The stay should have been excellent. Room 109 was large , spotless and looked quite recently renovated. The staff were friendly and breakfast was excellent. However, there is a monstrosity of a kitchen extractor, easily 12 feet long and 6 flt high directly outside the window , the biggest I’ve ever encountered in all my hotel stays . The noise could be heard in the corridor outside room 109 and inside the room it was unacceptable. I was told that it would stop at 9 pm and start at 7am . It did not stop at 9pm and started again at 6.30am . Each staff member agreed that it was out of order to have this outside a bedroom. But yet they continue to sell room 109 as a superior room! The duty manager agreed too . He offered to arrange a voucher by way of acknowledgement. I have not received the voucher yet. All in all a ruined stay that could have been perfect it a suitable alternative room had been offered.
The stay should have been excellent. Room 109 was large , spotless and looked quite recently renovated. The staff were friendly and breakfast was excellent. However, there is a monstrosity of a kitchen extractor, easily 12 feet long and 6 flt high directly outside the window , the biggest I’ve ever encountered in all my hotel stays . The noise could be heard in the corridor outside room 109 and inside the room it was unacceptable. I was told that it would stop at 9 pm and start at 7am . It did not stop at 9pm and started again at 6.30am . Each staff member agreed that it was out of order to have this outside a bedroom. But yet they continue to sell room 109 as a superior room! The duty manager agreed too . He offered to arrange a voucher by way of acknowledgement. I have not received the voucher yet. All in all a ruined stay that could have been perfect it a suitable alternative room had been offered.