Excellence Riviera Cancun
475 $
/ Nacht
Ø-Preis November
Preise für Excellence Riviera Cancun
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
475 $
/ Nacht
Ø-Preis November
Monatliche Durchschnittspreise
Bei Excellence Riviera Cancun ist September mit durchschnittlich 314 $ pro Nacht der günstigste Monat und Januar mit 794 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 794 $ |
| Februar | 780 $ |
| März | 590 $ |
| April | 647 $ |
| Mai | 587 $ |
| Juni | 475 $ |
| September | 314 $ |
| Oktober | 447 $ |
| November | 475 $ |
| Dezember | 617 $ |
J
F
M
A
M
J
S
O
Nov · 475 $
N
D
Am teuersten: Januar (ca. 794 $)
Am günstigsten: September (ca. 314 $)
Über diese Unterkunft
All-inclusive-Resort nur für Erwachsene mit 6 Außenpools, privatem Strand und einem Full-Service-Spa in Puerto Morelos.
Lage
Excellence Riviera Cancun - Adults Only All Inclusive in Puerto Morelos liegt in der Nähe eines Golfplatzes und am Strand. Moon Palace Golf Club und Riviera Cancun Golf Resort sind einen Ausflug wert, wenn du etwas Aufregendes erleben möchtest. Wer lieber die Natur der Region bewundern möchte, sollte Folgendes besuchen: Puerto Morelos Strand und El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark). Ebenfalls einen Besuch wert sind diese beiden Highlights: Xoximilco und Nationalpark Arrecife de Puerto Morelos.
Zimmerservice
Lage
Carr. Federal 307 Chet-Pto. JuarezKm 324 - 342, Mza. 7, Lt. 1, SM 11, 77580, Puerto Morelos, Bundesstaat Quintana Roo, Mexiko
Zimmeroptionen
Suite Club
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
5
Juniorsuite (Poolview)
Zimmerdetails
Für bis zu 5 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
Suite King Size Bed
Für bis zu 2 Personen
1055 ft²
KlimaanlageBadewanneBadezimmerEigener Pool
Junior Suite King Size Bed
Für bis zu 2 Personen
667 ft²
BalkonKlimaanlageBadewanneBadezimmer
Double Club Ocean View
Für bis zu 4 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
1
Suite - Poolblick
Zimmerdetails
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
Apartment Standard
KlimaanlageWLAN (kostenlos)Eigenes Bad
Junior Suite with Views
Für bis zu 5 Personen
667 ft²
KlimaanlageBadewanneBadezimmer
1
Junior-Suite
Zimmerdetails
Für bis zu 5 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
2
Junior Suite Mit Meerblick
Zimmerdetails
Für bis zu 2 Personen
667 ft²
BalkonKlimaanlageBadewanneBadezimmer
Suite Duplex with Views
Für bis zu 8 Personen
Room Club Economy
Suite Pool View Two Double Beds
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
6
Junior Suite Sea View King Bed
Zimmerdetails
Für bis zu 5 Personen
2
Junior Suite (Meerblick)
Zimmerdetails
Für bis zu 5 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
2
Junior Suite Club
Zimmerdetails
Für bis zu 5 Personen
667 ft²
BalkonKlimaanlageBadewanneBadezimmer
1
Suite with Terrace with Views
Zimmerdetails
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
1
Suite
Zimmerdetails
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
Room Superior Sea View
KlimaanlageWLAN (kostenlos)Eigenes Bad
1
Room Run of House
Zimmerdetails
KlimaanlageWLAN (kostenlos)Eigenes Bad
Suite Club Grand
Für bis zu 2 Personen
667 ft²
KlimaanlageBadewanneBadezimmerEigener Pool
1
Junior Suite Club Sea View
Zimmerdetails
Für bis zu 5 Personen
Suite Club with Views
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
Junior Suite Club with Views
Für bis zu 5 Personen
Suite Duplex
Für bis zu 8 Personen
KlimaanlageWLAN (kostenlos)Eigenes Bad
Room Club Ocean View
Junior Suite Two Double Beds with Views
Für bis zu 5 Personen
Room Club Sea View
Double Or Twin Capacity 2
Für bis zu 6 Personen
Double Club Sea View
Für bis zu 4 Personen
Gästebewertungen zu Excellence Riviera Cancun
10
Außergewöhnlich
Basierend auf 1 verifizierter Bewertung
Wer übernachtet hier?
Geschäftsreisende
0%
Paare
85%
Familien
5%
Gruppen
7%
Alleinreisende
0%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Excellence Riviera Cancun loben Reisende durchweg das freundliche, aufmerksame Personal, die gepflegten Anlagen und die zahlreichen Pools – darunter eine Lazy-River-ähnliche Anlage –, während viele die abwechslungsreichen Restaurants und Bars, die geräumigen Zimmer und die entspannte, nur für Erwachsene zugängliche Atmosphäre genießen.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Excellence Riviera Cancun loben Reisende durchweg das freundliche, aufmerksame Personal, die gepflegten Anlagen und die zahlreichen Pools – darunter eine Lazy-River-ähnliche Anlage –, während viele die abwechslungsreichen Restaurants und Bars, die geräumigen Zimmer und die entspannte, nur für Erwachsene zugängliche Atmosphäre genießen.
Allerdings berichten zahlreiche Bewertungen von saisonalem Seetang, der das Meer bräunlich und geruchsintensiv macht und die Nutzung des Strandes einschränkt. Das Essen und die Unterhaltung sind im Allgemeinen gut, aber eine gewisse Inkonsistenz ist erkennbar, mit wenigen Lunch- oder Dinner-Buffets, gelegentlichen Wartezeiten oder Schließungen und ruhigeren Abenden, die früh enden. Einige Gäste bemängeln veraltete Bereiche, Wartungsprobleme (Dachpools, Klimaanlage, Drainage), Mücken sowie gelegentliche Schwierigkeiten beim Check-in oder der Zimmerzuteilung. Erwarten Sie einen sauberen, serviceorientierten und unaufdringlichen Aufenthalt, der sich für entspannungssuchende Erwachsene eignet.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Die umfangreichen Pools (inklusive Lazy-River) und die vielen Bars und Restaurants erhalten viel Lob, und der Spa wird häufig hervorgehoben. Die Unterhaltung ist eher ruhig mit frühen Abenden; das Reservieren von Liegestühlen, der Mangel an Schwimmhilfen und gelegentliche Probleme mit der Sauberkeit der Pools werden bemängelt.
Ähnliche Gästebewertungen
6
Kraig
10. Nov. 2025
·
Aufenthalt für 3 Nächte
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
10
Keli
15. Juli 2025
·
Aufenthalt für 4 Nächte
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
10
Rebecca
26. Aug. 2025
·
Aufenthalt für 7 Nächte
Wonderful staff: helpful, friendly, joyful! Great choice of restaurants, beautiful grounds: flowers etc. The pool (lazy river) needed attention(cleaning). All in all, we really loved our vacation!
Wonderful staff: helpful, friendly, joyful! Great choice of restaurants, beautiful grounds: flowers etc. The pool (lazy river) needed attention(cleaning). All in all, we really loved our vacation!
10
Richard
15. Nov. 2025
·
Aufenthalt für 7 Nächte
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
10
MARITZA
23. Feb. 2025
·
Everything was excellent but we think needs more entertainment options. And also the service at restaurant sometumes they rushed us and gives the impression they want us to leave the table sooner specially at the latest hours.
Everything was excellent but we think needs more entertainment options. And also the service at restaurant sometumes they rushed us and gives the impression they want us to leave the table sooner specially at the latest hours.
10
Muhammad Usamah
11. Aug. 2025
·
Aufenthalt für 4 Nächte
This report has a lazy river which was amazing to Have and we found it very unique and nice. Highly recommend the junior suite swim up room
This report has a lazy river which was amazing to Have and we found it very unique and nice. Highly recommend the junior suite swim up room
10
Anirudh
15. Aug. 2025
·
Aufenthalt für 3 Nächte
The pictures do not do this property justice. This was one of the best all inclusive I have ever been to. 24 hour room service, very nice gym with machines to get me through a full workout, a cafe in the morning with espresso and iced drinks, 5 amazing restaurants open for differing meals, and a private beach access with physical ocean activities free. This was so much fun and I will head back if I can.
The pictures do not do this property justice. This was one of the best all inclusive I have ever been to. 24 hour room service, very nice gym with machines to get me through a full workout, a cafe in the morning with espresso and iced drinks, 5 amazing restaurants open for differing meals, and a private beach access with physical ocean activities free. This was so much fun and I will head back if I can.
10
Madeline
8. Okt. 2025
·
Aufenthalt für 6 Nächte
Great property , nice and quiet. Just wish it had more adult options into music and fun
Great property , nice and quiet. Just wish it had more adult options into music and fun
10
Alana
7. Nov. 2025
·
Aufenthalt für 4 Nächte
My husband and I LOVED our stay at Excellence Riviera Cancun. We booked an Excellence Club Junior Swim-Up Suite Pool View. Excellence Club stays come with private check-in, 30 min hydrotherapy session at the spa, upgraded menu for 24-hr room service, access to the Excellence Club lounge & restaurant, Excellence Club pools, turndown service, petit fours delivery nightly. From the moment we arrived we were treated to a luxurious, relaxing experience. We were truly taken care of in every way imaginable. We stayed around Halloween 2025. There was a live show that night and afterwards a silent party. We had a blast. All the food was good and I am a foodie. It was great no to be bogged down by the processed, salty foods of the US. The Excellence Club pool concierge, the waiters, and all the staff were phenomenal. The room was cleaned daily not just fresh towels but changing of linens, sweeping, and mopping. We were planning our next trip before we left. The bartenders could make any drink you could think of. We will be back and I miss it already.
My husband and I LOVED our stay at Excellence Riviera Cancun. We booked an Excellence Club Junior Swim-Up Suite Pool View. Excellence Club stays come with private check-in, 30 min hydrotherapy session at the spa, upgraded menu for 24-hr room service, access to the Excellence Club lounge & restaurant, Excellence Club pools, turndown service, petit fours delivery nightly. From the moment we arrived we were treated to a luxurious, relaxing experience. We were truly taken care of in every way imaginable. We stayed around Halloween 2025. There was a live show that night and afterwards a silent party. We had a blast. All the food was good and I am a foodie. It was great no to be bogged down by the processed, salty foods of the US. The Excellence Club pool concierge, the waiters, and all the staff were phenomenal. The room was cleaned daily not just fresh towels but changing of linens, sweeping, and mopping. We were planning our next trip before we left. The bartenders could make any drink you could think of. We will be back and I miss it already.
8
YILSON
30. Aug. 2025
·
Aufenthalt für 4 Nächte
The Spa is excellent, no gimmicks, 100 percent a legitimate Spa experience. Rooms are great, spacious, clean and well maintained. Service is great. Downside, pools were not always clean. Food was okay. The next door property (Dreams Resort) does not clean their beaches and the saggassum piles up, the odor is so strong it overwhelms your senses and your palate at times causing nauseau and overall discomfort.
The Spa is excellent, no gimmicks, 100 percent a legitimate Spa experience. Rooms are great, spacious, clean and well maintained. Service is great. Downside, pools were not always clean. Food was okay. The next door property (Dreams Resort) does not clean their beaches and the saggassum piles up, the odor is so strong it overwhelms your senses and your palate at times causing nauseau and overall discomfort.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Zimmer und Anlagen werden generell als sehr sauber beschrieben, mit häufiger Reinigung und Abendservice. Wiederholte Ausnahmen sind gelegentliche Mängel bei der Sauberkeit der Pools, muffige Gerüche oder Schimmel an einigen Stellen, Schädlinge (Mücken/Fliegen) und vereinzelt Reinigungsarbeiten im Zusammenhang mit Wartungsarbeiten.
Ähnliche Gästebewertungen
8
Poornachandran
20. Nov. 2025
·
Aufenthalt für 4 Nächte
The rooms were very clean, but at few spots the age of the place can be seen. The bathtub in our room didn't drain properly and ha d a couple of issues like that, but the service staff were very friendly and the whole experience was very good.
The rooms were very clean, but at few spots the age of the place can be seen. The bathtub in our room didn't drain properly and ha d a couple of issues like that, but the service staff were very friendly and the whole experience was very good.
4
Yunice
4. Sept. 2025
·
Aufenthalt für 5 Nächte
I am an Expedia Platinum member and a loyal Excellence guest for nearly ten years, having stayed at Riviera Maya more than five times. This last visit was by far the most disappointing. Our group booked two swim-up rooms and repeatedly requested they be side by side, but we were placed in different buildings. The front desk staff were dismissive and offered no solution, which was very upsetting. Despite my Platinum status, I received no benefits or recognition. Service at the Kitchen Table was also unacceptable. Staff avoided eye contact, never greeted us, and once made us stand waiting only to later say we couldn’t enter because our clothes were damp. This lack of courtesy was shocking compared to past visits. The biggest problem, however, was cleanliness and hygiene. The pool walls had black mold and debris, but worst of all, flies and mosquitoes were everywhere—throughout the resort and even inside the buffet restaurant. It felt dirty and unhygienic, unlike any of my previous stays. I have always chosen Excellence for its high standards, but this stay was a major disappointment. Unless these issues are fixed, I see no reason to return.
I am an Expedia Platinum member and a loyal Excellence guest for nearly ten years, having stayed at Riviera Maya more than five times. This last visit was by far the most disappointing. Our group booked two swim-up rooms and repeatedly requested they be side by side, but we were placed in different buildings. The front desk staff were dismissive and offered no solution, which was very upsetting. Despite my Platinum status, I received no benefits or recognition. Service at the Kitchen Table was also unacceptable. Staff avoided eye contact, never greeted us, and once made us stand waiting only to later say we couldn’t enter because our clothes were damp. This lack of courtesy was shocking compared to past visits. The biggest problem, however, was cleanliness and hygiene. The pool walls had black mold and debris, but worst of all, flies and mosquitoes were everywhere—throughout the resort and even inside the buffet restaurant. It felt dirty and unhygienic, unlike any of my previous stays. I have always chosen Excellence for its high standards, but this stay was a major disappointment. Unless these issues are fixed, I see no reason to return.
10
Sherrie
20. Dez. 2025
·
Aufenthalt für 6 Nächte
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
6
Cristina
4. Sept. 2025
·
Aufenthalt für 4 Nächte
Overall stay was okay/good. I loved how quiet some areas were but then you could easily walk over to the pool bar and socialize. The pool was not clean any of the days. The bottom floor wasn’t cleaned and needed to be vacuumed. The food was good but in most places, it took a very long time for the food to come out, especially the steak house and lobster house for breakfast.
Overall stay was okay/good. I loved how quiet some areas were but then you could easily walk over to the pool bar and socialize. The pool was not clean any of the days. The bottom floor wasn’t cleaned and needed to be vacuumed. The food was good but in most places, it took a very long time for the food to come out, especially the steak house and lobster house for breakfast.
10
Dawson
28. Sept. 2025
·
Aufenthalt für 6 Nächte
Room was cleaned every morning and night. Re stocked all towels, cleaned bathroom and re stocked all fridge items. Games staff were all so nice and always were hyping the guests up to play games and activities. Adrian, mark, and elicio were all fan favourites from our young group and were definitely a key part to our trip
Room was cleaned every morning and night. Re stocked all towels, cleaned bathroom and re stocked all fridge items. Games staff were all so nice and always were hyping the guests up to play games and activities. Adrian, mark, and elicio were all fan favourites from our young group and were definitely a key part to our trip
10
ANDREA Williams
21. Okt. 2025
·
Aufenthalt für 3 Nächte
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
8
Daniel
15. Sept. 2025
·
Aufenthalt für 3 Nächte
Limpieza deficiente. Alfombras de pasillos huelen muy mal. Y la limpieza en los cuartos 2/5.
Limpieza deficiente. Alfombras de pasillos huelen muy mal. Y la limpieza en los cuartos 2/5.
6
Alexander
4. Aug. 2025
·
Aufenthalt für 7 Nächte
It was very unfortunates due to the excessive seaweed we were unable to go the beach not once. The pool was not really clean. But the pool staff HUGO. RAUL. SAMMY MARIO MOSES AND JAVIER was great friendly and professional,
It was very unfortunates due to the excessive seaweed we were unable to go the beach not once. The pool was not really clean. But the pool staff HUGO. RAUL. SAMMY MARIO MOSES AND JAVIER was great friendly and professional,
10
Nancy
11. Nov. 2025
·
Aufenthalt für 3 Nächte
The staff was very nice and the rooms were clean
The staff was very nice and the rooms were clean
10
Haley
28. Sept. 2025
·
Aufenthalt für 6 Nächte
We loved our stay! Rooms were cleaned 3x a day & the staff was excellent. Emerik, Jose & Orlando continued to go above & beyond for us. We could not have asked for a better vacation.
We loved our stay! Rooms were cleaned 3x a day & the staff was excellent. Emerik, Jose & Orlando continued to go above & beyond for us. We could not have asked for a better vacation.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind oft geräumig und komfortabel, mit beliebten Optionen mit direktem Poolzugang und schöner Aussicht; Minibars und Abendservice sind üblich. Einige Gäste berichten von veralteter Ausstattung, Feuchtigkeit oder muffigen Gerüchen, Funktionsstörungen der Klimaanlage oder der Dachpools sowie rutschigen Böden.
Ähnliche Gästebewertungen
6
Julie
16. Nov. 2025
·
Aufenthalt für 5 Nächte
We reserved the "Two-Story Rooftop Terrace Suite". This was on the upper tier of room rates. The details provided on the room at the time of reservation were somewhat misleading. The rooftop terrace had a small pool, which was a joke! The pool was dirty, and it didn't have enough water in it even to use the jets! It was apparent that the water in the pool was tap water, which is unsuitable for use in a pool/spa. So, basically, it was an oversized bathtub. We didn't need a bathtub; we expected a pool/spa combination. Do NOT spend the extra money for the rooftop terrace if you are primarily reserving for the "pool/spa"!!!!!! The food was mediocre, and the staff's friendliness was inconsistent. My husband and I were celebrating our wedding anniversary when we were presented with a card at check-in that offered us a dinner "at any restaurant on the property." We were denied entrance into the MAGNA restaurant because we "weren't club level". We showed them the welcome card we received at check-in, the staff were insulting, and so was the manager; they refused to let us eat in there. So UNSAT! Why give us a useless welcome card when we already had access to all their other restaurants? They provided us with NOTHING! I WILL NOT spend my money at this property ever again!
We reserved the "Two-Story Rooftop Terrace Suite". This was on the upper tier of room rates. The details provided on the room at the time of reservation were somewhat misleading. The rooftop terrace had a small pool, which was a joke! The pool was dirty, and it didn't have enough water in it even to use the jets! It was apparent that the water in the pool was tap water, which is unsuitable for use in a pool/spa. So, basically, it was an oversized bathtub. We didn't need a bathtub; we expected a pool/spa combination. Do NOT spend the extra money for the rooftop terrace if you are primarily reserving for the "pool/spa"!!!!!! The food was mediocre, and the staff's friendliness was inconsistent. My husband and I were celebrating our wedding anniversary when we were presented with a card at check-in that offered us a dinner "at any restaurant on the property." We were denied entrance into the MAGNA restaurant because we "weren't club level". We showed them the welcome card we received at check-in, the staff were insulting, and so was the manager; they refused to let us eat in there. So UNSAT! Why give us a useless welcome card when we already had access to all their other restaurants? They provided us with NOTHING! I WILL NOT spend my money at this property ever again!
6
Jill Ann
29. Juli 2025
·
Aufenthalt für 6 Nächte
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
10
Brynn
14. März 2025
·
Aufenthalt für 6 Nächte
This is our second time staying at an Excellence resort. Staff and service were friendly, helpful and responsive. Food was great, especially the mushroom risotto at Flavor Market. Our housekeeper was so kind and efficient and left us cute little animals made from towels. The only downside was the AC not working in the room for two nights and the plunge pool auto draining and not filling up for two days. Staff was able to resolve the AC issue for one night but the plunge pool issue was not resolved.
This is our second time staying at an Excellence resort. Staff and service were friendly, helpful and responsive. Food was great, especially the mushroom risotto at Flavor Market. Our housekeeper was so kind and efficient and left us cute little animals made from towels. The only downside was the AC not working in the room for two nights and the plunge pool auto draining and not filling up for two days. Staff was able to resolve the AC issue for one night but the plunge pool issue was not resolved.
10
Danielle
11. Nov. 2025
·
Aufenthalt für 4 Nächte
Loved the service and the swim up room was beautiful. Staff was amazing.
Loved the service and the swim up room was beautiful. Staff was amazing.
8
Rodrigo
19. Okt. 2025
·
Aufenthalt für 5 Nächte
The swim-up suite and pool in building 6 was great.
The swim-up suite and pool in building 6 was great.
10
Richard
15. Nov. 2025
·
Aufenthalt für 7 Nächte
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
8
Valerie
18. Nov. 2025
·
Aufenthalt für 8 Nächte
The room was lovely, spotless, helpful/kind staff.
The room was lovely, spotless, helpful/kind staff.
10
Alain
22. Nov. 2025
·
Aufenthalt für 9 Nächte
Tout est toujours très propre, la chambre bien aménagée, le personnel gentil, poli et courtois. La seule déception est qu’il n’y a plus de buffet pour le dîner le midi et la plupart des restaurants sont à la carte même le midi…
Tout est toujours très propre, la chambre bien aménagée, le personnel gentil, poli et courtois. La seule déception est qu’il n’y a plus de buffet pour le dîner le midi et la plupart des restaurants sont à la carte même le midi…
10
ANDREA Williams
21. Okt. 2025
·
Aufenthalt für 3 Nächte
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
6
Kimberly
16. Aug. 2025
·
Aufenthalt für 4 Nächte
Overall nice resort and the staff was awesome. The rooms and commune buildings could do with an upgrade and the food wasn’t great
Overall nice resort and the staff was awesome. The rooms and commune buildings could do with an upgrade and the food wasn’t great
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Service
Der Service ist herausragend: Das Personal wird von Reisenden durchweg als freundlich, aufmerksam und proaktiv beschrieben. Eine Minderheit berichtet von Problemen beim Check-in, der Zimmerkategoriezuweisung für Gruppen, Verkaufsgesprächen oder Unklarheiten bezüglich des Clubzugangs sowie gelegentlich langsamem Service im Restaurant.
Ähnliche Gästebewertungen
10
Janette Ruiz
26. Juni 2025
·
Aufenthalt für 3 Nächte
Exceeded my expectations! Between the staff being so welcoming and friendly that whole hotel was so organized, it blew our minds. They went out of their way to celebrate the occasions like surprising my partner with a birthday cake and even singing to him at one of their yummy restaurants. They have about 11 different restaurants and 8 different bars and although we didn’t get to try all, the ones we did were SO GOOD. The whole hotel had such vacation feels! We loved it!!!
Exceeded my expectations! Between the staff being so welcoming and friendly that whole hotel was so organized, it blew our minds. They went out of their way to celebrate the occasions like surprising my partner with a birthday cake and even singing to him at one of their yummy restaurants. They have about 11 different restaurants and 8 different bars and although we didn’t get to try all, the ones we did were SO GOOD. The whole hotel had such vacation feels! We loved it!!!
6
Robert gerald
3. Okt. 2025
·
Aufenthalt für 6 Nächte
The staff was friendly. But we had another party that booked to meet us there. They booked the wrong excellence. I know that is on us,but the excellence would not do anything to help us resolve the issue. They wanted to charge us another $6,000 for them to get a room in our hotel and then told us there were not any cheaper rooms. We then went on expedia and found one for $2,000.we weren't asking for anything free. We just wanted one of to get transferred. They no intention of helping us resolve the matter. They just wanted more money. We wont be going back
The staff was friendly. But we had another party that booked to meet us there. They booked the wrong excellence. I know that is on us,but the excellence would not do anything to help us resolve the issue. They wanted to charge us another $6,000 for them to get a room in our hotel and then told us there were not any cheaper rooms. We then went on expedia and found one for $2,000.we weren't asking for anything free. We just wanted one of to get transferred. They no intention of helping us resolve the matter. They just wanted more money. We wont be going back
10
Brent
28. Nov. 2025
·
Aufenthalt für 3 Nächte
Property is clean and staff is excellent. Friendly, helpful, and knowledgeable about the hotel and surrounding areas. The shows are good, and the restaurants are great.
Property is clean and staff is excellent. Friendly, helpful, and knowledgeable about the hotel and surrounding areas. The shows are good, and the restaurants are great.
6
Kraig
10. Nov. 2025
·
Aufenthalt für 3 Nächte
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
10
Dawn Renee
3. Nov. 2025
·
Aufenthalt für 5 Nächte
This was best vacation ever. The staff met every expectation we had and went above and beyond. The hotel was beyond clean. The staff was so friendly. We will be back.
This was best vacation ever. The staff met every expectation we had and went above and beyond. The hotel was beyond clean. The staff was so friendly. We will be back.
10
Sherrie
20. Dez. 2025
·
Aufenthalt für 6 Nächte
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
6
Wendy
11. Nov. 2025
·
Aufenthalt für 3 Nächte
Beware! Lovely resort BUT I won’t stay again and can’t recommend if you are a group of friends traveling together. They don’t guarantee room types. When you book a stay, don’t you want what you requested? You have a reason for wanting it. Multiple parties had the same problem - traveling with friends and getting a room with one king bed. No pull out sofa, no rollaways, “nothing we can do, our policy which you agreed to when you booked….” Also, food and beverage service was really slow (and yes, we tipped).
Beware! Lovely resort BUT I won’t stay again and can’t recommend if you are a group of friends traveling together. They don’t guarantee room types. When you book a stay, don’t you want what you requested? You have a reason for wanting it. Multiple parties had the same problem - traveling with friends and getting a room with one king bed. No pull out sofa, no rollaways, “nothing we can do, our policy which you agreed to when you booked….” Also, food and beverage service was really slow (and yes, we tipped).
10
Walter
27. Juni 2025
·
Aufenthalt für 5 Nächte
Flew in a little early. Room wasn’t ready. Upgrade to club which was a mistake. Kept telling me they were upgrading the room. Everything in the room was the same. Didn’t get into room until 4:00. Waited 3 hours. It’s a shame but resort is beautiful. I guess upgrading wasn’t the way to go. Plus they really didn’t offer anything better. Been to excellent in Punta cana were club members have more. So if we come back we will not go club. Not worth it.
Flew in a little early. Room wasn’t ready. Upgrade to club which was a mistake. Kept telling me they were upgrading the room. Everything in the room was the same. Didn’t get into room until 4:00. Waited 3 hours. It’s a shame but resort is beautiful. I guess upgrading wasn’t the way to go. Plus they really didn’t offer anything better. Been to excellent in Punta cana were club members have more. So if we come back we will not go club. Not worth it.
6
Toshawna
15. Okt. 2025
·
Aufenthalt für 5 Nächte
We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.
We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.
10
Michelina
9. Nov. 2025
·
Aufenthalt für 8 Nächte
Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again
Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Lage
Die Anlage liegt in einer ruhigen Gegend außerhalb der Hotelzone von Cancun und wirkt abgelegen; planen Sie 30–40 Minuten mit dem Auto ein, um die Sehenswürdigkeiten der Stadt zu erreichen. Der Flughafen ist gut erreichbar, aber einige Zufahrtsstraßen sind holprig und Taxis können teuer sein.
Ähnliche Gästebewertungen
10
Olamilekan
30. Mai 2025
·
Aufenthalt für 3 Nächte
It was an amazing long weekend at Excellence, it really felt like a luxurious holiday. The staff were all so friendly and hardworking.. you only needed to ask once for anything. Thank you for making my wifes 40th very special and memorable
It was an amazing long weekend at Excellence, it really felt like a luxurious holiday. The staff were all so friendly and hardworking.. you only needed to ask once for anything. Thank you for making my wifes 40th very special and memorable
10
Debbie
26. Aug. 2025
·
Aufenthalt für 3 Nächte
This was our first time in Cancun and it was amazing. The resort was beautiful as well as the beach and sand. Would definitely stay here again.
This was our first time in Cancun and it was amazing. The resort was beautiful as well as the beach and sand. Would definitely stay here again.
10
Olga
22. Jan. 2025
·
Aufenthalt für 10 Nächte
Long drive on dirt road from the asfalt road
Long drive on dirt road from the asfalt road
10
Chiamaka
2. Sept. 2025
·
Aufenthalt für 5 Nächte
The staff were very courteous, their service was impeccable. Loved the dining and drink options available at the resort. There’re activities to keep you entertained throughout your stay and the environment is very beautiful. However, this resort is around 40mins from the hotel zone which is the tourist area. Uber for $35-40) and hotel taxis ($60) one way are available to go all the way there. So if that is your vibe you might want to double check or If you don’t mind doing the trip then this place is perfect.
The staff were very courteous, their service was impeccable. Loved the dining and drink options available at the resort. There’re activities to keep you entertained throughout your stay and the environment is very beautiful. However, this resort is around 40mins from the hotel zone which is the tourist area. Uber for $35-40) and hotel taxis ($60) one way are available to go all the way there. So if that is your vibe you might want to double check or If you don’t mind doing the trip then this place is perfect.
10
Peter
30. Mai 2025
·
Aufenthalt für eine Nacht
Great staff and short drive to airport; need to pay to clean out seaweed (beach is worthless can’t swim), public beach 2.4 miles south is amazing and $3 cab ride!
Great staff and short drive to airport; need to pay to clean out seaweed (beach is worthless can’t swim), public beach 2.4 miles south is amazing and $3 cab ride!
6
carven
28. Apr. 2025
·
Aufenthalt für 4 Nächte
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
8
Marufjon
23. Sept. 2025
·
Aufenthalt für 3 Nächte
I really enjoyed my stay at this hotel. The view was beautiful and the atmosphere was amazing. However, the beach was disappointing because the water was very dirty, so we could only swim in the pool. We also faced some issues with restaurant reservations. Overall, it was still a good experience.
I really enjoyed my stay at this hotel. The view was beautiful and the atmosphere was amazing. However, the beach was disappointing because the water was very dirty, so we could only swim in the pool. We also faced some issues with restaurant reservations. Overall, it was still a good experience.
10
Robert William
30. März 2025
·
Aufenthalt für 7 Nächte
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
6
Bryant
3. Juni 2025
·
Aufenthalt für 4 Nächte
I’ve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didn’t feel as high-end as others I’ve experienced, especially for the price. One major downside is the location-it’s over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if you’re looking to explore or do anything off-resort. Another letdown was the vibe. They didn’t play much music throughout the day, and it really affected the energy of the place. If you’re looking for a more lively atmosphere with fun activities, this probably isn’t the spot. Overall, it’s fine if you’re strictly looking to relax and do nothing but lounge.. very calm and quiet. But if you’re looking for better energy and a more connected experience with everything Cancun has to offer, I’d definitely go with a different resort, especially at this price point.
I’ve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didn’t feel as high-end as others I’ve experienced, especially for the price. One major downside is the location-it’s over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if you’re looking to explore or do anything off-resort. Another letdown was the vibe. They didn’t play much music throughout the day, and it really affected the energy of the place. If you’re looking for a more lively atmosphere with fun activities, this probably isn’t the spot. Overall, it’s fine if you’re strictly looking to relax and do nothing but lounge.. very calm and quiet. But if you’re looking for better energy and a more connected experience with everything Cancun has to offer, I’d definitely go with a different resort, especially at this price point.
8
Emanuel Cipriano
19. Apr. 2025
·
Aufenthalt für 3 Nächte
Our stay was pleasant and relaxing. The staff was welcoming, helpful, and ready to answer any questions we had. If you’re looking to explore Cancun, you will need to use a taxi but the resort was great and made arrangements for us. We felt safe while in the resort, we arrived in the middle of the week and not much entertainment was planned in the evenings other than karaoke but Friday’s Mexico night was fun!
Our stay was pleasant and relaxing. The staff was welcoming, helpful, and ready to answer any questions we had. If you’re looking to explore Cancun, you will need to use a taxi but the resort was great and made arrangements for us. We felt safe while in the resort, we arrived in the middle of the week and not much entertainment was planned in the evenings other than karaoke but Friday’s Mexico night was fun!
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Die meisten Gäste loben die Vielfalt und die allgemeine Qualität der vielen à-la-carte-Restaurants und -Bars. Wiederkehrende Nachteile sind begrenzte Lunch-/Dinner-Buffetoptionen, gelegentliche Wartezeiten oder Schließungen und inkonsistente Gerichte, die von hervorragend bis nur durchschnittlich reichen.
Ähnliche Gästebewertungen
8
Esperanza
6. Aug. 2025
·
Aufenthalt für 4 Nächte
I have to start by saying the smell in the lobby of this resort is to die for. I could literally sit in there all day. My husband and I arrived to this location with transportation through MTS and it was amazing. We arrived to champagne and hand towels. We got there early so our room was not available but we were allowed to eat and walk around the resort. The staff was incredibly nice and respectful. We were always greeted politely. The entertainment was very good for a resort. We loved Karaoke night. It was so much fun! They should offer this more than once a week. Saturdays are a bit more quiet due to some people checking out on Sundays. My check out with Monday and we could hear a DJ going all night. I wish they would move that to Saturday for weekend fun. The bars were really really good. They could make whatever drink you wanted. My husband did wish the beer selection was better but overall he was ok with what they had. We did order room service one night for dinner it was average but we did not do that again. Breakfast was 10/10. We did decide to do more restaurant eating, which was soo good. Olas was our go too for tacos. The grill was very very good. The Kitchen was amazing due to the selection. They French restaurant was even better. Filet mignon melted in your mouth. Our room was cleaned multiple times a day which I appreciated so much. We did see a couple water bugs but what can you do! Overall 10/10
I have to start by saying the smell in the lobby of this resort is to die for. I could literally sit in there all day. My husband and I arrived to this location with transportation through MTS and it was amazing. We arrived to champagne and hand towels. We got there early so our room was not available but we were allowed to eat and walk around the resort. The staff was incredibly nice and respectful. We were always greeted politely. The entertainment was very good for a resort. We loved Karaoke night. It was so much fun! They should offer this more than once a week. Saturdays are a bit more quiet due to some people checking out on Sundays. My check out with Monday and we could hear a DJ going all night. I wish they would move that to Saturday for weekend fun. The bars were really really good. They could make whatever drink you wanted. My husband did wish the beer selection was better but overall he was ok with what they had. We did order room service one night for dinner it was average but we did not do that again. Breakfast was 10/10. We did decide to do more restaurant eating, which was soo good. Olas was our go too for tacos. The grill was very very good. The Kitchen was amazing due to the selection. They French restaurant was even better. Filet mignon melted in your mouth. Our room was cleaned multiple times a day which I appreciated so much. We did see a couple water bugs but what can you do! Overall 10/10
8
Megan A
5. Okt. 2025
·
Aufenthalt für 6 Nächte
Everything was great but I do wish the food options were a bit better. We have realistic expectations for an all inclusive, however, despite the amount of restaurants, operating hours are somewhat slim.
Everything was great but I do wish the food options were a bit better. We have realistic expectations for an all inclusive, however, despite the amount of restaurants, operating hours are somewhat slim.
8
Lauren
8. Okt. 2025
·
Aufenthalt für 4 Nächte
Just wish the restaurants were open longer or that the food truck was open all day. Sometimes our only option was pizza by the pool and that got boring.
Just wish the restaurants were open longer or that the food truck was open all day. Sometimes our only option was pizza by the pool and that got boring.
10
Mariano
20. Okt. 2025
·
Aufenthalt für 5 Nächte
Excellent dining options
Excellent dining options
10
Kay
18. Nov. 2025
·
Aufenthalt für 4 Nächte
Nice resort. No reservations needed forost restaurants. Good food. Good drinks worth top shelf liquor. Rooms were nice..no issues with air conditioning. Beach was nice. I'll definitely go back.
Nice resort. No reservations needed forost restaurants. Good food. Good drinks worth top shelf liquor. Rooms were nice..no issues with air conditioning. Beach was nice. I'll definitely go back.
10
Keli
15. Juli 2025
·
Aufenthalt für 4 Nächte
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
8
john
28. Sept. 2025
·
Aufenthalt für 7 Nächte
The beach is not as advertised. You need to let people know beach conditions. Its smelly. Its brown. And from staff even when sargassum is not an issue. Its still not blue due to the seaweed and grasses. Its not tropical like advertised. And when we called to ask about it they said it was amazing. The staff. The grounds are the only thing that saves this resort. Also. Not having a buffett to go to at any time is a big issue. Not everybody wants to come and dress up for 2 hour dinner service every night. What all inclusive resorts dosnt have breakfast lunch and finner buffet options. The other restaurants food was ok at best.
The beach is not as advertised. You need to let people know beach conditions. Its smelly. Its brown. And from staff even when sargassum is not an issue. Its still not blue due to the seaweed and grasses. Its not tropical like advertised. And when we called to ask about it they said it was amazing. The staff. The grounds are the only thing that saves this resort. Also. Not having a buffett to go to at any time is a big issue. Not everybody wants to come and dress up for 2 hour dinner service every night. What all inclusive resorts dosnt have breakfast lunch and finner buffet options. The other restaurants food was ok at best.
8
Marc
19. Nov. 2025
·
Aufenthalt für 3 Nächte
nice resort overall. liked the balance of pools. Spa was great. Food was just okay.
nice resort overall. liked the balance of pools. Spa was great. Food was just okay.
8
Joie
14. Aug. 2025
·
Aufenthalt für 6 Nächte
Property was very nice, ample pools and swim rivers. They kept the beach very clean, but the water is very murky and not swimmable (which I was aware of from many traveler reviews). The spa was one of the best experiences we've had at a resort. Personal concierge service was excellent. Our only complaint is the food and dining. Many restaurants are closed certain nights, which means more demand on others. We are early diners so we never had an issue, but we witnessed many people turned away or told to wait 45 min for a table at some places. 2 restaurants are in a covered outdoor space, so with heat and humidity (depending on time of year), you would want to avoid these places - which again, reduces your dining choices. 1 bar and 1 restaurant are exclusive to the VIP upgrade, which are nice but small, so expect to wait or even have your favorite dish run out if you dine later. We were also disappointed in the VIP upgrade room service menu. There is literally no difference to the menu everyone else gets - so I felt this was false advertising. No buffet dining option for dinner, which was also a disappointment. We only enjoyed 1-2 meals (Magna dinner & Oregano lunch), otherwise we found the food very bland and disappointing throughout the resort. Our room service items were better than the restaurants so we ordered in several times. Aside from the food/dining disappointments, the staff was very attentive and friendly. Our room was beautifully managed daily.
Property was very nice, ample pools and swim rivers. They kept the beach very clean, but the water is very murky and not swimmable (which I was aware of from many traveler reviews). The spa was one of the best experiences we've had at a resort. Personal concierge service was excellent. Our only complaint is the food and dining. Many restaurants are closed certain nights, which means more demand on others. We are early diners so we never had an issue, but we witnessed many people turned away or told to wait 45 min for a table at some places. 2 restaurants are in a covered outdoor space, so with heat and humidity (depending on time of year), you would want to avoid these places - which again, reduces your dining choices. 1 bar and 1 restaurant are exclusive to the VIP upgrade, which are nice but small, so expect to wait or even have your favorite dish run out if you dine later. We were also disappointed in the VIP upgrade room service menu. There is literally no difference to the menu everyone else gets - so I felt this was false advertising. No buffet dining option for dinner, which was also a disappointment. We only enjoyed 1-2 meals (Magna dinner & Oregano lunch), otherwise we found the food very bland and disappointing throughout the resort. Our room service items were better than the restaurants so we ordered in several times. Aside from the food/dining disappointments, the staff was very attentive and friendly. Our room was beautifully managed daily.
6
Lucas
21. Okt. 2025
·
Aufenthalt für 4 Nächte
I’ve been a longtime fan of the Excellence brand, visiting Finest Playa Mujeres in 2015 and Excellence Punta Cana in 2019. While Excellence Riviera Cancun still delivers a beautiful experience, I’ve noticed a few changes over the years. The drink selection has definitely gone down compared to previous stays fewer premium options than before. The food quality is also a bit inconsistent now; some dishes are great, others just okay, whereas before it was consistently excellent across the board. That said, the service remains phenomenal. Every staff member I encountered was friendly, attentive, and practically fluent in English though that did lead to being profiled a few times as someone who couldn’t speak Spanish. The resort itself is stunning, with top-notch amenities and a relaxing “lazy river” pool that winds around the spa area. Overall, it’s still a wonderful place to unwind, but I hope Excellence brings back some of the quality and variety that once made them truly stand out.
I’ve been a longtime fan of the Excellence brand, visiting Finest Playa Mujeres in 2015 and Excellence Punta Cana in 2019. While Excellence Riviera Cancun still delivers a beautiful experience, I’ve noticed a few changes over the years. The drink selection has definitely gone down compared to previous stays fewer premium options than before. The food quality is also a bit inconsistent now; some dishes are great, others just okay, whereas before it was consistently excellent across the board. That said, the service remains phenomenal. Every staff member I encountered was friendly, attentive, and practically fluent in English though that did lead to being profiled a few times as someone who couldn’t speak Spanish. The resort itself is stunning, with top-notch amenities and a relaxing “lazy river” pool that winds around the spa area. Overall, it’s still a wonderful place to unwind, but I hope Excellence brings back some of the quality and variety that once made them truly stand out.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
4
Michelina
8. Apr. 2026
·
Aufenthalt für 8 Nächte
…
…
10
Ricci
3. Dez. 2024
·
Aufenthalt für 7 Nächte
None
None
6
RitaJean
18. Sept. 2026
·
Aufenthalt für 5 Nächte
Unfortunately, my husband and I did not have a good experience staying at this property.
Unfortunately, my husband and I did not have a good experience staying at this property.
10
Makia
1. Sept. 2026
·
Aufenthalt für 5 Nächte
It was an excellent experience , 10/10 recommend to anyone .
It was an excellent experience , 10/10 recommend to anyone .
10
Douglas
25. Aug. 2026
·
Aufenthalt für 4 Nächte
Absolutely fantastic service, food was excellent, pool was idyllic
Absolutely fantastic service, food was excellent, pool was idyllic
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Bis 12:00
Haben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Dezember 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-11-02: NO DATA
- 2026-11-03: 542.5718338256836USD
- 2026-11-04: 546.2436511306763USD
- 2026-11-05: 577.2149392136231USD
- 2026-11-06: 631.1649227033691USD
- 2026-11-07: 631.20173478479USD
- 2026-11-08: 578.2140559837646USD
- 2026-11-09: 553.5593181203614USD
- 2026-11-10: 546.2436511306763USD
- 2026-11-11: 545.2446026575318USD
- 2026-11-12: 581.2112697001953USD
- 2026-11-13: 610.1843583913575USD
- 2026-11-14: 577.2149392136231USD
- 2026-11-15: 584.9258067768554USD
- 2026-11-16: 578.2140559837646USD
- 2026-11-17: 545.2446026575318USD
- 2026-11-18: 548.2585149897461USD
- 2026-11-19: 583.177881730835USD
- 2026-11-20: 549.2408989956054USD
- 2026-11-21: 592.5607280793457USD
- 2026-11-22: 545.2446026575318USD
- 2026-11-23: 549.2408989956054USD
- 2026-11-24: 526.2621694403076USD
- 2026-11-25: 552.3184641290894USD
- 2026-11-26: 550.23994746875USD
- 2026-11-27: 548.5538995020752USD
- 2026-11-28: 547.2427337523194USD
- 2026-11-29: 535.2538447380981USD
- 2026-11-30: 513.2742319529419USD
- 2026-12-01: 515.2723630477295USD
- 2026-12-02: 524.26403834552USD
- 2026-12-03: 535.2538447380981USD
- 2026-12-04: 535.2538447380981USD
- 2026-12-05: 570.2214291591187USD
- 2026-12-06: 549.520609347107USD
- 2026-12-07: 532.2566310216675USD
- 2026-12-08: 539.2501410761719USD
- 2026-12-09: 539.2501410761719USD
- 2026-12-10: 586.8248730773926USD
- 2026-12-11: 572.2195944024048USD
- 2026-12-12: 541.248306319458USD
- 2026-12-13: 541.248306319458USD
- 2026-12-14: 516.2714456693726USD
- 2026-12-15: 517.2705282910157USD
- 2026-12-16: 514.2732804260864USD
- 2026-12-17: 513.2742319529419USD
- 2026-12-18: 517.2705282910157USD
- 2026-12-19: 540.249223697815USD
- 2026-12-20: 525.3330570921631USD
- 2026-12-21: 488.9281623677979USD
- 2026-12-22: 488.9281623677979USD
- 2026-12-23: 491.074941876709USD
- 2026-12-24: 660.6727085845947USD
- 2026-12-25: 697.8840542503663USD
- 2026-12-26: 664.966335899414USD
- 2026-12-27: 660.6727085845947USD
- 2026-12-28: 825.2612320423584USD
- 2026-12-29: 825.2612320423584USD
- 2026-12-30: 825.2612320423584USD
- 2026-12-31: 874.6378437172851USD
- 2027-01-01: 877.500239161499USD
- 2027-01-02: 854.600939013794USD
Check-in Zeit beginnt um 15:00 Check-out Zeit endet um 12:00
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
Seit 1. April 2021 gilt für ausländische Tourist:innen die VISITAX. Die Zahlung der Gebühr in Höhe von 224 MXN (oder 10 USD pro Person) kann über das Web-Portal http://visitax.gob.mx/ erfolgen. Ausländische Tourist:innen können vor oder während ihres Aufenthalts in Quintana Roo bezahlen. Ein Zahlungsnachweis ist am Flughafen vor Abreise vorzulegen.
Wissenswertes vor der Reise
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setzen Sie sich dazu vor der Anreise mit der Unterkunft in Verbindung. Die entsprechenden Kontaktinformationen finden Sie auf Ihrer Buchungsbestätigung.
- Eine Hotelgebühr ist bereits im Zimmerpreis inbegriffen.
- Kinder, die 18 Jahren und jünger sind, haben keinen Zutritt zu dieser Unterkunft, die nur für Erwachsene buchbar ist.
- Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
Obligatorische Gebühren und Steuern
Folgende Gebühren sind im Zimmerpreis enthalten:
- Hotelgebühr:
Diese Liste enthält alle Gebühren, die uns vom Hotel mitgeteilt wurden. Die erhobenen Gebühren können sich allerdings je nach Buchungszeitraum und Zimmerart ändern.
Beliebte Annehmlichkeiten
Zimmerservice
Allgemein
Zimmerservice