Nerea by the sea Suites

Damage & Loss Policy

Dear Guest, we kindly ask for your cooperation in maintaining the high quality and peaceful environment of our hotel. The following policy ensures comfort, safety and fairness for all visitors and the protection of our facilities.

Guests are responsible for any damage, loss or breakage caused intentionally or by negligence during their stay, including damage caused by children, companions, or visitors under their care.

The hotel reserves the right to charge additional fees for special cleaning, smoking violations, or misuse of hotel property.

To ensure a smooth stay experience for all our guests and to cover potential incidental charges or damages, Nerea by the sea requires a refundable deposit upon check-in, depending on the room type. More specific,room "Sea view suite with private jacuzzi" requires a 100 € deposit as well as room type " Superior sea view suite with private jacuzzi" requires a 150 € deposit. in case of damage or missing items, the cost of repair or replacement will be charged to the guest's deposit.

In all cases, guests will be informed in writting with an official damage report and cost breakdown.

Early Departure Policy

Dear Guest, we would like to inform you that in the event of an early departure before the scheduled check out date, charges may apply in accordance with the applicable legislation and the terms and conditions of your reservation.

The compensation due to the property corresponds to 50% of the amount that would have been payable for the unused period of stay, with any advance payment already being offset against the applicable amount.

We kindly ask you to inform our reception team as soon as possible in case of any changes to your stay, so that we can assist you accordingly

Agreement

By completing the check-in process, guests acknowledge and accept this Early Departure Policy as part of the accommodation agreement with Nerea by the sea.