Hilton Garden Inn Columbus

Was a great stay, property and amenities were excellent overall one of my better stays in my travels. Only suggestion is some anti slip precautions such as mat or strips, tub very slick.

I booked and paid for a king room through a third‑party. When I arrived the hotel was oversold and could not provide a king, so they moved me to a two‑queen room at a lower rate. The attendant charged me on‑site for the two nights instead of using my online payment. My charges were: $341.12 through the third‑party, $250.70 for the on‑site room charge, and $150 for incidentals. At check‑in I was told the $250.70 charge would be voided and that my bill would be adjusted for the room‑rate difference at checkout. At checkout they confirmed the $250.70 was voided and provided documentation, but refused to credit me for being charged for a king room when only two queens were available. I was not allowed to speak with a manager, was told nothing more could be done, and found the on‑site supervisor unprofessional and unhelpful.

I was out all day to come in and see the cleaning staff didn't refresh my room, no clean linens, towels and rooms not freshen up. Lovely place beautiful but that's the only upset.

The room was clean and the pool too

The staff is top of the line. The location is perfect and this hotel has all the amenities! I travel for work and come to this area often and I will definitely be staying here from now on!