Name: Hilton Garden Inn Roanoke Rapids
Address: 111 Carolina Crossroads Pkwy, Roanoke Rapids, North Carolina, United States of America, Roanoke Rapids, North Carolina, US
Price range: $111–$245 per night
Rating: 7.85

What guests think

Across reviews of Hilton Garden Inn Roanoke Rapids, travelers highlight friendly staff, spacious rooms, and a convenient location off I‑95, while noting recurring frustrations with the indoor pool and hot tub being closed or not properly heated and maintained.

Cleanliness feedback is mixed, with many spotless stays contrasted by reports of pet odors, stained carpets or linens, pests, and other maintenance issues during renovations. Service is often friendly and accommodating, though some encountered overbooking, room‑type changes, and slow or confusing breakfast service. Expect a convenient stop with welcoming staff and roomy accommodations, but confirm amenity status and breakfast details in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Several guests appreciate the on site restaurant and bar along with convenient parking. Many reviews report the indoor pool and hot tub are closed, cold, or unheated, and renovations or occasional elevator and gym issues affect amenity use.

Related guest reviews

8

John

Apr 16, 2023

·

Stayed 1 night

Our room lock failed and it took half an hour to get it fixed while we were trying to leave the hotel in the morning. The pool facility was closed. I like to do laps when traveling.

6

Robert

Dec 31, 2025

·

Stayed 4 nights

We did not have breakfest there so i did not rate it. But was very disappointed there were types of payment not taken that i was not onformed about prior and the pool area was very cold and my kids could only enjoy it in short time periods becaise of this when it is advertised as indoor heated it is indoor but not heated

2

Jenny

Apr 7, 2024

·

Stayed 1 night

Not much to say in terms of positives for this hotel. It was quiet? It is falsely advertised to have a working indoor pool. When I asked the staff why the pool was closed, they said “that’s been closed forever and we don’t understand why they haven’t taken it off the website.” It was literally the reason we booked that hotel for our young children. The rest of the hotel was also under construction. I have never seen a facility that is under construction, but there is plaster all over the entire hotel. Again, young children- this was not safe for them. Only had one working elevator for the whole hotel because the other was out of service. Then the cleanliness of the rooms- there were hairs all over the coverlet of our beds. I must say, the staff was very much willing to give us extra linens to replace them however. My husband also pulled a half used toilet paper roll out of the bathroom- GROSS. Overall, would NEVER come back. We paid more for this hotel because of its amenities and location. It was frustrating we could have paid less to stay down the street and have a much better experience. That’s what I would suggest for others to do as well.

2

Lisa

Mar 23, 2025

·

Stayed 1 night

The pool is not heated, open until midnight, or at 6am, and its not heated. This may not matter, unless your family travels strictly for hotel pool experiences. My son and I are both disabled, so this is considered a vacation for us. The staff seemed completely aware that this hotel advertises incorrectly. I just wasted $150 and 400 miles. Thanks

4

Marcus

Apr 3, 2023

·

Stayed 2 nights

Pool and hot tub were not open.

8

John

May 31, 2023

·

Stayed 1 night

Great location. We picked for indoor hot tub but it was broken/out of use.

4

Taylor

Oct 15, 2023

·

Stayed 2 nights

Had painters plastic around all of our windows for entire stay zero view and plastic slapping windows all night. Hot tub was “broke” pool was dirty and cold couldn’t use

8

Stuart

Nov 5, 2023

·

Stayed 1 night

Very disappointed, pool very cold and dirty, Spa not working and looks like it’s been that way a long time. Carpet in corridors stained. Looks a lot better from the outside than in

10

amy

Apr 6, 2023

·

Stayed 1 night

Hotel and room looked nice and were clean. Staff was friendly. However, I specifically chose to stay there for the indoor pool and hot tub. When we checked in I noticed the hot tub was drained. There was a sign on the door to the pool that they were out of service...extremely disappointed. I would have liked to have been notified of that beforehand and then been allowed to cancel my stay without losing any money.

6

Martha

Dec 4, 2023

·

Stayed 1 night

Hot tub broken. Tv needs to be unplugged and plugged back in for every use. People are nice. Pool looks dirty but the room seemed clean. Hallways and elevators stink.

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Cleanliness

Reports are mixed: numerous guests found rooms very clean, while others noted pet or mildew odors, stained carpets or linens, pests, and inconsistent housekeeping in rooms and common areas.

Related guest reviews

10

Kevin

Nov 25, 2024

·

Stayed 1 night

Room was large, clean and comfortable. Had a great nights sleep

10

David

Dec 28, 2025

·

Stayed 1 night

Beautiful hotel. Friendly staff. Super clean. Great amenities.

6

tasonya

Aug 25, 2025

·

Stayed 2 nights

The property was recently renovated and is in a much better condition than the first time I stayed there. The hotel looks nice. The first room they gave me had a very strong mildew smell. They gave me a different room and that one was nice but it had a very pungent dog smell that was horrible. I tried dousing the carpet with air freshener but the dog smell prevailed. It's time to shampoo the carpets.

10

Heather

Dec 31, 2025

·

Stayed 1 night

Extremely clean and quiet room. Friendly staff. Convenient location.

2

Scott

Mar 23, 2025

·

Stayed 1 night

Completely disgusting hotel! This dog friendly hotel and our room had so much promise. Check in was a breeze with a warm welcome. Then it all went downhill. We booked a king studio suite and had our dog with us. The room was spacious and comfortable. However it was obvious the previous guests had a dog as well.There was dog urine all over the balcony. My husband came over to check it out and stepped in urine soaked carpet. It was clear the previous guests didn’t care to walk their dog. Disgusted I called the front desk to inform them of this so they would not think our dog was responsible and surcharge us. That was that and we decided to make the best of our short stay. Sadly that was not possible. Upon going to bed we noticed the sheets weren’t even changed. Apparently housekeeping couldn’t be bothered to change the sheets. There was hair all over the sheets. Absolutely grossed out and furious at this point I alerted the front desk. To their defense they did offer to move us to another room but it was late at night and we were exhausted. The idea of repacking and unpacking everything including our pet’s crate etc was daunting. We asked for clean sheets to be brought up so we would change them ourselves. Also there was no manager on site to even speak to. Needless to say, we weren’t able to sleep properly after driving over 12 hours and ended up checking out of the hotel around 3AM. We couldn’t wait to get out of there!The hotel refused to give us a refund or anything off.

2

babie

Jul 16, 2025

·

Stayed 1 night

Have stayed here a bunch of times and like it but this time I woke up to roaches by the coffee maker.

2

kristian

Jul 25, 2025

·

Stayed 1 night

The second room they gave us my pillow had spots of blood on it. There was black hair on the bedsheet before I even got into the bed to sleep. The first room they gave us had water all over rug from the AC unit and smelled of mildew so they gave us a second room.

10

Jenni

Apr 29, 2025

·

Stayed 1 night

Great staff, clean and comfortable room.

6

Cierah

Apr 14, 2025

·

Stayed 1 night

Everything was perfectly fine I’m eating this overall a 3 because the bathroom had a urine like smell and one of the wash cloths had a blood stain on it.

10

DANNELLE

Feb 1, 2025

·

Stayed 1 night

We highly recommend this beautiful and well maintained property. The room was spotless and was very spacious. All of the staff was so helpful and went above and beyond to make our stay as comfortable as possible. We are planning another trip to Roanoke Rapids and have already booked our next stay. 👍

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Rooms

Guests frequently praise spacious, comfortable rooms and good sleep. Downsides include noise from barking dogs or the courtyard, small or awkward showers, dated fixtures, and occasional AC or TV problems.

Related guest reviews

10

Kevin

Nov 25, 2024

·

Stayed 1 night

Room was large, clean and comfortable. Had a great nights sleep

10

Melissa

Jun 28, 2025

·

Stayed 1 night

2nd stay at this Hilton. Conveniently located right off 95. Comfortable room and bed.

6

John

May 12, 2025

·

Stayed 1 night

first the rooms were nice and everything was clean, that was the positive. The negative was we couldn't sleep due to someone's dog being allowed to bark continuously for hours from 12 AM till 4 AM with nothing being done to shut it up. 2nd we had the motel breakfast that was $31 for 2 people, and all of the food was room temperature at best. Go into town somewhere for breakfast.

10

Lenora

Nov 3, 2024

·

Stayed 2 nights

Very Comfortable and the rooms have plenty of space. Huge Screen TV

8

Suzanne

Jun 2, 2025

·

Stayed 1 night

The property was a great location for our trip. The room was nice and the bed slept beautifully. My only complaint was that our room was above the courtyard where guests were sitting around the fire pit and seemed to be having a party. They were loud enough that I could hear them even with the AC unit running. It must have been 1:00 a.m. before they went to bed. I will definitely stay here again but not in a room overlooking the courtyard with the fire pit.

10

John R

Jun 10, 2025

·

Stayed 1 night

The checkin was easy and she was very friendly. The hotel, as well as the room, was very neat and spacious. Only issue I have is that the shower is very small. Only 27 inches wide. Add in the accesibiltiy bar and I bumped myself each time I tried to turn and I am not a big person.

10

Robert

Oct 29, 2024

·

Stayed 1 night

The room assigned to us was HUGE. Big enough for 4 king size beds. Come to find out it was a special room for special needs guests. Very clean and comfortable. Staff went out of their way to make us feel comfortable. Highly recommended.

2

Dwayne

Dec 27, 2023

·

Stayed 4 nights

The only thing I had in the room as a source od entertainment, was the television, which was very dated and kept losing the programming. I was told to unplug it plug it back in which I did repeatedly during the four day stay only it for to work for a little while I asked to be a given another room or maybe another TV provided ,none of the above happened I was even told at one point, in the middle of the night that the Manager could come up and see if he could do a hard reset on the TV smh, they said they were in the middle of a renovation, and they will have new TVs in the near future terrible experience , furthermore because I use a third-party ( booking hotel.com )versus the hotel itself they were not able to offer me a discount on the terrible stay due to the third-party booking Holiday sports filled weekend, and my television kept blinking out

10

Marti

Apr 21, 2025

·

Stayed 1 night

The room was so spacious and clean, the beds were very comfortable!

8

Leslie

Mar 17, 2025

·

Stayed 1 night

Property is clean and newly renovated which are really important to me. However, I was disappointed that the bathroom did not have hot water, the tub did not drain properly and the shower curtain was barely hanging on. If the hotel took the time to renovate, they should make sure the bathroom gets just as much attention. Would consider staying there again due to location, but I will definitely be checking the bathroom first before accepting the room. The noise levels next door were also a concern, but I was assigned an adjoining room so that could be the reason.

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Service

Staff are widely described as friendly, welcoming, and helpful. Recurring complaints include overbooking or room type changes, slow breakfast service, and occasional rudeness or poor communication.

Related guest reviews

2

Levonne

Jul 29, 2025

·

Stayed 1 night

First night, the air conditioning wasn’t working! Switched to another room…that room had water saturating the carpet..switched to a third room where the Manager charged me a surcharge for not getting our stuff out of the second room quick enough! He was rude, condescending and the most unpleasant, unprofessional person I’ve ever met. He has no business being in the hospitality industry if he’s clearly inhospitable! I will not be staying here again and I’m advising all of my family and friends to do the same!

10

Jennie

May 26, 2025

·

Stayed 1 night

Comfortable, affordable, convenient, and the the most efficient snd friendly service staff I’ve ever encountered

10

Ruth

Mar 5, 2025

·

Stayed 1 night

I have stayed at this hotel multiple times when traveling for business. Very clean and easy access. Good dining option at the hotel. Staff very friendly and helpful.

2

Marco

Mar 9, 2023

·

Stayed 1 night

Booked the hotel at 5 pm as an overnight stay of a 20 hour drive. Called the hotel front desk specifically to let them know I would arrive late. Arrived at 11:30 and found out they were overbooked. No room… good luck to you! The front desk staff (also frustrated) told me that apparently the Hilton system kept allowing rooms to be booked even after the hotel staff had input “sold out” into the system

2

Kasan

Jul 7, 2025

·

Stayed 1 night

When we checked in we was not informed that they over booked and couldn’t give us the room we purchased. We purchased it for the space and my kids had to sleep very uncomfortable. When my wife ask for the Manager he was not accommodating and was very nasty to her and who ever he was on the phone with while dealing with us very unprofessional. I will not or recommend anyone to that hotel the staff is horrible.

4

Ernest

Apr 27, 2025

·

Stayed 1 night

food service for breakfast was very slow. I finished my meal before my wife received hers. Daisey, our waitress was worthless. Never looked at our table once we gave her our order. Had to ask multiple times for our meals and check.

10

Akshay

May 24, 2025

·

Stayed 1 night

Great location, Great Room, Friendly staff. Will 100% recommend to my Friends and Family

2

Matt

Jul 29, 2024

·

Stayed 1 night

I booked two rooms, and when I arrived only one room was booked for me. I even showed them my conformation email for both rooms. I understand the system was down, but no effort was put into place to try to help my family and my situation. I was not credited back for the room I paid for either. I had to book a separate room at a different hotel because the staff would not offer any other options.

10

Erin

Jul 22, 2024

·

Stayed 1 night

The staff went above and beyond they were so kind and helpful

10

Carolyn

Aug 17, 2025

·

Stayed 1 night

I can earnestly and honestly say that my stay was absolutely exceptional! It begin with the friendly and appreciative greeting from the Front Desk Receptionist Timothy! His greeting was like seeing an old friend again! He made us feel so welcomed and I appreciate that with all of my heart. The room was also exceptional. My husband and I both are definitely satisfied once again.!

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Location

Convenient just off I‑95 and useful for a mid trip stop. Several note the immediate area feels isolated, with most dining options a short drive away.

Related guest reviews

8

Barbara

May 21, 2024

·

Stayed 1 night

Convenient location off the highway.

10

Yoav

Dec 25, 2022

·

Stayed 1 night

This is a nice hotel and a good place to stop along highway 95. The louge area is pretty and the service friendly. It even had an indoor pool. The rooms were clean and lively. The building looks new, though there is not much around it. If you want to eat, you will need to head to the next exit on 95 about 7 minutes away.

10

Heather

Dec 31, 2025

·

Stayed 1 night

Extremely clean and quiet room. Friendly staff. Convenient location.

10

Christine

May 16, 2023

·

Stayed 1 night

It was close to town without being right in town. Easy to get to from interstate.

8

michael

Jul 17, 2023

·

Stayed 1 night

Property is isolated; limited dining , including nearby.

10

Nicole L.

May 26, 2025

·

Stayed 1 night

Friendly staff and very convenient off of 95.

8

Steve

Mar 4, 2023

·

Stayed 1 night

Nice clean hotel just off I95. Only one small bar/restaurant and nothing else in the immediate area. The staff was very friendly and helpful.

8

Elease

Jul 3, 2023

·

Stayed 1 night

Checkin was smooth, especially since I booked only 10-15 mins prior to arrival. It's typical for its hotel class, well kept. Common area carpet needs love but otherwise perfect for quick stay. Double room is spacious! We had plenty of space for (4) people. Fridge and microwave are standard with this level property, so that's a major plus.Not immediately near restaurants, so on site restaurant/bar is clutch. (1) exit up (before if going south or after if going north) are plenty eateries and a Walmart. Would stay again if in the area.

10

Victoria

Apr 27, 2025

·

Stayed 1 night

Convenient location, well lit parking lot, clean lobby and hotel room. Would stay again when passing through.

10

KIM

Apr 22, 2025

·

Stayed 1 night

Convenient on and off from I95..felt safe and easy to find

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Dining

Many appreciate having an on site restaurant and bar and some praise dinner. Frequent complaints include breakfast not being included, high or unclear pricing, slow or inconsistent service, and occasional closures or limited availability.

Related guest reviews

4

THOMAS

Apr 12, 2025

·

Stayed 1 night

Beautiful property but no housekeeping or maintenance on duty at 5:30 pm. Had an issue with the room darkening shade and nobody there to fix it. Staff was nice except girl in the breakfast area was rude to my wife.

10

Sheila

Aug 14, 2025

·

Stayed 1 night

The rooms were very clean & comfortable. We ate at the restaurant downstairs and it was very good. I would highly recommend this hotel and for the record I have high standards.

10

christine

Mar 30, 2025

·

Stayed 1 night

We have veen traveling a lot and this is one of the nicest hotels we've stayed at. Big bathroom and restaurant/bar on site is always a plus.

10

Charles

Apr 13, 2025

·

Stayed 1 night

Breakfast buffet is not any better than what you get complimentary somewhere else and they expect 15$ a person.. litlle weird but otherwise would stay again

8

Lynn

Apr 24, 2025

·

Stayed 1 night

The breakfast set up was a problem. Most places we have stayed include breakfast. We went to what we thought was a buffet but could not locate any silverware after obtaining our food. A worker came over and advised that to obtain silverware she had to check us in and the breakfast cost $15 each. We were not the only people that this was happening to. The quality of the breakfast was definitely not worth the price.

2

Joseph

Jun 15, 2025

·

Stayed 1 night

On the overall , property was great.when I went downstairs for breakfast, was told cook called out, so breakfast was canceled. There was no plan B for breakfast. Pre -paid for breakfast that I didn’t get. My receipt was printed but showing no charges and at this point I don’t even know my final bill. I am very disappointed to say the least. My number is 240-520-9601

4

Ernest

Apr 27, 2025

·

Stayed 1 night

food service for breakfast was very slow. I finished my meal before my wife received hers. Daisey, our waitress was worthless. Never looked at our table once we gave her our order. Had to ask multiple times for our meals and check.

10

Jonathan

Dec 6, 2024

·

Stayed 1 night

Very clean, extremely friendly and attentive staff. Food from the restaurant was good too. I would not hesitate to stay here again.

10

Adam

Mar 16, 2025

·

Stayed 1 night

Nice clean room. Easy check in on hilton app and digital key. Small onsite restaurant was appreciated after a long day on the road

8

Lashelle

Mar 31, 2025

·

Stayed 1 night

Everything was great overall. I didn't like the fact that I had to go through so much just to be able to take my breakfast back to my room. If I paid for it I should be able to eat it in the comfort of my own room that I also purchased. The breakfast manager was strict about me eating my food in my room. I really did not like that. The other workers told me it was fine and she came back and denied it so that's why my experience didn't exceed my expectations

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$119
March	$134
April	$131
May	$130
June	$128
July	$148
August	$148
September	$137
October	$137
November	$125
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $157	17 $157	18 $174	19 $164
20 $125	21 $147	22 $129	23 $129	24 $129	25 $146	26 $146
27 $111	28 $129	29 $129	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $172	3 $245
4 $111	5 $129	6 $129	7 $227	8 $129	9 $232	10 $172
11 $111	12 $129	13 $129	14 $129	15 $129	16 $177	17 $172
18 $111	19 $129	20 $129	21 $129	22 $137	23 $172	24 $208
25 $111	26 $129	27 $129	28 $137	29 $137	30 $177	31 $183

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

Deluxe Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

King Bed Room

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Deluxe Room, 1 King Bed

Junior Suite, 1 King Bed

Suite, 1 Bedroom

Presidential Suite

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Roanoke Rapids

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Considering this hotel for your Roanoke Rapids trip?

Prices for upcoming dates