Occidental Grand Xcaret
360 US$
/ noche
Promedio para noviembre
Precios para Occidental Grand Xcaret
Selecciona fechas para ver precios y disponibilidad
360 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Occidental Grand Xcaret, los precios por noche son de 178 US$ de media en el mes más barato (septiembre) y de 768 US$ en el mes más caro (agosto), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 530 US$ |
| febrero | 603 US$ |
| marzo | 506 US$ |
| abril | 361 US$ |
| mayo | 237 US$ |
| junio | 272 US$ |
| julio | 479 US$ |
| agosto | 768 US$ |
| septiembre | 178 US$ |
| octubre | 286 US$ |
| noviembre | 360 US$ |
| diciembre | 393 US$ |
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nov · 360 US$
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Más caro: agosto (aprox. 768 US$)
Más barato: septiembre (aprox. 178 US$)
Acerca de esta propiedad
Regálate momentos de relax solicitando los masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 7 piscinas al aire libre nada como la playa privada para descansar.
Servicios
Regálate momentos de relax solicitando los masajes, tratamientos corporales y tratamientos faciales. Tras un baño en una de las 7 piscinas al aire libre nada como la playa privada para descansar.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
El Pescador es un restaurante especializado en marisco donde podrás tomar una deliciosa cena. También tienes a tu disposición una cafetería y un servicio de habitaciones las 24 horas. Apaga tu sed en uno de los 11 bares con salón o los 2 bares junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 11:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 765 habitaciones con aire acondicionado, artículos del minibar gratis y televisión LED. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Las habitaciones disponen de balcón. Para los momentos de ocio, tienes una por cable. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Occidental at Xcaret Destination - All Inclusive de Playa del Carmen, estarás cerca del mar, a solo 5 minutos en coche de Parque temático Xplor y Parque temático ecológico Xcaret.
Qué hay cerca
Museo de Arte Popular Mexicano(0.6 millas)
Xenses Park(0.8 millas)
Cenote Santa Cruz(0.8 millas)
Parque temático ecológico Xcaret(0.8 millas)
Parque temático Xplor(1.1 millas)
Reserva natural Río Secreto(1.8 millas)
Terminal Punta Venado(2.7 millas)
Centro comercial Centro Maya(4 millas)
Playa Playacar(4.2 millas)
Pista Ciclable sobre Paseo Xaman-Ha(4.3 millas)
Campo de golf de Mahi(4.8 millas)
Aviario Xaman Ha(4.9 millas)
Paseo del Carmen(5 millas)
Parque Los Fundadores(5.1 millas)
Quinta Avenida(5.1 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(17.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(39.4 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
Ubicación
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Museo de Arte Popular Mexicano (0.6 millas)
Xenses Park (0.8 millas)
Cenote Santa Cruz (0.8 millas)
Parque temático ecológico Xcaret (0.8 millas)
Parque temático Xplor (1.1 millas)
Reserva natural Río Secreto (1.8 millas)
Opciones de habitación
10
Luxury Room (Level Unlimited Xcaret Xperience Basic Entrance)
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 3
431 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)Piscina privada
5
Deluxe Room (Unlimited Xcaret Xperience Basic Entrance)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
9
Habitación Deluxe (Concierge)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
10
Habitación de lujo (Royal Level)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
431 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)Piscina privadaPiscina de inmersión
9
Suite Royal (Level)
Detalles de la oferta
2 Camas Dobles
y 1 Sofá Cama
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
969 ft²
BalcónAire acondicionadoSala de estar independienteBaño privadoPiscina privadaPiscina de inmersión
7
Junior Suite (Unlimited Xcaret Xperience Basic Entrance)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
506 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
7
Habitación Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
8
Suite estudio junior
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
506 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
9
Deluxe Room (Concierge, Unlimited Xcaret Xperience Basic Entrance)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
9
Royal Suite (Level Unlimited Xcaret Xperience Basic Entrance)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
969 ft²
BalcónAire acondicionadoSala de estar independienteBaño privadoPiscina privada
5
Deluxe Unlimited Xplor Xperience Basic Entrance
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
344 ft²
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
1
Habitación Royal, frente al mar (Level Luxury Swim-Up)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
1
Habitación Royal, frente al mar (Level Luxury)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoBaño privadoCuna(s) (gratis)
Reseñas de los huéspedes sobre Occidental Grand Xcaret
8.1
Muy bueno
Basado en 5883 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
45%
Familia
39%
Grupo
12%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Occidental at Xcaret Destination - Todo Incluido, los viajeros elogian la exuberante vegetación selvática con abundante fauna, las múltiples piscinas y la tranquila playa en forma de laguna, además del fácil acceso al parque Xcaret. Muchos destacan la amabilidad del personal y el ambiente relajado.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Occidental at Xcaret Destination - Todo Incluido, los viajeros elogian la exuberante vegetación selvática con abundante fauna, las múltiples piscinas y la tranquila playa en forma de laguna, además del fácil acceso al parque Xcaret. Muchos destacan la amabilidad del personal y el ambiente relajado.
Sin embargo, las opiniones sobre la comida son variadas: las opciones del buffet a menudo se describen como repetitivas o tibias, mientras que los restaurantes especializados son mejores, pero pueden ser difíciles de reservar. Varias reseñas mencionan ventas insistentes del club de vacaciones, un servicio lento o inconsistente en el check-in y en los restaurantes, y problemas de mantenimiento como duchas débiles, olores a humedad y habitaciones anticuadas. El entretenimiento nocturno puede parecer limitado para algunos, las piscinas pueden estar frías sin jacuzzis, y la playa es una pequeña cala artificial en lugar de océano abierto. Espere una naturaleza hermosa y un acceso conveniente al parque, pero modere sus expectativas en cuanto a la restauración, la logística y el ambiente nocturno.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Amplios terrenos con múltiples piscinas y una tranquila playa en forma de laguna; los traslados facilitan las largas distancias y a las familias les gustan las áreas para niños. Los inconvenientes incluyen un entretenimiento nocturno limitado, piscinas sin calefacción y sin jacuzzis, y ocasionales escasez de servicio junto a la piscina.
Reseñas de huéspedes relacionadas
8
Mitchelle
24 nov 2025
·
Se alojó 10 noches
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Delois
18 sept 2025
·
Se alojó 4 noches
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
8
maribel
24 nov 2025
·
Se alojó 6 noches
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
10
Kenny Rondon
28 oct 2025
·
Se alojó 6 noches
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
2
marisa
30 nov 2025
·
Se alojó 3 noches
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Eric Leon
22 oct 2025
·
Se alojó 7 noches
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
10
Carlos
8 ago 2025
·
Se alojó 3 noches
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
6
Jorge Alberto
5 ene 2026
·
Se alojó 6 noches
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
10
Lissa Anne
19 nov 2025
·
Se alojó 5 noches
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
10
Danielle
22 nov 2025
·
Se alojó 7 noches
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
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Limpieza
Muchos huéspedes informan que las habitaciones están limpias y los terrenos bien cuidados, pero otros citan moho u olores a humedad, plagas y baños sucios o alejados. La consistencia del servicio de limpieza varía según el día y el edificio.
Reseñas de huéspedes relacionadas
6
Johannes
12 nov 2025
·
Se alojó 5 noches
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
10
Adriana
3 ene 2026
·
Se alojó 5 noches
La habitación estuvo limpia, el personal por demás amable en tidos
La habitación estuvo limpia, el personal por demás amable en tidos
8
Joseph
22 oct 2025
·
Se alojó 7 noches
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
6
Alexis
20 nov 2025
·
Se alojó 6 noches
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
8
Jose alejandro
23 dic 2025
·
Se alojó 5 noches
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
2
Margarita
13 nov 2025
·
Se alojó 7 noches
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
6
Luis
21 sept 2025
·
Se alojó 7 noches
Pools full of mold
Pools full of mold
10
Edith
14 nov 2025
·
Se alojó 4 noches
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
6
David
14 oct 2025
·
Se alojó 5 noches
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
6
Alejandro
16 nov 2025
·
Se alojó 5 noches
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente espaciosas con balcones y vistas a la naturaleza, pero muchas parecen anticuadas, con poca presión/temperatura del agua, accesorios envejecidos, olores a humedad y problemas de mantenimiento ocasionales. Algunos huéspedes también señalan ruido entre habitaciones.
Reseñas de huéspedes relacionadas
10
Raquel Del Carmen
29 oct 2025
·
Se alojó 4 noches
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
6
Joel
18 ago 2025
·
Se alojó 3 noches
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
8
karen
14 nov 2025
·
Se alojó 8 noches
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
6
Martha Alicia
28 sept 2025
·
Se alojó 1 noche
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
8
Lina Maria
30 ago 2025
·
Se alojó 5 noches
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
8
Aly
8 ago 2025
·
Se alojó 5 noches
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
8
Shaolong
27 nov 2025
·
Se alojó 4 noches
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
8
Jocelyn
8 ago 2025
·
Se alojó 5 noches
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
6
Michael
22 sept 2025
·
Se alojó 10 noches
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
8
Roni
3 ago 2025
·
Se alojó 4 noches
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable y trabajador, pero la calidad del servicio es inconsistente: el check-in lento, los momentos poco útiles en la conserjería/recepción y las ventas insistentes del club de vacaciones son quejas recurrentes.
Reseñas de huéspedes relacionadas
4
Janice
4 sept 2025
·
Se alojó 4 noches
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
4
Lisa
10 sept 2025
·
Se alojó 4 noches
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
10
Norman
21 ene 2026
·
Se alojó 14 noches
Staff were friendly and we enjoyed the wild life on the property.
Staff were friendly and we enjoyed the wild life on the property.
10
Todd David
28 sept 2025
·
Se alojó 8 noches
Would definitely go back. Staff was amazing
Would definitely go back. Staff was amazing
6
Joseph
18 oct 2025
·
Se alojó 6 noches
Not a fan of timeshare reps bugging me while on holiday
Not a fan of timeshare reps bugging me while on holiday
8
Przemyslaw
9 oct 2025
·
Se alojó 7 noches
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
2
sonia
25 nov 2025
·
Se alojó 2 noches
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
10
Jessica
17 dic 2025
·
Se alojó 2 noches
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
8
Joseph
1 nov 2025
·
Se alojó 5 noches
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
10
josue
11 feb 2026
·
Se alojó 5 noches
Personal muy amable
Personal muy amable
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Ubicación
Excepcionalmente conveniente para Xcaret y Xplor con acceso directo o corto a través de los pintorescos terrenos selváticos. La playa es una pequeña cala artificial y la propiedad está a un corto trayecto en taxi del centro de la ciudad.
Reseñas de huéspedes relacionadas
8
Analee
26 nov 2025
·
Se alojó 7 noches
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Randi
18 nov 2025
·
Se alojó 7 noches
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
8
Richard
11 nov 2025
·
Se alojó 6 noches
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
8
Kirsten
15 nov 2025
·
Se alojó 7 noches
The location was amazing. Loved seeing the wild
The location was amazing. Loved seeing the wild
6
Elizabeth N
12 ago 2025
·
Se alojó 7 noches
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
10
Jocelyn Alexandria
13 ago 2025
·
Se alojó 6 noches
Easy access to Xcaret Park
Easy access to Xcaret Park
8
Jennifer
26 ago 2025
·
Se alojó 3 noches
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
8
Marisol
10 sept 2025
·
Se alojó 3 noches
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
10
Paola
25 ago 2025
·
Se alojó 4 noches
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
10
Jon
31 oct 2025
·
Se alojó 3 noches
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
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Comida
Las opiniones sobre la comida son variadas: los buffets a menudo son repetitivos o tibios, mientras que los restaurantes a la carta son mejores, pero difíciles de reservar. Varios informes mencionan problemas estomacales, aunque algunos huéspedes, especialmente en Royal, elogiaron ciertos lugares.
Reseñas de huéspedes relacionadas
8
Mitchelle
24 nov 2025
·
Se alojó 10 noches
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Analee
26 nov 2025
·
Se alojó 7 noches
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Andre
16 nov 2025
·
Se alojó 7 noches
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
8
Margarita
7 nov 2025
·
Se alojó 4 noches
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
8
Jill
20 ene 2026
·
Se alojó 3 noches
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
6
DEEPTI MEHTA
24 nov 2025
·
Se alojó 7 noches
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
6
Jennifer
18 ago 2025
·
Se alojó 5 noches
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
6
Olga
16 oct 2025
·
Se alojó 7 noches
Clean room Food ok, the same every day We have food poisoning
Clean room Food ok, the same every day We have food poisoning
2
marisa
30 nov 2025
·
Se alojó 3 noches
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Robert
8 nov 2025
·
Se alojó 5 noches
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
SARAHI
hace 3 semanas
·
Se alojó 2 noches
La chica de recepción estaba de malas, no le parecía lo que preguntábamos... deberían de ser mas atentos uno no sabe cosas y por mas estúpidas que sean como preguntar que pasa si se pierde la pulsera... es una pregunta, no es para que te lo tomen a mal
La chica de recepción estaba de malas, no le parecía lo que preguntábamos... deberían de ser mas atentos uno no sabe cosas y por mas estúpidas que sean como preguntar que pasa si se pierde la pulsera... es una pregunta, no es para que te lo tomen a mal
4
Nicolas
29 sept 2026
·
Se alojó 1 noche
No había agua en el baño, ni en el wc ni en la regadera
No había agua en el baño, ni en el wc ni en la regadera
10
Ricardo
23 sept 2026
·
Se alojó 5 noches
Todo excelente muy rico toda la comida
Todo excelente muy rico toda la comida
10
maría isabel
23 sept 2026
·
Se alojó 4 noches
me encantó el hotel la comida todo muy limpio toda la gente muy amable hasta tiene la amablidad de llevarte en los carritos si las cosas se te hacen lejos me encantó
me encantó el hotel la comida todo muy limpio toda la gente muy amable hasta tiene la amablidad de llevarte en los carritos si las cosas se te hacen lejos me encantó
10
maria julia
23 sept 2026
·
Se alojó 3 noches
Descartados los restaurantes de especialidades, son muy pequeños y nunca hay reserva... es un fraude
Descartados los restaurantes de especialidades, son muy pequeños y nunca hay reserva... es un fraude
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Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Playa del Carmen?
¿Cómo suelen ser los precios de las habitaciones en Occidental at Xcaret Destination - All Inclusive en Playa del Carmen?
En los próximos 60–90 días, los precios de las habitaciones en Occidental at Xcaret Destination - All Inclusive en Playa del Carmen suelen rondar los 425 US$ por noche para dos huéspedes, con un rango de 249 US$ a 785 US$ en fechas de máxima demanda.
¿Cuál es la mejor época para visitar Occidental at Xcaret Destination - All Inclusive y evitar multitudes?
La época de menor afluencia en Occidental at Xcaret Destination - All Inclusive en Playa del Carmen es mayo, mientras que agosto es el mes de mayor demanda. Si prefiere playas y atracciones más tranquilas, planifique su viaje alrededor de mayo para evitar el pico del verano.
¿Qué mes tiene las tarifas más bajas en Occidental at Xcaret Destination - All Inclusive?
Septiembre es el mes más económico para alojarse en Occidental at Xcaret Destination - All Inclusive en Playa del Carmen, con un promedio de 217 US$ por noche; agosto es el mes más caro, con 936 US$. Tenga en cuenta que el mes más tranquilo (mayo) no es necesariamente el más barato.
¿Qué atracciones cercanas y qué tipo de viajeros encajan con Occidental at Xcaret Destination - All Inclusive?
Occidental at Xcaret Destination - All Inclusive en Playa del Carmen está cerca del parque temático ecológico Xcaret, el parque temático Xplor y el cenote Santa Cruz, con opciones a pie como Quinta Avenida y la playa Playacar cerca. El complejo atrae a parejas y familias, y es ideal para viajes centrados en la playa y la familia.
¿Cómo ha variado el precio por noche en Occidental Grand Xcaret en Playa del Carmen en comparación con el de las últimas semanas?
El precio actual en Occidental Grand Xcaret en Playa del Carmen es de 537 US$ por noche para 2 huéspedes, una tarifa alta para este hotel: aproximadamente un 150 % por encima de su media de 217 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 200 US$ y 16.482 US$.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-03: 434.93213344995115USD
- 2026-11-04: 434.56049936471555USD
- 2026-11-05: 433.81181188778686USD
- 2026-11-06: 541.729994215393USD
- 2026-11-07: 384.8996556589966USD
- 2026-11-08: 207.05993504489135USD
- 2026-11-09: 237.72890501875304USD
- 2026-11-10: 390.6531412482605USD
- 2026-11-11: 434.9244846819763USD
- 2026-11-12: 514.5154719644165USD
- 2026-11-13: 650.9143391878051USD
- 2026-11-14: 650.9143391878051USD
- 2026-11-15: 542.6567299190368USD
- 2026-11-16: 434.56032786767577USD
- 2026-11-17: 434.55868149609375USD
- 2026-11-18: 434.55868149609375USD
- 2026-11-19: 434.56032786767577USD
- 2026-11-20: 434.56032786767577USD
- 2026-11-21: 650.9143391878051USD
- 2026-11-22: 543.0346407959289USD
- 2026-11-23: 650.7477812627563USD
- 2026-11-24: 650.7525145810547USD
- 2026-11-25: 650.7525145810547USD
- 2026-11-26: 650.7525145810547USD
- 2026-11-27: 650.922090854004USD
- 2026-11-28: 543.0346407959289USD
- 2026-11-29: 434.5612539516907USD
- 2026-11-30: 543.0346407959289USD
- 2026-12-01: 514.516706743103USD
- 2026-12-02: 514.516706743103USD
- 2026-12-03: 434.9244846819763USD
- 2026-12-04: 434.9244846819763USD
- 2026-12-05: 434.55868149609375USD
- 2026-12-06: 292.44388653515625USD
- 2026-12-07: 650.9143391878051USD
- 2026-12-08: 542.659954063385USD
- 2026-12-09: 650.9143391878051USD
- 2026-12-10: 434.9244846819763USD
- 2026-12-11: 542.659954063385USD
- 2026-12-12: 650.9143391878051USD
- 2026-12-13: 542.6567299190368USD
- 2026-12-14: 434.9244846819763USD
- 2026-12-15: 542.6612574408874USD
- 2026-12-16: 434.561013855835USD
- 2026-12-17: 650.9143391878051USD
- 2026-12-18: 650.9218850575562USD
- 2026-12-19: 758.7863888117065USD
- 2026-12-20: 650.922090854004USD
- 2026-12-21: 650.9219536563721USD
- 2026-12-22: 650.9143391878051USD
- 2026-12-23: 434.9244846819763USD
- 2026-12-24: 650.9215420634765USD
- 2026-12-25: 755.0739580918579USD
- 2026-12-26: 755.0739580918579USD
- 2026-12-27: 633.6902740918579USD
- 2026-12-28: 755.0739580918579USD
- 2026-12-29: 756.831665552124USD
- 2026-12-30: 884.325103091858USD
- 2026-12-31: 1031.6847577214355USD
- 2027-01-01: NO DATA
- 2027-01-02: 344.84206309185794USD
- 2027-01-03: 243.68899309185792USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. El plan de tarifas Todo Incluido no incluye el servicio de habitaciones. Se aplican cargos por este servicio.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- La edad mínima para realizar el registro de entrada durante las vacaciones de primavera es de 21 años.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de humo, sistema de seguridad y iluminación exterior.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
Datos del negocio
Número de registro de la propiedad 009-025-000518/2026
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Mostrador turístico
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Bar en la piscina
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Servicios
Mostrador turístico
Guardería infantil/Niñera
Servicio de limpieza
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Bingo
Concierge Services
Lockers Available
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Playa (cercana)
Billares
Minigolf
Zona de juegos
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito