Stayed at Whitewater Hotel & Spa recently and wanted to share an honest review. Hotel & Location: Lovely riverside setting, peaceful and scenic. Staff: Reception were friendly and helpful. Restaurant staff were polite but seemed inexperienced at times (issues with card machine and menu knowledge). Spa reception was great, especially with kids — a nice touch giving them dive toys. Rooms: Family room was spacious but quite dated, with visible wear and water stains. Bathroom also needs updating. Lack of plug sockets near beds was inconvenient. Dining (Dinner): Some confusion with menus and missing items (no cider, wine unavailable). Not initially offered a kids’ menu. Starters (flatbread, halloumi) were good. Mains were mixed — steak overcooked, kids’ burger too charred, nuggets greasy. Chips were good. Desserts were decent. Service was slow with long waits, and paying was awkward due to only one card machine. Breakfast: Selection was decent but items weren’t topped up quickly, leading to waits. Scrambled eggs were very runny, bacon didn’t look appetising. Overall felt disorganised. Spa & Pool: Spacious and enjoyable, though the pool felt quite cold initially. Overall: Great location and some lovely staff, but let down by dated rooms and inconsistent, unorganised dining experience.
Stayed at Whitewater Hotel & Spa recently and wanted to share an honest review. Hotel & Location: Lovely riverside setting, peaceful and scenic. Staff: Reception were friendly and helpful. Restaurant staff were polite but seemed inexperienced at times (issues with card machine and menu knowledge). Spa reception was great, especially with kids — a nice touch giving them dive toys. Rooms: Family room was spacious but quite dated, with visible wear and water stains. Bathroom also needs updating. Lack of plug sockets near beds was inconvenient. Dining (Dinner): Some confusion with menus and missing items (no cider, wine unavailable). Not initially offered a kids’ menu. Starters (flatbread, halloumi) were good. Mains were mixed — steak overcooked, kids’ burger too charred, nuggets greasy. Chips were good. Desserts were decent. Service was slow with long waits, and paying was awkward due to only one card machine. Breakfast: Selection was decent but items weren’t topped up quickly, leading to waits. Scrambled eggs were very runny, bacon didn’t look appetising. Overall felt disorganised. Spa & Pool: Spacious and enjoyable, though the pool felt quite cold initially. Overall: Great location and some lovely staff, but let down by dated rooms and inconsistent, unorganised dining experience.
