Stanley house hotel & spa
163 $US
/nuit
Moyenne pour octobre
Prix pour Stanley house hotel & spa
Sélectionnez les dates pour voir les prix et les disponibilités
163 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Stanley house hotel & spa, les prix par nuit s'élèvent en moyenne à 147 $US pendant le mois le moins cher (janvier) et à 185 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 147 $US |
| février | 164 $US |
| mars | 179 $US |
| avril | 172 $US |
| mai | 185 $US |
| juin | 178 $US |
| juillet | 178 $US |
| août | 169 $US |
| septembre | 166 $US |
| octobre | 163 $US |
| novembre | 156 $US |
| décembre | 171 $US |
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oct. · 163 $US
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Le plus cher : mai (env. 185 $US)
Le moins cher : janvier (env. 147 $US)
À propos de cet établissement
Relax at the spa with massages and enjoy a restaurant, bar, and free parking in this luxurious Blackburn hotel.
Emplacement
L'hébergement Stanley House Hotel & Spa vous attend pour un séjour exceptionnel à Blackburn, plus précisément en zone rurale, près d'une gare. En vacances, tout le monde doit pouvoir en profiter ! Les célèbres Musée et galerie d'art de Blackburn et Thwaites Empire Theatre raviront les amoureux de culture, tandis que les très chouettes Marché Clitheroe Country Market et Centre commercial Botany Bay Mill Shopping Centre donneront le sourire aux mordus de shopping. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Patinoire Blackburn Arena et Ewood Park (stade), et préparez-vous à vibrer !
Restaurant
Sauna
Service en chambre
Nettoyage à sec
Ménage
Salles de réunion
Emplacement
Further lane, Mellor, Blackburn, Mellor, Blackburn, District de Ribble Valley, Angleterre, Royaume-Uni
Options de chambre
6
Chambre Exécutive
1 Grand Lit Double
2 Lits Simples
Couchages 6
323 ft²
Vue sur la courVue sur le jardinClimatisationChauffageWi-Fi (gratuit)
11
Chambre Luxe
1 Lit Double
Couchages 4
259 ft²
Vue sur le jardinClimatisationChauffageRéfrigérateurPatioAccessible par escalier
12
Double Or Twin Room
1 Lit Double
Couchages 6
345 ft²
Vue sur le jardinChauffageRéfrigérateurCanapé-litAccessible par escalier
11
Suite
1 Grand Lit Double
Couchages 8
431 ft²
Vue sur le jardinChauffageRéfrigérateurCanapé-litAccessible par escalier
4
Double Or Twin Room Disability Access
2 Lits Simples
1 Lit Double
323 ft²
Vue sur le jardinClimatisationChauffageRéfrigérateur
4
Deluxe Suite
1 Lit Double
431 ft²
Vue sur le jardinClimatisationChauffageRéfrigérateur
1
Chambre Standard
345 ft²
Climatisation
3
Standard Suite
1 Très Grand Lit Double
431 ft²
ClimatisationTélévision
Avis des voyageurs sur Stanley house hotel & spa
8
Très bien
Basé sur 619 avis vérifiés
Qui séjourne ici ?
Affaires
8%
Couples
47%
Familles
20%
Groupes
22%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Stanley House & Spa, les clients apprécient l'emplacement paisible à la campagne, à proximité des autoroutes, et les chambres généralement spacieuses et confortables. Les avis concernant le spa, la restauration et le service varient d'excellents à décevants en fonction des effectifs et des frais supplémentaires.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Stanley House & Spa, les clients apprécient l'emplacement paisible à la campagne, à proximité des autoroutes, et les chambres généralement spacieuses et confortables. Les avis concernant le spa, la restauration et le service varient d'excellents à décevants en fonction des effectifs et des frais supplémentaires.
Beaucoup apprécient les beaux jardins, le parking gratuit et le choix entre des chambres de style Manor House pleines de caractère ou des chambres modernes Woodlands. Les inconvénients récurrents incluent l'accès payant au spa que certains trouvent cher ou limité, des contraintes de réservation au restaurant avec un service de petit-déjeuner lent ou chaotique, et d'occasionnels problèmes de propreté, d'entretien ou de réservation. Attendez-vous à un séjour pittoresque dans des chambres confortables, mais vérifiez à l'avance les coûts du spa et les réservations au restaurant.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations du spa sont populaires et bien considérées, mais l'accès est payant et peut sembler cher ou limité. Le parking gratuit et les beaux jardins sont appréciés, et la salle de sport est mentionnée positivement.
Avis de voyageur à ce sujet
8
Saleem
26 oct. 2025
·
A séjourné 1 nuit
Free parking friendly staff nice big spacious room in the Manor House. Nice breakfast definitey will come back again next year.
Free parking friendly staff nice big spacious room in the Manor House. Nice breakfast definitey will come back again next year.
2
Abeel
30 nov. 2024
·
A séjourné 1 nuit
Had to pay £60 to use the pool and sauna
Had to pay £60 to use the pool and sauna
8
Daniel
17 juin 2025
·
A séjourné 2 nuits
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
6
Jeremy
29 mai 2025
·
A séjourné 1 nuit
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
6
Elizabeth
23 oct. 2025
·
A séjourné 2 nuits
The room was modern and with excellent bathing and showering options. Spa was good and I enjoyed the experience (shame it's extra cost on top for guests). Service in the restaurant was awful and, in my opinion, purely down to the lack of staff - once the restaurant became quieter, the staff we more plentiful and definitely 'happier' - I experienced this through one breakfast and two dinner services and also the same last time I stayed.
The room was modern and with excellent bathing and showering options. Spa was good and I enjoyed the experience (shame it's extra cost on top for guests). Service in the restaurant was awful and, in my opinion, purely down to the lack of staff - once the restaurant became quieter, the staff we more plentiful and definitely 'happier' - I experienced this through one breakfast and two dinner services and also the same last time I stayed.
8
Michael
21 oct. 2025
·
A séjourné 1 nuit
The hotel was nice, good location and everything in great condition However, I was unhappy with the booking experience and would want to bring this to other people's attention. On your website the hotel was advertised as having a spa etc and the room I booked made no mention of that not being included. I therefore booked the room on a non refundable basis and then rang to make a booking for the spa and was told the spa was not included in the price. I was very unhappy about this as I could have booked a cheaper hotel but chose this one because of the spa. Basically, it is not advertised correctly and I was not happy, but the hotel itself and my stay generally was good
The hotel was nice, good location and everything in great condition However, I was unhappy with the booking experience and would want to bring this to other people's attention. On your website the hotel was advertised as having a spa etc and the room I booked made no mention of that not being included. I therefore booked the room on a non refundable basis and then rang to make a booking for the spa and was told the spa was not included in the price. I was very unhappy about this as I could have booked a cheaper hotel but chose this one because of the spa. Basically, it is not advertised correctly and I was not happy, but the hotel itself and my stay generally was good
10
David
23 févr. 2025
·
A séjourné 1 nuit
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
10
Geoff
23 juin 2025
·
A séjourné 1 nuit
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
2
Richard
3 janv. 2025
·
A séjourné 1 nuit
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
10
Dr. Nicolas
1 déc. 2022
·
A séjourné 19 326 nuits
Lovely stay in a beautiful hotel. We had a relaxing time in the spa area with wonderful massage and later on an excellent dinner.
Lovely stay in a beautiful hotel. We had a relaxing time in the spa area with wonderful massage and later on an excellent dinner.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sur la propreté sont mitigés : plusieurs clients signalent des chambres très propres, tandis que d'autres citent un manque de ménage tel que des salles de bain sales et des entrées ou des jardins jonchés de détritus.
Avis de voyageur à ce sujet
10
Tim
19 août 2022
·
A séjourné 1 nuit
A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.
A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.
10
Alice
13 juil. 2022
·
A séjourné 1 nuit
This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.
This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.
8
Rod
3 févr. 2022
·
A séjourné 1 nuit
We stayed overnight when attending the Lancashire Tourism Awards. Very clean, welcoming and comfortable. Good breakfast.
We stayed overnight when attending the Lancashire Tourism Awards. Very clean, welcoming and comfortable. Good breakfast.
6
Clare
10 janv. 2025
·
A séjourné 2 nuits
Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.
Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.
2
Richard
3 janv. 2025
·
A séjourné 1 nuit
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
6
Julie
1 juin 2025
·
A séjourné 1 nuit
How fabulous that the accessible room has two bathrooms, shame there is no shelf for toiletries in the accessible one, and the floor is not slip proof. I could feel that the bath was not properly cleaned when in it. Not enough milk and no choice of teas that I would expect at the price paid. One packet of two biscuits between two! The bed was comfy though and we slept well. The blackout blinds work well, and it was quiet. Breakfast, wasn’t great, had to ask for fruit to be filled up, the coffee was VERY weak, had to top an Americano up with an espresso to taste it. No marmalade, choice of two juices, but no sign to say what they were, not a problem unless you can’t drink grapefruit juice I suppose, but would have been helpful. Had to search for extra cutlery or crockery. Not helped by a spider crawling onto my table from underneath (I realise this was no one’s fault 😊) All in all, I felt somewhat disappointed at the standard, for the price paid of nearly £200 per night.
How fabulous that the accessible room has two bathrooms, shame there is no shelf for toiletries in the accessible one, and the floor is not slip proof. I could feel that the bath was not properly cleaned when in it. Not enough milk and no choice of teas that I would expect at the price paid. One packet of two biscuits between two! The bed was comfy though and we slept well. The blackout blinds work well, and it was quiet. Breakfast, wasn’t great, had to ask for fruit to be filled up, the coffee was VERY weak, had to top an Americano up with an espresso to taste it. No marmalade, choice of two juices, but no sign to say what they were, not a problem unless you can’t drink grapefruit juice I suppose, but would have been helpful. Had to search for extra cutlery or crockery. Not helped by a spider crawling onto my table from underneath (I realise this was no one’s fault 😊) All in all, I felt somewhat disappointed at the standard, for the price paid of nearly £200 per night.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, avec un mélange d'options modernes Woodlands et de chambres Manor House pleines de caractère, dont certaines offrent de belles vues et un séjour paisible. Les inconvénients incluent un Wi-Fi faible, d'occasionnels problèmes d'entretien ou des particularités de conception de la salle de bain, et de rares erreurs d'attribution de chambre.
Avis de voyageur à ce sujet
8
Saleem
26 oct. 2025
·
A séjourné 1 nuit
Free parking friendly staff nice big spacious room in the Manor House. Nice breakfast definitey will come back again next year.
Free parking friendly staff nice big spacious room in the Manor House. Nice breakfast definitey will come back again next year.
8
Daniel
17 juin 2025
·
A séjourné 2 nuits
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
10
Tim
19 août 2022
·
A séjourné 1 nuit
A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.
A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.
10
Derek
4 févr. 2022
·
A séjourné 1 nuit
We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!
We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!
10
M A
24 déc. 2021
·
A séjourné 1 nuit
Brilliant stay. Lovely big and cosy room. Superb breakfast topped with attentive staff & courteous service. It was very quiet though due to Covid.
Brilliant stay. Lovely big and cosy room. Superb breakfast topped with attentive staff & courteous service. It was very quiet though due to Covid.
10
Ann
9 sept. 2025
·
A séjourné 1 nuit
Lovely setting and wonderful comfortable room very cosy
Lovely setting and wonderful comfortable room very cosy
10
Geoff
23 juin 2025
·
A séjourné 1 nuit
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
8
Mazharul
2 nov. 2025
·
A séjourné 3 nuits
The room, location, atmosphere was all fantastic. The only reason I have not given it an excellent and 5 stars is, the wi-fi is not good at all - definitely requires improving on a massive scale. It would be fine if phone service was better but, due to the hotel being so high up and out of the way this is ffevtes
The room, location, atmosphere was all fantastic. The only reason I have not given it an excellent and 5 stars is, the wi-fi is not good at all - definitely requires improving on a massive scale. It would be fine if phone service was better but, due to the hotel being so high up and out of the way this is ffevtes
2
Richard
3 janv. 2025
·
A séjourné 1 nuit
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims. We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments. You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price. As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed. No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.
8
John
10 déc. 2022
·
A séjourné 2 nuits
staff very friendly especially in restaurant and front desk, Shower in room was poorly designed and unsafe with slippery smooth flooring. Water heating switches on wall badly sited away from shower head and unclear as to adjustment of heat etc. towel drying rail sited in such a way that it was easy to get burned when drying from shower. Toilet pedestel far too low.
staff very friendly especially in restaurant and front desk, Shower in room was poorly designed and unsafe with slippery smooth flooring. Water heating switches on wall badly sited away from shower head and unclear as to adjustment of heat etc. towel drying rail sited in such a way that it was easy to get burned when drying from shower. Toilet pedestel far too low.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux membres du personnel sont amicaux et serviables, mais le service peut être variable : équipes du restaurant ou du petit-déjeuner sous-effectives, enregistrement lent, politiques de réservation inflexibles, retenues sur les dépôts et un cas grave de réservation prépayée perdue.
Avis de voyageur à ce sujet
8
Stuart
31 oct. 2025
·
A séjourné 3 nuits
Restraunt staff in the evening not very accomodating if you have not booked a table in the restraunt for a specific time, this is not always possible on a business trip, I was made to eat my meal in lounge with low tables (which is not convieant for eating) as I had not booked, I sat and ate my meal in the lounge then waitied half hour after finishing my meal and watched at least three free tables in restraunt the full time I was in the lounge.
Restraunt staff in the evening not very accomodating if you have not booked a table in the restraunt for a specific time, this is not always possible on a business trip, I was made to eat my meal in lounge with low tables (which is not convieant for eating) as I had not booked, I sat and ate my meal in the lounge then waitied half hour after finishing my meal and watched at least three free tables in restraunt the full time I was in the lounge.
8
Michael
15 juil. 2025
·
A séjourné 1 nuit
The room and the grounds were excellent. Evening meal, although the menu was basic and limited, the food was good. Breakfast was chaotic, just given a couple of menus and told to find a table. Shortage of breakfast items with staff not replenishing them. Had to get a chair for my table. Check out was worse, six people waiting to check out with only one member of staff at the desk who was on the phone for over 5 minutes while people were waiting to settle their bills. Lack of staff and staff training really lets this place down.
The room and the grounds were excellent. Evening meal, although the menu was basic and limited, the food was good. Breakfast was chaotic, just given a couple of menus and told to find a table. Shortage of breakfast items with staff not replenishing them. Had to get a chair for my table. Check out was worse, six people waiting to check out with only one member of staff at the desk who was on the phone for over 5 minutes while people were waiting to settle their bills. Lack of staff and staff training really lets this place down.
6
Ruth
9 juil. 2025
·
A séjourné 1 nuit
Upon arrival only one key card offered had to go down to reception to ask for another. No room service offered, this is not mentioned when booking or when checking in. I rang down to order room service and was told this is not available as the hotel rooms are not in the main building. Having stayed at many hotels which always accommodate this despite being in different areas etc, this is a poor excuse for not offering room service and should be made clear at the time. Had to leave a £50 damages deposit when checking in which I am still waiting for days later. I have traveled all over the world and for a hotel of this calibre, I cannot understand why a damages deposit is necessary. The type of clientele it attracts would suggest a damages deposit is not necessary at all. I would not book again.
Upon arrival only one key card offered had to go down to reception to ask for another. No room service offered, this is not mentioned when booking or when checking in. I rang down to order room service and was told this is not available as the hotel rooms are not in the main building. Having stayed at many hotels which always accommodate this despite being in different areas etc, this is a poor excuse for not offering room service and should be made clear at the time. Had to leave a £50 damages deposit when checking in which I am still waiting for days later. I have traveled all over the world and for a hotel of this calibre, I cannot understand why a damages deposit is necessary. The type of clientele it attracts would suggest a damages deposit is not necessary at all. I would not book again.
6
Jeremy
29 mai 2025
·
A séjourné 1 nuit
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
6
Elizabeth
23 oct. 2025
·
A séjourné 2 nuits
The room was modern and with excellent bathing and showering options. Spa was good and I enjoyed the experience (shame it's extra cost on top for guests). Service in the restaurant was awful and, in my opinion, purely down to the lack of staff - once the restaurant became quieter, the staff we more plentiful and definitely 'happier' - I experienced this through one breakfast and two dinner services and also the same last time I stayed.
The room was modern and with excellent bathing and showering options. Spa was good and I enjoyed the experience (shame it's extra cost on top for guests). Service in the restaurant was awful and, in my opinion, purely down to the lack of staff - once the restaurant became quieter, the staff we more plentiful and definitely 'happier' - I experienced this through one breakfast and two dinner services and also the same last time I stayed.
2
Catherine
28 avr. 2024
·
A séjourné 2 nuits
The worst hotel service that I have ever experienced. NEVER AGAIN
The worst hotel service that I have ever experienced. NEVER AGAIN
10
Andrew
13 août 2022
·
A séjourné 1 nuit
Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.
Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.
10
David
23 févr. 2025
·
A séjourné 1 nuit
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
2
Troy
9 avr. 2025
·
A séjourné 5 nuits
Worst experience we've had in a very long time. Booked 4+ months in advance and pre paid. Had conversation maybe three weeks before arriving about an onsite event... they certainly had the reservation.... but on arrival, they "lost it". The expedia rep got on the phone with them, bit cpuldnt resolve othe than the Stanley House offered us a room at their "sister property"... a highway side Hampton... not exactly simliar to a countryside spa resort and obviously not what a couple is looking for for five nights in Blackburn. They would not process a refund but the hampton wpuld be at "no additional charge" ... so we get to pay Stanley House rates for rhe Hampton how nice... or i am just outbog pocket for the whole thing. There was very little availability anywhere else and we had a friday night evwnt (match).... so, stuck. Further outrage, we got to the Hampton and realized although we were stuck for at least a couple of nights... but no way were we staying five...so within the hour we arrived i was scouring for other options and the first bloody result that pops up is a availability at the stanley jouse from saturday on?!... really felt like a bait and switch because they were busy thursday/friday. Bthey could have at least said that and welcomed us back for the rest of our stay. In any event we cancelled all of our side trips ( at cost to us) and left for manchester (which was cool despite the additional cost). All in all, the most expensive Hampton i've ever stay at
Worst experience we've had in a very long time. Booked 4+ months in advance and pre paid. Had conversation maybe three weeks before arriving about an onsite event... they certainly had the reservation.... but on arrival, they "lost it". The expedia rep got on the phone with them, bit cpuldnt resolve othe than the Stanley House offered us a room at their "sister property"... a highway side Hampton... not exactly simliar to a countryside spa resort and obviously not what a couple is looking for for five nights in Blackburn. They would not process a refund but the hampton wpuld be at "no additional charge" ... so we get to pay Stanley House rates for rhe Hampton how nice... or i am just outbog pocket for the whole thing. There was very little availability anywhere else and we had a friday night evwnt (match).... so, stuck. Further outrage, we got to the Hampton and realized although we were stuck for at least a couple of nights... but no way were we staying five...so within the hour we arrived i was scouring for other options and the first bloody result that pops up is a availability at the stanley jouse from saturday on?!... really felt like a bait and switch because they were busy thursday/friday. Bthey could have at least said that and welcomed us back for the rest of our stay. In any event we cancelled all of our side trips ( at cost to us) and left for manchester (which was cool despite the additional cost). All in all, the most expensive Hampton i've ever stay at
8
Caroline
17 juin 2025
·
A séjourné 1 nuit
Great hotel, lovely room and helpful staff. Bit of confusion on check in with payment however
Great hotel, lovely room and helpful staff. Bit of confusion on check in with payment however
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans la campagne paisible avec une vue agréable, tout en étant accessible depuis les principales routes comme la M6. Certains notent une réception mobile limitée en raison de la situation élevée et isolée.
Avis de voyageur à ce sujet
10
Damian
3 avr. 2024
·
A séjourné 3 nuits
Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.
Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.
6
Jeremy
29 mai 2025
·
A séjourné 1 nuit
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.
10
Alice
13 juil. 2022
·
A séjourné 1 nuit
This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.
This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.
10
Derek
4 févr. 2022
·
A séjourné 1 nuit
We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!
We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!
8
Michael
21 oct. 2025
·
A séjourné 1 nuit
The hotel was nice, good location and everything in great condition However, I was unhappy with the booking experience and would want to bring this to other people's attention. On your website the hotel was advertised as having a spa etc and the room I booked made no mention of that not being included. I therefore booked the room on a non refundable basis and then rang to make a booking for the spa and was told the spa was not included in the price. I was very unhappy about this as I could have booked a cheaper hotel but chose this one because of the spa. Basically, it is not advertised correctly and I was not happy, but the hotel itself and my stay generally was good
The hotel was nice, good location and everything in great condition However, I was unhappy with the booking experience and would want to bring this to other people's attention. On your website the hotel was advertised as having a spa etc and the room I booked made no mention of that not being included. I therefore booked the room on a non refundable basis and then rang to make a booking for the spa and was told the spa was not included in the price. I was very unhappy about this as I could have booked a cheaper hotel but chose this one because of the spa. Basically, it is not advertised correctly and I was not happy, but the hotel itself and my stay generally was good
10
Ann
9 sept. 2025
·
A séjourné 1 nuit
Lovely setting and wonderful comfortable room very cosy
Lovely setting and wonderful comfortable room very cosy
10
David
23 févr. 2025
·
A séjourné 1 nuit
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!
10
Geoff
23 juin 2025
·
A séjourné 1 nuit
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
8
Mazharul
2 nov. 2025
·
A séjourné 3 nuits
The room, location, atmosphere was all fantastic. The only reason I have not given it an excellent and 5 stars is, the wi-fi is not good at all - definitely requires improving on a massive scale. It would be fine if phone service was better but, due to the hotel being so high up and out of the way this is ffevtes
The room, location, atmosphere was all fantastic. The only reason I have not given it an excellent and 5 stars is, the wi-fi is not good at all - definitely requires improving on a massive scale. It would be fine if phone service was better but, due to the hotel being so high up and out of the way this is ffevtes
10
Kate
6 juil. 2023
·
A séjourné 1 nuit
Beautiful views and great staff.
Beautiful views and great staff.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture varie des dîners très bons aux menus basiques, tandis que le petit-déjeuner suscite régulièrement des plaintes concernant les retards, les pénuries et le désordre. La réservation à l'avance est souvent nécessaire pour les repas au restaurant.
Avis de voyageur à ce sujet
8
Stuart
31 oct. 2025
·
A séjourné 3 nuits
Restraunt staff in the evening not very accomodating if you have not booked a table in the restraunt for a specific time, this is not always possible on a business trip, I was made to eat my meal in lounge with low tables (which is not convieant for eating) as I had not booked, I sat and ate my meal in the lounge then waitied half hour after finishing my meal and watched at least three free tables in restraunt the full time I was in the lounge.
Restraunt staff in the evening not very accomodating if you have not booked a table in the restraunt for a specific time, this is not always possible on a business trip, I was made to eat my meal in lounge with low tables (which is not convieant for eating) as I had not booked, I sat and ate my meal in the lounge then waitied half hour after finishing my meal and watched at least three free tables in restraunt the full time I was in the lounge.
8
Michael
15 juil. 2025
·
A séjourné 1 nuit
The room and the grounds were excellent. Evening meal, although the menu was basic and limited, the food was good. Breakfast was chaotic, just given a couple of menus and told to find a table. Shortage of breakfast items with staff not replenishing them. Had to get a chair for my table. Check out was worse, six people waiting to check out with only one member of staff at the desk who was on the phone for over 5 minutes while people were waiting to settle their bills. Lack of staff and staff training really lets this place down.
The room and the grounds were excellent. Evening meal, although the menu was basic and limited, the food was good. Breakfast was chaotic, just given a couple of menus and told to find a table. Shortage of breakfast items with staff not replenishing them. Had to get a chair for my table. Check out was worse, six people waiting to check out with only one member of staff at the desk who was on the phone for over 5 minutes while people were waiting to settle their bills. Lack of staff and staff training really lets this place down.
8
Daniel
17 juin 2025
·
A séjourné 2 nuits
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
Check in was easy. Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden. The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc. The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal. We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them. The evening meal although nice, lacked attentive service again. The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.
10
Damian
3 avr. 2024
·
A séjourné 3 nuits
Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.
Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.
10
Rob
3 juil. 2025
·
A séjourné 1 nuit
The hotel is beautiful. The room was great. My only disappointment was that the restaurant was fully booked so I had to go elsewhere for food.
The hotel is beautiful. The room was great. My only disappointment was that the restaurant was fully booked so I had to go elsewhere for food.
10
Andrew
13 août 2022
·
A séjourné 1 nuit
Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.
Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.
6
Clare
10 janv. 2025
·
A séjourné 2 nuits
Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.
Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.
10
Geoff
23 juin 2025
·
A séjourné 1 nuit
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.
6
morag
28 sept. 2025
·
A séjourné 2 nuits
breakfast: if only they said you'd be an hour for food I could have came back. would have preferred the honesty.
breakfast: if only they said you'd be an hour for food I could have came back. would have preferred the honesty.
10
Dr. Nicolas
1 déc. 2022
·
A séjourné 19 326 nuits
Lovely stay in a beautiful hotel. We had a relaxing time in the spa area with wonderful massage and later on an excellent dinner.
Lovely stay in a beautiful hotel. We had a relaxing time in the spa area with wonderful massage and later on an excellent dinner.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
François
30 oct. 2025
·
A séjourné 1 nuit
Chambre calme et confortable. Personnel agréable
Chambre calme et confortable. Personnel agréable
10
eram
il y a 4 semaines
·
A séjourné 1 nuit
we stayed over before a wedding event & honest it was the best decision ever ! The hotel had a calm atmosphere, was clean and the staff were so very tentative to all our needs ! Thank you
we stayed over before a wedding event & honest it was the best decision ever ! The hotel had a calm atmosphere, was clean and the staff were so very tentative to all our needs ! Thank you
10
HELEN
19 sept. 2026
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A séjourné 1 nuit
Thursday 17th September 2026, Stayed here for my 10th wedding anniversary and absolutely loved it. The room we stayed in had rose petals on the bed and towels made into swans. Very clean, The bed was absolutely comfortable and big, The staff are so friendly and helpful. Breakfast was great and all cooked to perfection. Highly recommend
Thursday 17th September 2026, Stayed here for my 10th wedding anniversary and absolutely loved it. The room we stayed in had rose petals on the bed and towels made into swans. Very clean, The bed was absolutely comfortable and big, The staff are so friendly and helpful. Breakfast was great and all cooked to perfection. Highly recommend
6
Gianni
7 sept. 2026
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A séjourné 3 nuits
Great location, decor and good positive attitude and commendable courtesy by all staff. However, there were a few minor issues that could improve the ratings: - room service was great, but some replenishing of items (soap, biscuits, coffee pods) was lacking. For example, when 2 people are staying, you wouldn't just provide 2 pods (1 decaf and 1 normal strength) or just 1 pack of biscuit for 2 days in a row, meaning that it wasn't a mistake ... - breakfast menu says that coffeee and tea will be served at the table, but that is not the case. - breakfast items were not replaced (arriving closer to finishing serving time penalised us as fruit and continental food was lacking). - 1 bathroom light (over mirror) was not working. - towel heater was also not working - sink plug was not effective (was not functioning as per design so we had to remove it) - some hygiene practice in restaurant at breakfast was questionable (table cleaned with a short squirt of a spray and a paper napkin) - although not intending to use it, room fridge bar was virtually empty (just water and wasn't clear if that was free or chargeable items) - no instructions of various facilities in the room - probably overpriced (we were discouraged fro. using the restaurant and the SPA) - very good car park - very polite staff
Great location, decor and good positive attitude and commendable courtesy by all staff. However, there were a few minor issues that could improve the ratings: - room service was great, but some replenishing of items (soap, biscuits, coffee pods) was lacking. For example, when 2 people are staying, you wouldn't just provide 2 pods (1 decaf and 1 normal strength) or just 1 pack of biscuit for 2 days in a row, meaning that it wasn't a mistake ... - breakfast menu says that coffeee and tea will be served at the table, but that is not the case. - breakfast items were not replaced (arriving closer to finishing serving time penalised us as fruit and continental food was lacking). - 1 bathroom light (over mirror) was not working. - towel heater was also not working - sink plug was not effective (was not functioning as per design so we had to remove it) - some hygiene practice in restaurant at breakfast was questionable (table cleaned with a short squirt of a spray and a paper napkin) - although not intending to use it, room fridge bar was virtually empty (just water and wasn't clear if that was free or chargeable items) - no instructions of various facilities in the room - probably overpriced (we were discouraged fro. using the restaurant and the SPA) - very good car park - very polite staff
6
Jenny
13 juil. 2026
·
A séjourné 1 nuit
Lovely friendly staff but they didn't seem to know anything. There was no mention about breakfast times and location etc on check in. We asked about the pool but the staff in the main building didn't know whether it was included or not (it's not). When searching for a hotel, I specifically selected Air Con as a filter, but what I didn't realise until too late, is the rooms that came up on my search don't have any - fortunately it cooled down the night we were there. Lovely big rooms.
Lovely friendly staff but they didn't seem to know anything. There was no mention about breakfast times and location etc on check in. We asked about the pool but the staff in the main building didn't know whether it was included or not (it's not). When searching for a hotel, I specifically selected Air Con as a filter, but what I didn't realise until too late, is the rooms that came up on my search don't have any - fortunately it cooled down the night we were there. Lovely big rooms.
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Équipements populaires
Restaurant
Sauna
Service en chambre
Nettoyage à sec
Ménage
Salles de réunion
Général
Service en chambre
Restaurant
Sauna
Machine à café/Thé
Sèche-cheveux
Télévision
Bureau
Hammam
Massage
Soins corporels
Serviettes
Salle de bain privée
Combinaison baignoire/Douche
Couples/Private Dining
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Services
Nettoyage à sec
Ménage
Salles de réunion
Consigne à bagage
24-Hour Front Desk
Banquet Hall
Concierge Services
Conference Center
Laundry Facilities
Private Picnics
Proposal/Romance Packages Available
Wedding Services
Activités
Jardin
Newspapers in Lobby (free)
Full-Service Spa
Terrasse
Fitness Center (nearby)
Parking
Parking gratuit
Station de recharge pour véhicule électrique