Name: Best Western Plus Appleton Airport/Mall Hotel
Address: 1565 North Federated Drive,Appleton,Wisconsin 54913,US, Appleton, Wisconsin, United States of America, Appleton, Wisconsin, US
Price range: $100–$351 per night
Rating: 8.2

What guests think

At Best Western Plus Appleton Airport/Mall Hotel, travelers frequently praise friendly staff, spacious rooms, and a convenient location near the airport and shopping, while recurring complaints focus on an often inoperative hot tub/pool and disruptions from ongoing renovations.

Cleanliness and maintenance are mixed, with some spotless stays but repeated reports of dusty hallways, worn areas, musty odors, and room or HVAC issues. Breakfast ranges from very good to poorly stocked, and housekeeping during longer stays can be limited or require requests. Expect comfortable space and kind service, but check the status of amenities before you book.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are frequently disrupted: the hot tub is often out of order or has nonworking jets, the pool is occasionally closed, cold, or in disrepair, and renovations have shut areas like the gym and laundry and caused early-morning noise.

Related guest reviews

8

James

Mar 31, 2025

·

Stayed 1 night

Nice hotel and breakfast- but pool needs some fixing - lights did not work in the night and tiles in the bottom of the pool came off and you have to watch where you step.

8

Tammy

Jan 21, 2024

·

Stayed 2 nights

We loved the family suite we booked. Very very nice. Alot of room. A little bummer, the hot tub was out of order. The kids loved the pool, but the pool itself was falling apart. Large cracks, actually a few holes in the concrete, they reported that there were actual small piles of stone in the corners. Weird.

8

Jan

Mar 25, 2024

·

Stayed 1 night

Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.

6

Abdoulay

Sep 8, 2025

·

Stayed 3 nights

It was under construction, the laundry was out of service also the hot tub. They’re doing a brand new remodel. I asked when I was there.

6

Kristen

Mar 18, 2025

·

Stayed 1 night

Hot tub jets didn't really work and there was lots of sand in the hot tub. A few new cardio machines are needed in the fitness room. Nice staff and good location. Although I'd consider it an "average" property, we'd stay again for a reasonable rate.

2

Blake

Dec 18, 2025

·

Stayed 1 night

I paid $116 for this room. The room was very nice itself. I will say clean well kept I will say on the other hand though there is no Jets working in the hot tub which is half of the reason I chose this hotel over others is because of the hot tub Very disappointed. Additionally, the room I slept in had a unit on the wall to control the temperature in the room. It had off cool and heat modes. I put mine on heat and set temp to 76 and all that thing did was blow out cold air. My room was freezing cold all night and all day I will say for $116 I would rather slept in my car. It would've been cheaper and just about as cold.

8

Alicia

Aug 17, 2025

·

Stayed 7 nights

My stay was good , up until half way through my stay they shut down the pool and the gym and laundry area for construction. It was so loud during breakfast, I took my food up to my room. If I knew i could have made other arrangements. All in all this hotel was good bedsides this . The staff is also wonderful.

6

Debra

Aug 26, 2025

·

Stayed 4 nights

Staff is pleasant and helpful. Construction in Lobby was inconvenient; we booked a planned longer stay to relax—pool wasn’t open, water only warm in our room. While Mgr offered another room, as two people taking a break from packing for a major personal move, we passed on the offer. All in all, taking one night’s fee off our bill would’ve gone a long way.

6

Jason

Aug 19, 2025

·

Stayed 1 night

The pool and hot tub were out of commission due to renovations. The A/C was loud so I had to turn it off for the night. The window had a torn screen so I couldn't keep it open for bugs to fly in. The fan in the bathroom didn't work. They started construction on the lobby at 7 am which disrupted my breakfast.

2

Larry

Mar 1, 2024

·

Stayed 1 night

when we arrived, they could not find our reservation, then when they finally got us in a room, the hot tub had no water. pool was dirty and could not use.

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Cleanliness

Cleanliness is mixed. Many guests found rooms clean, but repeated reports mention dirty hallways and pool areas, musty or strong odors, and bathrooms or surfaces needing deeper cleaning.

Related guest reviews

10

mark

Aug 7, 2025

·

Stayed 3 nights

Very clean.

4

Leah

Mar 3, 2025

·

Stayed 1 night

Dirty room, dirty halls, dirty pool area. I’m embarrassed I brought my family here.

8

Dawn

May 4, 2025

·

Stayed 2 nights

A comfortable stay. The hallways could use some attention. They looked pretty messy. Decent breakfast and a great location.

2

Jamie

Nov 26, 2024

·

Stayed 2 nights

Our room was disgusting and had a broken telephone. The bathtub wouldn't drain properly to the point that I had to go to the front desk and get a plunger to get it to drain at all otherwise we would stand in 6 " of standing water. The front desk rep said she would tell the GM about our issues, bathroom being unclean (toilet wasn't cleaned - urine stained and pubic hairs under the lid) along with the tub issues. We tried to call the front desk only to find that there was no cord from the phone to the wall! Then when we went to make the pull out couch into a bed there were no linens at all in the room and when we went to the front desk to ask for them, we were made to feel that this was an inconvenience for them to get them for us. The tub issue was the worst, we were supposed to leave to tailgate at the Packers game at 8:30am but since I had to plunge the tub just to get it to drain for us to be able to shower, we couldn't leave the hotel until 11am on Sunday morning. This was unacceptable. I asked the front desk person to talk to the GM on Sunday and she said she would. When we checked out on Monday no one had done so, so I had them call the GM and they approved them to take $100 off our bill. This is still unacceptable to us. I feel that I should still be refunded more than just $100 because I had to do all the work to plunge the disgusting tub and it cost me hours of time that I should have been spending having fun with friends that I was meant to be doing.

6

Edward

Jul 9, 2025

·

Stayed 1 night

hall was dirty with debris but otherwise ok

4

Danielle

Oct 25, 2024

·

Stayed 1 night

Hands down THE DIRTIEST property I’ve ever stayed in. I was checked into room 227 on 10/23. Once I entered the room, the closer I looked, the worse it got. Not a single surface had been wiped down. Then as I’m studying the bead I can see one side looks more wrinkly than the other- then I pull the comforter back and could clearly see that the sheets didn’t get changed. I went down to the lobby and they switched me to room 229. Also dirty. Not a single surface wiped down; and the surfaces had obvious food residue and grease on them. At least I could tell the bedding had been changed. (HOPEFULLY). The most disturbing night of “almost” rest. Disgusting. I will NEVER stay with Best Western again. I thought I was staying in a quality property. It was a clear reminder why I pay $250 a night to stay somewhere. The only good thing about the prop was the nice staff.

8

Rodd

Apr 27, 2025

·

Stayed 1 night

Clean motel in a great location close to the airport, food and shopping. I’ve stayed here many times over the past few years.

6

Diane

Sep 12, 2025

·

Stayed 2 nights

Our first room was not clean. The 2nd room smelled so strong of cologne.

10

Benjamin

Aug 9, 2025

·

Stayed 1 night

Very comfortable and clean. Also reasonably priced.

4

Brenda

Dec 6, 2025

·

Stayed 1 night

Breakfast items were poor. Displeased you no longer have a waffle maker. Bathroom could use a deep cleaning. Paint splattered and messy whenever the last time the bathroom was painted. Corners and trim need attention. Spider in the corner ceiling of the shower. Also, not comfortable at all when it is zero degrees outside and you check into your room with no heat!!!!

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Rooms

Rooms are generally spacious and beds comfortable, but maintenance issues recur, including HVAC problems, noisy or worn fixtures, torn screens, and occasional poor Wi‑Fi or light intrusion affecting sleep.

Related guest reviews

6

Stephane

Apr 25, 2024

·

Stayed 2 nights

The room is really beautiful with the view of water. However the fridge was so noisy and unplugged it to sleep. No wifi in my room on the first floor. I needed to work so it was a huge issue. The staff told that was normal on the first floor but I could used the lobby. Unfortunately the wifi was poor at the lobby too. No more help from the staff. The breakfast was empty at 7:15. I waited 30 minutes but I just took a coffee.

10

Laura

Mar 7, 2025

·

Stayed 1 night

The hotel was convenient tot he airport. But, the furniture in our room was very worn and the lighting outside of our room window was directed into the window. It was impossible to make the room dark enough to sleep.

10

Myland

Sep 28, 2025

·

Stayed 1 night

Spacious room

6

Chris J

Mar 2, 2025

·

Stayed 3 nights

Heat had no working thermostat ran all the time. ON OR OFF

10

GINGER

May 26, 2025

·

Stayed 1 night

The room was warm & welcome sight after long day. I liked design of room. The beds were so soft, fell asleep right away.

10

George

Jun 22, 2024

·

Stayed 2 nights

Tv was nice and big. Rooms were updated for the most part

6

Mark

Nov 16, 2025

·

Stayed 2 nights

The family suit room was large and had plenty of space for our large family.

10

Rodd L

Mar 18, 2025

·

Stayed 1 night

Large, clean room and bathroom. Quiet night’s sleep.

10

Sue

Aug 10, 2025

·

Stayed 1 night

The king suite had plenty of room.

6

Jason

Aug 19, 2025

·

Stayed 1 night

The pool and hot tub were out of commission due to renovations. The A/C was loud so I had to turn it off for the night. The window had a torn screen so I couldn't keep it open for bugs to fly in. The fan in the bathroom didn't work. They started construction on the lobby at 7 am which disrupted my breakfast.

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Service

Service is often friendly and welcoming, with helpful front desk and breakfast staff. However, guests report occasional check‑in problems, overbooking or room‑type changes without notice, billing errors, and slow follow‑through on requests.

Related guest reviews

10

Cathe

Apr 22, 2024

·

Stayed 1 night

friendly helpful staff

4

Lawanda

Sep 20, 2025

·

Stayed 1 night

At 130 am checking in was a disaster. The computers did not work. It took an hour before the girl could check me in.

10

Tami

Oct 13, 2024

·

Stayed 2 nights

Staff was amazing throughout my stay. Not only friendly at check-in and breakfast, they assisted me getting cutlery for my evening take-out order. My favorite staff interaction was as I was checking out and the housekeeping staff thanked me for staying and they enjoyed having me there.

4

Michael

Aug 24, 2025

·

Stayed 1 night

Staff did not tell me at check in that the room type I reserved was not available. I found out when I opened door to room and found out it was not a suite. Went back to desk and was told the room I wanted people overstayed. No apology no offer of compensation for price difference.i asked for refund and was denied one

10

Sara

Mar 29, 2025

·

Stayed 1 night

We checked in pretty late but the woman at the counter was so incredibly friendly and hospitable. She offered my friends and me cookies and complimentary waters. She informed us about breakfast and the hotels free amenities without sounding like a scripted pitch. My husband and I discussed how warm and welcoming she was after check in. It really made our stay and we plan to seek out the same hotel again in our future travels

6

Janet

Sep 2, 2024

·

Stayed 2 nights

The front desk billed me twice and I am still trying to get a full refund of the complete second charge.

10

Tacey

Sep 15, 2025

·

Stayed 1 night

The room was clean, the halls were quiet. The staff were friendly, helpful and gracious. A nice breakfast was served.

10

Charlene

Apr 30, 2025

·

Stayed 4 nights

One of the best hotel in the Appleton area. The lady that covered the breakfast area was very polite / welcoming and helpful.Kept the area very very clean. Also, always had a smile on her face.

2

Erica

Nov 12, 2023

·

Stayed 1 night

Extremely disappointed. We had 4 rooms in our group, 3 made reservations a month in advance. One of our rooms stayed a night before the rest of us. When we arrived we wanted to check in early but were not able to so we just put luggage in the room that our in laws stayed in the night before and went to our event. The front desk told us we could check in anytime after 3 as long as it was before 4 am. When we returned to check in at 8:30 there were no rooms available. The clerk said that Expedia had overbooked the hotel. After some checking the front desk was able to come up with 2 rooms. We were 2 hours from home and too tired to drive so we took the 2 rooms and were going to share with the others in our group. I went back to the front desk at 10 to request a cot again. At this time I was told they had a room but it was still being cleaned. So we went and moved our stuff to our room when they had finished cleaning it. By the time we got in our room it was 10:30. The heat didn’t work in our room and it had not been vacuumed. The staff was very friendly and I felt bad for the few who were there having to deal with all the problems.

10

Shelise

Mar 6, 2024

·

Stayed 1 night

Great hotel. Close to mall and airport. Many options of interior, carpet, towels, bedding etc looked brand new. Clean spacious rooms. Front desk clerk was helpful and polite. There had been an issue with finding my reservation, so was given a room upgrade for the inconvenience and in the end the problem turned out to be an error on my part. Will definitely stay there again.

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Location

Convenient for the airport, Fox River Mall, and local venues like the Timber Rattlers stadium, yet set just off busy areas for a quieter stay.

Related guest reviews

8

Nicholas

Mar 24, 2024

·

Stayed 1 night

Great value for a one night stay before flying out of Appleton the next morning! Quick, friendly check in, clean and spacious room, nice variety of breakfast options. Would definitely consider staying here again at the rate we got.

10

Ryan

Jul 26, 2025

·

Stayed 8 nights

This hotel was great! The staff were friendly and helpful. The hotel is located next to the Fox River Mall so the dining options seemed endless! I would recommend this hotel to everyone.

10

Lori

Apr 10, 2025

·

Stayed 1 night

Close to airport

10

Ricardo

Sep 29, 2025

·

Stayed 3 nights

Kwik Trip just a 4 minute walk was great.

10

Debra

Aug 6, 2025

·

Stayed 2 nights

Great breakfast and nice size rooms. Good location not as busy as areas next to the mall.

10

Edwin

Sep 4, 2025

·

Stayed 4 nights

Location was good and close to the airport. Breakfast was basic but multiple choices. Also not far from the Airventure in Oshkosh. Overall was a fine facility to rest after long day at the show.

10

Rodd

Nov 22, 2024

·

Stayed 1 night

Easy check in. Clean motel and close to airport and shopping.

8

Rodd

Apr 27, 2025

·

Stayed 1 night

Clean motel in a great location close to the airport, food and shopping. I’ve stayed here many times over the past few years.

10

Carol

Jun 13, 2025

·

Stayed 1 night

Close to all the ahopping and restaurants, but not "in" the middle, so quieter and less busy traffic.

10

Sarah

Jun 16, 2025

·

Stayed 2 nights

Stayed here while in town for some Timber Rattlers games. Hotel is in walking distance to the stadium. Very nice and well kept up. Has a nice sitting area and patio. Convinient location. Staff was nice. Breakfast was decent. Would definitley stay here again when in the area.

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Dining

Breakfast feedback is inconsistent: several guests praise the variety and quality, while others found items not restocked, limited selection, or coffee issues.

Related guest reviews

10

Teresa

Aug 3, 2025

·

Stayed 1 night

Clean, excellent breakfast, service and very clean

8

Michel

Feb 29, 2024

·

Stayed 3 nights

Appears there was a little construction before I got there. There was all kinds of things on the rug. There for 3 days, never was it vacuumed. I don't think the cleaning staff was on my floor for all 3 days. No coffee in the morning. One day i took decaf, ran to the car and took my first sip on the run. It was cold....

8

Dawn

May 4, 2025

·

Stayed 2 nights

A comfortable stay. The hallways could use some attention. They looked pretty messy. Decent breakfast and a great location.

10

Rita

Mar 12, 2024

·

Stayed 2 nights

Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.

10

Charlene

Apr 30, 2025

·

Stayed 4 nights

One of the best hotel in the Appleton area. The lady that covered the breakfast area was very polite / welcoming and helpful.Kept the area very very clean. Also, always had a smile on her face.

8

Merial

May 29, 2025

·

Stayed 4 nights

Comfortable, good breakfast, friendly staff

10

Christopher

Aug 5, 2025

·

Stayed 7 nights

Nice breakfast which varied each day. Spacious, clean rooms. The staff are super friendly

6

Sheree

Jul 19, 2024

·

Stayed 3 nights

The room was decent and clean and renovated. However, the hallway carpets I don’t think were vacuumed the three days we were ther. breakfast the first day, even though there was an hour to go yet was pretty bad. The waffle batter was water, literally, and the eggs were sitting in about inch of water. we skipped the next day breakfast since we didn’t want to go back, the third day it was better. We put the placard on the door saying we would like our room made up, just wanted clean towels, at 8 o’clock in the morning, When we left the hotel at 3 PM, we asked at the desk for clean towels to be brought up, when we got back to the hotel at 10 they still were not there.

10

Allen

May 30, 2025

·

Stayed 2 nights

Very expensive. The most we ever paid. Will not stay there again due to the cost. Breakfast was below average.

8

Laura

Dec 28, 2025

·

Stayed 1 night

Hotel lobby was nicely decorated for the holidays. Check in staff were very friendly. Room was clean, but warm when we checked in, as temp was set at 72. Went to breakfast at about 8:15 on a Saturday morning, and food was pretty much gone. Two pieces of bread left and pancakes. Was not restocked during the 20 min we sat down there. Overall, was a good stay.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $133	3 $139
4 $116	5 $112	6 $112	7 $113	8 $133	9 $199	10 $351
11	12 $120	13 $154	14 $146	15 $141	16	17 $209
18 $292	19 $163	20	21 $146	22 $153	23	24 $160
25	26	27 $160	28 $199	29	30 $175	31 $158

Best Western Plus Appleton Airport/Mall Hotel

About this property

Location

Room options

King Bed

King Bed, Accessible

Suite, King Bed, Sofa Bed

Suite

Suite, King Bed

Suite, Double Bed

Double Room, Double Bed

Economy Single

Suite, King Bed, Accessible

Double Room, 2 Single Beds

2 Queen Beds

Economy, Double Bed

Superior, King Bed

2 Queen Beds, Accessible

Suite, King Bed, Accessible

Double Room

Guest reviews of Best Western Plus Appleton Airport/Mall Hotel

Who stays here?

What guests think

Property Policies

FAQs about Best Western Plus Appleton Airport/Mall Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $119
20 $100	21 $108	22 $125	23 $127	24	25 $126	26 $132
27 $119	28 $107	29 $119	30 $112