Walton Hall Hotel & Spa by Sunday

Très déçu par mon expérience dans cet établissement. L’accueil a été particulièrement désagréable : aucune volonté d’aider lorsque j’ai demandé à décaler ma réservation, malgré une demande faite rapidement. Le manque de considération client est vraiment regrettable. Pareil pour Hotels.com qui ne m'a pas du tout aidé. Le service client est géré par une IA qui fait tout pour nous décourager de nos demandes. Ensuite, la prestation n’était pas du tout à la hauteur de ce qui est annoncé. Je m’attendais à séjourner dans un château, mais j’ai été logé dans des dépendances anciennes, mal entretenues et loin du standing promis. Il y a un véritable décalage entre les photos présentées et la réalité sur place, ce qui est trompeur. Au vu de cette expérience globale, je ne recommande pas cet établissement et n’y retournerai pas.

The rooms are very clean however the beds are not as comfortable as you would expect for this type of establishment. The staff was very friendly however the restaurant was very understaffed and the food was mediocre for the price. Nice place to stay but would not use the restaurants.

We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back.

The room was ok, a little dated. The online check in procedure was clunky and not intuitive. Breakfast was average, dining room was dirty and overall the experience was poor

Don’t come if you’re a family. Came last night and the restaurant doesn’t cater for children. Paid for a meal which my daughter couldn’t eat as it was over seasoned for adults then got asked for a tip. Then left our swimming stuff in the room by mistake came back to collect but as ‘after three’ apparently no one in the hotel can access the area or tell me if it’s been found. Poor communication and no attempt to assist from the staff. Be aware the pool and spa are extra with limited access time for children. Clearly focused on trying to be a ‘boutique’ Spa hotel and is in no way family focused.