Avana Suites

Pretty disappointed to say the least wished I'd spent a bit more money and gone somewhere else. It started with the photos on here leading me to believe we had a nice unit (obviously from the new side, didn't know at the time) to find we got put in the old side not a big problem but found the front door peeling like it could have seen better days, parking not so great in that area for a ute so I shifted to some other parks. Now we get inside the squashed fly on the ceiling is not appealing and instantly made us feel like this place is disgusting. It only got worse from there bathroom light smelled like it was electrical burning turned it off and I stayed up for about an hour to make sure it didn't catch on fire (on this note we got delayed on the ferry and didn't get to motel until between 12.30am and 1am) informed them in the morning about that before we left. What looked to be blood drip on the wall above the queen bed. When we got up that morning we took the sheets off our beds as we were leaving to find the mattress protectors on some of the beds were dirty with blood and/or dirt??? A couple of other things but as i didn't take photos of them I won't say them. I would never stay there again.

Clean Room and Good Parking

No complaints. Staff are lovely, attentive, informative & helpful. Place was clean. Love the basics that are provided with the spot. Free wifi and parking. To my surprise there was an iron & dryer provided too. Bed comes with electric blanket but our one wasn’t working although we didn’t care. There’s a microwave, pots, stove, mini fridge. Love that there’s a heat pump in the room. Good middle spot between Lowerhutt and Petone. Definitely a good spot, if you have no where to go, are travelling etc. I would say it’s good for the price.

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This is the 2nd trip i have booked through this site & the 2nd disappointment. I booked late in the evening due to being at the hospital. Went in at 10pm & had to ring for a key. The person in charge said the room i booked had no key due to a cleaner taking it, so she could unlock it with the master key. I said i may have to leave & return. My gears wouldnt be safe. She told me to cancel my booking. I asked where am i going to go at this time of night? She didnt care. So i had to stay there. She unlocked the door, didnt care to turn a light on for us. My adult daughter went searching for a light & slipped over in the kitchen, due to the fridge leaking. So bad. It was switched on, but felt it was defrosting. The bathroom extractor fan didnt work so the floor ended up wet & slippery. The shower head was spraying water everywhere other than down. The room took 4hrs to warm up with the heat pymp. Bed had cotton sheets, freezing & 1 spare blanket. No electric blanket. Very disappointed.