SureStay Hotel by Best Western Conway

Everything was great except no elevator and i was on the 2nd floor. I recommended this hotel to my friends from Kentucky, Georgia and Florida for their weekend stay also (about 7 rooms.

Simple hole in the wall, good place to stay! You wouldn't even know it's tucked away by the river. Simple getaway with old school smoking rooms. They even have BBQ grills & tables, right on the river.

Was good for a short stay. Room was clean, management nice, but it is loud at night and early in the morning. Door goes straight outside and can be loud. Room was nice and clean, but hotel as a whole was run down. Shower is slippery, coffee maker in room didn’t work, vending options minimal, and room smelled musty. But hard to control in humid Conway South Carolina. Very convenient location to Coastal Carolina if you are there to be with your student.

Possibly more update working vending machines or sale more merchandise inside lobby area

There was spiders and bugs everywhere the pool was out of order and it stunk real bad I think I should be able to get some of my money back..

It’s extremely basic. The receptionist Greg was very friendly. That was helpful. As a smoker, I always wondered what a smoking room was like. Now I know why they don’t allow it. The place was an example of doing the best you can of what’s left. I see the effort. But never again.

The stay was great but when I did it online I asked for a room on the bottom and ended up having a room on second floor and I barely could walk up the stairs due to bad knees and hip. No elevator

Washer Dryer kept braking down, vending takes money, questionable staying there

Nice staff. Seems clean. Area run down and no elevator

There was a dead cockroach in the room, and overall the cleanliness was disappointing. The bathroom toilet paper was not fresh, and there were no tissues provided.

Would not recommend. The electronic door wouldn't lock, There were roaches gnats and other bugs in the room along with mold and mildew in bathroom, leaking fridge, and dirty blankets Pictures are deceiving.. The place is filthy.

Would not recommend.. roaches, bugs, mold and mildew in bathroom, electronic door wouldn't lock, funky odor, overall dirty Pictures were deceiving, spend the money and stay elsewhere

The room was very dirty, sheets and comforters were not very clean looking, shower was drickling all night, toilets barely flushed, there was a frog in our room when we opened the door, and a puddle under the air conditioner. Desperately needed updates and upgraded toilets, pillows, and strangely breakfast/coffee not open till 7:30am instead of 6 am like most places-when they said 7 to us at check-in. And very few options to eat. They need to hire a really good cleaning staff and put a better breakfast on. The place is cute outside and could really be a nice hotel.

Very clean, very quiet. Only a mile or so from downtown Conway SC. Was perfect and affordable for our Halloween weekend.

Was not clean.. roach in the bathroom

The room was dirty. This is the worst hotel in Conway stink

Found bed bugs in my room 114 Packed my stuff up and left

This property is very clean and well-maintained, and it also feels safe. I would definitely recommend staying here if you are visiting Conway or the nearby areas.

The place has bed bugs

The staff are very nice and helpful. The bathroom door did not latch properly and would not stay closed.

Staff was accommodating even with the late arrival. Cars are parked right outside the windows so people departing early will wake you up as they start their cars

We really enjoyed our stay at the Riverfront Inn. While the hotel is not new, the room was very nice and the staff was very helpful. The mattresses were very comfortable. The location is excellent, just on the beach side of Conway (adjacent to Highway 501). If you want a very cost effective option, this hotel is a good choice.

My non smoking room mattress reeked of cigarettes. The manager swapped them out for us with another rooms so I am sure those people were gonna be happy, lol. The bathroom door didn’t shut properly and the outside door seal wasn’t there at the bottom and a nice sized bug was able to crawl in. You can tell they cleaned well though. For the price it was good.

The pillows and mattresses were rock hard and the floors were very dirty and made my feet black with dirt. The rooms smelled bad too. The staff though was very friendly,polite and gave immediate assistance for anything needed

Was good for a short stay. Room was clean, management nice, but it is loud at night and early in the morning. Door goes straight outside and can be loud. Room was nice and clean, but hotel as a whole was run down. Shower is slippery, coffee maker in room didn’t work, vending options minimal, and room smelled musty. But hard to control in humid Conway South Carolina. Very convenient location to Coastal Carolina if you are there to be with your student.

Computers were down when we got there. Worker was frazzled, but kind. Our room door didn’t lock at all. Had to use the little bar to lock us in. Room 207. Didn’t feel safe, but was clean and nice otherwise. I would add a protein to breakfast. All carbs!

Room was large. Floor in bathroom was a little dirty.water kept changing from hot to ice cold continuously. Nice for a one might stay.

The carbon monoxide detector went off the times in the middle of the night which wasn’t fun

This property needs some updating. The room was small, but the bathroom was big! There was no shower curtain in the tub and it drained really slow!!! Breakfast was a joke and coffee was horrible. Staff was kind.

Staff were unhelpful when I needed to change my reservation details. First person told me he didn’t know the computer system and couldn’t help me… told me to wait a day and talk to next person. Next day that persom also didn’t know how computers worked and said she’d have her husband call me. He never did. Horrible service ever! Only assistance we got was because smoke detector kept chirping and repair guy came quickly and made it stop.

Some towels were dirty when we got to our room. Front desk was ignoring calls and when I went to the reception, he was on his cell phone. Sink drains forever. On check out, office was locked even if it says “open” and was after 7am. I knocked several times and a guy shows up, not even opening the door. Talking to him thru the glass, he said ‘it’s ‘not ready.’ NOT recommended!!

Room was super clean and comfy. Staff was absolutely amazing. Checking on us and making sure we had clean towels both days.

Away from the main road, right on the river, quiet and clean location, immaculate rooms. Greg at the desk is a gem!

Check in was quick, front desk worker was nice. Breakfast is pastries, coffee and cereal because anything else don’t have any condiments or has mold and is old. Housekeeper and another lady were extremely lazy and unprofessional. I asked for a simple bed sheet change first the housekeeper just made the bed with no sheet change. I waited to see if she would change it and she just walked out the room without a second glance. I went out the door and kindly asked if she could change the sheets she said she could but she was gonna clean the checked out rooms first so I agreed. Not even two minutes go by and another lady who was not an housekeeper came to my door telling me I had to change my own sheets because “its just one worker and she has better things to do” and because I checked in the night before there was no need for a sheet change and handed me the sheets to change myself and proceeded to talk about me like I was a bully to the housekeeper. Went to the front desk to complain but was met with silence and indifference. The same one who checked me in was there and did not solve the matter or apologize for the unprofessional behavior the lady displayed. From then on I cleaned my own room the duration of my stay. There was only one time were housekeeping came knocking on my door in the 7 days I stayed there. No change in behavior at all. Have money for delivery or a car because there are no grocery stores or restaurants in walking distance.

Upon arrival the clerk handed us a key said it was his first day good luck finding your room. They never told him anything about how the rooms were located. Female clerks were much better. Second day went up for coffee at 7 AM to find the doors. Both locked went back about 20 minutes later. There was a mail behind the desk sitting in a chair. I went and poured some coffee took a sip only to find that the coffee was barely warm, not hot. spoke to the clerk and informed him he said OK but never tempted to get up. Look at it or change the coffee urn. We would not recommend staying at this location in the future.

Room was very nice. Staff friendly.

Front desk (Jenica) was extremely thoughtful and caring. Appreciated her help! Would definitely stay again!

When we checked in we were assigned to a room that people were already staying in. After fighting to get the door to open even though the key reader was green to our surprise the occupants opened the door. The current occupants were very nice but it could have gone terribly bad. After being reassigned to a new room it was very apparent that the microwave was so old it was rusted inside with most of the coating missing. The room was fairly clean but had a musty smell. Of the four pillows one had to be tossed to the side as it didn’t seem to be clean with what looked like smeared makeup. The towels smelled clean but had hair tightly twinned into the fabric. When doing a bedbug check it showed how dirty the mattress was. It was worse on the sides. The comfort of the bed was equivalent to sleeping on the floor with a thin yoga mat.

It was a good stay front desk was nice and helpful

Nice and quiet by the river.

We really enjoyed our stay at the Riverfront Inn. While the hotel is not new, the room was very nice and the staff was very helpful. The mattresses were very comfortable. The location is excellent, just on the beach side of Conway (adjacent to Highway 501). If you want a very cost effective option, this hotel is a good choice.

Nice location outside of Conway. Close to route 544 to south strand

Was good for a short stay. Room was clean, management nice, but it is loud at night and early in the morning. Door goes straight outside and can be loud. Room was nice and clean, but hotel as a whole was run down. Shower is slippery, coffee maker in room didn’t work, vending options minimal, and room smelled musty. But hard to control in humid Conway South Carolina. Very convenient location to Coastal Carolina if you are there to be with your student.

Very clean, very quiet. Only a mile or so from downtown Conway SC. Was perfect and affordable for our Halloween weekend.

Away from the main road, right on the river, quiet and clean location, immaculate rooms. Greg at the desk is a gem!

Check in was quick, front desk worker was nice. Breakfast is pastries, coffee and cereal because anything else don’t have any condiments or has mold and is old. Housekeeper and another lady were extremely lazy and unprofessional. I asked for a simple bed sheet change first the housekeeper just made the bed with no sheet change. I waited to see if she would change it and she just walked out the room without a second glance. I went out the door and kindly asked if she could change the sheets she said she could but she was gonna clean the checked out rooms first so I agreed. Not even two minutes go by and another lady who was not an housekeeper came to my door telling me I had to change my own sheets because “its just one worker and she has better things to do” and because I checked in the night before there was no need for a sheet change and handed me the sheets to change myself and proceeded to talk about me like I was a bully to the housekeeper. Went to the front desk to complain but was met with silence and indifference. The same one who checked me in was there and did not solve the matter or apologize for the unprofessional behavior the lady displayed. From then on I cleaned my own room the duration of my stay. There was only one time were housekeeping came knocking on my door in the 7 days I stayed there. No change in behavior at all. Have money for delivery or a car because there are no grocery stores or restaurants in walking distance.

It was convenient to my work visit.

Convenient to CCU. Well priced. Clean and comfortable.

Quiet place to relax. Close enough to shopping without being right in the middle of it.

The room was very dirty, sheets and comforters were not very clean looking, shower was drickling all night, toilets barely flushed, there was a frog in our room when we opened the door, and a puddle under the air conditioner. Desperately needed updates and upgraded toilets, pillows, and strangely breakfast/coffee not open till 7:30am instead of 6 am like most places-when they said 7 to us at check-in. And very few options to eat. They need to hire a really good cleaning staff and put a better breakfast on. The place is cute outside and could really be a nice hotel.

Check in was quick, front desk worker was nice. Breakfast is pastries, coffee and cereal because anything else don’t have any condiments or has mold and is old. Housekeeper and another lady were extremely lazy and unprofessional. I asked for a simple bed sheet change first the housekeeper just made the bed with no sheet change. I waited to see if she would change it and she just walked out the room without a second glance. I went out the door and kindly asked if she could change the sheets she said she could but she was gonna clean the checked out rooms first so I agreed. Not even two minutes go by and another lady who was not an housekeeper came to my door telling me I had to change my own sheets because “its just one worker and she has better things to do” and because I checked in the night before there was no need for a sheet change and handed me the sheets to change myself and proceeded to talk about me like I was a bully to the housekeeper. Went to the front desk to complain but was met with silence and indifference. The same one who checked me in was there and did not solve the matter or apologize for the unprofessional behavior the lady displayed. From then on I cleaned my own room the duration of my stay. There was only one time were housekeeping came knocking on my door in the 7 days I stayed there. No change in behavior at all. Have money for delivery or a car because there are no grocery stores or restaurants in walking distance.

Computers were down when we got there. Worker was frazzled, but kind. Our room door didn’t lock at all. Had to use the little bar to lock us in. Room 207. Didn’t feel safe, but was clean and nice otherwise. I would add a protein to breakfast. All carbs!

Upon arrival the clerk handed us a key said it was his first day good luck finding your room. They never told him anything about how the rooms were located. Female clerks were much better. Second day went up for coffee at 7 AM to find the doors. Both locked went back about 20 minutes later. There was a mail behind the desk sitting in a chair. I went and poured some coffee took a sip only to find that the coffee was barely warm, not hot. spoke to the clerk and informed him he said OK but never tempted to get up. Look at it or change the coffee urn. We would not recommend staying at this location in the future.

The bed was comfortable and the room was clean. The windows were flithy. The front desk lady was nice & helpful. They have a light breakfast. The bad part of my stay was people outside my room both nights talking loud until past midnight. It appeared to be people living out of the hotel. It felt unsafe but I didn’t have anything happen to me or my vehicle.

Good staff, good cable, decent breakfast

This property needs some updating. The room was small, but the bathroom was big! There was no shower curtain in the tub and it drained really slow!!! Breakfast was a joke and coffee was horrible. Staff was kind.

Overall, the hotel was nice, service was nice, we had a good breakfast. The room was good for the price, the floor was a little sticky but it was ok. We rested and we didn't have any trouble. I will come back if i need it.