Sandos Playacar Beach Resort & Spa
From
210 US$
/ noche
Precios para Sandos Playacar Beach Resort & Spa
Selecciona fechas para ver precios y disponibilidad
From
210 US$
/ noche
Precios medios mensuales
En Sandos Playacar Beach Resort & Spa, los precios por noche son de 162 US$ de media en el mes más barato (septiembre) y de 364 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| febrero | 364 US$ |
| marzo | 347 US$ |
| abril | 296 US$ |
| mayo | 270 US$ |
| junio | 234 US$ |
| julio | 200 US$ |
| agosto | 179 US$ |
| septiembre | 162 US$ |
| octubre | 165 US$ |
F
M
A
M
J
J
A
S
O
Más caro: febrero (aprox. 364 US$)
Más barato: septiembre (aprox. 162 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 8 piscinas al aire libre, una discoteca y un parque acuático de acceso gratuito.
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 8 piscinas al aire libre, una discoteca y un parque acuático de acceso gratuito.
Servicios empresariales
Tendrás un servicio de recepción las 24 horas, atención multilingüe y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
En Sandos Playacar All Inclusive tienes un bar-cafetería a tu disposición. Apaga tu sed en uno de los 6 bares con salón o los 3 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 819 habitaciones con artículos del minibar gratis y televisión de pantalla plana. Las habitaciones disponen de balcón o patio. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Sandos Playacar All Inclusive, te encontrarás en una fantástica zona de Playa del Carmen (Playacar), estarás a 5 min en coche de Club de golf Playacar y a otros 6 min de Aviario Xaman Ha.
Qué hay cerca
Playa Playacar(0.2 millas)
Pista Ciclable sobre Paseo Xaman-Ha(0.5 millas)
Campo de golf de Mahi(1 millas)
Ruinas mayas de Playacar(1.2 millas)
Aviario Xaman Ha(1.7 millas)
Centro comercial Centro Maya(1.8 millas)
Club de golf Playacar(1.9 millas)
Plaza Paraíso(1.9 millas)
Paseo del Carmen(1.9 millas)
Terminal marítima de Playa del Carmen(2 millas)
Quinta Avenida(2.1 millas)
Escultura Portal Maya(2.1 millas)
Parque Los Fundadores(2.1 millas)
Playa principal de Playa del Carmen(2.2 millas)
Chabad de Playa del Carmen(2.3 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(20.3 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(38.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Mostrador turístico
Servicio de tintorería
Ubicación
Paseo Xaman-Ha Manzana 1 Lote 1, Zona hotelera de Playacar, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Playacar (0.2 millas)
Pista Ciclable sobre Paseo Xaman-Ha (0.5 millas)
Campo de golf de Mahi (1 millas)
Ruinas mayas de Playacar (1.2 millas)
Aviario Xaman Ha (1.7 millas)
Centro comercial Centro Maya (1.8 millas)
Opciones de habitación
9
Platinum King Master Suite- 2 niños/adolecentes se hospedan gratis
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 4
538 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
5
Hacienda One Bedroom Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
786 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sala de estar independiente
8
Riviera Family King Junior Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 4
569 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
5
Junior Suite Hacienda
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 4
388 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
6
Select Ocean Front Adults Only
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 2
322 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
5
Platinum King Junior Suite Ocean Front- 2 niños/adolecentes se hospedan gratis
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
538 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
5
Platinum King Junior Suite - 2 niños/adolecentes se hospedan gratis
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
538 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Sofá cama
7
Riviera Family Queen Junior
Detalles de la oferta
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 4
560 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
7
Platinum King Master Suite Ocean Front - 2 niños/adolecentes se hospedan gratis
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 4
538 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
6
Select Superior Adults Only
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 2
334 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Sandos Playacar Beach Resort & Spa
7.8
Bueno
Basado en 1310 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
40%
Familia
49%
Grupo
9%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Sandos Playacar All Inclusive, los huéspedes elogian la preciosa playa, el animado ambiente de entretenimiento y las instalaciones para niños, pero muchos señalan un servicio inconsistente, problemas de mantenimiento como ascensores averiados y aire acondicionado débil, largas distancias a pie con traslados poco frecuentes y dificultades para reservar los restaurantes a la carta.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Sandos Playacar All Inclusive, los huéspedes elogian la preciosa playa, el animado ambiente de entretenimiento y las instalaciones para niños, pero muchos señalan un servicio inconsistente, problemas de mantenimiento como ascensores averiados y aire acondicionado débil, largas distancias a pie con traslados poco frecuentes y dificultades para reservar los restaurantes a la carta.
Muchos valoran las amplias habitaciones, los terrenos llenos de vida silvestre y las piscinas y toboganes para familias. Las frustraciones comunes incluyen el cierre de restaurantes, las insistentes propuestas de multipropiedad, las restricciones de acceso por niveles y el servicio limitado en la piscina o en la playa. La limpieza y el mantenimiento son irregulares, con informes recurrentes de plagas, olores a humedad, fugas en las habitaciones después de las tormentas y problemas de temperatura o presión del agua. Espere una animada estancia en la playa con un gran paisaje y actividades, pero con un servicio y una fiabilidad variables.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Gran complejo con múltiples piscinas, áreas de juegos acuáticos para niños, espectáculos nocturnos y una playa amplia y atractiva. Las quejas comunes son los traslados poco frecuentes, los ascensores averiados, los bares con horario limitado o que cierran temprano, la escasez de servicio en la piscina/playa y el cierre ocasional de restaurantes o atracciones acuáticas.
Reseñas de huéspedes relacionadas
4
Melissa J
30 oct 2025
·
Se alojó 3 noches
3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us.
3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us.
8
Colin Paul
8 nov 2025
·
Se alojó 2 noches
Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.
Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.
8
Mark
26 ene 2025
·
Se alojó 6 noches
Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.
Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.
10
Amanda Margarita
9 jun 2025
·
Se alojó 6 noches
Property is very well cared for and the staff is very attentive. The property is large and the walk from room to buffet can be 15 minutes. However they will offer to upgrade you for $1000 to an ocean Front room. You can’t get a reservation at any of the restaurants because the hotel prioritizes the club level guests first. Ocean front swimming is great, pools are large and bartenders are quick. Rooms are large but outdated. Mini bar was only restocked one time for a 6 day stay . Room service items are few, but service is quick. $10 cab ride to shopping downtown.
Property is very well cared for and the staff is very attentive. The property is large and the walk from room to buffet can be 15 minutes. However they will offer to upgrade you for $1000 to an ocean Front room. You can’t get a reservation at any of the restaurants because the hotel prioritizes the club level guests first. Ocean front swimming is great, pools are large and bartenders are quick. Rooms are large but outdated. Mini bar was only restocked one time for a 6 day stay . Room service items are few, but service is quick. $10 cab ride to shopping downtown.
8
Jennifer
29 jul 2025
·
Se alojó 7 noches
Pros: Nice rooms even at the basic level, beautiful grounds and walkways, a trolley btw buildings, bars everywhere, very clean adult pools, best buffet food I’ve had at an all inclusive, good beds, 24/7 room service, kind helpful staff, help with taxis and luggage service. Cons: So many areas exclude children and non Royal Elite members, only one trolley for a huge resort and thousands of people, 20-25 min wait per trolley, 10 min walk from family area to the buffet or any food area you could really get into, almost non existent ability to get speciality dining reservations, understaffed in restaurants and family pool area, no service to chairs on the beach, ocean was having a sargassum bloom so very dirty, 15 min walk from the low level family area to the family pool. If you wanted closer it was much more $$. The family pool area was not very clean and very crowded bc it was only pool kids were really allowed in. Go to guest services to make speciality reservations, not the app. Buffet was really the only place you could eat. Room service menu was hard for gluten free or kids options. Elevators still broke after weeks of complaints. Overall- I loved the resort but I wouldn’t go back with kids. It was just too big and poorly set up to get around with your kids. Frustrating when they were tired. It’s also frustrating that it’s advertised with so much, then you get there and only the elite members can use it. I would go back without kids but pay more to be closer
Pros: Nice rooms even at the basic level, beautiful grounds and walkways, a trolley btw buildings, bars everywhere, very clean adult pools, best buffet food I’ve had at an all inclusive, good beds, 24/7 room service, kind helpful staff, help with taxis and luggage service. Cons: So many areas exclude children and non Royal Elite members, only one trolley for a huge resort and thousands of people, 20-25 min wait per trolley, 10 min walk from family area to the buffet or any food area you could really get into, almost non existent ability to get speciality dining reservations, understaffed in restaurants and family pool area, no service to chairs on the beach, ocean was having a sargassum bloom so very dirty, 15 min walk from the low level family area to the family pool. If you wanted closer it was much more $$. The family pool area was not very clean and very crowded bc it was only pool kids were really allowed in. Go to guest services to make speciality reservations, not the app. Buffet was really the only place you could eat. Room service menu was hard for gluten free or kids options. Elevators still broke after weeks of complaints. Overall- I loved the resort but I wouldn’t go back with kids. It was just too big and poorly set up to get around with your kids. Frustrating when they were tired. It’s also frustrating that it’s advertised with so much, then you get there and only the elite members can use it. I would go back without kids but pay more to be closer
10
Constance
29 nov 2025
·
Se alojó 3 noches
The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.
The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.
4
Nayeli
31 oct 2025
·
Se alojó 3 noches
All the restaurants were close except for one buffet the food was mid, everything was far from the rooms the cars that passed by to pick you up were said to pass every 15 minutes well it took about 25-30 minutes we would end walking, there’s no pool service so if your in the pool and get hungry you’ll have to get out get ready and go find something to eat which is the whole point of a all inclusive resort, we were at the pool by the beach and theirs a little “snack bar” my husband took our 6 year old to get something to eat because he was hungry and we were told we couldn’t get something to go or go in because we were wet and my son and husband didn’t have a shirt on which is ridiculous considering we were told by the staff that helped us know where everything was that we could go be in the pool get something to eat while being in the pool at the “snack bar” the list goes on. overall the stay wasn’t good I do not recommend staying here at
All the restaurants were close except for one buffet the food was mid, everything was far from the rooms the cars that passed by to pick you up were said to pass every 15 minutes well it took about 25-30 minutes we would end walking, there’s no pool service so if your in the pool and get hungry you’ll have to get out get ready and go find something to eat which is the whole point of a all inclusive resort, we were at the pool by the beach and theirs a little “snack bar” my husband took our 6 year old to get something to eat because he was hungry and we were told we couldn’t get something to go or go in because we were wet and my son and husband didn’t have a shirt on which is ridiculous considering we were told by the staff that helped us know where everything was that we could go be in the pool get something to eat while being in the pool at the “snack bar” the list goes on. overall the stay wasn’t good I do not recommend staying here at
10
Stephanie
22 sept 2025
·
Se alojó 3 noches
This is my new favorite resort in Cancun. We chose this one for our 15 year anniversary because it was close to the Ferry terminal and because it had a kid-free zone, but I was so pleasantly surprised by everything else it had. For starters, there's a family of spider monkeys that just hangs out on the resort. They are just amazing, and they spent the better part of a day about 10 feet from our room's front door. Then there are coati's, and they were so polite. Yes, you aren't supposed to feed them. Yes, I gave them snacks, I couldn't help it. There were so many types of birds. The food was excellent, in all of the different restaurant options. In the middle of the resort, there was an adorable donkey and a cow that I fed apples. There is an actual Cat Village with like cat condos and so forth, and little walking paths in the jungle-like grounds. And there was a cat in a little shirt and tie that hung out at the front and greeted people who checked in. They had great entertainment and the pool was really nice. The beach was easy to access and beautiful. You could see all the lights of Cozumel at night from my window. The grounds were amazing, there was kind of a mini-golf course that ran through the resort (which, btw, is big enough they have a tram system to get you places fast). Also, the service was exceptional, it was extremely clean, and they had a whole cafe with nothing but cupcakes. I'll be coming back. For sure!!!!
This is my new favorite resort in Cancun. We chose this one for our 15 year anniversary because it was close to the Ferry terminal and because it had a kid-free zone, but I was so pleasantly surprised by everything else it had. For starters, there's a family of spider monkeys that just hangs out on the resort. They are just amazing, and they spent the better part of a day about 10 feet from our room's front door. Then there are coati's, and they were so polite. Yes, you aren't supposed to feed them. Yes, I gave them snacks, I couldn't help it. There were so many types of birds. The food was excellent, in all of the different restaurant options. In the middle of the resort, there was an adorable donkey and a cow that I fed apples. There is an actual Cat Village with like cat condos and so forth, and little walking paths in the jungle-like grounds. And there was a cat in a little shirt and tie that hung out at the front and greeted people who checked in. They had great entertainment and the pool was really nice. The beach was easy to access and beautiful. You could see all the lights of Cozumel at night from my window. The grounds were amazing, there was kind of a mini-golf course that ran through the resort (which, btw, is big enough they have a tram system to get you places fast). Also, the service was exceptional, it was extremely clean, and they had a whole cafe with nothing but cupcakes. I'll be coming back. For sure!!!!
10
Barry
1 jul 2025
·
Se alojó 7 noches
Spent a week here towards the end of June. Resort was around 60% full. Absolutely loved our time here. Stared with a really welcoming reception and just got better from there. Our room was a king and bunkbed which was perfect for our family of 4, our children being 12 & 15. Very spacious with enough room for us all. Air con and ceiling fan much appreciated ! Fridge regularly stocked and maid service was excellent. Resort is fantastic, lots of different pools to visit and although we came at seaweed season so didn’t really go in the sea, the beach was nice and clean. Loved every single restaurant and it was pretty easy to book a meal somewhere each night. Main breakfast and lunch buffet was good, with plenty of options for all. A few nice snack bars dotted around the resort too. Staff all over the resort were super friendly and lots of animals around to bump into, though not too keen on the raccoon we seemed to keep bumping into every night after dark. Very few complaints and will be back. My only thing to note was the towel booths were very hit and miss if anyone was there. This occurred at multiple pool areas. Supposed to be staffed from 8am - 6pm but more often than not nobody was there to collect or hand back in towels. You can go to the reception area but I found this pretty poor considering you’d generally want to get your towels from the pool area and hand them back there.
Spent a week here towards the end of June. Resort was around 60% full. Absolutely loved our time here. Stared with a really welcoming reception and just got better from there. Our room was a king and bunkbed which was perfect for our family of 4, our children being 12 & 15. Very spacious with enough room for us all. Air con and ceiling fan much appreciated ! Fridge regularly stocked and maid service was excellent. Resort is fantastic, lots of different pools to visit and although we came at seaweed season so didn’t really go in the sea, the beach was nice and clean. Loved every single restaurant and it was pretty easy to book a meal somewhere each night. Main breakfast and lunch buffet was good, with plenty of options for all. A few nice snack bars dotted around the resort too. Staff all over the resort were super friendly and lots of animals around to bump into, though not too keen on the raccoon we seemed to keep bumping into every night after dark. Very few complaints and will be back. My only thing to note was the towel booths were very hit and miss if anyone was there. This occurred at multiple pool areas. Supposed to be staffed from 8am - 6pm but more often than not nobody was there to collect or hand back in towels. You can go to the reception area but I found this pretty poor considering you’d generally want to get your towels from the pool area and hand them back there.
6
Julie
30 mar 2025
·
Se alojó 8 noches
The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.
The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza y el mantenimiento de las zonas comunes reciben elogios, pero muchos informan de cucarachas, olores a moho, piscinas sucias o aceitosas, olores a alcantarillado y fugas relacionadas con tormentas. La higiene de las áreas públicas y de las toallas/platos también se describe como inconsistente.
Reseñas de huéspedes relacionadas
6
Michael
10 ago 2025
·
Se alojó 6 noches
Pools were extremely dirty. No hot water for showers for the 6 days we were there.
Pools were extremely dirty. No hot water for showers for the 6 days we were there.
10
Andrew
5 feb 2026
·
Se alojó 3 noches
The room was clean, the staff were amazing. The Expedia guest service team was great and made sure we got everything we needed.
The room was clean, the staff were amazing. The Expedia guest service team was great and made sure we got everything we needed.
4
WENDY
29 nov 2025
·
Se alojó 6 noches
The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.
The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.
6
Gareth
3 mar 2025
·
Se alojó 4 noches
Mediocre food bordering on terrible (breakfast and lunch), dinners were ok to good. The service was mediocre to bad, which surprised me. The shows were actually hit or miss. Nice beach! Overall not impressed and would not go back…
Mediocre food bordering on terrible (breakfast and lunch), dinners were ok to good. The service was mediocre to bad, which surprised me. The shows were actually hit or miss. Nice beach! Overall not impressed and would not go back…
2
Kathy
30 nov 2025
·
Se alojó 6 noches
The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!
The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!
6
Yuli Stefanny Barbosa
30 nov 2025
·
Se alojó 5 noches
Cucarachas en la pieza
Cucarachas en la pieza
4
Bonnie
7 mar 2025
·
Se alojó 5 noches
We had NO water for two days! Then we had NO hot water for an additional day!
We had NO water for two days! Then we had NO hot water for an additional day!
6
Kimberly
17 abr 2025
·
Se alojó 7 noches
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
6
Natasha
15 nov 2024
·
Se alojó 9 noches
The smell around the property was terrible. Smells like fecies.
The smell around the property was terrible. Smells like fecies.
4
Charles Edward
1 may 2025
·
Se alojó 7 noches
I have stayed on this resort 3 times in the past, and they have all been great times! This time around, the resort had a major foodborne illness outbreak (incuding myself) I was on my death bed for 2 days, the water was completely off for 2 straight days (couldn't shower or wash hands), the air conditioner was not working properly, the staff lied about the foodborne outbreak and water being off and did nothing to compensate by time and money lost. I will never go back to this resort in which at one point was my favorite in the Playacar strip!
I have stayed on this resort 3 times in the past, and they have all been great times! This time around, the resort had a major foodborne illness outbreak (incuding myself) I was on my death bed for 2 days, the water was completely off for 2 straight days (couldn't shower or wash hands), the air conditioner was not working properly, the staff lied about the foodborne outbreak and water being off and did nothing to compensate by time and money lost. I will never go back to this resort in which at one point was my favorite in the Playacar strip!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente amplias y con algunas vistas agradables, pero a muchos les parecen anticuadas e informan de problemas frecuentes con el aire acondicionado o la temperatura del agua, además del ruido ocasional o puertas/instalaciones atascadas.
Reseñas de huéspedes relacionadas
2
Ninfa
23 ene 2025
·
Se alojó 7 noches
We went down for a friends wedding & I will never return to a Sandos again. The place looks exactly like the pictures, except everything's literally falling apart. It was raining a couple days & my mom who stayed in a separate room was literally leaking water and drywall chunks were coming off the ceiling. There were literal puddles in her room. Our shower head just started spraying water after being there for 2days & we had to call them 3 times to get it fixed & even then it wasn't fixed properly. Out of all the staff the maids were the nicest. We had like 2 nice waiters who actually paid you attention. Most of the staff was kind of rude. Then again it might just not be the brightest place to work either. 2 days into our vacation BOTH elevators just didn't work & we were on the 3rd floor & had to take the stairs with a newborn & 2 toddlers. Not to mention the poor workers had to take the stairs for room service, stocking up everyone's fridges, THE BELL BOYS TAKING UP LUGGAGE. The resort is beautiful on the outside but I would not stay here again. It's HUGE & they have a trolly that's supposed to pass by every 5min but totally doesn't. Then you waste so much time just waiting. The food is not good, they have so many options but it's not to die for. Breakfast for instance ends at 10:30am & I was getting food & staff would just rudely take the tings from under my arms without even stay excuse me. For the same amount of money I could've stayed at the Riu & that place is NICE.
We went down for a friends wedding & I will never return to a Sandos again. The place looks exactly like the pictures, except everything's literally falling apart. It was raining a couple days & my mom who stayed in a separate room was literally leaking water and drywall chunks were coming off the ceiling. There were literal puddles in her room. Our shower head just started spraying water after being there for 2days & we had to call them 3 times to get it fixed & even then it wasn't fixed properly. Out of all the staff the maids were the nicest. We had like 2 nice waiters who actually paid you attention. Most of the staff was kind of rude. Then again it might just not be the brightest place to work either. 2 days into our vacation BOTH elevators just didn't work & we were on the 3rd floor & had to take the stairs with a newborn & 2 toddlers. Not to mention the poor workers had to take the stairs for room service, stocking up everyone's fridges, THE BELL BOYS TAKING UP LUGGAGE. The resort is beautiful on the outside but I would not stay here again. It's HUGE & they have a trolly that's supposed to pass by every 5min but totally doesn't. Then you waste so much time just waiting. The food is not good, they have so many options but it's not to die for. Breakfast for instance ends at 10:30am & I was getting food & staff would just rudely take the tings from under my arms without even stay excuse me. For the same amount of money I could've stayed at the Riu & that place is NICE.
8
Cristina
1 dic 2025
·
Se alojó 4 noches
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
6
Jon
30 nov 2024
·
Se alojó 7 noches
The outside areas of the property were beautiful and well taken care of. We enjoyed our daily walks to the beach and restaurants. Our first room was old and dirty. The air conditioning didn’t work, so after two days (at 11:00 pm) we finally got a new room. This new one was more updated and cleaner. We asked for a later check out in return for the inconvenience of the first room, but they said no and told us we would have to be charged. That seemed like a small ask, and one that would have left us feeling better about our stay, but they wouldn’t budge. Overall, the food was good. Breakfast and lunch at the buffets always filled us up. We especially liked the Asian and Italian restaurants. It can be difficult to get reservations, so that is important to do right away. We couldn’t get any the first two nights we were there. That was disappointing. The entertainment team was fantastic all week! They always had things to do for kids on the beach. We enjoyed the nightly shows. All the servers and people we encountered on the grounds were very nice and helpful!
The outside areas of the property were beautiful and well taken care of. We enjoyed our daily walks to the beach and restaurants. Our first room was old and dirty. The air conditioning didn’t work, so after two days (at 11:00 pm) we finally got a new room. This new one was more updated and cleaner. We asked for a later check out in return for the inconvenience of the first room, but they said no and told us we would have to be charged. That seemed like a small ask, and one that would have left us feeling better about our stay, but they wouldn’t budge. Overall, the food was good. Breakfast and lunch at the buffets always filled us up. We especially liked the Asian and Italian restaurants. It can be difficult to get reservations, so that is important to do right away. We couldn’t get any the first two nights we were there. That was disappointing. The entertainment team was fantastic all week! They always had things to do for kids on the beach. We enjoyed the nightly shows. All the servers and people we encountered on the grounds were very nice and helpful!
10
SARA
30 sept 2025
·
Se alojó 4 noches
The room was super nice and quiet and the ocean view was beautiful
The room was super nice and quiet and the ocean view was beautiful
8
Belinda
9 nov 2024
·
Se alojó 7 noches
Property, beach restaurants and staff is all great t this resort but our room was stuffy and warm. In one whole week we had probably 2 cool nights. We were in unit 6606 which was a 1 bedroom suite and was not worth what we paid for it at all without cold AC! We called maintenance many times they came to check it out 3 or 4 times. On all occasions saying it would cool in 45 minutes to an hour and nothing would change! Very disappointing to ay the least.
Property, beach restaurants and staff is all great t this resort but our room was stuffy and warm. In one whole week we had probably 2 cool nights. We were in unit 6606 which was a 1 bedroom suite and was not worth what we paid for it at all without cold AC! We called maintenance many times they came to check it out 3 or 4 times. On all occasions saying it would cool in 45 minutes to an hour and nothing would change! Very disappointing to ay the least.
8
Kelley
27 mar 2025
·
Se alojó 8 noches
The rooms need a drastic remodel. There aren’t enough electrical outlets, the shower is outdated and the rooms are not very quiet. The overall resort is beautiful, clean and well maintained. The staff is friendly and helpful. Rueben at check in was amazing and welcoming. So friendly and fun.
The rooms need a drastic remodel. There aren’t enough electrical outlets, the shower is outdated and the rooms are not very quiet. The overall resort is beautiful, clean and well maintained. The staff is friendly and helpful. Rueben at check in was amazing and welcoming. So friendly and fun.
6
Julie
30 mar 2025
·
Se alojó 8 noches
The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.
The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.
8
ramdai
29 jul 2025
·
Se alojó 3 noches
While property is on older side, its kept clean. The down side is the patio door was bolted shut. Still like it overall.
While property is on older side, its kept clean. The down side is the patio door was bolted shut. Still like it overall.
6
Crispin Gregory
25 mar 2025
·
Se alojó 5 noches
Air conditioner inadequate
Air conditioner inadequate
10
Larissa
12 oct 2025
·
Se alojó 3 noches
We enjoyed our stay, food was amazing, had a room close to the elevator which made it a bit noisy from time to time.
We enjoyed our stay, food was amazing, had a room close to the elevator which made it a bit noisy from time to time.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es variado: numerosos huéspedes destacan al personal amable y a los conserjes excepcionales, mientras que otros citan un registro lento o desagradable, una mala capacidad de respuesta, agresivas ofertas de multipropiedad y un sistema jerárquico que limita el acceso o las reservas.
Reseñas de huéspedes relacionadas
8
Jose
10 ago 2025
·
Se alojó 3 noches
It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that
It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that
2
Timothy
23 jun 2025
·
Se alojó 3 noches
Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
2
Jazmine
9 sept 2025
·
Se alojó 3 noches
They did not inform us that there was only 3 restaurants open. And everything was closed. We tried to get a reservation for a reservation and they told us no that they were fully book. Which we knew was a lie because the resort was a dead zone because there was literally no one there. We went by the restaurant around dinner time and it was empty and they still wouldn’t seat us. Only wanted to seat us if we bought a bottle of alcohol with USD!! The staff is rude sooooo rude!! There was no music playing around the resort. There was no entertainment. There was no one to get us drinks around the pool area or on the beach we had to walk all the way to the bar by the pool if we wanted a drink. The room was very smelly. They tried to steal our pajamas and then say that it was folded on the top shelf of the closet…… we are 5’1 we would NEVER put it up there especially when we left it on the bed! I was supposed to have a plunge tub I didn’t get what I paid for!! The rooms were smelly I complained about it 3 times!! No change!! I woke up day 2 and had no water and they never fixed it I had to shower and brush my teeth in my friends room - and they never even offered to change my room. I need a partial refund. This was supposed to be a all inclusive “high end” vacation and I had to do everything myself.
They did not inform us that there was only 3 restaurants open. And everything was closed. We tried to get a reservation for a reservation and they told us no that they were fully book. Which we knew was a lie because the resort was a dead zone because there was literally no one there. We went by the restaurant around dinner time and it was empty and they still wouldn’t seat us. Only wanted to seat us if we bought a bottle of alcohol with USD!! The staff is rude sooooo rude!! There was no music playing around the resort. There was no entertainment. There was no one to get us drinks around the pool area or on the beach we had to walk all the way to the bar by the pool if we wanted a drink. The room was very smelly. They tried to steal our pajamas and then say that it was folded on the top shelf of the closet…… we are 5’1 we would NEVER put it up there especially when we left it on the bed! I was supposed to have a plunge tub I didn’t get what I paid for!! The rooms were smelly I complained about it 3 times!! No change!! I woke up day 2 and had no water and they never fixed it I had to shower and brush my teeth in my friends room - and they never even offered to change my room. I need a partial refund. This was supposed to be a all inclusive “high end” vacation and I had to do everything myself.
10
Marcie
19 abr 2025
·
Se alojó 7 noches
The staff was excellent and did everything possible to make our stay enjoyable.
The staff was excellent and did everything possible to make our stay enjoyable.
8
Mariela
12 ago 2025
·
Se alojó 4 noches
It was clean but the workers were not very helpful. We were lied to on more than one occasion. We asked Raul from transportation if he could take me to the Loby instead of leaving me at the shuttle station where the excursion picks up and he said NO that he had something else to take care of. I walked to the Loby and Raul was there hanging out with the luggage guys and 10 minutes later he had his backpack on ready to go home.. On the first day we arrived nothing was explained to us. It was terrible service from the Loby check in man.
It was clean but the workers were not very helpful. We were lied to on more than one occasion. We asked Raul from transportation if he could take me to the Loby instead of leaving me at the shuttle station where the excursion picks up and he said NO that he had something else to take care of. I walked to the Loby and Raul was there hanging out with the luggage guys and 10 minutes later he had his backpack on ready to go home.. On the first day we arrived nothing was explained to us. It was terrible service from the Loby check in man.
2
Timothy
23 jun 2025
·
Se alojó 3 noches
DO NOT STAY HERE! I’ve traveled to over a dozen all inclusive resorts all along Riviera Maya. The service at this resort lands it at the bottom of the list. Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
DO NOT STAY HERE! I’ve traveled to over a dozen all inclusive resorts all along Riviera Maya. The service at this resort lands it at the bottom of the list. Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.
10
Kara
30 sept 2025
·
Se alojó 4 noches
I was very pleased that they upgraded me to an ocean front room! Zyanya and Samantha with Expedia at Sandos Playcar Resort were OUT OF THIS WORLD good! Their customer service was the best I ever received and I hope their manager sees this and knows how lucky the resort is to have them both working there. I love how friendly everyone is at this resort. I will be back soon
I was very pleased that they upgraded me to an ocean front room! Zyanya and Samantha with Expedia at Sandos Playcar Resort were OUT OF THIS WORLD good! Their customer service was the best I ever received and I hope their manager sees this and knows how lucky the resort is to have them both working there. I love how friendly everyone is at this resort. I will be back soon
10
Johana
26 oct 2025
·
Se alojó 7 noches
The concierge’s were excellent they went on and on for my daughter’s birthday
The concierge’s were excellent they went on and on for my daughter’s birthday
8
Andres
22 sept 2025
·
Se alojó 4 noches
It was as an ok experience. Except, don’t take the royal elite talk. They say no pressure but they’re very persistent after you say you’re not interested. Never again.
It was as an ok experience. Except, don’t take the royal elite talk. They say no pressure but they’re very persistent after you say you’re not interested. Never again.
10
salome
19 sept 2025
·
Se alojó 4 noches
I want to give my highest praise to Samantha and Zyanya for their exceptional service in planning our stay. They meticulously handled all our reservations and created a perfect itinerary that made our time at the resort absolutely unforgettable. Their thoughtful recommendations and incredible attention to detail allowed us to relax and enjoy every moment. We are so grateful for their hard work and dedication!
I want to give my highest praise to Samantha and Zyanya for their exceptional service in planning our stay. They meticulously handled all our reservations and created a perfect itinerary that made our time at the resort absolutely unforgettable. Their thoughtful recommendations and incredible attention to detail allowed us to relax and enjoy every moment. We are so grateful for their hard work and dedication!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicado en la zona cerrada de Playacar, con una playa amplia y hermosa; la Quinta Avenida está a un corto trayecto en taxi. Dentro de los terrenos, las distancias son largas desde las habitaciones familiares hasta la playa y el restaurante, y los traslados pueden ser lentos o abarrotados.
Reseñas de huéspedes relacionadas
8
Hector
2 ago 2025
·
Se alojó 7 noches
This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.
This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.
8
Bree
31 jul 2024
·
Se alojó 4 noches
The beach was amazing! We were able to swim for hours…warm clear water, soft sand, rolling waves…my favorite! This property is HUGE! Our room was as far as you could get from the beach, so we got plenty of steps in during our stay.
The beach was amazing! We were able to swim for hours…warm clear water, soft sand, rolling waves…my favorite! This property is HUGE! Our room was as far as you could get from the beach, so we got plenty of steps in during our stay.
10
Hossein
17 oct 2024
·
Se alojó 8 noches
Great hotel for adults and family, lots of activities and restaurant options, walkable to the core of play del Carmen, bikes are available to Use in gated community, kayaks snorkels, water boards and paddle boards are available for free as well! Free nightly shows! There is a little water park for kids! Great resort overall
Great hotel for adults and family, lots of activities and restaurant options, walkable to the core of play del Carmen, bikes are available to Use in gated community, kayaks snorkels, water boards and paddle boards are available for free as well! Free nightly shows! There is a little water park for kids! Great resort overall
6
Jeffrey
10 nov 2024
·
Se alojó 7 noches
It was way too far to walk from the family areas to all the dining and shows and to the beach. 15-20 min walk each way. The trolly that would bus from each end was very limited on seating and only came every 20 min or so. If you missed it you would be waiting about as long as it takes to walk. It took me 40 minutes to go back to my room and grab kids goggles and come back. With 3 young kids a double stroller and a pregnant wife, it was not very easy to get around. The shows were great but short only 30 min. Buffet was also really good.
It was way too far to walk from the family areas to all the dining and shows and to the beach. 15-20 min walk each way. The trolly that would bus from each end was very limited on seating and only came every 20 min or so. If you missed it you would be waiting about as long as it takes to walk. It took me 40 minutes to go back to my room and grab kids goggles and come back. With 3 young kids a double stroller and a pregnant wife, it was not very easy to get around. The shows were great but short only 30 min. Buffet was also really good.
8
Mark
26 ene 2025
·
Se alojó 6 noches
Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.
Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.
8
Noah
24 nov 2025
·
Se alojó 5 noches
I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.
I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.
10
ryon
12 jun 2025
·
Se alojó 3 noches
Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again
Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again
4
Alberto
24 oct 2024
·
Se alojó 4 noches
One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach
One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach
10
Jonathon
30 jul 2024
·
Se alojó 6 noches
Great location close to town. Very clean and safe.
Great location close to town. Very clean and safe.
8
Daniel Allen
27 dic 2024
·
Se alojó 4 noches
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
Sandos has the best beachfront in playa del carmen! We really enjoyed staying here and bikes rentals were an added bonus.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los buffets ofrecen variedad, pero pueden resultar repetitivos; la calidad de los restaurantes a la carta varía de buena a mala, y conseguir reserva suele ser difícil con cierres ocasionales. Las bebidas a menudo se describen como aguadas, y muchos huéspedes informaron de enfermedades durante las últimas estancias.
Reseñas de huéspedes relacionadas
6
Rita
1 dic 2025
·
Se alojó 5 noches
The restaurants could be much better. If you don’t make a reservation week before will be buffet every day. Don’t like
The restaurants could be much better. If you don’t make a reservation week before will be buffet every day. Don’t like
8
Cristina
1 dic 2025
·
Se alojó 4 noches
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
2
Jazmine
9 sept 2025
·
Se alojó 3 noches
They did not inform us that there was only 3 restaurants open. And everything was closed. We tried to get a reservation for a reservation and they told us no that they were fully book. Which we knew was a lie because the resort was a dead zone because there was literally no one there. We went by the restaurant around dinner time and it was empty and they still wouldn’t seat us. Only wanted to seat us if we bought a bottle of alcohol with USD!! The staff is rude sooooo rude!! There was no music playing around the resort. There was no entertainment. There was no one to get us drinks around the pool area or on the beach we had to walk all the way to the bar by the pool if we wanted a drink. The room was very smelly. They tried to steal our pajamas and then say that it was folded on the top shelf of the closet…… we are 5’1 we would NEVER put it up there especially when we left it on the bed! I was supposed to have a plunge tub I didn’t get what I paid for!! The rooms were smelly I complained about it 3 times!! No change!! I woke up day 2 and had no water and they never fixed it I had to shower and brush my teeth in my friends room - and they never even offered to change my room. I need a partial refund. This was supposed to be a all inclusive “high end” vacation and I had to do everything myself.
They did not inform us that there was only 3 restaurants open. And everything was closed. We tried to get a reservation for a reservation and they told us no that they were fully book. Which we knew was a lie because the resort was a dead zone because there was literally no one there. We went by the restaurant around dinner time and it was empty and they still wouldn’t seat us. Only wanted to seat us if we bought a bottle of alcohol with USD!! The staff is rude sooooo rude!! There was no music playing around the resort. There was no entertainment. There was no one to get us drinks around the pool area or on the beach we had to walk all the way to the bar by the pool if we wanted a drink. The room was very smelly. They tried to steal our pajamas and then say that it was folded on the top shelf of the closet…… we are 5’1 we would NEVER put it up there especially when we left it on the bed! I was supposed to have a plunge tub I didn’t get what I paid for!! The rooms were smelly I complained about it 3 times!! No change!! I woke up day 2 and had no water and they never fixed it I had to shower and brush my teeth in my friends room - and they never even offered to change my room. I need a partial refund. This was supposed to be a all inclusive “high end” vacation and I had to do everything myself.
2
Cherida St
22 feb 2025
·
Se alojó 5 noches
My family of 5 arrived at this resort on 2/16/25 and left on 2/21/25. Everyone in my family become violently ill around 24 hours after arrival. We spent 4 of the 5 days in our hotel room, that also had mold , puking and diarrhea. Every single person I spoke with at this resort was sick! The resort would not take accountability for any of it staying poor hygiene. I've read on the Facebook page that they closed down the main buffet and are sampling everything. Ive used Expedia slot over the years and trust their opinions on places And I am appalled that this resort is one of their VIP access resorts. We will never be back, actually my children never want to go to Mexico again. This was a $7000 Vacation, completely ruined. This hotel needs to shut down for a few days and figure out why their guests are getting sick. Today upon check out 2 ambulances came... Their sister resort issued a statement yesterday, that no guest from Playacar could visit in a day pAss and vice versa due to this illness. This is no joke! Do not go to this resort right now!
My family of 5 arrived at this resort on 2/16/25 and left on 2/21/25. Everyone in my family become violently ill around 24 hours after arrival. We spent 4 of the 5 days in our hotel room, that also had mold , puking and diarrhea. Every single person I spoke with at this resort was sick! The resort would not take accountability for any of it staying poor hygiene. I've read on the Facebook page that they closed down the main buffet and are sampling everything. Ive used Expedia slot over the years and trust their opinions on places And I am appalled that this resort is one of their VIP access resorts. We will never be back, actually my children never want to go to Mexico again. This was a $7000 Vacation, completely ruined. This hotel needs to shut down for a few days and figure out why their guests are getting sick. Today upon check out 2 ambulances came... Their sister resort issued a statement yesterday, that no guest from Playacar could visit in a day pAss and vice versa due to this illness. This is no joke! Do not go to this resort right now!
4
Kaitlen
18 feb 2025
·
Se alojó 6 noches
Pros: - Lots to see on the property as it is quite large - Clean grounds - Clean rooms - Friendly staff - Variety of pool options - Beautiful beach - Chayita Cons: - Entire group of 11 all got norovirus starting on day 2 of our trip. After looking on Facebook groups, it's clear that it has been rampant there for months and looks to be ramping up (or more people are speaking up) We missed out on so much. - Food was not great which can be expected at an all inclusive. Not just at the buffet but at the restaurants as well - VERY hard to get reservations for restaurants even though most of them are quite empty at opening. We were lucky and had help from Kena that works at the resorts and she was able to get our group reservations for all restaurants.
Pros: - Lots to see on the property as it is quite large - Clean grounds - Clean rooms - Friendly staff - Variety of pool options - Beautiful beach - Chayita Cons: - Entire group of 11 all got norovirus starting on day 2 of our trip. After looking on Facebook groups, it's clear that it has been rampant there for months and looks to be ramping up (or more people are speaking up) We missed out on so much. - Food was not great which can be expected at an all inclusive. Not just at the buffet but at the restaurants as well - VERY hard to get reservations for restaurants even though most of them are quite empty at opening. We were lucky and had help from Kena that works at the resorts and she was able to get our group reservations for all restaurants.
4
Roxana
6 ago 2025
·
Se alojó 5 noches
Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water
Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water
6
Kimberly
17 abr 2025
·
Se alojó 7 noches
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
The service and food quality have gone down hill. This was our 3rd time visiting since 2021 and we are done. Even with tipping the service was not great. Hard to even get a glass of water refilled. 2 of the 3 of us got diarrhea and felt sick. Rooms in the family section are super clean and spacious. Pools need cleaning to remove scum from tiles.
2
Aaron Stuart
21 oct 2025
·
Se alojó 4 noches
The food was terrible mostly all the restaurants was closed I have the worse experience there
The food was terrible mostly all the restaurants was closed I have the worse experience there
6
Marianne
14 jun 2025
·
Se alojó 5 noches
The hotel itself was very clean. Staff very friendly and helpful. The beach was very dirty. The food was mid. Drinks not very good very bitter. Tasted different in every bar area.
The hotel itself was very clean. Staff very friendly and helpful. The beach was very dirty. The food was mid. Drinks not very good very bitter. Tasted different in every bar area.
8
Ashley
8 feb 2025
·
Se alojó 8 noches
It was a large resort with several pools, water parks, and a big beach. The buffets were great and we really liked 3/5 restaurants we tried. Our experience the spa was phenomenal. The majority of the staff were very friendly and accommodating, although we did have a few off experiences. The resort is beautiful and there are quite a bit of night time activities, however all the day time activities were only in the adults only areas, not at the family pools, so we were not able to participate. Overall great stay and we would return.
It was a large resort with several pools, water parks, and a big beach. The buffets were great and we really liked 3/5 restaurants we tried. Our experience the spa was phenomenal. The majority of the staff were very friendly and accommodating, although we did have a few off experiences. The resort is beautiful and there are quite a bit of night time activities, however all the day time activities were only in the adults only areas, not at the family pools, so we were not able to participate. Overall great stay and we would return.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Leonardo
hace 3 semanas
·
Se alojó 8 noches
Las instalaciones 10 puntos, regresamos después de unos años y tanto el hotel como la atención de su gente realmente excelente, siempre un gusto el volver a elegirlos. Muy buena opción para vacacionar en familia.
Las instalaciones 10 puntos, regresamos después de unos años y tanto el hotel como la atención de su gente realmente excelente, siempre un gusto el volver a elegirlos. Muy buena opción para vacacionar en familia.
10
María del Consuelo
29 sept 2026
·
Se alojó 5 noches
Habitación impecable y muy limpia. El personal es muy cordial y atento en todo momentos. El desayuno es variado y muy rico. Lo mejor es la vista directa a la playa, hermosa. Fue una experiencia muy bonita en familia, ideal para descansar y disfrutar de la naturaleza. Lo recomiendo totalmente y sin duda regresaría.
Habitación impecable y muy limpia. El personal es muy cordial y atento en todo momentos. El desayuno es variado y muy rico. Lo mejor es la vista directa a la playa, hermosa. Fue una experiencia muy bonita en familia, ideal para descansar y disfrutar de la naturaleza. Lo recomiendo totalmente y sin duda regresaría.
8
Alfredo
16 sept 2026
·
Se alojó 5 noches
Lo único es que los carritos tardan y se juntan los huéspedes y hay que esperar hasta 2 o 3 turnos para alcanzar lugar en uno. Para el uso del velero el personal encargado es poco amable.
Lo único es que los carritos tardan y se juntan los huéspedes y hay que esperar hasta 2 o 3 turnos para alcanzar lugar en uno. Para el uso del velero el personal encargado es poco amable.
10
OLYMPIA
26 ago 2026
·
Se alojó 1 noche
Es un hotel muy agradable y al ser clientes de hoteles.com (Expedia) nos dieron trato aún más especial que agradecemos mucho. Fernanda de Expedia fue muy linda en hacernos la reserva para cenar muy rico en el restaurante de especialidad francés. Disfrutamos cada detalle y atención en el hotel
Es un hotel muy agradable y al ser clientes de hoteles.com (Expedia) nos dieron trato aún más especial que agradecemos mucho. Fernanda de Expedia fue muy linda en hacernos la reserva para cenar muy rico en el restaurante de especialidad francés. Disfrutamos cada detalle y atención en el hotel
10
Jose Angel
28 jul 2026
·
Se alojó 2 noches
Pasamos dos gra des noches. Gracias
Pasamos dos gra des noches. Gracias
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Playa del Carmen?
¿Cuándo está menos concurrido el Sandos Playacar All Inclusive en Playa del Carmen?
El Sandos Playacar All Inclusive en Playa del Carmen está más tranquilo en junio, cuando la demanda disminuye notablemente después de la primavera; noviembre es el mes más concurrido. Planifique una visita a principios de otoño si prefiere menos aglomeraciones y un acceso más fácil a las piscinas y las instalaciones de playa.
¿Cuál es el mes más barato para reservar el Sandos Playacar All Inclusive en Playa del Carmen?
Septiembre es el mes más barato para alojarse en el Sandos Playacar All Inclusive en Playa del Carmen, con un promedio de 199 US$ por noche durante los últimos 12 meses; febrero es el más caro, con 441 US$. Las tarifas más bajas de septiembre coinciden con una temporada de tormentas más activa, y tenga en cuenta que el mes más tranquilo para los visitantes es junio, lo que no coincide con el mes más barato.
¿Qué hay cerca y qué tipo de viajeros atrae el Sandos Playacar All Inclusive en Playa del Carmen?
El Sandos Playacar All Inclusive en Playa del Carmen está situado en Quintana Roo, a pocos pasos de la playa de Playacar y de las ruinas mayas de Playacar, y a un corto paseo de Quinta Avenida, con restaurantes y tiendas. El hotel se dirige especialmente a familias y parejas y se centra en actividades de playa, familiares y de ocio como el golf y la observación de aves.
¿Cómo se comparan los precios del Sandos Playacar All Inclusive con los de otros hoteles en Playa del Carmen?
El Sandos Playacar All Inclusive en Playa del Carmen es más económico que 11 de 18 hoteles comparables en las cercanías, con una mediana típica de 242 US$ por noche frente a aproximadamente 329 US$ para otros hoteles.
¿Cómo ha variado el precio por noche en Sandos Playacar Beach Resort & Spa en Playa del Carmen en comparación con el de las últimas semanas?
El precio actual en Sandos Playacar Beach Resort & Spa en Playa del Carmen es de 176 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 10 % de su media de 193 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 172 US$ y 249 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: 211.76332590167235USD
- 2026-11-03: 211.1889046953735USD
- 2026-11-04: 197.4691472967529USD
- 2026-11-05: 197.78688063775633USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 186.49322877301023USD
- 2026-11-09: 185.50638378686523USD
- 2026-11-10: 197.68574101226804USD
- 2026-11-11: 236.91390834130857USD
- 2026-11-12: 237.11025024584958USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: NO DATA
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 198.80387301226804USD
- 2026-11-30: 198.80387301226804USD
- 2026-12-01: 198.80387301226804USD
- 2026-12-02: 199.59507560882565USD
- 2026-12-03: 213.33958901226805USD
- 2026-12-04: 213.33958901226805USD
- 2026-12-05: 223.40277701226805USD
- 2026-12-06: 237.93849301226805USD
- 2026-12-07: 213.33958901226805USD
- 2026-12-08: 214.57559781262205USD
- 2026-12-09: 213.1093121018066USD
- 2026-12-10: 213.33958901226805USD
- 2026-12-11: 214.57559781262205USD
- 2026-12-12: 213.33958901226805USD
- 2026-12-13: 213.33958901226805USD
- 2026-12-14: 223.74315075189207USD
- 2026-12-15: 214.57559781262205USD
- 2026-12-16: 200.7818283196411USD
- 2026-12-17: 213.33958901226805USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Se cobrará un depósito por daños de MXN 5000 antes del check-in.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen detector de monóxido de carbono y detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- La cena de gala de Nochevieja tiene un coste adicional que se incluye en el precio total mostrado para estancias del día 31 de diciembre.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Mostrador turístico
Servicio de tintorería
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
General
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Actividades
Piscina
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Windsurf
Billares
Minigolf
Zona de juegos
Canoas
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito