Occidental at Xcaret Destination - All Inclusive
US$ 360
/ noite
Média para novembro
Preços para Occidental at Xcaret Destination - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 360
/ noite
Média para novembro
Média de preços por mês
Em Occidental at Xcaret Destination - All Inclusive, a diária custa em média US$ 178 no mês mais barato (setembro) e US$ 768 no mês mais caro (agosto), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 530 |
| fevereiro | US$ 603 |
| março | US$ 506 |
| abril | US$ 361 |
| maio | US$ 237 |
| junho | US$ 272 |
| julho | US$ 479 |
| agosto | US$ 768 |
| setembro | US$ 178 |
| outubro | US$ 286 |
| novembro | US$ 360 |
| dezembro | US$ 393 |
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nov. · US$ 360
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Mais caro: agosto (aprox. US$ 768)
Mais barato: setembro (aprox. US$ 178)
Sobre esta propriedade
Desfrute de massagens, tratamentos para o corpo e tratamentos faciais. Relaxe em uma das 7 piscinas externas ou aproveite para curtir a praia particular.
Comodidades
Desfrute de massagens, tratamentos para o corpo e tratamentos faciais. Relaxe em uma das 7 piscinas externas ou aproveite para curtir a praia particular.
Comodidades
As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Saboreie um delicioso jantar no El Pescador, um charmoso restaurante especializado em pratos da frutos do mar. O local também serve refeições na cafeteria e oferece serviço de quarto 24 horas. Relaxe com uma bebida refrescante em um dos 11 bares/lounges ou 2 bares ao lado da piscina. Buffet de café da manhã grátis é servido diariamente, entre 7h e 11h30.
Quartos
Sinta-se em casa em um de nossos 765 quartos com ar-condicionado, itens grátis no frigobar e TVs LED. Sua cama apresenta edredons de pluma e roupas de cama premium. Os quartos possuem varandas particulares. Durante a estadia, as TVs com canais a cabo garantem a sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo.
Localização
Perto do oceano, Occidental at Xcaret Destination - All Inclusive em Playa del Carmen fica a 5 minutos de carro de Parque Temático Xplor e de Parque Temático Ecológico Xcaret.
Lugares próximos
Museu de Arte Popular Mexicana(0.6 milhas)
Parque Xenses(0.8 milhas)
Cenote Santa Cruz(0.8 milhas)
Parque Temático Ecológico Xcaret(0.8 milhas)
Parque Temático Xplor(1.1 milhas)
Río Secreto(1.8 milhas)
Terminal Punta Venado(2.7 milhas)
Centro Comercial Centro Maya(4 milhas)
Praia de Playacar(4.2 milhas)
Ciclovia no Paseo Xaman-Ha(4.3 milhas)
Mahi Golf Course(4.8 milhas)
Aviario Xaman Ha(4.9 milhas)
Paseo del Carmen(5 milhas)
Parque dos Fundadores(5.1 milhas)
Quinta Avenida(5.1 milhas)
Aeroporto Internacional de Cozumel (CZM)(17.4 milhas)
Aeroporto Internacional de Cancún (CUN)(39.4 milhas)
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Localização
Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Xcaret, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Museu de Arte Popular Mexicana (0.6 milhas)
Parque Xenses (0.8 milhas)
Cenote Santa Cruz (0.8 milhas)
Parque Temático Ecológico Xcaret (0.8 milhas)
Parque Temático Xplor (1.1 milhas)
Río Secreto (1.8 milhas)
Opções de quarto
10
Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
431 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)Piscina privativa
5
Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)
Detalhes do quarto
2 Camas De Casal
1 Cama King
Acomoda 3
344 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
9
Quarto luxo (Concierge)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
344 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
10
Quarto superluxo (Royal Level)
Detalhes do quarto
2 Camas De Casal
1 Cama King
Acomoda 3
431 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)Piscina privativaPiscina de mergulho
1
Quarto real, de frente para o oceano (Level Luxury)
Detalhes do quarto
1 Cama King
Acomoda 2
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
9
Suíte real (Level)
Detalhes do quarto
1 Cama King
e 1 Sofá-Cama
2 Camas De Casal
e 1 Sofá-Cama
Acomoda 3
969 ft²
VarandaAr condicionadoSala de estar separadaBanheiro privativoPiscina privativaPiscina de mergulho
7
Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
506 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
1
Quarto real, de frente para o oceano (Level Luxury Swim-Up)
Detalhes do quarto
1 Cama King
Acomoda 2
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
7
Quarto luxo
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
344 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
8
Suíte estúdio júnior
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
506 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
9
Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
344 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
9
Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
969 ft²
VarandaAr condicionadoSala de estar separadaBanheiro privativoPiscina privativa
5
Deluxe Unlimited Xplor Xperience - Basic Entrance
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 3
344 ft²
VarandaAr condicionadoBanheiro privativoBerço(s) (grátis)
Avaliações dos hóspedes sobre Occidental at Xcaret Destination - All Inclusive
8.1
Muito bom
Com base em 5.883 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
45%
Famílias
39%
Grupos
12%
Viajantes individuais
1%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Occidental at Xcaret Destination - Tudo Incluído, os viajantes elogiam o cenário exuberante na selva, com abundante vida selvagem, várias piscinas e uma praia tranquila em estilo lagoa, além do fácil acesso ao parque Xcaret. Muitos destacam a simpatia da equipe e o ambiente relaxante.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Occidental at Xcaret Destination - Tudo Incluído, os viajantes elogiam o cenário exuberante na selva, com abundante vida selvagem, várias piscinas e uma praia tranquila em estilo lagoa, além do fácil acesso ao parque Xcaret. Muitos destacam a simpatia da equipe e o ambiente relaxante.
No entanto, as opiniões sobre a comida são variadas: as opções do buffet costumam ser descritas como repetitivas ou mornas, enquanto os restaurantes especializados são melhores, mas podem ser difíceis de reservar. Várias avaliações mencionam a insistência na venda de um clube de férias, o atendimento lento ou inconsistente no check-in e nos restaurantes, e problemas de manutenção, como chuveiros fracos, cheiro de mofo e quartos desatualizados. O entretenimento noturno parece limitado para alguns, as piscinas podem ser frias e não há hidromassagem, e a praia é uma pequena enseada artificial, não um mar aberto. Espere uma natureza linda e acesso conveniente ao parque, mas diminua as expectativas em relação à comida, à logística e à animação noturna.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Extensos jardins com várias piscinas e uma praia tranquila em estilo lagoa; ônibus ajudam com as longas distâncias e as famílias gostam das áreas para crianças. Os pontos negativos incluem entretenimento noturno limitado, piscinas sem aquecimento e sem hidromassagem e, ocasionalmente, falta de atendimento na beira da piscina.
Avaliações dos hóspedes relacionadas
8
Mitchelle
24 de nov. de 2025
·
Hospedou-se por 10 noites
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Delois
18 de set. de 2025
·
Hospedou-se por 4 noites
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
Family friendly property with a relaxed feel. Animals freely roaming had a safari vibe. The hotel is spacious and everything is spread out so we utilized the shuttle a lot. It takes you all around the property to different restaurants and the beach. The food was okay. We stayed in the Royal section which had private pools and restaurants but that's about it. I think I would pass on that experience my next go round. Avoid the people pushing the time share presentation it's a waste of time.
8
maribel
24 de nov. de 2025
·
Hospedou-se por 6 noites
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
Limpieza diaria, menú variado. Muchas actividades. Personal atento, lugar bonito, bien mantenido.
10
Kenny Rondon
28 de out. de 2025
·
Hospedou-se por 6 noites
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
Lovely Hotel surrounded by nature, great amenities and everything very clean! The best: we loved the sand beach (caleta) and the Beach Club, it's our favorite spot in the hotel for Breakfast and even Lunch. Service was 5* everywhere! What could be better: the entertainment at night is not the one of a 5* hotel, but there is always something to see. Also, the bar in the lobby has an extra cost and of course it is ALWAYS empty, guests have to go down the stairs for a coffe or a drink, which makes no sense for us... We noticed that this is a place to enjoy mostly the days, explore and relax, not the type of place for party and much entertainment at night. Our overall experience was great, very recommended!
2
marisa
30 de nov. de 2025
·
Hospedou-se por 3 noites
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Eric Leon
22 de out. de 2025
·
Hospedou-se por 7 noites
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
Omlets were great. Had to ask for bacon each day. Said we got a room upgrade, but traveled with 8 people, 6 who did not have the upgrade. Our rooms were all the same. Staff very friendly. Staff cleaning, painting, sweeping constantly. Lagoon was very calm, if your not a Royal member, the bar was off limits at the lagoon, they did have a person who would get you drinks though. Never went to the shows, didn't seem very exciting. They could communicate what activities were going on, but never saw anything about them. The restaurants are ok, Oriental was our favorite. Good resort for the price overall. Plan on walking as the resort is huge. Saw monkeys, iguanas, deer, flamingos and coatis.
10
Carlos
8 de ago. de 2025
·
Hospedou-se por 3 noites
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
Property was well maintained and very nice, common areas clean and eco friendly, the only thing that could be better is food at the buffet (more choices) and more pool attendant to order drinks and sodas
6
Jorge Alberto
5 de jan. de 2026
·
Hospedou-se por 6 noites
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
El transporte entre las diferentes áreas del hotel es escaso. Las diferentes albercas del hotel no tienen calefacción y debido a que el clima estaba frío por las noches era imposible nadar en ellas. Entretenimiento en las áreas de alberca y caleta prácticamente ausente. Shows presentados en el teatro de mala calidad
10
Lissa Anne
19 de nov. de 2025
·
Hospedou-se por 5 noites
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
No hot tub available and no longer serving food pool side. Staff are wonderful and we’ll be back again 😊
10
Danielle
22 de nov. de 2025
·
Hospedou-se por 7 noites
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Amazing resort Outstanding services, entertainment nights, Xcaret park Great food buffet and restaurants Family oriented with many children activities and daycare Outstanding beach and walkways throughout the resort Beautiful pools and an adult pool
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes relatam quartos limpos e jardins bem cuidados, mas outros citam mofo ou cheiro de umidade, pragas e banheiros sujos ou distantes. A consistência da limpeza varia de acordo com o dia e o prédio.
Avaliações dos hóspedes relacionadas
6
Johannes
12 de nov. de 2025
·
Hospedou-se por 5 noites
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
Die Umgebung und die Lage waren super, insbesondere Pool und Strand. Es gab verschiedene Restaurants, teils mit, teils ohne Reservierung. Positiv hervorzuheben sind besonders die Pastastation und die hausgemachte, frisch zubereitete Pizza. Das Essen einschließlich aus den hoteleigenen Restaurants war teilweise schon einige Zeit im Vorhinein vorbereitet. Wir vermuten eine nicht saubere Kühlkette, weil wir beide mit Magenproblemen zu kämpfen hatten. Im Zimmer haben wir nach ein paar Tagen durch Zufall sehr viel Dreck an der Klimaanlage entdeckt. Dies wurde glücklicherweise taggleich gereinigt. Die Klimaanlage hat leider jedoch nur stark gekühlt und die Einstellmögleichkeiten für eine warmere Temperatur haben nicht funktionert. Das Personal war stets freundlich und hat gegrüßt. Gern hätten wir Feedback zum Aufenthalt persönlich gegeben, aber es wurde auch nicht danach gefragt.
10
Adriana
3 de jan. de 2026
·
Hospedou-se por 5 noites
La habitación estuvo limpia, el personal por demás amable en tidos
La habitación estuvo limpia, el personal por demás amable en tidos
8
Joseph
22 de out. de 2025
·
Hospedou-se por 7 noites
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
The property is a challenge due to it’s location,needs a bigger cleaning staff.The room attendant was lacking spoke to them more than once.Some times no towels,other was no coffee did replace soap unless asked.
6
Alexis
20 de nov. de 2025
·
Hospedou-se por 6 noites
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
The grounds are beautiful. The rooms are nice but the floor never seemed clean. We were in building 22 and saw a lot of the monkeys. The food was below average. I have been to a lot of all inclusives in the area and this was by far the worst food. Loved the cove and swimming with the fish. Rest rooms were way too far apart and we had to walk far from almost anywhere to get to a rest room. Difficult with kids. The one by the swim up bar was always dirty and smelled like death. The "activity pool" had no restroom or bar near. Took the kids to the kids club to do some activities that were posted and saw them through the window sitting on a couch watching tv with no sound. We took them out and they told us the activities didn't happen. They played with blocks and watched TV. The shows were ok but very late but that is common at most resorts. I would not recommend and will not return.
8
Jose alejandro
23 de dez. de 2025
·
Hospedou-se por 5 noites
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
La limpieza de las habitaciones y la amabilidad del personal es muy buena.
2
Margarita
13 de nov. de 2025
·
Hospedou-se por 7 noites
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
Smelled like mold, seemed like an abandoned room ,no hot water, the windows had no screens we got bit by mosquitoes. The bedding smelled a lot like mold.
6
Luis
21 de set. de 2025
·
Hospedou-se por 7 noites
Pools full of mold
Pools full of mold
10
Edith
14 de nov. de 2025
·
Hospedou-se por 4 noites
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
Clean room, clean hallways, and clean outside the hotel love that there are different restaurants open all day
6
David
14 de out. de 2025
·
Hospedou-se por 5 noites
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
Breakfast eggs were sawggy. Room was cleanliness was ok seen meldew on the bathroom lower walls
6
Alejandro
16 de nov. de 2025
·
Hospedou-se por 5 noites
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
Upon arrival on the first day, we found our room not stocked with the proper amenities. No coffee available. On second day, we came back to a room that had not been cleaned.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos, com varandas e vista para a natureza, mas muitos os consideram desatualizados, com baixa pressão/temperatura da água, instalações envelhecidas, cheiro de mofo e problemas de manutenção ocasionais. Alguns hóspedes também observam ruído entre os quartos.
Avaliações dos hóspedes relacionadas
10
Raquel Del Carmen
29 de out. de 2025
·
Hospedou-se por 4 noites
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
The room was spacious and clean with a nice size balcony. The Staff was nice and courteous. The food was excellent and the late night shows very entertaining. Loved the beach, the stores, the easy access to X-Caret and the excursions.
6
Joel
18 de ago. de 2025
·
Hospedou-se por 3 noites
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
We visited this resort a few years ago and loved it! The shows, staff, and food were amazing! This last time was a far cry from that first visit. The resort is starting to show its age. Our room air conditioner leaked and the resorts solve for this was to place towels on the floor underneath it repeatedly throughout the stay. The power and water pressure went out one of the days we stayed while we were getting ready for our dinner reservation. By the time it came back on and we got ready we had missed our reservation time. The concierge service was not accommodating and the restaurant did not help us so we had to go eat at the buffet that evening. Every time we spoke with any of the staff at the concierge desks they were not willing to help us. It was just disappointing this time around. I will not be bringing my family back to this establishment.
8
karen
14 de nov. de 2025
·
Hospedou-se por 8 noites
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
Grounds are amazing and original. Huge property so good variety. Excellent family resort. Food was average, and if you have allergies, challenging but decent variety, and the poolside restaurant was quite good. Breakfast staff were possibly overwhelmed as that was the only meal with consistently poor service. The rest was great. Rooms are noisy, so if a light sleeper might be challenging. I could hear the people in room next door through the light socket. Many rooms face each other so external noise can be a problem but they are over the canal, with balconies so that's kind of cool. Resort is close to xplore (could walk it) which was amazing and less than an hour to tulum, playa etc. Would recommend for families, but for older people such as myself there was a lack of nice places to go at night for a quiet drink, and the general comfort level a bit low.
6
Martha Alicia
28 de set. de 2025
·
Hospedou-se por 1 noite
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
La habitación estaba limpia pero la regadera demasiado sencilla, les falta invertir en una buena regadera ya que es de manguera y se caía. Agua nunca salió caliente, salía tibia/templada.
8
Lina Maria
30 de ago. de 2025
·
Hospedou-se por 5 noites
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
Beautiful views, beautiful property , food was acceptable, very nice and kind staff, excellent for families with kids, safe beach (la caleta) , very nice pools, huge rooms, long walks to get to the room, lobby and beach
8
Aly
8 de ago. de 2025
·
Hospedou-se por 5 noites
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
Food wasn’t amazing but staff was friendly and we enjoyed ourselves. The beach was very small. But pools were lovely. Lots of wildlife so that made the trip very unique!
8
Shaolong
27 de nov. de 2025
·
Hospedou-se por 4 noites
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.
8
Jocelyn
8 de ago. de 2025
·
Hospedou-se por 5 noites
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
The resort itself is beautiful. There’s plenty to do around the property and with the Xcaret park a three minute walk away, it is very convenient if you want to add fun activities. There are so many photo opportunities. The staff was so kind and helpful. Every night the buffet staff would explain meal options and was ready to help if we wanted to try fun new drinks. Although the rooms are a bit outdated, they provided what we needed for our week stay. We would definitely stay again and even bring our families here!
6
Michael
22 de set. de 2025
·
Hospedou-se por 10 noites
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
Property and resort is absolutely beautiful overall. They just meed to work on some important issues. The rooms (mainly washrooms) are very dated and in rough shape. Sliding doors to balconies don't lock, yet are so stuff to open you don't really need to worry. Royal Club had very poor service around the pool, towels not cleaned up and not enough towels for people. Drink service around the pool was very infrequent if at all, faster to go to the restaurant bar. Hours for restaurants listed on the website are completely inaccurate and there is no way of receiving any accurate information. Our jacuzzi tub had rusty water and a lot of sediment, that and it was extremely old. One very wrong thing is that they don't replace your coffee cups and glasses at all, they are simply wiped out with a rag. Who knows where that rag has been. One of the pictures attached is a coffee cup after it was wiped out!!
8
Roni
3 de ago. de 2025
·
Hospedou-se por 4 noites
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
We LOVED the resort. The pools were awesome food beverages all inclusive was pretty good. The stuff was amazing. The rooms could’ve been a little better. Better beds and bathrooms.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática e trabalhadora, mas a qualidade do serviço é inconsistente — check-in lento, momentos de concierge/recepção pouco prestativos e vendas insistentes de clubes de férias são reclamações recorrentes.
Avaliações dos hóspedes relacionadas
4
Janice
4 de set. de 2025
·
Hospedou-se por 4 noites
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
4
Lisa
10 de set. de 2025
·
Hospedou-se por 4 noites
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
The female staff at the front desk and the servers were rude. Everyone was always trying to sell you a club membership. We were only able to eat at one of the nice restaurants once. They always claimed they were full. There was a fee for room service. Our room was very clean although around the pool areas could use some attention. I was disappointed. We should’ve listened to the people that gave reviews prior to us going. They were right about this place
10
Norman
21 de jan. de 2026
·
Hospedou-se por 14 noites
Staff were friendly and we enjoyed the wild life on the property.
Staff were friendly and we enjoyed the wild life on the property.
10
Todd David
28 de set. de 2025
·
Hospedou-se por 8 noites
Would definitely go back. Staff was amazing
Would definitely go back. Staff was amazing
6
Joseph
18 de out. de 2025
·
Hospedou-se por 6 noites
Not a fan of timeshare reps bugging me while on holiday
Not a fan of timeshare reps bugging me while on holiday
8
Przemyslaw
9 de out. de 2025
·
Hospedou-se por 7 noites
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
Facility great and in central location to all Xcaret parks. Transportation well organized. Staff somewhat determined to have every guest see timeshare presentation.
2
sonia
25 de nov. de 2025
·
Hospedou-se por 2 noites
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
Staff no customer service, check-in was horrible service . The first day light would keep going off on the entire property screening all over first time when we where eating , kids crying .
10
Jessica
17 de dez. de 2025
·
Hospedou-se por 2 noites
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!
8
Joseph
1 de nov. de 2025
·
Hospedou-se por 5 noites
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
The staff here is awesome but really pushed to sale the time share & you get hit up all the time. The resort is absolutely beautiful. Other guests with children will use the adult only areas but only one guy was rude & belligerent.
10
josue
11 de fev. de 2026
·
Hospedou-se por 5 noites
Personal muy amable
Personal muy amable
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Excepcionalmente conveniente para Xcaret e Xplor, com acesso direto ou rápido por terrenos de selva cênica. A praia é uma pequena enseada artificial, e a propriedade fica a uma curta distância de táxi da cidade.
Avaliações dos hóspedes relacionadas
8
Analee
26 de nov. de 2025
·
Hospedou-se por 7 noites
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Randi
18 de nov. de 2025
·
Hospedou-se por 7 noites
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!
8
Richard
11 de nov. de 2025
·
Hospedou-se por 6 noites
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
Beautiful Resort Beside Xcaret Great location beside Xcaret and Xplor Parks — you can take a boat from the main building to Xcaret and a free shuttle to Xplor. I recommend the standard Xcaret ticket (no buffet) since you can eat back at the hotel. The Xplor buffet actually had more variety and better flavor than the hotel buffet. The grounds are stunning, with ruins, trails, and wildlife like monkeys and deer. There’s a hidden cenote (best just to view, not swim). Rooms are comfortable, staff excellent, and shuttles run throughout the property. Downsides: limited food options and an outdated dinner-reservation system. The games room isn’t worth it due to high token prices. Tips: watch the sunrise, enjoy breakfast at the Beach Club, book dinner early, explore the grounds, and wear sandals due to animal droppings. Overall, a beautiful, well-kept resort with amazing scenery, though I’d try a different one next time.
8
Kirsten
15 de nov. de 2025
·
Hospedou-se por 7 noites
The location was amazing. Loved seeing the wild
The location was amazing. Loved seeing the wild
6
Elizabeth N
12 de ago. de 2025
·
Hospedou-se por 7 noites
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
This was our first time in Playa del Carmen and did not like it This hotel is in the jungle, with not a nice beach access, very rocky and not very clear water, and because you are far from any town taxis charge for 15 min ride 25.00 RT 50.00, personel not very friendly they are there just to do their job, Food is not that good and the same every day it gets boring after 3 days, lots of walking in the heat, humid jungle, lots of animals running around, so if you like camping or exploring this is your place, but for my family and I was a waste of our vacation and money, we had to rent a car outside the hotel just to get out to have some fun and see the nice aqua blue of the see at Isla Mujeres, I will never stay in this hotel or a place like this again. And we are not the only ones that think the same my husband friend told him all the bad things but we wanted to see it by ourselfs.
10
Jocelyn Alexandria
13 de ago. de 2025
·
Hospedou-se por 6 noites
Easy access to Xcaret Park
Easy access to Xcaret Park
8
Jennifer
26 de ago. de 2025
·
Hospedou-se por 3 noites
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
The property is huge, with scenic paths that wind between the various pools, restaurants, and other buildings. It almost feels like exploring a small village instead of a bland resort. If you aren't up to walk a quarter mile to the beach there are shuttles constantly running but we enjoyed the walk and tried to take a different route every time. There is a lot of wildlife; deer, agoutis, and coati; plus iguanas and tropical birds. There are even flamingos next to one of the pools, and a trained hawk to keep seagulls at bay. The beach is in a small lagoon so there is no seaweed/sargassum and no rough waves. It's really ideal for playing in the water, with fish flitting about, although there is no surf. I thought the restaurants were fine, and it was pretty easy to get reservations. The servers were all great. The dress code isn't quite as strict as it says. Men don't need long sleeves and pants, nicer shorts and a collared shirt is fine. I do wish they would provide a cocktail menu, or up the cocktail game in general. The bad- one of the pool areas had no running water, so the showers as well as the bathrooms weren't running. But people were still trying to use the restrooms and it got gross very quickly. The fridge in our room didn't work, they fixed it but it wasn't until midway through our second day and I am surprised we had to ask at all. Our room also had no hair dryer. Small things but I would think it would get checked before putting someone in the room.
8
Marisol
10 de set. de 2025
·
Hospedou-se por 3 noites
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
Perfect hotel to stay if you don’t want to spend a lot of $$ on the Xcaret Hotels. This hotel have their own entrance to the Xcaret Park, Xplor is only like 20 min walking(5 min in car). They do offer transportation to the parks, and Xcaret have an office in their Lobby where you can buy tickets to the park. Staff was friendly, hotel have beautiful views and a lot of stuff to do. Food was ok nothing from another world but decent. Only thing I didn’t like was their alcohol drink,to simple and no flavor in them. But overall it’s an ok hotel.
10
Paola
25 de ago. de 2025
·
Hospedou-se por 4 noites
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
This was my second time staying at this property and my favorite part is the easy access to Xcaret park only a few steps and you are there. Friendly staff and beautiful architecture of the property.
10
Jon
31 de out. de 2025
·
Hospedou-se por 3 noites
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
Great complex and excellent/friendly staff. It was a far nicer experience than we expected and the under 5 minute walk to Excaret Park is a huge plus
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
As opiniões sobre a comida são variadas: os buffets costumam ser repetitivos ou mornos, enquanto os restaurantes à la carte são melhores, mas difíceis de reservar. Vários relatos mencionam problemas de estômago, embora alguns hóspedes — especialmente no Royal — tenham elogiado certos locais.
Avaliações dos hóspedes relacionadas
8
Mitchelle
24 de nov. de 2025
·
Hospedou-se por 10 noites
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
Room is clean and spacious. They replenish your drinks in the fridge everyday. It’s right beside Xcaret park which is convenient. The wait time to get a drink is not ridiculously long. Drinks are good. No one explicitly ask for tips (money). Staff are polite. Beach is nice. U could see lots of fishes in the beach and salt water pool. No seaweeds. Pools are nice and clean as well. What we really like in this resort is the nature and history inside.. you’d see monkeys, iguanas, flamingos and other animals. You’d see several ruins too! Okay now, that so good part. Food is okay in the buffet. Ala carte.. is fine. Our favorites are Italian and Steakhouse. I got upset in with the Asian resto, coz I told the server and front of the house that my partner is allergic with cherry and guess what I saw on his plate, a piece of cherry! I had to talk to the server (i would have talked to the manager too) and the server said, it should be fine coz the food wasn’t cooked with cherries..really? I still tipped the server but i made sure she’s educated. Another disappointing thing is the check-in. We checked in around 8pm. It was a long day, bit hungry (hangry), and the check in is slow. Priority should go to people checking in. I was a bit cranky during registration but the front desk guy remained professional. Another less appealing here for some would be the lack of public transportation passing the resort. You’d have to walk to the hiway or call a cab.
8
Analee
26 de nov. de 2025
·
Hospedou-se por 7 noites
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
Resort is beautiful and walking distance to Xcaret. Also wild animals and walking trails on the property are a nice touch. That is this resorts only saving grace. Beaches are non-existent. Also food was horrible. Eggs in the morning were soggy. Even boiled eggs were impossible to eat. Fruit quality was poor. Food cooked on the spot was incredibly greasy and inedible. A la carte restaurants were better but require you to book in person at the information desk and can only be done two days in advance. The resort does not have an app.
10
Andre
16 de nov. de 2025
·
Hospedou-se por 7 noites
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
Staff were very helpful and property was clean. Food was great and kitchen staff were able to accommodate our dietary needs.
8
Margarita
7 de nov. de 2025
·
Hospedou-se por 4 noites
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
The scenery was beautiful and the staff was amazing. The food at the buffet and their tacos and pizza restaurant were not that good.
8
Jill
20 de jan. de 2026
·
Hospedou-se por 3 noites
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
This resort had the best food I have ever had at an all inclusive resort. I just didn't understand the point of the conceirge room. I will be back though. It was wonderful.
6
DEEPTI MEHTA
24 de nov. de 2025
·
Hospedou-se por 7 noites
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
Buffet Food is miserable. It’s same food every day. We lived on pizzas and tacos served above sports bar till 2AM. Too difficult to book speciality restaurants. Have to book days in advance. Earlier resorts have an app where you can simply book by clicking few options. Here you need to stand in long queue at front desk and then make bookings.
6
Jennifer
18 de ago. de 2025
·
Hospedou-se por 5 noites
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
The Occidental restaurant's cuisine was deemed poor quality, with the buffet being cold and appearing to have been there the night before. The food was bland, unauthentic, and difficult to eat. Many patrons left feeling disappointed and tried to get something else at the buffet. The establishment's fame and allure diminished efforts in food quality. Additionally, the constant painting of buildings and mold in the premises raised concerns about our health. We’re all at home currently feeling sick. There needs to be better scheduling of what’s open to eat. We walked four hours after checking in and everything was closed.
6
Olga
16 de out. de 2025
·
Hospedou-se por 7 noites
Clean room Food ok, the same every day We have food poisoning
Clean room Food ok, the same every day We have food poisoning
2
marisa
30 de nov. de 2025
·
Hospedou-se por 3 noites
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.
8
Robert
8 de nov. de 2025
·
Hospedou-se por 5 noites
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
Food was basic. Even the restaurant style dining was plain. The drinks leave a lot to be desired.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Ady Wanderley
3 de set. de 2026
·
Hospedou-se por 3 noites
Quarto super limpo e pessoal super simpático !
Quarto super limpo e pessoal super simpático !
10
DANIEL
9 de jul. de 2026
·
Hospedou-se por 8 noites
Lugar maravilhoso, atendimento excelente. Super recomendo e com ótimo custo-benefício.
Lugar maravilhoso, atendimento excelente. Super recomendo e com ótimo custo-benefício.
10
Miriam
4 de abr. de 2026
·
Hospedou-se por 7 noites
Equipe educada, ótimo café da manhã.
Equipe educada, ótimo café da manhã.
4
Renata
2 de jan. de 2026
·
Hospedou-se por 1 noite
Funcionários não explicaram nada sobre o hotel, diversos locais fomos barrados, por serem “área particular” constrangedor, não sabíamos que éramos proibidos de usar certas piscinas e certos bares.
Funcionários não explicaram nada sobre o hotel, diversos locais fomos barrados, por serem “área particular” constrangedor, não sabíamos que éramos proibidos de usar certas piscinas e certos bares.
10
Eunice
23 de jul. de 2025
·
Hospedou-se por 5 noites
Atendimento cordial, com água e Pro seco bem gelados. Lugar lindo, com animais passeando tranquilamente. Refeições variadas, para todos os gostos. Bebei das sempre bem geladas e drinks bem gostosos. Contratei passeios e foi bem organizado. Os funcionários bem solícitos para chamarem táxi, que cobram preços tabelados. Quem está a procura de um hotel all inclusive, para aproveitar para relaxar, é um ótimo local. Voltaria com certeza.
Atendimento cordial, com água e Pro seco bem gelados. Lugar lindo, com animais passeando tranquilamente. Refeições variadas, para todos os gostos. Bebei das sempre bem geladas e drinks bem gostosos. Contratei passeios e foi bem organizado. Os funcionários bem solícitos para chamarem táxi, que cobram preços tabelados. Quem está a procura de um hotel all inclusive, para aproveitar para relaxar, é um ótimo local. Voltaria com certeza.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 11:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Considerando este hotel para sua viagem para Playa del Carmen?
Como costumam ser as tarifas dos quartos no Occidental at Xcaret Destination - All Inclusive em Playa del Carmen?
Nos próximos 60–90 dias, as tarifas dos quartos no Occidental at Xcaret Destination - All Inclusive em Playa del Carmen geralmente ficam em torno de US$ 241 por noite para dois hóspedes, variando de US$ 187 a US$ 421 em datas de alta temporada.
Qual é a melhor época para visitar o Occidental at Xcaret Destination - All Inclusive se você quiser evitar multidões?
A demanda no Occidental at Xcaret Destination - All Inclusive em Playa del Carmen atinge o pico em agosto e diminui significativamente depois; maio é o mês mais tranquilo para os visitantes. Planeje para o início do outono ou final da primavera se você preferir áreas comuns e atrações menos lotadas.
Qual mês é o mais barato para se hospedar no Occidental at Xcaret Destination - All Inclusive?
Setembro é o mês mais barato para se hospedar no Occidental at Xcaret Destination - All Inclusive em Playa del Carmen, com uma média de US$ 259 por noite; agosto é o mês mais caro, com uma média de US$ 936. As tarifas mais baixas em setembro ocorrem mesmo sendo maio o mês mais tranquilo para os visitantes.
O que há perto do Occidental at Xcaret Destination - All Inclusive e para quem ele é indicado?
O Occidental at Xcaret Destination - All Inclusive em Playa del Carmen está perto do Parque Temático Ecológico Xcaret, do Parque Temático Xplor e da Quinta Avenida de Playa del Carmen, tornando-o uma base conveniente para passeios à praia, em família e com foco na natureza. O hotel costuma atrair casais e famílias e é adequado para planos de praia, compras e spa/relaxamento.
Como o Occidental at Xcaret Destination - All Inclusive se compara em preço com outros hotéis em Playa del Carmen?
O Occidental at Xcaret Destination - All Inclusive é mais barato que 9 de 16 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 399 por noite em comparação com cerca de US$ 440 para outros hotéis em Playa del Carmen.
Quanto está a diária em Occidental at Xcaret Destination - All Inclusive-Playa del Carmen em comparação com as últimas semanas?
O preço atual em Occidental at Xcaret Destination - All Inclusive-Playa del Carmen é de US$ 417 por noite para 2 hóspedes, um valor alto para este hotel: cerca de 90% acima da média de US$ 217 registrada nos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 200 e US$ 600.
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-06: 539.3991966880188USD
- 2026-11-07: 432.32018581741335USD
- 2026-11-08: 236.7136164520569USD
- 2026-11-09: 236.7136164520569USD
- 2026-11-10: 296.7115289974365USD
- 2026-11-11: 417.10000243606567USD
- 2026-11-12: 417.10000243606567USD
- 2026-11-13: 624.2852929729614USD
- 2026-11-14: 624.2852929729614USD
- 2026-11-15: 520.4481906871033USD
- 2026-11-16: 394.4753889694519USD
- 2026-11-17: 417.10000243606567USD
- 2026-11-18: 417.10000243606567USD
- 2026-11-19: 394.4753889694519USD
- 2026-11-20: 394.47487872729494USD
- 2026-11-21: 590.3280651351929USD
- 2026-11-22: 492.14175867333984USD
- 2026-11-23: 551.2856278963623USD
- 2026-11-24: 624.2852929729614USD
- 2026-11-25: 624.2852929729614USD
- 2026-11-26: 590.3280651351929USD
- 2026-11-27: 624.2852929729614USD
- 2026-11-28: 520.4527828665161USD
- 2026-11-29: 417.10000243606567USD
- 2026-11-30: 520.4527828665161USD
- 2026-12-01: 417.10000243606567USD
- 2026-12-02: 417.10000243606567USD
- 2026-12-03: 417.10000243606567USD
- 2026-12-04: 417.10000243606567USD
- 2026-12-05: 417.10000243606567USD
- 2026-12-06: 432.31831492950437USD
- 2026-12-07: 624.2852929729614USD
- 2026-12-08: 492.14175867333984USD
- 2026-12-09: 624.2852929729614USD
- 2026-12-10: 394.4753889694519USD
- 2026-12-11: 520.4527828665161USD
- 2026-12-12: 590.3280651351929USD
- 2026-12-13: 520.4527828665161USD
- 2026-12-14: 417.10000243606567USD
- 2026-12-15: 520.4527828665161USD
- 2026-12-16: 394.4753889694519USD
- 2026-12-17: 590.3280651351929USD
- 2026-12-18: 624.2852929729614USD
- 2026-12-19: 624.2852929729614USD
- 2026-12-20: 590.3280651351929USD
- 2026-12-21: 590.3280651351929USD
- 2026-12-22: 647.0145400979004USD
- 2026-12-23: 414.85735209155274USD
- 2026-12-24: 620.8817056567383USD
- 2026-12-25: 744.3460888983765USD
- 2026-12-26: 741.3919228740234USD
- 2026-12-27: 620.6209378983765USD
- 2026-12-28: 743.5171835062866USD
- 2026-12-29: 741.0021658983765USD
- 2026-12-30: 863.6126758983764USD
- 2026-12-31: 1002.4507233621827USD
- 2027-01-01: NO DATA
- 2027-01-02: 479.9479235734863USD
- 2027-01-03: 285.8162601871033USD
- 2027-01-04: 340.37349462872317USD
- 2027-01-05: 469.90016698590085USD
- 2027-01-06: 586.3561360883789USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O plano tarifário com tudo incluído não inclui serviço de quarto. Este serviço está sujeito a taxas.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Idade mínima para check-in durante o Spring Break: 21 anos
- Esta propriedade aceita cartões de crédito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem detector de fumaça, sistema de segurança e iluminação externa
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Algumas instalações podem ter acesso restrito. Os hóspedes podem entrar em contato com a propriedade para obter detalhes usando as informações de contato na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
Dados da empresa
Número de registro da propriedade 009-025-000518/2026
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Serviço de quarto
Balcão de turismo
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Clube para crianças
Bar junto à piscina
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Balcão de turismo
Serviço de babá
Serviços domésticos
Serviço de câmbio
Cofre
Caixa eletrônico
Armazenamento de bagagem
Área de fumantes
Lavanderia self-service
24-Hour Front Desk
Bingo
Concierge Services
Lockers Available
Atividades
Piscina
Quadra de tênis
Praia privada
Jardim
Praia (na proximidade)
Bilhar
Mini golfe
Parque infantil
Piscina externa
Música ao vivo
Evening Entertainment
Mobiliário de área externa
Pool (Seasonal Outdoor)
Tênis de mesa
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis