國家海港亞歷山德里亞地區歡朋套房飯店

Hotel is under renovation with only one elevator functioning. The elevator was also being used by the construction workers causing significant delays going to or from your room.

It would’ve been better in my opinion if the property itself offered onsite parking.

The hotel is Beautiful BUT they were renovating rooms. Mattress boxes were in common areas of each floor as well as stacked boxes in the Lobby Common room. Empty hoxes and trash was outside on the deont side of the property. There had to be a better plan.

It seems this hotel is currently undergoing some room renovations as there were boxes of new furniture and old furniture being disposed of. This did not impact our stay and was neatly stacked out of the way of major walkways. Staff was very friendly and accommodating. The location is great if you are going to an event at Gaylord or looking to spend some time in National Harbor. The complimentary breakfast had a good variety of options that also rotated each day (eggs, at least one breakfast meat, waffle makers, other assorted breakfast foods). My only complaint was the state of the pool. I specifically booked a hotel with a pool which the hotel does have but it was very dirty with a very weird looking material floating along the bottom. We also noticed it didn’t seem chlorinated and was just overall unsanitary. Disappointing but the rest of the stay was great and comfortable so I can’t complain too much.

The pool is not heated... kids could not swim because indoor pool water was freezing. Makes no sense to have indoor pool in a cold climate region and its not heated!! Dont pick this hotel if looking for pool for kids when its cold outside.

Paid parking is a bummer, for the pricing there should be some sort of validation or discount.

Stayed several times prior. May not stay here again due to poor parking arrangements and extreme inconvenience. Unable to exit the parking garage during our stay and at the time of checkout. The vendor was no help and the hotel staff was inconsistent with their recommendation for a workaround. Loss of time, frustration and I still had to pay for parking.

Everything was great about our stay and the staff was even able to check us in early which was awesome. The only real downside was that the elevators were super slow. We were constantly waiting for them and at one point only one of them was even working. Otherwise great place to stay.

With renovations taking place the elevators were full of boxes that completely took the entire space allowing for few guests to enter. The elevator definitely was overweight creating a safety and health hazard. The hotel was filthy. I would never stay there ever again nor would I recommend it to anyone

For 4 days during a conference one elevator worked. Also the water was off without warning. They gave notice of a time and then changed it, woke up yo no running water! Which was off until about 11:30am. The original notice said 11am to 3pm

Hotel was great! Very clean, you could smell the cleanliness walking in. The rooms are spacious. Breakfast was perfect for on the go with plenty of options

Top of toilet tanks not clean, corners of shower curtain moldy.

The room was very large, clean, and comfortable! Elevators and the breakfast area were also very clean.

I was very disappointed with my recent stay. The bathroom in the lobby was filthy, which was extremely off-putting. The mirror in my room was in poor condition and clearly needs to be replaced. Additionally, there was a strong unpleasant odor when stepping onto the floor, suggesting that the carpet is old and may need to be changed. I’ve never had issues like this before, so this experience left me very dissatisfied.

It was okay. Rooms were a bit small but what really bothered me the most was there were just so many stains. In our room on the carpet and chair and the furniture in the lobby. Just seems kind of gross when you have to look before you sit.

We did get bit by a bed bug and informed the front desk. Unfortunately we booked through Expedia so compensation is delayed due to communication between Expedia and the hotel but everything else was great!

I discovered a bug in my bed while staying at the hotel. I promptly reported the issue to the front desk and the housekeeping manager was brought in to address it. Unfortunately, instead of providing a thorough cleaning or offering an alternative room the manager offered only complimentary parking and was presented as a “take it or leave it” option. This response not only failed to address the immediate concern but also left me feeling unsupported and uncomfortable. Due to the lack of adequate response, I made the decision to check out a day early and booked alternate accommodations at my own expense. In an attempt to escalate the issue, I obtained the contact information for the regional manager and left a detailed voicemail. Despite my outreach, I have not received any acknowledgment or response which further underscores the lack of support at various levels of management. Given the unsatisfactory experience and lack of response from staff I can not recommend this hotel to anyone.

nice staff, clean room/hotel

The privacy was nice, it was quiet and very clean!

With renovations taking place the elevators were full of boxes that completely took the entire space allowing for few guests to enter. The elevator definitely was overweight creating a safety and health hazard. The hotel was filthy. I would never stay there ever again nor would I recommend it to anyone

The staff was friendly and helpful, the room was spacious and clean, and it was quiet and comfy!

The rooms did not have curtains to block the lights from the adjacent parking which was on all night. They just has the sheer.

Very spacious room.

Internet was out for one day. Food and beverage prices in lobby were exorbitant.

The beds are super hard and the hotel needs a little work.

The room was pretty standard for a Hampton In , although there was no fridge. I called the front desk and was told most rooms have them, but not all. Outside of my room, the sixth floor hallway smelled awful, like fish. I saw them attempting to clean the rug, but the smell never went away.

The property needs a little updating, but for the most part, everything was fine.

I was surprised by how spacious the room was. Requests for room refresh were honored, and the complimentary hot breakfast buffet was great.

The room was great and the location is awesome. However, the AC was super noisy making it very difficult to sleep. I was traveling for work with a colleague and he had similar problem. I asked the reception and it seemed that that noise is standard for all rooms

Helpful staff and clean accommodations, but couldn’t compensate for the light and noise from the parking garage. My room was on the second floor facing the parking garage, and had sheer curtains. There was nothing to block the light from the open parking garage, so the room never got dark enough to sleep in. In addition, the people hollering, the beeps from car alarms, all made the room terrible. The staff was nice, the toiletries were sustainable (yay!), breakfast was better than most hotels in this range, and everything was clean. Get a room that faces the convention center!!!

Friendly staff, and clean room

Staff was friendly and accommodating

The hotel staff are quite perturbed if you book through Expedia.

During my stay there was an issue with key cards. The staff was accommodating and resolved the issue quickly.

It was very convenient to convention that I was attending at a reasonable rate, with clean rooms and very helpful & pleasant staff. Having breakfast included was also a nice add-on. Daytime front desk clerk is worth a mention. Name, I think, was Damien. Very accommodating & pleasant. I would definitely return.

Had a decent stay here. The property is overall nice, nothing fancy. The area with snacks/drinks was kind of odd. Staff was never at the desk and we had to wait for them to come out. Worst part of the stay was the fact that housekeeping knocked on our door at 0930 when we had the do not disturb sign on the door. It woke us up and we yelled that we did not need housekeeping. 10 minutes later they came back and started trying to come in the room! My husband had to get up and go to the door and tell them we did not need them, again. Check out wasn’t until 11am, so I’m not sure why it was necessary to do that.

My card was charged $1400 for a $600 stay

The two ladies at the front desk were Amazing! Thank you for everything!!

Unfortunately, this property within one year ( I stayed last year) was not the same with regards to staffing, pricing, (broken elevator), room itself didn't have the fridge it used to, nor the friendliness or willingness of staff to be customer oriented! Example I got locked out of hotel because they close entry at 8 or 9 pm and you need your key card to enter. I didn't know about this so I was standing at the door banging while the front desk person looked on, waved, ignored me, stayed on phone, never came over to help me and it was unacceptable! If you don't have polite educated front desk staff, you better sell the property to a chain that can operate it correctly. This was a sad visit, because my first time was simply divine! Things can change fast in the hotel business, so I'd be very careful about this place. The manager was a temp and told me how much trouble they have finding people to work?? If that's the case, it should be taken over by a company that can run it better. The daily included breakfast is always something I enjoy and it's definitely great still!!

The bed was like a rock. But what made this a horrible stay was the staff. In the middle of the night I was woken up by knocking at the door. Before I could get there to see who it was, the door unlocked and started to open. Thankfully I had the security latch set. Turns out it was a maintenance worker bringing pillows and sheets which we did not order. They were for another room. It was a total invasion of my privacy and traumatized my daughter who couldn't sleep the rest of the stay. The hotel apologized, admitted it was "incredibly unsettling" and offered me a $20 credit to somehow make up for it.

Great location and quiet.

Right next door to the Gaylord which is where my conference was for a fraction of the price!

Great hotel. Price is very reasonable, perfect walking distance to everything the National Harbor offers. Can’t wait to stay again!

Great hotel for business trip. Located across the street from the National Harbor Gaylord. Great alternative and close to many restaurants and shops.

Area around the hotel and the hotel lobby were great. Room was freshly refurbished. Right across from the convention center was nice and easy to make it over there for our event.

Clean, free breakfast, close to National Harbor, reasonably priced in comparison to Gaylord and MGM resorts nearby

Standard budget friendly hotel close to Fleet Street, Gaylord Resort and National Harbor waterfront (with ferry service to DC Wharf & Georgetown). Parking garage next door to hotel.

Convenient to our event , felt safe to walking , comfortable room

You have to park in an associated parking garage and then get the ticket added on to your room in order to have same day in-and-out privileges. Right across the street from the Gaylord Convention Center and much more cost effective, but not quite as nice. The included breakfast is good but there is no other onsite dinning.

Great location for walking and waterfront access.

The staff was friendly. Room was a good size for 4 women. Easy access to car garage. Indoor pool. Very nice Friday evening, all day Saturday, & Sunday morning stay. Thank you for your kindness!

Clean rooms, nice staff and the bed was pretty firm and uncomfortable. The best part of our stay was the delicious breakfast every morning.

Everything was great. Excellent breakfast. Parking is right across the street.

Nice breakfast offered, very friendly staff

Breakfast didn’t meet my expectations.

You have to park in an associated parking garage and then get the ticket added on to your room in order to have same day in-and-out privileges. Right across the street from the Gaylord Convention Center and much more cost effective, but not quite as nice. The included breakfast is good but there is no other onsite dinning.

I like the cleanliness, and comfort of the room. The breakfast was very nice. I was expecting continental, but to my surprise it had sooooo much more. I was very pleased!

Breakfast was delicious, hotel completely spotless, I will recommend 100% everything is by a walk in minutes.

I was surprised by how spacious the room was. Requests for room refresh were honored, and the complimentary hot breakfast buffet was great.

We had a great stay. Enjoyed the breakfast and pool and our room was fantastic. The front desk staff were very friendly and accommodating. Really enjoyed the area and that the hotel is walking distance to everything at the harbor. Will be back!