The Black Swan - The Inn Collection Group
155 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
155 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À The Black Swan - The Inn Collection Group, les prix par nuit s'élèvent en moyenne à 125 $US pendant le mois le moins cher (février) et à 169 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 126 $US |
| février | 125 $US |
| mars | 134 $US |
| avril | 136 $US |
| mai | 154 $US |
| juin | 165 $US |
| juillet | 160 $US |
| août | 169 $US |
| septembre | 155 $US |
| octobre | 157 $US |
| novembre | 137 $US |
| décembre | 146 $US |
J
F
M
A
M
J
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sept. · 155 $US
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O
N
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Le plus cher : août (env. 169 $US)
Le moins cher : février (env. 125 $US)
À propos de cet établissement
Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et une salle de banquet.
Équipements
Profitez de la vue qui vous est offerte depuis un jardin et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et une salle de banquet.
Services de l'établissement
Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et du café dans les espaces communs. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
The Black Swan - The Inn Collection Group vous invite à découvrir son restaurant. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner complet gratuit est servi tous les jours de 07 h 30 à 10 h 00.
Chambres
Les 45 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un bureau et une cafetière ou une bouilloire. Le service d'entretien est assuré tous les jours.
Emplacement
Pratique pour explorer tous les trésors de York, The Black Swan - The Inn Collection Group vous fait profiter en zone rurale et se trouve à moins de 15 minutes à pied de Parc national des North York Moors et Duncombe Park. Cet hôtel se trouve à 0,3 km de Cleveland Way et à 0,4 km de Centre culturel de Helmsley.
À proximité
Parc national des North York Moors(0.1 miles)
Duncombe Park(0.2 miles)
Cleveland Way(0.2 miles)
Centre culturel de Helmsley(0.3 miles)
Helmsley Castle(0.3 miles)
Hemsley Walled Garden (jardin botanique)(0.4 miles)
Rievaulx Abbey(3 miles)
Howardian Hills(3.5 miles)
Abbaye Saint-Laurent d'Ampleforth(5.4 miles)
Club de golf d'Ampleforth College(5.6 miles)
Domaine National Trust Nunnington Hall(5.8 miles)
Byland Abbey(6.6 miles)
Sutton Bank National Park Centre(7.8 miles)
Shandy Hall(8.3 miles)
Ryedale Folk Museum (musée du folklore)(9.4 miles)
Aéroport de Durham Tees Valley (MME)(38.4 miles)
Leeds (LBA-Leeds Bradford)(49.2 miles)
Parking
Restaurant
Chambres non-fumeurs
Ménage
Salle de banquet
Jardin
Emplacement
Market Place, Helmsley, Angleterre, Royaume-Uni
Parc national des North York Moors (0.1 miles)
Duncombe Park (0.2 miles)
Cleveland Way (0.2 miles)
Centre culturel de Helmsley (0.3 miles)
Helmsley Castle (0.3 miles)
Hemsley Walled Garden (jardin botanique) (0.4 miles)
Avis des voyageurs
8.4
Très bien
Basé sur 1 498 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
73%
Familles
13%
Groupes
10%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs décrivent The Black Swan - The Inn Collection Group comme une auberge charmante et bien située en centre-ville, avec un personnel accueillant, des chambres confortables et un agréable jardin à bière, bien que le stationnement soit limité et que le bâtiment historique comporte de nombreux escaliers sans ascenseur.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les voyageurs décrivent The Black Swan - The Inn Collection Group comme une auberge charmante et bien située en centre-ville, avec un personnel accueillant, des chambres confortables et un agréable jardin à bière, bien que le stationnement soit limité et que le bâtiment historique comporte de nombreux escaliers sans ascenseur.
Les repas et les petits-déjeuners sont fréquemment appréciés, mais plusieurs commentaires font état d'une qualité inégale et parfois d'un service matinal lent ou désorganisé, avec des articles qui s'épuisent. La propreté est généralement bonne, bien que certains clients signalent des lacunes ou des espaces communs usés. L'établissement accepte les chiens, ce que certains apprécient et d'autres préfèrent voir séparés des espaces de restauration. Attendez-vous à un séjour plein de caractère au cœur de Helmsley, avec quelques compromis.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le stationnement est limité, exigu et fonctionne par ordre d'arrivée, et le bâtiment historique à plusieurs niveaux comporte de nombreux escaliers et n'est pas équipé d'ascenseur ; le jardin à bière est souvent un point fort.
Avis de voyageur à ce sujet
8
janet
13 juil. 2025
·
A séjourné 5 nuits
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Julie
26 oct. 2025
·
A séjourné 1 nuit
Lovely comfortable room, free parking, great staff
Lovely comfortable room, free parking, great staff
8
Stephen
9 nov. 2025
·
A séjourné 2 nuits
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
10
Roxane
10 juil. 2025
·
A séjourné 1 nuit
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
10
Andrew
1 juil. 2025
·
A séjourné 2 nuits
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
8
Liz
4 juin 2023
·
A séjourné 2 nuits
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
10
Kay
24 juil. 2025
·
A séjourné 1 nuit
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
10
David
12 août 2023
·
A séjourné 3 nuits
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
Enjoyed our stay only down side being lots of stairs no lift in this beautiful old building. Parking can be a challenge not many spaces and on a first come first served basis. We were lucky enough to have a blue badge so could park out front free.
8
Colin
5 sept. 2025
·
A séjourné 2 nuits
Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.
Nice Good standard room. Interesting Building many corridors. Good Quality food. Parking out the front is very time limited.
6
Alexander
11 juil. 2025
·
A séjourné 3 nuits
Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite
Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres sont généralement propres, mais les clients signalent des problèmes occasionnels tels que des articles sales, du calcaire dans les bouilloires et des tapis nécessitant d'être rafraîchis, ainsi que des commentaires selon lesquels certains espaces semblent un peu fatigués.
Avis de voyageur à ce sujet
8
janet
13 juil. 2025
·
A séjourné 5 nuits
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Norma
27 juin 2023
·
A séjourné 2 nuits
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
Had a fab weekend away at the Black Swan Helmsley. Lovely welcoming staff and very attentive to make our stay just great. Food and drinks very nice and rooms very clean and comfortable. Thankyou
8
eric
21 août 2024
·
A séjourné 1 nuit
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
10
Wendy
23 juin 2024
·
A séjourné 1 nuit
Had a lovely stay. Room was bery clean. Staff were friendly
Had a lovely stay. Room was bery clean. Staff were friendly
10
Murray
13 déc. 2024
·
A séjourné 2 nuits
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
Great location. Staff very good. Breakfast great. Carpets throughout could do with cleaning or replacing. Dogs throughout which was fine for me. My partner is allergic and reacted in the room as if dogs had been in there.
8
Deborah
16 sept. 2024
·
A séjourné 3 nuits
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
10
David
13 déc. 2024
·
A séjourné 1 nuit
A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
A one night stay but will be back. Room was spacious and the bed was huge. Bathroom was clean and the toilet was fitted with soft close lids. I just hate lid slams at daft O clock in the morning. The reception staff were polite friendly and helpful. We ate an evening meal in the hotel, fortunately we ate early, as there was a lot of diners that night and the staff were struggling. The food was cooked to order we enjoyed the pie and the steamed pudding. Excellent chips. My boss had the pineapple and coconut sweet which was different and tasty. Would happily recommend the hotel.
10
Pam
26 avr. 2024
·
A séjourné 1 nuit
Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again
Check in was before 3 which was good ! All staff are excellent and breakfast was 1st class Room very clean and spacious ! Will stay again
10
Kay
24 juil. 2025
·
A séjourné 1 nuit
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
8
sharon
12 juin 2025
·
A séjourné 1 nuit
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement confortables et souvent spacieuses, bien que la taille varie et que certaines soient petites ou affectées par le bruit ou la température ; les équipements peuvent être basiques et le Wi-Fi peut être peu fiable par endroits.
Avis de voyageur à ce sujet
6
Gareth
6 avr. 2025
·
A séjourné 1 nuit
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
10
David
21 déc. 2024
·
A séjourné 1 nuit
Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
Lovely room for an overnight stay. Warm, comfortable and nicely decorated.Quite a small space but not cramped. Very comfortable king size bed. Included breakfast excellent with buffet and hot choices. 1 tiny issue All ‘singing dancing’ tv needs instruction sheet!
8
Andrew
23 janv. 2023
·
A séjourné 2 nuits
Friendly staff and interesting building. Had a big room, plenty of space for dog, only downside was the bathroom was freezing cold and the bedroom only just tolerable
Friendly staff and interesting building. Had a big room, plenty of space for dog, only downside was the bathroom was freezing cold and the bedroom only just tolerable
8
Anna
2 juin 2025
·
A séjourné 1 nuit
Comfy bed for the night
Comfy bed for the night
10
Carole
26 avr. 2023
·
A séjourné 4 nuits
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
10
Andrew
1 juil. 2025
·
A séjourné 2 nuits
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
8
Liz
4 juin 2023
·
A séjourné 2 nuits
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
All staff friendly and helpful, food and drink good and service timely. Rooms comfortable and fan provided to cool rather warm room. Good shower but water flow not adjustable. There was no lift but staff carried luggage upstairs. Car parking provided but a bit tight and not close enough for older people with luggage!
10
Alan
14 sept. 2025
·
A séjourné 2 nuits
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
6
lesley
5 juin 2023
·
A séjourné 1 nuit
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
the room was really small more like a cupboard number 63 avoid if you can as its not big enough to swing a cat around as we were only staying the one night i didn't complain but if i had been staying longer certainly would on the plus side it was clean. Bar areas and outside were plentiful although when the sun comes out people are vying for the tables in the sun. Quite a lot of steps into the beer garden so be careful as one of our party tripped and that was before alcohol! The chairs in the bar areas could have been a little more plush as they weren't the best for comfort.
4
Andreas
26 août 2025
·
A séjourné 1 nuit
We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed
We started our tour on the Cleveland Way in Helmsley. After a Long day we got. a room near the kitchen wich was noisy and not really comfortable. All in all was the hotel not the price valid we payed
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme aimable, accueillant et efficace, bien que plusieurs critiques fassent état d'un manque de personnel et d'un service de petit-déjeuner lent ou désorganisé, avec des interactions occasionnelles brusques.
Avis de voyageur à ce sujet
10
Robert
22 févr. 2025
·
A séjourné 2 nuits
We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
6
Gareth
6 avr. 2025
·
A séjourné 1 nuit
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
10
Adam
15 oct. 2025
·
A séjourné 2 nuits
Nice to be back again . Staff were awesome !
Nice to be back again . Staff were awesome !
10
Christopher
14 août 2024
·
A séjourné 1 nuit
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
8
nikki
28 juil. 2025
·
A séjourné 1 nuit
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
6
Malcolm
19 mars 2025
·
A séjourné 1 nuit
Disappointing service, understaffed.
Disappointing service, understaffed.
10
anthony
15 déc. 2024
·
A séjourné 3 nuits
We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
We had 3 night stay at the black swan and was just as good as previous stays.we are looking forward to returning asap,we were so well looked after by all,really good breakfast and good poached eggs.many thanks.
10
Alan
14 sept. 2025
·
A séjourné 2 nuits
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
We had a big room which fitted us nicely. Check in was efficient and easy. Food and drink both good ( we ate in one night) staff were all friendly and helpful, no complaints at all!
10
Kay
24 juil. 2025
·
A séjourné 1 nuit
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
6
Dave
6 juil. 2023
·
A séjourné 7 nuits
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Position excellente et centrale sur la place du marché de Helmsley, avec un accès facile aux promenades locales et au North York Moors.
Avis de voyageur à ce sujet
8
Alan
3 oct. 2025
·
A séjourné 2 nuits
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
8
Robyn
6 août 2025
·
A séjourné 1 nuit
Location is very central and located on the town square. Parking is as stated on the website, first in gets a spot otherwise it’s street or pay in the square. Very rambling old hotel with new extensions. Helpful staff and meals were enjoyable.
Location is very central and located on the town square. Parking is as stated on the website, first in gets a spot otherwise it’s street or pay in the square. Very rambling old hotel with new extensions. Helpful staff and meals were enjoyable.
10
Amelia
6 oct. 2023
·
A séjourné 1 nuit
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
10
Roxane
10 juil. 2025
·
A séjourné 1 nuit
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
8
Diane
6 déc. 2022
·
A séjourné 19 331 nuits
I liked its position in the centre of Helmsley
I liked its position in the centre of Helmsley
8
Michael
26 oct. 2024
·
A séjourné 1 nuit
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
Good location on the market place in Helmsley. Good service, delicious food, comfortable room. Quaint building with lots of character. Thank you.
8
John
14 sept. 2023
·
A séjourné 1 nuit
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
Second time staying here. Nice option right on the Square. The pub, food, beer garden especially all nice. Rooms good, but vary a bit. No complaints.
8
Jason
3 nov. 2024
·
A séjourné 3 nuits
Great location. Nice pub.
Great location. Nice pub.
10
Stephen
30 juin 2025
·
A séjourné 1 nuit
Very good no complaints. Nice ambiance and great location.
Very good no complaints. Nice ambiance and great location.
8
sharon
12 juin 2025
·
A séjourné 1 nuit
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients apprécient les plats de pub et les petits-déjeuners copieux, mais les commentaires sont variables, citant des plats qui ne sont pas assez chauds, des articles épuisés, des files d'attente pour commander et une disponibilité limitée de nourriture en soirée.
Avis de voyageur à ce sujet
8
janet
13 juil. 2025
·
A séjourné 5 nuits
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
10
Carole
26 avr. 2023
·
A séjourné 4 nuits
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
Stayed for 4 nights in deluxe double. Room and bathroom a good size. Comfy super king bed. Plenty of plug sockets and storage space. Tea making facilities and safe in room. Fantastic shower. Iron and ironing board in room. Lots of dining space in the hotel. Food was superb. Full English was excellent. Had evening meal a couple of nights and the food was very good. All the staff were exceptionally friendly, cheerful and helpful. Helmsley is a beautiful town too so great location. Hotel car park is small though but our stay was out of season so ok. Broadband was a bit hit and miss. If revisiting the area would certainly stay there. Had a lovely time. Big thank you to The Black Swan.
6
Lluis
18 févr. 2025
·
A séjourné 1 nuit
I have to admit that, in my case, I didn’t enjoy at all. Staff is so inflexible, I was in a business trip. Impossible to get a cold sandwich after 9pm (arrived at 9:07) no other options in town except an Indian. The hotel is pet friendly which I like but for the rest not an option for me. A pity because I was expecting something different. The rooms are fine but too many steps and a bit caotic
I have to admit that, in my case, I didn’t enjoy at all. Staff is so inflexible, I was in a business trip. Impossible to get a cold sandwich after 9pm (arrived at 9:07) no other options in town except an Indian. The hotel is pet friendly which I like but for the rest not an option for me. A pity because I was expecting something different. The rooms are fine but too many steps and a bit caotic
10
marilyn
14 août 2023
·
A séjourné 2 nuits
Breakfast and evening meal on all occasions was not very hot.
Breakfast and evening meal on all occasions was not very hot.
8
nikki
28 juil. 2025
·
A séjourné 1 nuit
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
Evening restaurant staff amazing. Good pub food . Breakfast staff miserable and unhelpful . Extremely poor service . Items run out , no greeting , no instructions. Frankly look like they hate their job . Real shame as nice pub and lovely location
4
Julie
17 oct. 2025
·
A séjourné 1 nuit
Poor quality, didn’t taste very good
Poor quality, didn’t taste very good
10
Alexander
18 nov. 2025
·
A séjourné 1 nuit
Berg good hotel, great service breakfast was excellent
Berg good hotel, great service breakfast was excellent
10
Lisa
20 févr. 2024
·
A séjourné 1 nuit
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
You get the sense this is the best place to stay in Helmsley which is delightful. The historic nature of the hotel lends a timeless quality to it. Fabulous room with a view that makes you feel as if you’ve travelled back in time. Delicious food and wine! Highly recommended.
6
Simon
6 mars 2023
·
A séjourné 2 nuits
1st breakfast rushed but not usual quality. Bacon was leathery and sausage cold. 2nd morning ok but evening meal for my wife was not great. Belly pork not well rendered down. Meal wasn’t charged for, without question. Staff very friendly.
1st breakfast rushed but not usual quality. Bacon was leathery and sausage cold. 2nd morning ok but evening meal for my wife was not great. Belly pork not well rendered down. Meal wasn’t charged for, without question. Staff very friendly.
6
Dave
6 juil. 2023
·
A séjourné 7 nuits
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Service level has dropped significantly, not because of the staff but because of a new rule that you now have to stand in a long line to order anything. Food quality has dropped and parking can be a real problem.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Thierry
10 juil. 2025
·
A séjourné 1 nuit
Hotel plein de charme et très confortable. Personnel accueillant et sympa !
Hotel plein de charme et très confortable. Personnel accueillant et sympa !
8
Valerie
il y a 4 semaines
·
A séjourné 2 nuits
Just the most lovely and helpful staff! A great place to sample the independent shops, bars and eateries in Helmsley
Just the most lovely and helpful staff! A great place to sample the independent shops, bars and eateries in Helmsley
8
Richard
5 août 2026
·
A séjourné 1 nuit
Excellent stay, the only comment I would make is the lighting is poor if you have eye sight issues
Excellent stay, the only comment I would make is the lighting is poor if you have eye sight issues
10
James
1 août 2026
·
A séjourné 1 nuit
Had a quick overnight stay on a tour of Yorkshire with partner and four-year-old. The family room was very clean and comfortable with a solid bunk bed for the kid and huge comfy bed for us. It's right on the main square in the village so very nice for walking around. All the parking spots were taken when we were there (there was a local farm show on that day so not terribly surprising), but parking overnight in the square was just fine. Breakfast was really tasty; fresh ingredients beautifully cooked, and great service from the staff. Absolutely would visit again.
Had a quick overnight stay on a tour of Yorkshire with partner and four-year-old. The family room was very clean and comfortable with a solid bunk bed for the kid and huge comfy bed for us. It's right on the main square in the village so very nice for walking around. All the parking spots were taken when we were there (there was a local farm show on that day so not terribly surprising), but parking overnight in the square was just fine. Breakfast was really tasty; fresh ingredients beautifully cooked, and great service from the staff. Absolutely would visit again.
6
Pam
25 juil. 2026
·
A séjourné 1 nuit
Centrally located, lots of character Breakfast very good, as were breakfast staff. Room was comfortable Staff in reception and in bar attached to reception not friendly or welcoming in the slightest. Really quite abrupt One of the coffee cups in our room contained some disgusting scummy liquid with mould on it
Centrally located, lots of character Breakfast very good, as were breakfast staff. Room was comfortable Staff in reception and in bar attached to reception not friendly or welcoming in the slightest. Really quite abrupt One of the coffee cups in our room contained some disgusting scummy liquid with mould on it
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:00
Avant 10:30
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-04: 412.0632526550293USD
- 2026-09-05: 343.8346532958984USD
- 2026-09-06: 195.51311985473632USD
- 2026-09-07: 209.1426280456543USD
- 2026-09-08: 254.84028715209962USD
- 2026-09-09: 254.99935585327148USD
- 2026-09-10: 249.61443019104004USD
- 2026-09-11: 200.90912149047853USD
- 2026-09-12: 303.9075232238769USD
- 2026-09-13: 181.97193590698242USD
- 2026-09-14: 241.76868903808594USD
- 2026-09-15: 236.3714114501953USD
- 2026-09-16: 282.36833450012205USD
- 2026-09-17: 241.8386537475586USD
- 2026-09-18: 263.44782490234377USD
- 2026-09-19: 295.88155382995603USD
- 2026-09-20: 182.38848111877442USD
- 2026-09-21: 187.74579659423827USD
- 2026-09-22: 201.32898063354492USD
- 2026-09-23: 214.81221508789062USD
- 2026-09-24: 209.35496774902344USD
- 2026-09-25: 236.3714114501953USD
- 2026-09-26: 241.76868903808594USD
- 2026-09-27: 182.33850632629395USD
- 2026-09-28: 182.38848111877442USD
- 2026-09-29: 174.28255205688475USD
- 2026-09-30: 268.8550974487305USD
- 2026-10-01: 182.38848111877442USD
- 2026-10-02: 249.8746358215332USD
- 2026-10-03: 263.3778601928711USD
- 2026-10-04: 174.28255205688475USD
- 2026-10-05: 133.75288902587891USD
- 2026-10-06: 120.20968482055665USD
- 2026-10-07: 120.23966969604493USD
- 2026-10-08: 120.23966969604493USD
- 2026-10-09: 155.37203741760254USD
- 2026-10-10: 255.3418781188965USD
- 2026-10-11: 120.27025710449219USD
- 2026-10-12: 141.86882190704347USD
- 2026-10-13: 133.71290919189454USD
- 2026-10-14: 128.3156227432251USD
- 2026-10-15: 120.20968482055665USD
- 2026-10-16: 147.2661083557129USD
- 2026-10-17: 201.30899071655273USD
- 2026-10-18: 120.20968482055665USD
- 2026-10-19: 120.23966969604493USD
- 2026-10-20: 128.3156227432251USD
- 2026-10-21: 155.37203741760254USD
- 2026-10-22: 133.75288902587891USD
- 2026-10-23: 214.81221508789062USD
- 2026-10-24: 263.44782490234377USD
- 2026-10-25: 187.79577138671874USD
- 2026-10-26: 160.76933272705077USD
- 2026-10-27: 160.76933272705077USD
- 2026-10-28: 168.87526178894043USD
- 2026-10-29: 155.37203741760254USD
- 2026-10-30: 214.75224533691406USD
- 2026-10-31: 228.3254344177246USD
- 2026-11-01: 120.20968482055665USD
- 2026-11-02: 120.23966969604493USD
- 2026-11-03: 155.37203741760254USD
- 2026-11-04: 160.76933272705077USD
La réception est ouverte tous les jours de 07 h 30 à 23 h 00. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Les horaires de la réception sont limités. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités de départ sans contact disponibles.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Animaux de compagnie : 15 GBP par animal et par jour
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Arrivée anticipée : 25 GBP (sous réserve de disponibilité)
- Supplément en cas de départ tardif : 25 GBP (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
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Jardin
Général
Restaurant
Chambres non-fumeurs
Déjeuners à emporter
Chambre familiale
Activités
Jardin
Mobilier d'extérieur
Connexion Internet
Wi-fi gratuit
Services
Ménage
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Consigne à bagage
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Parking
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Parking Onsite