newer than the other. We would highly recommend getting the package with dinner as you get a 3-course dinner, which is great value and not to mention delicious. Breakfast is a full buffet spread which was great too! Sheets were clean and good water pressure for the shower. There’s also a nice little bar, and some board/card games in the conservatory. Parking at the back of the hotel is £5 per night though.

6

Jonathan

30 mai 2025

·

A séjourné 1 nuit

Big room with good view. Minor niggles with television picture, fluctuating flow in shower, extract not working in bathroom. Good location and gardens. Hotel overall in need of refurbishment. Cooked breakfast ok, other options limited. The instant coffee was a major negative as I like good coffee with my breakfast.

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Mois	Prix moyen
janvier	75 $US
février	91 $US
mars	60 $US
avril	139 $US
mai	133 $US
juin	118 $US
juillet	112 $US
octobre	100 $US
novembre	99 $US
décembre	100 $US

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