國家海港凱悅嘉軒酒店

The hotel, staff, service, facility and the surroundings was great but the parking is ridiculous. It cost us $25.00 per night to park because the hotel does not have a parking lot or a contract with any parking services. I would definitely stay here again. FYI - I found out that as a senior (which I am, with AARP they will include the parking fee when you book your hotel and give you a code to use.

The showers had no water pressure, ac thermostat went out, towels smelt dirty and stains on pillowcase. I had to change rooms because the toilet didnt flush. No pool

The property is wonderful, but you have to pay $25.00 to park. It is a beautiful property that is very clean with an amazing view of the water.

Very nice hotel clean room was amazing no issues the only thing I didn’t like was there was no parking at the hotel had to park across the street and it’s 25.00 per day other than that it was fine

Parking has a charge and isn’t on the property, makes it difficult when traveling with family/children

No Pool

they have no parking onsite

Hotel seemed clean and modern with a great breakfast and great service overall! Workout room was nice for a morning session, and the hotel room had a nice bathroom and felt spacious enough for a family of 4.

This Hotel have the best River View. Bar Harbor Restaurant inside hotel, and the breakfast buffet was very very good! I will stay here every time when I visit National Harbor.

Don't like that they don't offer parking. plan on paying around $25 per day.

This hotel was amazing. The staff was so pleasant, friendly and welcoming. The room was extremely clean. I loved the fact that the floors were hardwood and not carpet. Carpet makes it feel stuffy and as though it's hiding dirt. My view was the best...I overlooked the river, ferris wheel and the carousel. I would recommend this place 1000% and I would definitely be going back!

Very nice and clean. Comfy room and bed. The breakfast was good and a good selection. Nice area to walk around and I felt safe out walking with my daughter after dark. 15 minute ride to the Smithsonian. Nice shops in the area and good places to eat, all walking distance. 2 things I didn’t like was the street racers noise disruption after dark. We were on the 5th floor and it was still annoying. The other thing I didn’t like was around 1am I was awakened by the strong smell of someone smoking marijuana in their room or hallway the outside hallway. Otherwise I would give top ratings

almost everrything in hyatt place is super except that there are days that the hallway smells someone is smoking weed, occasional noise by someone whose drunk and all of the etaff are wonderful excep that one asian receptionist who was looking at me and made me feel out of place. i stayed for 10 days and never saw her smiled.

The housekeeping could be better. I found old blood stains on my pillowcase on the morning of our check out. Disgusting oversight. Seems they didn't care at all to fully inspect sheets. My fault for not inspecting as well. Not that I needed to.

Super clean hotel. One of the most comfortable stays I’ve had in a long time! Staff very friendly. Definitely will be my first choice for return visits.

The property is always very clean and the service was excellent

Very nice property, clean, modern, I liked this hotel!

The hotel was very clean and the hotel staff was excellent. Thank You

Very nice hotel, staff friendly, excellent location. But I had stains on my sheets

Great location…clean.

Our stay at the Hyatt could have been better. The walls in the room are very thin so you could hear EVERYTHING! From people having intercourse to people singing, talking, and laughing. The two nights that we spent here, I did not have good sleep because of this. We will not be returning. Hyatt let’s do better when these walls and doors.

Amazing View!!!! Got the corner King size suite. Staff treats you as if this was a 5 star hotel Room temperature was very comfortable Very clean hotel

The windows are thin and if you get a lower floor you will hear every conversation on the street

The view from the room was amazing.

Spectacular viem of the river!

Booked a room with beautiful for a romantic overnight stay. Front Desk person was courteous and efficient. Location of the hotel is ideal- walking distance to many eateries/bars. Room was clean and quiet. I found the mattress too soft but Hubby loved it. We'll come back and stay here soon.

Everything awesome. Only downside is street traffic in front and loading zone in back street with inadequate windows for noise insulation.

Love this hotel, great room, fantastic view, I stayed on the 7th floor facing the harbor, it was magical, it’s my new favorite, I don’t want to leave.

We celebrated our 57th Anniversary there for several days, everything was wonderful except the room temperature. The thermostat would register no higher than 74 degrees no matter how cold it was outside.

The room was spacious and clean. Wifi was bad. We didn't set an alarm with and it rang at 8:30 which made us up.

Front line team friendly, approachable, solved a problem quickly, and was overall professional at every interaction.

As always, Queen was outstanding for check-in. She got us a room with a great view and was the epitome of professionalism!

The service is impeccable!! It is the Nordstroms of hotels!! Great people and so clean and beautiful area. Very safe. Two employees that stood out as exceptional were Xavier and Kimberly. They should be teaching other hotels how to treat guests. So kind and friendly. I’ll stay here EVERY TIME I visit DC.

The check in went smoothe but the gentleman working the desk that evening was very inattentive. He def was multitasking too much for the situation. Was speaking in a low condescending manner. Had to ask twice for the actual room number cause the writing wasnt the best but thats no big deal.

Outstanding service, location, and rooms. The entire experience was excellent. Queen and Kimberly are exceptional!

Raul was very welcoming, he made the check in quick & easy. Direct us to parking & food options during the very nice & fast check in. I'll definitely stay there again.

The staff especially Queen and Frances are very nice.

The staff deserves 5 stars and were all amazing. Truly enjoyed my stay and will return.

Staff exceptionally helpful and friendly. Hotel was quiet and had everything one needed location was wonderful

From check in to departure, I was pleased with the level of professionalism and friendliness of the staff

Perfect location for National Harbor events.

Outstanding location at the Heart of the action of the National Harbor.

The location on the harbor is gorgeous !!! The dining choices in the area are virtually endless !

Great location!

Wonderful property with gorgeous river views and miles-long walking trails. Very friendly and accommodating staff.

Perfect location to visit Wash DC!

We had a great stay. The location was ideal

Walkable distance to many restaurants and conference convention center at the Gaylord. The activities by the Ferris Wheel also offered a safe and pleasant area to end the evening while in town.

Great location…clean.

Convenient to the shopping mall and casino. Easy access from the interstate.

As far as the room everything was ok, the restaurant has a very bad food, no taste. That wasn’t pleasant at all.

From check in, to the restaurant bar, to check out, the service exceeded expectations. Excellent location and comfortable room.

We love hyatt the only down fall was the buffet breakfast. Not good all was cold not a great selection

I recently stayed at the Hyatt at National Harbor and overall had a great experience. The hotel was extremely clean, which was one of the first things I noticed and appreciated. The room was well-kept, modern, and very comfortable. One of the highlights of the stay was the incredible view absolutely breathtaking, especially during sunrise and sunset. If you’re someone who values a room with a view, you won’t be disappointed here. We also dined at the hotel restaurant, and I have to say—the crab dip was phenomenal. Creamy, flavorful, and perfect with a drink after a long day. On the downside, the breakfast (which was $11) left much to be desired. The food was cold and lacked flavor definitely not up to the standard of the rest of the hotel. Unfortunately, during our visit, the lanternfly situation was really bad, which made it tough to enjoy the outdoor areas. Obviously, that’s not the hotel’s fault, but it’s something to keep in mind if you’re visiting during warmer months. All in all, I’d recommend this hotel for its cleanliness, stunning views, and great restaurant but I’d skip the breakfast and check the season before planning too much outdoor time.

Hotel seemed clean and modern with a great breakfast and great service overall! Workout room was nice for a morning session, and the hotel room had a nice bathroom and felt spacious enough for a family of 4.

I didn’t like that breakfast was only pork and I ‘m Muslim

This Hotel have the best River View. Bar Harbor Restaurant inside hotel, and the breakfast buffet was very very good! I will stay here every time when I visit National Harbor.

The hotel offered room service but we did not utilize. My family and I went to DC for the Rock n Roll run. I’ve stayed in National Harbor many times, and this hotel once. The associate that checked us in was very kind, friendly, professional. He even gave us adjoining rooms which was unexpected but perfect! Rooms were clean and comfortable! Breakfast was very good. All staff were very friendly. Area felt safe to walk around. Restaurants, casino, shopping were within walking distance. Parking was pricey!

I love Hyatt. When traveling with 4 grandkids …. We love the breakfast. But it’s no longer free. It’s $11.99. Not worth the price considering breakfast from silver diner across the street is $6.99….. and the kids can pick and choose what they want and not limited to what the hotel serves. Chicken strips at 8am yes!

Staff were all nice. We love the breakfast options. Facility clean and safe. Area has a lot of dining options and beautiful view of the national harbor!