Name: Queens Hotel Cheltenham
Address: The Promenade, Cheltenham, Gloucestershire (grevskap), GB
Price range: 106 US$–636 US$ per night
Rating: 8.73

Vad gäster tycker

Queens Hotel Cheltenham är en storslagen hotellbyggnad i centralt läge, präglad av sin vackra periodarkitektur och vänliga personal. Gästerna uppskattar bekväma sängar och en elegant atmosfär, med många som tycker om rena, välutrustade rum och bekväm parkering på plats för att utforska butiker, restauranger och parker i närheten.

Återkommande problem inkluderar dock buller från gatan och barer, ljud från evenemang och ett mekaniskt surr från externa fläktar som påverkar vissa rum. Temperaturregleringen är en vanlig frustration, med rapporter om kalla rum, ineffektiv luftkonditionering eller värme och lågt vattentryck i vissa badrum, samt enstaka underhållsbrister. Frukosten och restaurangen får beröm, men priserna, menyn och servicehastigheten varierar. Bäst för resenärer som värdesätter periodcharm och komfort och kan acceptera en del ljud och egenheter.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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Faciliteter

Parkering på plats är bekvämt men mot avgift. Utbudet av fritidsaktiviteter är begränsat, och baren eller utomhusområdena kan vara små, stänga tidigt eller vara otillgängliga under evenemang.

Relaterade gästrecensioner

8

Yalda

9 sep. 2025

·

Stannade 1 natt

Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.

10

Debra

10 aug. 2025

·

Stannade 1 natt

Location, surroundings and excellent parking facilities makes the QH a great place to stay.

10

Peter

17 jan. 2023

·

Stannade 19 373 nätter

We were looking for a hotel with facilities for the disabled. This hotel provided all we needed, and more. Excellent food, helpful staff, and the bonus was a charger in the car park. Definitely on our come again list.

10

Amanda

23 nov. 2024

·

Stannade 1 natt

Lovely hotel with parking in central location.

10

Tony

23 sep. 2023

·

Stannade 1 natt

Only 1 lift and small but it is a old bulding

10

Mark

1 sep. 2025

·

Stannade 1 natt

Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.

10

Ash

29 juni 2024

·

Stannade 1 natt

Excellent location in a lovely park leafy area surrounded by European style cafes and boutique shops. Parking is safe and secure on the hotel grounds. Kyra and Alex on reception were genuinely welcoming and friendly. There's a lovely relaxing garden bar area with soothing music playing in the back ground. The hotel had a warm homely feel to it. I came away feeling I must come back here again very soon

6

Carol

7 maj 2025

·

Stannade 1 natt

Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.

6

JULIA

12 aug. 2024

·

Stannade 1 natt

I was looking forward to staying at The Queens but on arrival discovered that there was no outside area. The patio area was closed due to re-furbishment. The middle of summer seems an odd time to do that. There was no mention of this on their website. I told a few members of staff of my disappointment but got no reaction. I wouldn't have stayed there if I'd known.

6

Robert

2 jan. 2026

·

Stannade 2 nätter

Noisy room, bar to small not enough seating areas.

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Renlighet

Många gäster tyckte att rummen och de allmänna utrymmena var mycket rena. Återkommande problem inkluderar dock lukt från avlopp eller spillvatten, samt enstaka fläckiga eller slitna mattor eller möbler, plus några missar från städningen.

Relaterade gästrecensioner

10

Amanda

16 dec. 2025

·

Stannade 1 natt

Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble

4

Katie

24 aug. 2025

·

Stannade 1 natt

Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.

6

Helen

12 okt. 2023

·

Stannade 1 natt

This hotel is very out dated and need a lick of paint but more importantly the carpets need cleaning - stains all over the bedroom floor. It was clean, just old. TV did not work in the bedroom either which when you’re staying on your own isn’t ideal.

10

Babs

10 aug. 2025

·

Stannade 2 nätter

The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell

10

john

31 dec. 2025

·

Stannade 3 nätter

Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City

10

Martin

25 aug. 2025

·

Stannade 4 nätter

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.

10

Aby

17 aug. 2025

·

Stannade 1 natt

Very clean, comfortable beds, spacious room

6

c

8 sep. 2024

·

Stannade 1 natt

The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund

10

Katie

11 sep. 2023

·

Stannade 1 natt

Everything was perfect except we forgot to mention to Reception when checking out, there was a horrible drain/toilet smell in the bathroom. After we had used the toilet and sink it got less and by the next morning the smell had gone so perhaps the room hadn’t been used for a while.

10

Greg

9 sep. 2024

·

Stannade 1 natt

Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.

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Rum

Rummen är generellt sett bekväma och ofta rymliga, med historisk charm, men kvaliteten varierar. Vanliga nackdelar inkluderar buller från gator eller externa fläktar, problem med temperaturregleringen, lågt vattentryck, små badrum och en del sliten inredning.

Relaterade gästrecensioner

6

Adam

11 maj 2025

·

Stannade 2 nätter

The shower was so weak it was basically completely useless. somewhat ruined my experience. My bathroom was also very tiny and not especially nice. And this isn't really anyone's fault, but it was very very noisy, night and day. Banging, creaking, doors slamming, windows rattling from music from outside, running, shouting. I wouldn't stay there again.

6

Ioan

18 aug. 2024

·

Stannade 1 natt

The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.

6

Elizabeth

12 maj 2025

·

Stannade 1 natt

Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.

10

Mark

1 sep. 2025

·

Stannade 1 natt

Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.

2

Wayne

30 dec. 2025

·

Stannade 1 natt

Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.

4

Michael

14 dec. 2025

·

Stannade 3 nätter

The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!

10

Katie

29 okt. 2023

·

Stannade 1 natt

Stunning hotel.. we were luckily upgraded to a suite which was spacious, very clean and well equipped. I think probably one of the nicest hotel rooms we'd stayed in for some time. The only down side was that the room was so hot, and when we opened the window, the road noise was quite bad. Will be returning very soon.

6

HECTOR

25 feb. 2025

·

Stannade 3 nätter

Queen’s Hotel has a lot of historical charm, but its age shows in the architecture. The floors throughout are extremely creaky and uneven—to the point where walking in my room felt unsteady. Both my bedside lights did not work which was a shame. While the experience was interesting, given the price and the fact im not 60 yet I might consider other options next time.

8

Ashkan

4 jan. 2026

·

Stannade 2 nätter

Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.

8

Andrea

16 aug. 2024

·

Stannade 2 nätter

Room was too hot and troom 121 was ver noisy. No view and air condition units outside. Air conditioning was set at 18 wouldn't go any lower had to use a fan.

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Service

Servicen beskrivs ofta som vänlig och hjälpsam i hela hotellet. En del gäster upplevde dock brister som långsam service i baren, oresponsiv uppföljning eller otrevliga bemötanden i receptionen, samt enstaka problem vid in- eller utcheckning eller fakturering.

Relaterade gästrecensioner

10

Stuart

20 aug. 2024

·

Stannade 1 natt

Excellent hotel. Staff very good, Jack on reception exceptionally welcoming and informative.

4

Ed

19 apr. 2024

·

Stannade 1 natt

The hotel was ok and the room was a good size. However the hotel has been let down by a rather rude and obnoxious receptionist. Sadly I didn't take her name, but she accused me of lying about paying for two parking spaces! It was totally unacceptable and unprofessional and left a terrible taste in our mouth.

8

Barry

29 nov. 2025

·

Stannade 1 natt

Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.

10

Ronald

2 jan. 2025

·

Stannade 1 natt

Even though I only stayed the one night I could not fault the service or any of the staff from the reception to the waiting staff and the evening bar person Excellent I will definitely be going back Thank you Ron From Cheshire

10

Alan

23 dec. 2025

·

Stannade 1 natt

This was an interesting building. The staff were excellent.

10

Eric

23 maj 2023

·

Stannade 2 nätter

My wife and I were on a trip with a group of friends that all stayed at Queens Hotel. We received notice that there was a problem with our particular room. The Queens Hotel staff displaced us for one night at a hotel nearby. While we were bummed to be away from friends, we were very understanding. When we returned to check in the following day, the staff had gone above and beyond to make sure our 1 night there was unforgettable. I highly recommend this hotel for the service and location in Cheltenham.

10

Louise

27 dec. 2024

·

Stannade 3 nätter

Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.

10

RITA-MARIE

8 juli 2024

·

Stannade 4 nätter

A charming period property in an excellent location. Staff are exceptional in all respects. Would recommend.

10

Matt

24 nov. 2025

·

Stannade 2 nätter

Staff were very helpful and we were well looked after

6

Norman

2 juli 2024

·

Stannade 1 natt

Good location with good parking. Check in was not good. Our room number on the system was wrong so couldn’t charge anything to the room bill. Apparently couldn’t be fixed so had to pay everything individually by card. Air conditioning in bedroom was either not working or very poor so room was very hot.

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Läge

Det utmärkta centrala läget nära Promenade, parker, butiker och restauranger gör det enkelt att ta sig runt. Vissa rum med utsikt mot gatan drabbas av oväsen från närliggande barer eller trafik sent på kvällen.

Relaterade gästrecensioner

10

Debra

10 aug. 2025

·

Stannade 1 natt

Location, surroundings and excellent parking facilities makes the QH a great place to stay.

8

Julie

28 maj 2025

·

Stannade 1 natt

Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel

10

Julie

13 juni 2025

·

Stannade 1 natt

Excellent location and close to bars and restaurants

6

Ioan

18 aug. 2024

·

Stannade 1 natt

The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.

10

Kristopher

29 sep. 2024

·

Stannade 2 nätter

Great location and great staff. Can’t ask for more from a hotel.

10

michelle

6 nov. 2024

·

Stannade 1 natt

Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central

10

Stephen

24 juli 2025

·

Stannade 3 nätter

A very smart upmarket hotel. Excellent location for my requirements.

8

Ross

1 sep. 2024

·

Stannade 1 natt

Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.

10

Gary

10 maj 2025

·

Stannade 1 natt

Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.

10

Federico

27 aug. 2025

·

Stannade 2 nätter

Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.

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Måltider

Frukosten och hotellets restaurang får mycket beröm. Flera recensioner nämner dock höga priser, begränsat menyutbud, långsam eller stressad service och en varierande frukostkvalitet.

Relaterade gästrecensioner

4

Claudio

9 sep. 2025

·

Stannade 1 natt

I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came

10

Clare

23 apr. 2024

·

Stannade 1 natt

Excellent stay. Lovely staff and superb breakfast!

8

emma

20 sep. 2023

·

Stannade 1 natt

Lovely room, reception staff very helpful, disappointing bar food.

8

Leanna

10 nov. 2025

·

Stannade 1 natt

Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy

10

Janet

1 nov. 2025

·

Stannade 1 natt

The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.

8

Arlene

13 aug. 2023

·

Stannade 1 natt

Loved the location to city centre Beautiful hotel luxuriously decorated Cleanliness outstanding. Staff excellent . Dining menu quite limited for such a highly rated hotel Only complaint there is a restaurant on the opposite corner and the music is deafening. Also beware of the 12.5% service charge on food and drink Bit expensive and inviting gratuities on top .

8

Eileen

27 juni 2025

·

Stannade 1 natt

Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.

6

Carol

7 maj 2025

·

Stannade 1 natt

Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.

8

Darren

30 juli 2024

·

Stannade 1 natt

Nice stay comfortable bed food on evening excellent breakfast not so good it wasn't cooked to order it was left standing too long

10

Dennis

3 juli 2025

·

Stannade 2 nätter

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location

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Månad	Genomsnittligt pris
januari	144 US$
februari	149 US$
mars	242 US$
april	159 US$
maj	187 US$
juni	167 US$
juli	168 US$
augusti	145 US$
september	180 US$
oktober	181 US$
november	181 US$
december	173 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $188	21 $230	22 $173	23 $255	24 $230
25 $106	26 $134	27 $161	28 $156	29 $109	30 $166	31 $184

sö	må	ti	on	to	fr	lö
1 $106	2 $133	3 $196	4 $211	5 $164	6 $151	7 $257
8 $130	9 $181	10 $253	11 $178	12 $277	13 $636	14 $626
15 $152	16 $128	17 $247	18 $173	19 $214	20	21 $372
22 $106	23 $161	24 $185	25 $182	26 $216	27 $192	28 $257
29 $116	30 $115

Queens Hotel Cheltenham

Priser för Queens Hotel Cheltenham

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

Deluxe dubbelrum - 1 kingsize-säng - eget badrum - utsikt mot staden

Executive dubbelrum - 1 kingsize-säng - eget badrum

Superior dubbelrum - 1 queensize-säng - eget badrum

Superior-rum - 1 queensize-säng - eget badrum - utsikt mot staden

Deluxe dubbelrum - 1 kingsize-säng - eget badrum

Classic dubbelrum - 1 queensize-säng - eget badrum

Svit Superior - 1 kingsize-säng - eget badrum

Gästrecensioner för Queens Hotel Cheltenham

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Vad gäster tycker

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