Caribbean Paradise Hotel & Spa - 5th Avenue
From
US$ 44
/ noite
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From
US$ 44
/ noite
Sobre esta propriedade
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. este hotel em estilo Art Déco também apresenta Wi-Fi de cortesia e assistência com excursões/ingressos
Comodidades
Presenteie-se com uma visita ao spa, que oferece massagens, tratamentos para o corpo e tratamentos faciais. este hotel em estilo Art Déco também apresenta Wi-Fi de cortesia e assistência com excursões/ingressos
Comodidades
As comodidades presentes incluem balcão de recepção 24 horas, equipe multilíngue e um cofre na recepção do hotel. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
Jantar
Hotel oferece serviço de quarto (horário limitado).
Quartos
Sinta-se em casa em um de nossos 37 quartos com ar-condicionado e TVs de plasma. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Banheiro privativo com chuveiros apresenta chuveiros com efeito de chuva e produtos de toalete de cortesia. As comodidades incluem cofres para notebook e o serviço de arrumação nos quartos é fornecido diariamente.
Localização
Com excelente localização, Caribbean Paradise Hotel & Spa - 5th Avenue fica no centro de Playa del Carmen, a poucos passos de Quinta Avenida e a apenas 10 minutos de caminhada de Praia Mamitas. Este hotel com spa fica a 0,5 km de Praia principal de Playa del Carmen e a 2 km de Terminal Marítimo de Playa Del Carmen.
Lugares próximos
Quinta Alegría Shopping Mall(0.1 milhas)
Quinta Avenida(0.1 milhas)
Calle 12(0.2 milhas)
Calle Corazón(0.2 milhas)
Iglesia Católica Nuestra Señora del Carmen(0.2 milhas)
3D Museum of Wonders(0.3 milhas)
Mario Villanueva Madrid(0.3 milhas)
Praia Mamitas(0.3 milhas)
Pier Navega(0.3 milhas)
Praia principal de Playa del Carmen(0.3 milhas)
Gran Casino Riviera(0.3 milhas)
Chabad Playa del Carmen(0.4 milhas)
Museu Frida Kahlo(0.4 milhas)
Farol de Playa del Carmen(0.4 milhas)
Mercado Playa del Carmen(0.4 milhas)
Aeroporto Internacional de Cozumel (CZM)(22.2 milhas)
Aeroporto Internacional de Cancún (CUN)(34.7 milhas)
Aeroporto Int. Tulum (TQO)(65.4 milhas)
Estacionamento
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Localização
5th Avenida Esquina Avenida Constituyentes Col. Centro, Centro de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Quinta Alegría Shopping Mall (0.1 milhas)
Quinta Avenida (0.1 milhas)
Calle 12 (0.2 milhas)
Calle Corazón (0.2 milhas)
Iglesia Católica Nuestra Señora del Carmen (0.2 milhas)
3D Museum of Wonders (0.3 milhas)
Opções de quarto
6
Deluxe Queen Room with Balcony
Detalhes do quarto
1 Cama Queen
Acomoda 2
215 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
6
Master Double Suite with Jacuzzi Balcony and City Views
Detalhes do quarto
1 Cama King
e 1 Cama De Casal
Acomoda 4
377 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativoBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
11
Superior Poolside Double Room
Detalhes do quarto
2 Camas Queen
Acomoda 4
269 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
7
Junior Suite with Balcony
Detalhes do quarto
1 Cama Queen
Acomoda 2
269 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
7
Deluxe Double Room with Balcony
Detalhes do quarto
2 Camas De Casal
Acomoda 4
215 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
10
Master Suite with Jacuzzi, Balcony and City Views
Detalhes do quarto
1 Cama King
Acomoda 2
377 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativoBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
Avaliações dos hóspedes sobre Caribbean Paradise Hotel & Spa - 5th Avenue
7.5
Bom
Com base em 1.245 avaliações verificadas
Quem se hospeda aqui?
Negócios
4%
Casal
34%
Famílias
34%
Grupos
20%
Viajantes individuais
6%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Caribbean Paradise Hotel & Spa - 5th Avenue, viajantes elogiam a localização central na 5th Avenue e a simpatia da equipe, enquanto frequentemente mencionam música alta de clubes próximos até tarde da noite, um elevador fora de operação e problemas de manutenção, especialmente com a piscina e as instalações.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Caribbean Paradise Hotel & Spa - 5th Avenue, viajantes elogiam a localização central na 5th Avenue e a simpatia da equipe, enquanto frequentemente mencionam música alta de clubes próximos até tarde da noite, um elevador fora de operação e problemas de manutenção, especialmente com a piscina e as instalações.
Os quartos são simples e geralmente limpos, mas há relatos de manutenção inconsistente, ocasionais odores de esgoto, Wi-Fi instável, colchões duros e quartos quentes na chegada devido ao ar condicionado não estar funcionando. O café da manhã é limitado em um estabelecimento parceiro próximo, com início às 8h, mas o spa no local recebe elogios consistentes. Espere uma base animada e econômica na 5th Avenue, e não um retiro tranquilo e sofisticado.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As instalações são variadas: o elevador frequentemente está indisponível e algumas escadas não possuem corrimão, a piscina é pequena e frequentemente relatada como suja ou em manutenção, e o bar da piscina está fechado. Há estacionamento pago e apertado no subsolo, enquanto o spa no local recebe boas avaliações.
Avaliações dos hóspedes relacionadas
2
Amy
26 de jul. de 2024
·
Hospedou-se por 2 noites
Super disappointing. I booked two nights to stay here in May. When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer! I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.
Super disappointing. I booked two nights to stay here in May. When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer! I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.
8
Yuli
5 de nov. de 2025
·
Hospedou-se por 2 noites
Falta de elevador y más sillas en la alberca
Falta de elevador y más sillas en la alberca
6
maria
16 de jul. de 2024
·
Hospedou-se por 5 noites
Pool was being worked on for most of our stay and although there is an elevator they do not allow usage of it. We had to carry lots of luggage to the 3rd and 4th floor. Due to the mishap of the pool we were offered rooms with Jacuzzis so that was nice. Do not recommend this hotel for older people as there is a nightclub next door and the music is blasting until about 3 am, it didn’t bother us but I could see it being a nuisance to other people. Location is awesome as it is literally right next door to La Quinta Avenida. Overall had a good stay, and staff was friendly.
Pool was being worked on for most of our stay and although there is an elevator they do not allow usage of it. We had to carry lots of luggage to the 3rd and 4th floor. Due to the mishap of the pool we were offered rooms with Jacuzzis so that was nice. Do not recommend this hotel for older people as there is a nightclub next door and the music is blasting until about 3 am, it didn’t bother us but I could see it being a nuisance to other people. Location is awesome as it is literally right next door to La Quinta Avenida. Overall had a good stay, and staff was friendly.
8
Miguel
5 de out. de 2025
·
Hospedou-se por 2 noites
Agua de alberca muy sucia
Agua de alberca muy sucia
4
Trine Lind
2 de jan. de 2026
·
Hospedou-se por 2 noites
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
10
WENDY
29 de mar. de 2025
·
Hospedou-se por 2 noites
Me encantó la ubicación, no usamos el carro porque todo está cerca, sin embargo hay estacionamiento en el hotel, regresaremos sin duda, el personal de 10 y el spa tiene a las mejores!! La mejor experiencia, mil gracias
Me encantó la ubicación, no usamos el carro porque todo está cerca, sin embargo hay estacionamiento en el hotel, regresaremos sin duda, el personal de 10 y el spa tiene a las mejores!! La mejor experiencia, mil gracias
6
Maria Bisgaard
21 de nov. de 2022
·
Hospedou-se por 1 noite
Our stay at carribean was with mixed feelings. The hotel service was good when asking the personel. We experienced an overall neglected hotel by the pool especially and they were renovering a new elevator. The pool area was not clean in the Morning. Because of heavy rain the hotel was dripping in water resulting in guests slipping from the stairs. Also the hotel is situated just above a bar playing loud Music until 1.30am. But this is of course Playa del Carmen. The bar by the pool was also closed. A lot of smell Coming from the drains in the room.
Our stay at carribean was with mixed feelings. The hotel service was good when asking the personel. We experienced an overall neglected hotel by the pool especially and they were renovering a new elevator. The pool area was not clean in the Morning. Because of heavy rain the hotel was dripping in water resulting in guests slipping from the stairs. Also the hotel is situated just above a bar playing loud Music until 1.30am. But this is of course Playa del Carmen. The bar by the pool was also closed. A lot of smell Coming from the drains in the room.
8
Damaris
23 de mar. de 2025
·
Hospedou-se por 3 noites
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
8
Abbas
9 de jan. de 2025
·
Hospedou-se por 3 noites
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
6
Daniela
25 de abr. de 2025
·
Hospedou-se por 6 noites
Lo que no nos agradó es que nos tocó hospedarnos en el último piso y no cuenta con elevador, el Estacionamiento es demasiado caro para ser subterráneo y además es todo un rato poder entrar y salir ya que es muy pequeño el acceso, fuera de eso estaba limpio y la estancia cómoda pues sus camas Y almohadas son suaves
Lo que no nos agradó es que nos tocó hospedarnos en el último piso y no cuenta con elevador, el Estacionamiento es demasiado caro para ser subterráneo y además es todo un rato poder entrar y salir ya que es muy pequeño el acceso, fuera de eso estaba limpio y la estancia cómoda pues sus camas Y almohadas son suaves
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
O feedback sobre a limpeza é misto: alguns hóspedes acharam os quartos limpos, mas outros relataram limpeza superficial em alguns pontos, água da piscina suja ou turva, mofo e ocasionais odores de esgoto.
Avaliações dos hóspedes relacionadas
10
Sergey
13 de mai. de 2024
·
It was a nice stay. Very clean room with a cute design. There is a nice pool. The staff is excellent. Convenient location.
It was a nice stay. Very clean room with a cute design. There is a nice pool. The staff is excellent. Convenient location.
4
Trine Lind
2 de jan. de 2026
·
Hospedou-se por 2 noites
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it.
2
Alejandro
28 de jun. de 2025
·
Hospedou-se por 4 noites
Estaban en medio de una remodelación , los trabajadores desde las 8:00am o antes con el taladro a todo lo que da y golpes fuertes , la gente que andaba soldando todo el humo se metía al cuarto , nunca limpiaron la alberca , nunca avisaron que iba a haber trabajos de reparación y era muy incómodo pasar por el área donde estaban trabajando y todo el hotel olía mal ( A drenaje) lo único rescatable la señorita d e limpieza del cuarto impecable su servicio ,
Estaban en medio de una remodelación , los trabajadores desde las 8:00am o antes con el taladro a todo lo que da y golpes fuertes , la gente que andaba soldando todo el humo se metía al cuarto , nunca limpiaron la alberca , nunca avisaron que iba a haber trabajos de reparación y era muy incómodo pasar por el área donde estaban trabajando y todo el hotel olía mal ( A drenaje) lo único rescatable la señorita d e limpieza del cuarto impecable su servicio ,
8
DeAnna
29 de mai. de 2025
·
Hospedou-se por 3 noites
what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!
what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!
6
Nicte
26 de nov. de 2024
·
Hospedou-se por 3 noites
No es muy adecuada para ir en familia, hay demasiado ruido en los alrededores y las ventanas no son aislantes. Las toallas no las cambian todos los días, y el baño tenía un olor a desagüe. No hay parqueo del hotel y en recepción se tardan en resolver o contestar
No es muy adecuada para ir en familia, hay demasiado ruido en los alrededores y las ventanas no son aislantes. Las toallas no las cambian todos los días, y el baño tenía un olor a desagüe. No hay parqueo del hotel y en recepción se tardan en resolver o contestar
10
Victor Leonel
31 de jan. de 2025
·
Hospedou-se por 1 noite
Muy bonito el hotel, y super bien ubicado, cerca de todo!
Muy bonito el hotel, y super bien ubicado, cerca de todo!
8
Francisco
21 de dez. de 2025
·
Hospedou-se por 1 noite
The hotel was nice and the room was clean. The bed was a bit hard
The hotel was nice and the room was clean. The bed was a bit hard
6
Joris
25 de jun. de 2025
·
Hospedou-se por 5 noites
Nice clean room and very kind and helpful staff, but also noisy apartment and dirty pool.
Nice clean room and very kind and helpful staff, but also noisy apartment and dirty pool.
8
Nelly
17 de ago. de 2025
·
Hospedou-se por 5 noites
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
4
Monika
22 de mar. de 2025
·
Hospedou-se por 14 noites
Für 1-2 Tage ok aber nicht länger. Lärm von 2 Clubs nebenan bis 3 Uhr nachts jede Nacht. Musik so laut als ob man selbst im Club ist . Pool viel zu klein und sieht nicht sauber aus. Kein Aufzug vorhanden also Koffer muss man selbst in die 2-3 Etage schleppen. Putzfrauen und Personal sehr freundlich und bemüht. Raucherecke an der Rezeption. Hotel veraltet , Fotos sind wohl nach der Renovierung entstanden. Abfluss stinkt unerträglich . Bettwäsche und Handtücher sauber . Hotel aber Sehr hellhörig. Man weiß wann der Nachbar duscht oder auf Toilette war.
Für 1-2 Tage ok aber nicht länger. Lärm von 2 Clubs nebenan bis 3 Uhr nachts jede Nacht. Musik so laut als ob man selbst im Club ist . Pool viel zu klein und sieht nicht sauber aus. Kein Aufzug vorhanden also Koffer muss man selbst in die 2-3 Etage schleppen. Putzfrauen und Personal sehr freundlich und bemüht. Raucherecke an der Rezeption. Hotel veraltet , Fotos sind wohl nach der Renovierung entstanden. Abfluss stinkt unerträglich . Bettwäsche und Handtücher sauber . Hotel aber Sehr hellhörig. Man weiß wann der Nachbar duscht oder auf Toilette war.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são básicos e geralmente confortáveis para o preço, mas os hóspedes citam colchões duros, layouts pequenos em algumas unidades, Wi-Fi instável ou fraco, ruídos/odores de encanamento e quartos quentes no check-in até que o ar condicionado esfrie. O barulho dos clubes próximos é alto em muitos quartos até as 2–3 da manhã.
Avaliações dos hóspedes relacionadas
2
salvador
5 de jul. de 2025
·
Hospedou-se por 5 noites
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
6
Eamonn
19 de mai. de 2024
·
Hospedou-se por 2 noites
We booked the master suite but it was average at best. The room needs modernising in-terms of decoration and furniture. The room had 2 balconies but both were very small. One of the patio doors wouldn’t open until maintenance repaired it. The other lock on the patio door was broken. The room didn’t come with any basic facilities ie hairdryer, coffee maker or iron although it did have a safe. There was a hammock in the room which completely split the room in half, you either had to stride over it or climb under it to get to the bathroom. The hammock couldn’t be taken down. There is a full glass bathroom door so there is no privacy whatsoever. The location of the hotel is great and directly on 5th Ave. With that said it is directly above Bar Loco which plays loud music until 2AM and is very loud in the room even with all patio doors shut. The staff were helpful apart from the fact that at check in we were informed that breakfast was included. The following day we were told it wasn’t included but as far as I could see there was not a dining facility at the hotel!! The hotel also has no elevator. All in all I would say if you have children then I would not recommend the hotel due to the noise. The location is great and the staff were all friendly.
We booked the master suite but it was average at best. The room needs modernising in-terms of decoration and furniture. The room had 2 balconies but both were very small. One of the patio doors wouldn’t open until maintenance repaired it. The other lock on the patio door was broken. The room didn’t come with any basic facilities ie hairdryer, coffee maker or iron although it did have a safe. There was a hammock in the room which completely split the room in half, you either had to stride over it or climb under it to get to the bathroom. The hammock couldn’t be taken down. There is a full glass bathroom door so there is no privacy whatsoever. The location of the hotel is great and directly on 5th Ave. With that said it is directly above Bar Loco which plays loud music until 2AM and is very loud in the room even with all patio doors shut. The staff were helpful apart from the fact that at check in we were informed that breakfast was included. The following day we were told it wasn’t included but as far as I could see there was not a dining facility at the hotel!! The hotel also has no elevator. All in all I would say if you have children then I would not recommend the hotel due to the noise. The location is great and the staff were all friendly.
8
john
26 de nov. de 2025
·
Hospedou-se por 4 noites
Clean room great staff amazing location !! But … if you want quiet this is not the place for you .. I’d definitely book this place again but the price reflects the noise till about 2 am .. then quiet .. so if your an early riser this is not for you
Clean room great staff amazing location !! But … if you want quiet this is not the place for you .. I’d definitely book this place again but the price reflects the noise till about 2 am .. then quiet .. so if your an early riser this is not for you
8
Guy
8 de jul. de 2025
·
Hospedou-se por 7 noites
Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day
Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day
2
LUIS
31 de dez. de 2024
·
Hospedou-se por 2 noites
We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.
We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.
2
Carolina
27 de jun. de 2023
·
Hospedou-se por 5 noites
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
8
Nelly
17 de ago. de 2025
·
Hospedou-se por 5 noites
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
El personal muy atento y muy amable en todo momento. Sin embargo referente a las instalaciones empezaré por comentar lo incomodo del colchón que no me permitió descansar correctamente pues de verdad era muy incomodo, también le vendría bien una silla en el cuarto ya que la cama es alta y hasta para ponerse los zapatos es un poco incomodo hacer todo en la cama. Encontré algunos detalles de limpieza que deberían de revisar en algún plan de limpieza profunda unas 2 veces al mes. Las cortinas estaban sucias, la tina de hudromasaje tenía moho verde en las rejillas y las mesitas de noche están un poco desniveladas y en ocasiones cuando colocaba algo se deslizaba hasta el suelo. La alberca igual le falta un poco más de limpieza en el agua y en algunas de las paredes de la piscina había un poco de moho. Lo bueno.. el baño está espacioso, el aire acondicionado excelente, la vista desde el balcón y apesar de la limpieza de la tina de hidromasaje, después de limpiar un poco las rejillas para que la pudiera usar, fue una experiencia agradable. Esta en un buen punto de la ciudad, lo malo es que todos los días hay evento en la 5ta avenida y pues el ruido permanece hasta las 3 am prox así que entre el colchón incomodo y el ruido a veces es difícil descansar a menos que estés super cansado y al despertar un poco de dolor de cuerpo jajaja. Pero puedo rescatar lo bueno
10
Maximiano Villarreal
31 de ago. de 2025
·
Hospedou-se por 4 noites
This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it.
This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it.
6
Alexandra
12 de out. de 2025
·
Hospedou-se por 4 noites
There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing
There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing
4
Urbano
4 de nov. de 2025
·
Hospedou-se por 5 noites
Hay mucho ruido del aire acondicionado, la vista hacia atras del hotel, cables, no hay agua caliente
Hay mucho ruido del aire acondicionado, la vista hacia atras del hotel, cables, no hay agua caliente
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como amigável e prestativa, com elogios frequentes ao suporte da recepção. Alguns hóspedes relataram resolução lenta ou insatisfatória de problemas, políticas rígidas de check-in e disputas sobre reembolsos ou atribuição de quartos.
Avaliações dos hóspedes relacionadas
2
salvador
5 de jul. de 2025
·
Hospedou-se por 5 noites
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
- no elevator. On 4th flr w/luggage - dark and spoky 2nd flr w/ construction - key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose -Inside the room the sliding door did not lock -Shower head was broken so the water shot out in a gash like a water fall and trickled at the center. -Water pooled on the side so you would have to walk through the dirty water once you were done showering -Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor) -no blow dryer -the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge -Bed had no cover, no blanket, just 1 sheet - AC was inadequate, and circulation was bad - room was dirty with crums of food - The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.
8
Ariadne Alejandra
22 de nov. de 2025
·
Hospedou-se por 2 noites
Nos encantó la propiedad! Fuimos a festejar nuestro aniversario y hay muchos restaurantes cerca. Hay algo de ruido debido a los bares cerca de la propiedad pero nosotros no tuvimos inconveniente con ello. Pero si eres alguien que no tolera el ruido, tal vez deberías considerarlo. La atención del personal es excelente! Nos sentimos bienvenidos desde el inicio.
Nos encantó la propiedad! Fuimos a festejar nuestro aniversario y hay muchos restaurantes cerca. Hay algo de ruido debido a los bares cerca de la propiedad pero nosotros no tuvimos inconveniente con ello. Pero si eres alguien que no tolera el ruido, tal vez deberías considerarlo. La atención del personal es excelente! Nos sentimos bienvenidos desde el inicio.
2
edgar
7 de ago. de 2025
·
Hospedou-se por 3 noites
Reserve una habitación y cuando llegue no estaba disponible me dieron una habitación. Que según ellos era más cara que la que yo había rentado y nada horrible y me cambiaron a otro que tenia el jacuzzi adentro de la habitación .... Nada que ver con lo que yo rente ... Lo único bueno es la ubicación.. y el personal .. todos muy amables
Reserve una habitación y cuando llegue no estaba disponible me dieron una habitación. Que según ellos era más cara que la que yo había rentado y nada horrible y me cambiaron a otro que tenia el jacuzzi adentro de la habitación .... Nada que ver con lo que yo rente ... Lo único bueno es la ubicación.. y el personal .. todos muy amables
2
Raphaela
20 de jun. de 2023
·
Hospedou-se por 4 noites
On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.
On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.
2
Lizeth
27 de ago. de 2024
·
Hospedou-se por 5 noites
I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.
I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.
10
DANIELA
24 de fev. de 2024
·
Hospedou-se por 3 noites
Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.
Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.
10
sergio
4 de mai. de 2025
·
Hospedou-se por 1 noite
The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!
The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!
10
Christine
8 de jul. de 2025
·
Hospedou-se por 7 noites
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
8
Robert Marc
15 de mar. de 2025
·
Hospedou-se por 5 noites
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions
10
Thad
29 de jun. de 2023
·
Hospedou-se por 4 noites
This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!
This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Excelente localização central na 5th Avenue, a poucos passos de restaurantes, lojas e da praia. A desvantagem é o barulho da vida noturna dos clubes adjacentes até tarde da noite.
Avaliações dos hóspedes relacionadas
10
Igor
2 de abr. de 2024
·
Hospedou-se por 3 noites
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
10
Lee
8 de fev. de 2025
·
Hospedou-se por 2 noites
Super cute spot in the perfect location.
Super cute spot in the perfect location.
6
Yvonne
18 de fev. de 2025
·
Hospedou-se por 3 noites
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
Convenient location but because of this it is noisy with loud music from surrounding bars until late. Keep in mind there is no lift!!! The spa located on the premises was very good.
8
Daniel
16 de fev. de 2024
·
Hospedou-se por 1 noite
Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door
Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door
8
Damaris
23 de mar. de 2025
·
Hospedou-se por 3 noites
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
10
Hugo A
12 de mai. de 2025
·
Hospedou-se por 1 noite
Walkable.
Walkable.
10
Christine
8 de jul. de 2025
·
Hospedou-se por 7 noites
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10
10
Ramón Alberto
16 de fev. de 2025
·
Hospedou-se por 5 noites
Muy bien ubicado
Muy bien ubicado
10
Leticia Olinda Meraz
5 de ago. de 2025
·
Hospedou-se por 4 noites
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
8
Ingrid
10 de mai. de 2024
·
Hospedou-se por 1 noite
Quinta Avenida at your door step! You have the whole strip for day time shopping and bars for nightlife just steps away!
Quinta Avenida at your door step! You have the whole strip for day time shopping and bars for nightlife just steps away!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
As opções de refeições no local são limitadas; o café da manhã é feito por meio de parceiros próximos ou vouchers com uma seleção restrita e início às 8h, o que pode atrapalhar passeios matinais. O feedback sobre a qualidade varia de aceitável a ruim, embora alguns hóspedes tenham gostado do buffet.
Avaliações dos hóspedes relacionadas
6
ROGELIO
16 de jun. de 2023
·
Hospedou-se por 1 noite
Hotel con buena ubicacion. Desayuno malo, muy limitado, estacionamiento con cargo adicional el cual NO se menciona al.momento de hacer la reserva
Hotel con buena ubicacion. Desayuno malo, muy limitado, estacionamiento con cargo adicional el cual NO se menciona al.momento de hacer la reserva
10
Igor
2 de abr. de 2024
·
Hospedou-se por 3 noites
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.
6
OSDIMIA
20 de mar. de 2024
·
Hospedou-se por 4 noites
Un hotel normal, el desayuno es a partir de las 8am en un restaurante cerca del hotel, por lo que si tienes una excursión temprano no puedes desayunar. Solicité me cambiaran de habitación, imposible dormir con el ruido de la calle y música de los bares cercanos.una cosa curiosa me fui a playa y regresé a las 3:30 pm y la habitación no estaba hecha y la excusa que no tenían suficiente personal, eso no es problema de los huéspedes
Un hotel normal, el desayuno es a partir de las 8am en un restaurante cerca del hotel, por lo que si tienes una excursión temprano no puedes desayunar. Solicité me cambiaran de habitación, imposible dormir con el ruido de la calle y música de los bares cercanos.una cosa curiosa me fui a playa y regresé a las 3:30 pm y la habitación no estaba hecha y la excusa que no tenían suficiente personal, eso no es problema de los huéspedes
10
Shelly
20 de jun. de 2024
·
Hospedou-se por 1 noite
Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again!
Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again!
8
Damaris
23 de mar. de 2025
·
Hospedou-se por 3 noites
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.
8
VILMA
2 de abr. de 2024
·
Hospedou-se por 4 noites
Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :) There is also correct the loud music at night from the reviews, which we solved easily with earplugs. Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty. The room is exactly as stated in the pics. It was clean and the bed was comfortable.
Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :) There is also correct the loud music at night from the reviews, which we solved easily with earplugs. Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty. The room is exactly as stated in the pics. It was clean and the bed was comfortable.
2
Carolina
27 de jun. de 2023
·
Hospedou-se por 5 noites
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool
8
Abbas
9 de jan. de 2025
·
Hospedou-se por 3 noites
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California
8
Ellie
12 de abr. de 2023
·
Hospedou-se por 3 noites
We loved our stay, the location is great. The mall is in front of the hotel, the beach, the restaurants, coco bongo are walking distance. We just didn’t liked the bathroom, the water was salty, and it smelled weird. Besides that the bed were comfortable, the view, pool and other amenities were great. The breakfast needs more variety we ate eggs for 3 days straight 😭 and bread, the coffee and OJ was awful.
We loved our stay, the location is great. The mall is in front of the hotel, the beach, the restaurants, coco bongo are walking distance. We just didn’t liked the bathroom, the water was salty, and it smelled weird. Besides that the bed were comfortable, the view, pool and other amenities were great. The breakfast needs more variety we ate eggs for 3 days straight 😭 and bread, the coffee and OJ was awful.
10
Leticia Olinda Meraz
5 de ago. de 2025
·
Hospedou-se por 4 noites
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Esta muy cerca de la Quinta Avenida, eso te da acceso a muchas tienda, establecimientos de comida, bares. Por consiguiente hay ruido. La verdad es que si se puede dormir con el, al menor es la habitación donde yo me quede. La verdad es que e un hotel cómodo, no tiene restaurante pero tampoco es que lo necesite, por todos lados hay donde comer de todos los gustos.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
8
MARCO ANTÔNIO
15 de mar. de 2022
·
Hospedou-se por 2 noites
Excelente localização, mas um pouco barulhenta à noite, pois tem uma balada no primeiro andar do hotel. Fica bem próximo do comércio e de todos os pontos principais da cidade. O hotel não tem elevador e isso pode ser um inconveniente para algumas famílias. O atendimento dos funcionários foi ótimo.
Excelente localização, mas um pouco barulhenta à noite, pois tem uma balada no primeiro andar do hotel. Fica bem próximo do comércio e de todos os pontos principais da cidade. O hotel não tem elevador e isso pode ser um inconveniente para algumas famílias. O atendimento dos funcionários foi ótimo.
8
ENRIQUE
12 de mar. de 2023
·
Hospedou-se por 3 noites
Me gusto el concepto y la ubicacion cerca de todo. Lo que no me gusto fue que hay un bar abajo del hotel y no puedes dormir hasta las 3 am pero eso noes culpa del hotel.
Me gusto el concepto y la ubicacion cerca de todo. Lo que no me gusto fue que hay un bar abajo del hotel y no puedes dormir hasta las 3 am pero eso noes culpa del hotel.
6
Carina
14 de fev. de 2023
·
Hospedou-se por 7 noites
The property itself was very nice. All the staff was super friendly and helpful. If you have a little ones this is not the hotel for you. The bar that shares a common wall is always thumping. Also the hotel needs a better ventilation system. It’s alway humid and muggy in the room. Make sure you take towels because the hotels policy is to change out towels every other day. And you can’t hang dry your towels on the balcony either. And drying towels in a humid and muggy room is almost impossible.
The property itself was very nice. All the staff was super friendly and helpful. If you have a little ones this is not the hotel for you. The bar that shares a common wall is always thumping. Also the hotel needs a better ventilation system. It’s alway humid and muggy in the room. Make sure you take towels because the hotels policy is to change out towels every other day. And you can’t hang dry your towels on the balcony either. And drying towels in a humid and muggy room is almost impossible.
10
Eunice Alejandra
14 de set. de 2022
·
Hospedou-se por 1 noite
Me gustó mucho muy fresco esta serca de la 5ta avenida el único detalle es el wifi esta un poco lento lo demás esta increíble
Me gustó mucho muy fresco esta serca de la 5ta avenida el único detalle es el wifi esta un poco lento lo demás esta increíble
8
Alejandro
6 de set. de 2022
·
Hospedou-se por 1 noite
Hotel chico muy buena hubicacion un poco sucio en el baño. Aceptable
Hotel chico muy buena hubicacion un poco sucio en el baño. Aceptable
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:30
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-04: 49.531259146854396USD
- 2026-11-05: 35.09115233272362USD
- 2026-11-06: 34.18571606739235USD
- 2026-11-07: 34.644657114978784USD
- 2026-11-08: 34.24605604084396USD
- 2026-11-09: 34.06438209255981USD
- 2026-11-10: 34.18571606739235USD
- 2026-11-11: 38.224805999999994USD
- 2026-11-12: 41.93966319491958USD
- 2026-11-13: 49.03339593223571USD
- 2026-11-14: 48.92534194089889USD
- 2026-11-15: 33.75582672599029USD
- 2026-11-16: 41.21052283837509USD
- 2026-11-17: 41.04844399572372USD
- 2026-11-18: 44.93827188874054USD
- 2026-11-19: 41.64272593759918USD
- 2026-11-20: 40.962005091361995USD
- 2026-11-21: 41.04844399572372USD
- 2026-11-22: 54.54599363473892USD
- 2026-11-23: 45.89992453503799USD
- 2026-11-24: 41.21052283837509USD
- 2026-11-25: 41.04844399572372USD
- 2026-11-26: 40.962005091361995USD
- 2026-11-27: 34.656249491981505USD
- 2026-11-28: 40.962005091361995USD
- 2026-11-29: 49.531259146854396USD
- 2026-11-30: 54.54599363473892USD
- 2026-12-01: 41.64272593759918USD
- 2026-12-02: 40.962005091361995USD
- 2026-12-03: 41.631922682819365USD
- 2026-12-04: 40.962005091361995USD
- 2026-12-05: 41.04844399572372USD
- 2026-12-06: 40.962005091361995USD
- 2026-12-07: 41.04844399572372USD
- 2026-12-08: 41.21052283837509USD
- 2026-12-09: 41.64272593759918USD
- 2026-12-10: 41.21052283837509USD
- 2026-12-11: 41.04844399572372USD
- 2026-12-12: 41.21052283837509USD
- 2026-12-13: 41.64272593759918USD
- 2026-12-14: 40.962005091361995USD
- 2026-12-15: 41.64272593759918USD
- 2026-12-16: 40.962005091361995USD
- 2026-12-17: 41.64272593759918USD
- 2026-12-18: 41.696750788913725USD
- 2026-12-19: 41.405015734073636USD
- 2026-12-20: 44.93827188874054USD
- 2026-12-21: 53.134914438961026USD
- 2026-12-22: 45.2329146874237USD
- 2026-12-23: 57.40691765549469USD
- 2026-12-24: 80.34766992315673USD
- 2026-12-25: 97.54573960713958USD
- 2026-12-26: 61.70990249669265USD
- 2026-12-27: 62.139133521457666USD
- 2026-12-28: 71.02298144400787USD
- 2026-12-29: 78.14663649517821USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 91.79831371270751USD
- 2027-01-02: NO DATA
- 2027-01-03: 91.79831371270751USD
- 2027-01-04: NO DATA
Para organizar o check-in, entre em contato com a propriedade pelo menos 24 horas antes de sua chegada, usando as informações contidas na confirmação da reserva. Antes da chegada, hóspedes devem apresentar uma cópia da identificação com foto emitida pelo governo à propriedade.
Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. Eles serão recebidos pela equipe da recepção no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Idade mínima para check-in durante o Spring Break: 18 anos
- Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, sistema de segurança e kit de primeiros socorros
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina permitido entre 10h e 22h.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Crianças de até 10 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
- Somente hóspedes registrados podem ter acesso aos quartos.
- Taxa para estacionamento coberto sem manobrista: USD 14 por dia
- O check-in antecipado está disponível mediante uma taxa (sujeito à disponibilidade).
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Serviços
Balcão de turismo
Serviços domésticos
Cofre
Aluguel de bicicletas
Armazenamento de bagagem
24-Hour Front Desk
Geral
Quartos de não fumantes
Banheira/Jacuzzi
Spa e centro de bem-estar
Beach Sun Loungers
Atividades
Piscina
Jardim
Piscina externa
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Parking Onsite
Internet
Wi-fi grátis