Name: Comfort Inn Marrero - New Orleans West
Address: 6751 Westbank Expressway, Marrero, Louisiana, United States of America, Marrero, Louisiana, US
Price range: $82–$145 per night
Rating: 8.23

What guests think

At Comfort Inn Marrero - New Orleans West, many guests praise friendly, helpful staff, clean rooms, and a convenient West Bank location, while recurring concerns include pool closures, elevator maintenance, and occasional musty odors or reports of pests.

Breakfast is widely described as hot and satisfying with decent variety, though some mention weak coffee, limited items, or slow replenishment. Rooms are generally comfortable and sometimes spacious, but the property feels dated to some, with thin walls and small maintenance issues like loose fixtures or blinds that don’t block light. Parking and access are workable, though a few note narrow spaces or a tricky entrance, and opinions on neighborhood safety vary. Expect a straightforward stay centered on friendly service and practical comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple reviews note the pool being closed for maintenance and elevators needing attention, with some describing shaky rides or unpleasant odors. Parking is usable but a few mention narrow spaces or a tricky entrance.

Related guest reviews

8

larry

Sep 12, 2025

·

Stayed 1 night

The pool have not been service so it was closed

6

Jerrilyn

Jul 28, 2024

·

Stayed 7 nights

We were visiting our grandchildren and got this hotel to use the swimming pool. Unfortunately the pool was unusable for our entire 9 day stay. When i spoke to management, the manager was rude and had absolutely no customer service skills. She even suggested i was lying about the front desk people telling me every morning that the pool would be ready "tomorrow". The rest of the staff were friendly and welcoming. But the one manager ruined our stay with her attitude and condescending manner. I wish I'd gotten her name.

4

tam

Oct 5, 2024

·

Stayed 1 night

Parking space too narrow

8

Sharon

Jul 13, 2024

·

Stayed 1 night

We came for a one night stayvfor a funeral. The room was clean and beds comfy. It does feel a little in the hood, and the pool was closed for maintenance although it looked swimmable. They have a pretty good breakfast too

8

Orchid

Oct 14, 2025

·

Stayed 3 nights

Breakfast was good, sausage, boiled & Scrambled eggs, yogurt, waffels, muffins. Iced lemon water in lobby at all times. Friendly staff, convenient location. Elevator needs a good maintenance though

6

Mohammed

Apr 13, 2024

·

Stayed 1 night

Light was out in bathroom. Elevator dirty and smells bad.

4

Kristi

Nov 3, 2024

·

Stayed 1 night

Overall not terrible, but hotel has a weird smell to it. The elevator sounded like it was going to break and shook weirdly. Breakfast wasn’t great but tied us over until we got out. Hotel doesn’t appear to be in the best area.

10

Wealthia

Nov 2, 2024

·

Stayed 2 nights

Met our needs for an emergency, low cost boarding with breakfast included trip. The entrance from the highway is very tricky and easy to miss - when they allow especially 18’wheelers to park at the parking lot entrance

4

NICHOL

Aug 26, 2025

·

Stayed 2 nights

The first night my sisters room was damp. Me and my husband room was as well but not as bad. During the night on the wood table the tv was on I saw something move got up a bug not sure what kind think I killed it. Next night we in bed seen something out myneye a brown roach crawling on the cup.When I say I lost it I have never been so disgusted and felt like I was dirty. I did not being any critters there and pray none left with us on the cruise. This hotel say it is good and there were so many people staying there but no BE AWARE and do not stay here. It needs to be fumigated..I seen them cleaing it and amelled bleach but it needs RAID...also the elevator does not sound very safe and seems to get stuck between floors...this needs updating..sorry no pics because the roach was demolished and my husband got rid of it..so glad we only had one night left.

4

Mike

Apr 16, 2023

·

Stayed 3 nights

Pool not working, toilet continuously running limited breakfast times and room walls paper thin could hear people talking day and night.

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Cleanliness

Feedback is mixed: many guests found rooms and common areas very clean, sometimes noting a pleasant scent. Others reported musty or chemical odors, damp or dirty carpets, and occasional pest sightings, plus housekeeping misses like stained sheets.

Related guest reviews

2

Maria

Jul 6, 2025

·

Stayed 2 nights

I booked a room for 2 nights while my husband was in the hospital. On the first night, to my horror, the roaches began to come out of all directions. I saw them crawling out from under the bed, from behind the tv stand, and on the curtains. Within an hour, I saw at least 10 to 15 roaches, killing them as I go. I actually had a roach crawlling on me! At 4 am, I went to the front desk and told them that i am checking out and explained why. The staff member on duty, offerred to put me into another room on the second floor. Given that it was 4 am and i would have had to sleep in my car, I reluctantly agreed. I checked out after the first night and could not get reimbursed because i booked through Expedia.

6

Kayla

Sep 27, 2025

·

Stayed 2 nights

The parking lot had people hanging around in it. The neighborhood itself didn't feel safe. The room had a an old mildew smell. The carpet was stained and dirty.

10

Carolyn

Jan 14, 2026

·

Stayed 1 night

I only spent one night, however i would definitely stay again the room was clean, very accommodating and there were plenty of towels, The breakfast area was clean and a variety of food choices that were displayed in a very inviting way.

2

Jodi

Jul 14, 2025

·

Stayed 1 night

The place smelled of horrible chemicals, floors were damp, the sheets were stained and the under sheet didnt look like it was even changed, there were what looked like bed bugs crawling on the bedside table (I killed 3 or 4 of them) pool was out of order and breakfast was not a breakfast. If I could of given -stars I would have. The pictures are very very deceiving to say the least. Horrible experience:(

10

Jennifer

Nov 5, 2023

·

Stayed 1 night

I love this hotel. The cleanliness was on point.

10

Joshua

Oct 12, 2025

·

Stayed 4 nights

Great place. Very very clean

10

Kim

Oct 21, 2023

·

Stayed 4 nights

Extremely polite and helpful staff. The hotel is kept meticulously.

4

Bauer

Jul 7, 2024

·

Stayed 3 nights

The room was musty, smelled like mold, and was not vacuumed before our arrival. The sink drained slow and the floor was wet.

8

Sherry

Jan 28, 2024

·

Stayed 5 nights

"Mixed Experience at Comfort Inn" During our stay at Comfort Inn from January 23 to 28, the hotel's convenient location made our check-in process smooth around 9:00 PM on the 23rd. The room had a nice ambiance, but unfortunately, we encountered an issue with cleanliness. Upon entering, we found hair in the bed, prompting us to request new sheets from the front desk. As an executive housekeeper myself, I couldn't help but notice that the inside of the toilet had yellow stains, indicating a lapse in regular cleaning. While the room was generally clean, this oversight with the toilet was a bit disappointing. In summary, our stay at Comfort Inn had its positives, but improvements in attention to detail with cleaning procedures, especially for items like sheets and toilets, would enhance the overall guest experience.

4

NICHOL

Aug 26, 2025

·

Stayed 2 nights

The first night my sisters room was damp. Me and my husband room was as well but not as bad. During the night on the wood table the tv was on I saw something move got up a bug not sure what kind think I killed it. Next night we in bed seen something out myneye a brown roach crawling on the cup.When I say I lost it I have never been so disgusted and felt like I was dirty. I did not being any critters there and pray none left with us on the cruise. This hotel say it is good and there were so many people staying there but no BE AWARE and do not stay here. It needs to be fumigated..I seen them cleaing it and amelled bleach but it needs RAID...also the elevator does not sound very safe and seems to get stuck between floors...this needs updating..sorry no pics because the roach was demolished and my husband got rid of it..so glad we only had one night left.

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Rooms

Rooms are comfortable and sometimes spacious with supportive beds. However, guests mention thin walls and minor maintenance issues (loose toilet seats, blinds that don’t fully darken), and some feel the property is dated.

Related guest reviews

6

Marcos

Oct 28, 2024

·

Stayed 4 nights

I recently stayed at this hotel and had a mixed experience, leading to a three-star rating. The staff and cleaners were absolutely phenomenal—friendly, attentive, and dedicated to making our stay as comfortable as possible. The breakfast was also a highlight, with a lovely variety of options that set us up for the day. However, the room itself left much to be desired. There was a noticeable smell of mildew, which was quite off-putting, and the carpet definitely needs replacing; it was stained in multiple places. The toilet seat was always loose and the cover came apart. These issues detracted from what could have been a much more enjoyable stay. Despite the room's shortcomings, I would consider staying here again, hoping that improvements and upgrades will be made. With such great staff and a lovely breakfast, I believe the hotel has great potential!

10

Alberta

Feb 20, 2024

·

Stayed 3 nights

The bed was very comfortable and staff friendly. It was an older hotel but i would stay again. Safe neighborhood

8

Tracy

Jan 20, 2024

·

Stayed 1 night

The walls are thin i can hear the other room conversation. The doors slam hard and loud. Wrong toilet size toilet seat on commode.

8

Lauren

Nov 5, 2023

·

Stayed 3 nights

Decent hot breakfast each morning. Room was clean and comfortable. Good for the price

10

Danielle

Mar 7, 2025

·

Stayed 1 night

Check in staff was great! Room was large and clean. Great hotel!

10

Brooke

Mar 16, 2023

·

Stayed 2 nights

All staff were very friendly and helpful. Comfortable beds!

10

Anna

Feb 20, 2025

·

Stayed 7 nights

Hotel staff were lovely! Room was very spacious and had everything we needed!

8

Darlene

Jun 9, 2025

·

Stayed 2 nights

I didn’t like that the blinds in the room didn’t close all to keep the light out

6

Tamika

Jun 21, 2025

·

Stayed 1 night

I ok being on the 1st floor until ALL THE NOISE THIS MORNING! Check out is at 12 and it’s been noisy since 8am 😡

4

Mike

Apr 16, 2023

·

Stayed 3 nights

Pool not working, toilet continuously running limited breakfast times and room walls paper thin could hear people talking day and night.

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Service

Service is frequently praised as friendly, helpful, and proactive, with staff resolving issues and offering courteous assistance at all hours. A few guests reported reservation or refund disputes and occasional management unhelpfulness.

Related guest reviews

4

ivy

Mar 3, 2024

·

Stayed 2 nights

Wanted one more night! Pay for it Thu hotel . Com the front desk refuse it cause ! He wanted me to pay him 236.00 n hotel . Com offers was 163.00 he refused my stay even after I pay for it! I ask him was there a room he said yes! Then after I paid he said no!!! Bad Bussiness never had this problem before! Waiting on my refund!!!😠

6

Jerrilyn

Jul 28, 2024

·

Stayed 7 nights

We were visiting our grandchildren and got this hotel to use the swimming pool. Unfortunately the pool was unusable for our entire 9 day stay. When i spoke to management, the manager was rude and had absolutely no customer service skills. She even suggested i was lying about the front desk people telling me every morning that the pool would be ready "tomorrow". The rest of the staff were friendly and welcoming. But the one manager ruined our stay with her attitude and condescending manner. I wish I'd gotten her name.

2

Jose

Sep 27, 2025

·

Stayed 2 nights

My elderly mom, uncle and aunt were guests here on a reservation I made for them. When they got to the hotel they were told that they didn't have a reservation and they ended up giving them 1 room with one bed when I had paid for 2 separate rooms. They asked why only one bed and were moved to another room with 2 beds; again, the payment was made for TWO ROOMS NOT ONE. These are elderly people, they took what they got and when they came back and told me about it, I tried to get the reimbursement through Expedia and Expedia said they contacted the property and my request was denied, even though now they admitted that their records did show the original reservation but had one of the rooms as no show when my relatives were told initially that there was no reservation on file.

10

LUCILLE

Dec 23, 2023

·

Stayed 1 night

The staff was very friendly and helpful. We had an enjoyable breakfast.

10

Lucrusia

Dec 27, 2023

·

Stayed 1 night

Excellent and exceptional customer services from staff ( front desk, housekeepers and kitchen). Love this hotel whenever I come to Louisiana. It is very peaceful, hot breakfast and beds are comfortable.

10

Arkeydia

Nov 10, 2024

·

Stayed 1 night

I love it’s always clean. It’s always very nice employees. I always stay here every time I’m bk home visiting family. I was staying at this hotel before I moved out of town. I love it and anytime I need a hotel I’m booking here.

10

Dottie

Nov 22, 2024

·

Stayed 1 night

Staff was very professional and friendly. Room was clean and welcoming, slept great in the bed. Very comfortable and pleasant experience. This will be my go-to when I return to the New Orleans area.

10

Chi

May 31, 2023

·

Stayed 2 nights

We had issued with booking but the lady at the front desk was so helpful and resolved the problem so nicely even it was 3 o’clock in the morning,excellent work.

10

Tiffany

Jan 6, 2024

·

Stayed 2 nights

The service at this hotel was excellent! The ladies and gentleman at the front desk, cleaning and cook staff were all kind, hospitable and catered to all of my needs! I stayed here during my Christmas and New Year's visit and they made my trip that much more pleasurable. I appreciate each one of you! Please know that your hospitality does not go unnoticed!

10

Kathleen

Feb 23, 2025

·

Stayed 2 nights

All staff was helpful and courteous

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Location

The West Bank location offers easy highway access and a short drive or ferry ride to New Orleans attractions, with shopping nearby. Perceptions of area safety vary, and one review mentions the parking lot entrance can be tricky.

Related guest reviews

8

Flemming Bang

Mar 23, 2023

·

Stayed 2 nights

A good place to stay for a visit to NO. Take the ferry from Algiers Point for 2$ and your land in the French Quarter. The plastic issue in the USA is a horror for an european!

6

Kayla

Sep 27, 2025

·

Stayed 2 nights

The parking lot had people hanging around in it. The neighborhood itself didn't feel safe. The room had a an old mildew smell. The carpet was stained and dirty.

8

Wanda

Nov 13, 2023

·

Stayed 3 nights

We were there for the Chicago Bears game with the Saints. It was close to downtown and other events.

10

Jason

Jun 11, 2023

·

Stayed 2 nights

Great location for easy access to the West Bank and to New Orleans.

10

Bartley

Apr 20, 2023

·

Stayed 3 nights

Was a good value place to stay. Clean and felt reasonably safe leaving my car in the lot. Staff was competent and not rude. Was there for work, not bourbon street. Too far if there to party.

8

Ruben

Jul 5, 2025

·

Stayed 3 nights

Had a good stay. Safe, close to highway and many places to eat close by. Would stay again.

8

Orchid

Oct 14, 2025

·

Stayed 3 nights

Breakfast was good, sausage, boiled & Scrambled eggs, yogurt, waffels, muffins. Iced lemon water in lobby at all times. Friendly staff, convenient location. Elevator needs a good maintenance though

8

JEREMY

Oct 26, 2024

·

Stayed 1 night

Great location. Close drive to NOLA.

10

Angela

Jun 18, 2024

·

Stayed 1 night

Location and safety of parking

4

Kristi

Nov 3, 2024

·

Stayed 1 night

Overall not terrible, but hotel has a weird smell to it. The elevator sounded like it was going to break and shook weirdly. Breakfast wasn’t great but tied us over until we got out. Hotel doesn’t appear to be in the best area.

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Dining

Most guests enjoyed the free hot breakfast and appreciated the variety. Some noted weak coffee, limited availability of certain items, or slow replenishment on busy mornings.

Related guest reviews

8

Gilberto

Aug 30, 2025

·

Stayed 2 nights

Excellent friendly staff and clean room! Nothing fancy, just right for a good sleep and a good breakfast. Would stay again.

8

Stacy

Nov 4, 2024

·

Stayed 4 nights

We stayed in Marrero for the Taylor Swift concert weekend to save some money. Our stay was pleasant. Not problems, and it felt safe. The property was clean and well-kept. Breakfast was typical. Coffee was not great. I was disappointed that the lemon water disappeared after the first night. Not a huge deal, but it is a nice perk. Overall, I was satisfied with my stay.

8

Trisha

May 30, 2025

·

Stayed 2 nights

Property could use some updating, however the breakfast and especially the coffee was good. Room was clean

10

Carolyn

Jan 14, 2026

·

Stayed 1 night

I only spent one night, however i would definitely stay again the room was clean, very accommodating and there were plenty of towels, The breakfast area was clean and a variety of food choices that were displayed in a very inviting way.

8

Lauren

Nov 5, 2023

·

Stayed 3 nights

Decent hot breakfast each morning. Room was clean and comfortable. Good for the price

10

maureen

Mar 24, 2023

·

Stayed 1 night

Great breakfast!!

10

robert

Nov 9, 2025

·

Stayed 2 nights

This hotel is really decent to stay at. I was in town for my class reunion and defended to stay here. The breakfast was pretty good as well. I will stay here again when visiting.

10

Shannon

Feb 14, 2023

·

Stayed 4 nights

The stay at this hotel was 100% amazing everything about it was great, including the breakfast and the lady that took care of us Miss NELY at the breakfast area. There’s nothing negative to say about this place we LOVED everything about it.

8

Orchid

Oct 14, 2025

·

Stayed 3 nights

Breakfast was good, sausage, boiled & Scrambled eggs, yogurt, waffels, muffins. Iced lemon water in lobby at all times. Friendly staff, convenient location. Elevator needs a good maintenance though

8

Milan

Dec 19, 2025

·

Stayed 1 night

Breakfast fast can be better they were not having milk, stuff was empty they were not filling it up

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AI-generated summary based on recent guest reviews

Month	Average price
January	$83
February	$115
March	$97
April	$103
May	$96
June	$81
July	$99
August	$83
September	$84
October	$101
November	$101
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $109
20 $83	21 $83	22 $83	23 $83	24 $83	25 $97	26 $98
27 $82	28 $82	29 $82	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $104	3 $109
4 $98	5 $101	6 $98	7 $98	8 $103	9 $124	10 $145
11 $98	12 $98	13 $98	14 $98	15 $98	16 $98	17 $99
18 $98	19 $98	20 $98	21 $98	22 $98	23 $104	24 $108
25 $98	26 $98	27 $98	28 $101	29 $98	30 $101	31 $102

Comfort Inn Marrero - New Orleans West

Prices for Comfort Inn Marrero - New Orleans West

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Studio Suite, 1 King Bed with Sofa Bed, Accessible

Standard Room, 1 King Bed

Studio Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Guest reviews of Comfort Inn Marrero - New Orleans West

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What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Comfort Inn Marrero - New Orleans West

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