Hotel Marina El Cid Spa & Beach Resort - All Inclusive
US$ 248
/ noite
Média para novembro
Preços para Hotel Marina El Cid Spa & Beach Resort - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 248
/ noite
Média para novembro
Média de preços por mês
Em Hotel Marina El Cid Spa & Beach Resort - All Inclusive, a diária custa em média US$ 174 no mês mais barato (junho) e US$ 592 no mês mais caro (dezembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 298 |
| fevereiro | US$ 509 |
| março | US$ 346 |
| abril | US$ 260 |
| maio | US$ 210 |
| junho | US$ 174 |
| julho | US$ 218 |
| agosto | US$ 374 |
| setembro | US$ 274 |
| outubro | US$ 202 |
| novembro | US$ 248 |
| dezembro | US$ 592 |
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nov. · US$ 248
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Mais caro: dezembro (aprox. US$ 592)
Mais barato: junho (aprox. US$ 174)
Sobre esta propriedade
Presenteie-se com uma visita ao spa, que oferece massagens e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, uma sauna seca e uma academia.
Comodidades
Presenteie-se com uma visita ao spa, que oferece massagens e tratamentos faciais. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, uma sauna seca e uma academia.
Comodidades
As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
Jantar
Saboreie pratos da culinária mexicana no Hacienda Arrecife, um restaurante do lado da piscina que oferece vista para o mar. Você também pode se hospedar no local e aproveitar o serviço de quarto 24 horas. Relaxe com uma bebida refrescante em um bar na praia, um bar ao lado da piscina ou um dos 2 bares/lounges. Buffet de café da manhã grátis é servido diariamente, entre 7h e meio-dia.
Quartos
Sinta-se em casa em um de nossos 500 quartos com ar-condicionado e frigobares. Os quartos possuem varandas particulares. Durante a estadia, as TVs com canais via satélite garantem a sua diversão. Banheiros apresentam chuveiros, produtos de toalete de cortesia e secadores de cabelo.
Localização
Na praia em Puerto Morelos, Hotel Marina El Cid Spa & Beach Resort All Inclusive fica a apenas 15 minutos de carro de Praça Central de Puerto Morelos e de Praia de Puerto Morelos.
Lugares próximos
Cooperativa de Artistas de Puerto Morelos(1.4 milhas)
Paróquia de São José(1.4 milhas)
Praça Central de Puerto Morelos(1.5 milhas)
Playa Ojo de Agua(1.5 milhas)
Farol Inclinado(1.5 milhas)
Praia de Puerto Morelos(3.2 milhas)
Monumento Ruta de los Cenotes(3.6 milhas)
Santuário da Esperança – Cápsula do Tempo(4.1 milhas)
Jungle Spa(4.2 milhas)
Jardim Botânico Dr. Alfredo Barrera Marin(4.5 milhas)
Baía de Petempich(9.4 milhas)
Campo de golfe Playa Paraiso(10.5 milhas)
Boutique Cirque du Soleil no Vidanta Riviera Maya(10.5 milhas)
El Rey Polo Country Club(10.7 milhas)
Campo de Golfe Nicklaus Design(10.8 milhas)
Aeroporto Internacional de Cancún (CUN)(18.1 milhas)
Aeroporto Internacional de Cozumel (CZM)(42.9 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Estacionamento com manobrista
Localização
Boulevard El Cid Unidad 15, Puerto Morelos, Estado de Quintana Roo, México
Cooperativa de Artistas de Puerto Morelos (1.4 milhas)
Paróquia de São José (1.4 milhas)
Praça Central de Puerto Morelos (1.5 milhas)
Playa Ojo de Agua (1.5 milhas)
Farol Inclinado (1.5 milhas)
Praia de Puerto Morelos (3.2 milhas)
Opções de quarto
6
Junior Suite
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
560 ft²
VarandaAr condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
8
Two Bedroom Suite
Detalhes do quarto
1 Cama King
e 2 Camas De Casal
Acomoda 6
2163 ft²
VarandaAr condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
5
Family Studio Suite
Detalhes do quarto
2 Camas De Casal
e 1 Cama Retrátil
Acomoda 4
560 ft²
VarandaAr condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
8
Family Room at Hotel Ventus Ha
Detalhes do quarto
2 Camas De Casal
e 1 Cama Retrátil
Acomoda 4
574 ft²
VarandaAr condicionadoBanheiro privativoMini bar
6
Junior Suite With Jacuzzi
Detalhes do quarto
1 Cama King
e 1 Cama Queen
Acomoda 4
559 ft²
VarandaAr condicionadoBanheiro privativoMini barBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
8
Junior Suite at Hotel Ventus Ha
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
575 ft²
VarandaAr condicionadoBanheiro privativoMini bar
8
Three Bedroom Suite
Detalhes do quarto
2 Camas King
e 2 Camas De Casal
Acomoda 8
2852 ft²
VarandaAr condicionadoBanheiro privativoMini bar
5
One Bedroom Suite
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
1076 ft²
VarandaAr condicionadoBanheiro privativoMini bar
7
Suíte Júnior (Junior Suite Platinum)
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
559 ft²
VarandaAr condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
6
Studio With Jacuzzi
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
575 ft²
VarandaAr condicionadoBanheiro privativoMini barBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
7
Suíte (One Bedroom Suite Platinum)
Detalhes do quarto
1 Cama King
e 1 Cama Retrátil
Acomoda 4
1076 ft²
VarandaAr condicionadoCamas dobráveis ou extras (gratuitas)Banheiro privativo
5
Quarto superluxo
Detalhes do quarto
1 Cama King
2 Camas De Casal
Acomoda 4
560 ft²
VarandaAr condicionadoBanheiro privativoMini bar
Avaliações dos hóspedes sobre Hotel Marina El Cid Spa & Beach Resort - All Inclusive
8.7
Fabuloso
Com base em 2.114 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
28%
Famílias
60%
Grupos
8%
Viajantes individuais
0%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Hotel Marina El Cid Spa & Beach Resort - All Inclusive, os hóspedes destacam o atendimento atencioso, as áreas bem cuidadas e a grande quantidade de piscinas e atividades distribuídas por três resorts, ao mesmo tempo em que apontam desvantagens recorrentes relacionadas à praia, à logística do jantar, à conectividade e a ocasionais interrupções no fornecimento de energia.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Hotel Marina El Cid Spa & Beach Resort - All Inclusive, os hóspedes destacam o atendimento atencioso, as áreas bem cuidadas e a grande quantidade de piscinas e atividades distribuídas por três resorts, ao mesmo tempo em que apontam desvantagens recorrentes relacionadas à praia, à logística do jantar, à conectividade e a ocasionais interrupções no fornecimento de energia.
Os restaurantes especializados são amplamente elogiados pela qualidade e variedade, mas muitos hóspedes têm dificuldades em conseguir reservas para o jantar e acham os buffets medianos ou repetitivos. A praia é frequentemente inutilizável devido a algas marinhas, odor, pedras e quebra-mares, então a maior parte do relaxamento se concentra nas piscinas. Diversos comentários mencionam mosquitos, ar-condicionado ou energia intermitente e Wi-Fi limitado, pago, juntamente com ocasionais abordagens para venda de multipropriedade ou upgrade. Ideal para viajantes que valorizam piscinas, variedade no local e comodidades familiares em vez de uma experiência clássica de praia.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Complexo amplo e bem conservado, com muitas piscinas (incluindo telhado, tobogã e salto de penhasco), clube infantil, shows noturnos e acesso às instalações de três resorts irmãos por meio de carrinhos de golfe. Os pontos negativos incluem uma praia frequentemente imprópria para banho e vários relatos de falta de energia/ar-condicionado.
Avaliações dos hóspedes relacionadas
10
Miguel
24 de jun. de 2025
·
Hospedou-se por 7 noites
Excellent hotel. Many pools. Lots of options for dining. Great food. Ample grounds. Great shows at night. You get access to three very nice properties.
Excellent hotel. Many pools. Lots of options for dining. Great food. Ample grounds. Great shows at night. You get access to three very nice properties.
8
Timothy
11 de out. de 2025
·
Hospedou-se por 1 noite
We had a great stay! We upgraded for $50 to an ocean-view suite, which was totally worth it. The highlight was definitely the pool with the cliff jump — so much fun for both my kid and I! Rooms and facilities were clean and the staff were helpful. The only thing to note is that while it’s an all-inclusive resort, food isn’t available at all hours. Make sure to check the restaurant schedules so you know when and where meals are being served. Overall, we had an awesome time and would definitely come back.
We had a great stay! We upgraded for $50 to an ocean-view suite, which was totally worth it. The highlight was definitely the pool with the cliff jump — so much fun for both my kid and I! Rooms and facilities were clean and the staff were helpful. The only thing to note is that while it’s an all-inclusive resort, food isn’t available at all hours. Make sure to check the restaurant schedules so you know when and where meals are being served. Overall, we had an awesome time and would definitely come back.
8
Martha
6 de set. de 2025
·
Hospedou-se por 5 noites
This is our second year back at Marina El Cid. The beach area isn’t ideal. It has barriers to keep the seaweed from coming to the shore. There’s always trucks with cleaning crew trying to clear it as much as possible. If you’re in the main pool, expect to smell the gas from these trucks for hours. The Hotel has plenty of food selection, entertainment, shows, live music every night. The best part of staying at Marina El Cid is you could enjoy all 3 resorts and fully utilize the “all inclusive” All 3 locations are all connected together (1 is across the street). Golf carts 24/7 to get you anywhere in all 3 resorts. It’s not a luxurious resort but its tropical gardens, ponds, pools and rooms are very clean. Definitely worth the money!
This is our second year back at Marina El Cid. The beach area isn’t ideal. It has barriers to keep the seaweed from coming to the shore. There’s always trucks with cleaning crew trying to clear it as much as possible. If you’re in the main pool, expect to smell the gas from these trucks for hours. The Hotel has plenty of food selection, entertainment, shows, live music every night. The best part of staying at Marina El Cid is you could enjoy all 3 resorts and fully utilize the “all inclusive” All 3 locations are all connected together (1 is across the street). Golf carts 24/7 to get you anywhere in all 3 resorts. It’s not a luxurious resort but its tropical gardens, ponds, pools and rooms are very clean. Definitely worth the money!
10
Saijanarthanan
8 de out. de 2025
·
Hospedou-se por 3 noites
The pool was amazing with the cliff jump and water slide
The pool was amazing with the cliff jump and water slide
10
Juan
2 de ago. de 2025
·
Hospedou-se por 7 noites
Great resort with multiple dining options and activities for all the family. For the adults, the rooftop bars are great!
Great resort with multiple dining options and activities for all the family. For the adults, the rooftop bars are great!
10
Vedrana
13 de out. de 2025
·
Hospedou-se por 7 noites
Staff is amazing. Housekeeping cleaned rooms twice daily. No matter what pool you choose waiter will got to you and bring you your drink anythime anywhere. Every morning at breakfast where filter coffee us served ( but we like esspresso) waiter would go to the bar in the lobby to get us esspresso. Girls in the kids club are engaged with kidscto the max. They taking kids to pool, to visit dolphins, thy do all kinds of outdoor and indoor activities . My 6 years old boy litterally cried last night and didnt want to go home. Breakfast options are buffet standard. Good , many varieties but personaly i am not fan of buffet , and i liked mexican varieties in the options. Several a la cart restaurants within resort offer variety of different world cuisine and food is amazing . Japanise , French , Italian , Mediteranian, American and of course Mexican a la cart dinjng for lunch and dinner. Every night 3-4 different shows at 3 different location/times and not boring shows but nice performers . Two rooftop pools , Adult only pool , Big jump with 12 feet deep pool Grear slide for kids and adults 3 beaches I am impressed and will be back
Staff is amazing. Housekeeping cleaned rooms twice daily. No matter what pool you choose waiter will got to you and bring you your drink anythime anywhere. Every morning at breakfast where filter coffee us served ( but we like esspresso) waiter would go to the bar in the lobby to get us esspresso. Girls in the kids club are engaged with kidscto the max. They taking kids to pool, to visit dolphins, thy do all kinds of outdoor and indoor activities . My 6 years old boy litterally cried last night and didnt want to go home. Breakfast options are buffet standard. Good , many varieties but personaly i am not fan of buffet , and i liked mexican varieties in the options. Several a la cart restaurants within resort offer variety of different world cuisine and food is amazing . Japanise , French , Italian , Mediteranian, American and of course Mexican a la cart dinjng for lunch and dinner. Every night 3-4 different shows at 3 different location/times and not boring shows but nice performers . Two rooftop pools , Adult only pool , Big jump with 12 feet deep pool Grear slide for kids and adults 3 beaches I am impressed and will be back
2
Dany
17 de ago. de 2025
·
Hospedou-se por 5 noites
Most of our stays there the power went out. According to front desk they said the town power line caught on fire from the storm. The whole resort was without ac nor running water. The power was on and off all day, continuing for a total of 3-4 days.
Most of our stays there the power went out. According to front desk they said the town power line caught on fire from the storm. The whole resort was without ac nor running water. The power was on and off all day, continuing for a total of 3-4 days.
4
Nedim
16 de ago. de 2025
·
Hospedou-se por 5 noites
I am writing to express my disappointment regarding a recent 5-night stay at your resort. While the first two days of our trip were pleasant, a brief power outage was followed by three days of critical air conditioning malfunction, which significantly impacted our stay. The lack of air conditioning led to extremely high humidity levels in our rooms, causing the floors to become wet and slick. My children slipped and fell multiple times, which was concerning. The unbearable heat also made dining in your restaurants and relaxing in the lobby very uncomfortable. While the pool and grounds were well-maintained, the beach was unfortunately unusable due to high levels of seaweed. Although efforts were made to contain and clean it, swimming was not possible. We also noticed an unpleasant sewer smell in certain areas of the property. We brought these issues to the attention of the reception, and they kindly upgraded us from the Marina building to Ventus Ha. However, despite being a beautiful building, this upgrade was inconvenient, and the air conditioning in the new room was still not working effectively, with the temperature remaining a balmy 80 degrees. The restaurant requiring reservations was unfortunately booked 3-4 days in advance, which meant I was only able to secure one reservation over my five-day stay. Additionally, the main dinner buffet seemed to offer repetitive selections. I hope you will consider these points for future improvements.
I am writing to express my disappointment regarding a recent 5-night stay at your resort. While the first two days of our trip were pleasant, a brief power outage was followed by three days of critical air conditioning malfunction, which significantly impacted our stay. The lack of air conditioning led to extremely high humidity levels in our rooms, causing the floors to become wet and slick. My children slipped and fell multiple times, which was concerning. The unbearable heat also made dining in your restaurants and relaxing in the lobby very uncomfortable. While the pool and grounds were well-maintained, the beach was unfortunately unusable due to high levels of seaweed. Although efforts were made to contain and clean it, swimming was not possible. We also noticed an unpleasant sewer smell in certain areas of the property. We brought these issues to the attention of the reception, and they kindly upgraded us from the Marina building to Ventus Ha. However, despite being a beautiful building, this upgrade was inconvenient, and the air conditioning in the new room was still not working effectively, with the temperature remaining a balmy 80 degrees. The restaurant requiring reservations was unfortunately booked 3-4 days in advance, which meant I was only able to secure one reservation over my five-day stay. Additionally, the main dinner buffet seemed to offer repetitive selections. I hope you will consider these points for future improvements.
8
Adam
27 de jun. de 2025
·
Hospedou-se por 4 noites
Overall, the stay was great. The resort had three different properties, all with really nice pools and beautiful maintained outside areas. The sargassum at the beach was intrusive. We spent no time on the beach whatsoever because there was so much in the water. The resort however, worked hard every day to try to stay on top of it and clear it. The one real negative about the resort was the unavailability for making dinner reservations. We spent four nights there and on day number one we were told there were absolutely no reservations available for any of the restaurants on the first two nights we were there. The last two nights we were there, there was some availability however it was either to eat dinner at 4 o’clock in the afternoon or at 9:30 in the evening. That was one major component we were very disappointed in.
Overall, the stay was great. The resort had three different properties, all with really nice pools and beautiful maintained outside areas. The sargassum at the beach was intrusive. We spent no time on the beach whatsoever because there was so much in the water. The resort however, worked hard every day to try to stay on top of it and clear it. The one real negative about the resort was the unavailability for making dinner reservations. We spent four nights there and on day number one we were told there were absolutely no reservations available for any of the restaurants on the first two nights we were there. The last two nights we were there, there was some availability however it was either to eat dinner at 4 o’clock in the afternoon or at 9:30 in the evening. That was one major component we were very disappointed in.
8
Domenico
25 de ago. de 2025
·
Hospedou-se por 10 noites
Amazing property, many pools, clean, great service, polite and smily staff. Unfortunately 2 out of the 10 days, they had power outages resulting in no air conditioning, no elevator and intermittent water in the rooms, lobby and restaurants. Front desk upgraded us from Marina to Ventus on the 5th days, and it was fantastic after. Miguel (Manager of the Italian restaurant Trattoria D´Gulio) was exceptional...he really made our 20th anniversary memorable. Himself and his staff. Truly appreciate it!
Amazing property, many pools, clean, great service, polite and smily staff. Unfortunately 2 out of the 10 days, they had power outages resulting in no air conditioning, no elevator and intermittent water in the rooms, lobby and restaurants. Front desk upgraded us from Marina to Ventus on the 5th days, and it was fantastic after. Miguel (Manager of the Italian restaurant Trattoria D´Gulio) was exceptional...he really made our 20th anniversary memorable. Himself and his staff. Truly appreciate it!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Os hóspedes elogiam frequentemente a limpeza dos quartos e das áreas comuns, com alguns relatando limpeza duas vezes ao dia. Uma minoria notou odores de mofo ou bolor e ocasionais falhas na manutenção dos restaurantes ou quartos.
Avaliações dos hóspedes relacionadas
10
Bogdan A
29 de jun. de 2025
·
Hospedou-se por 6 noites
Very clean resort. Staff excellent. However buffet needs to be bigger and kept filled.
Very clean resort. Staff excellent. However buffet needs to be bigger and kept filled.
8
Madison
16 de jun. de 2025
·
Hospedou-se por 4 noites
Great Service and Family Amenities, But Beach and Room Conditions Need Improvement We stayed at Hotel Marina El Cid Spa & Beach Resort All Inclusive in Cancún, Mexico from June 7 to June 12, 2025, for a multigenerational family trip. Our group included six people (two adults and four kids), my mother, and my in-laws. The resort offered a lot for families, and overall, we had an enjoyable stay. The staff was excellent—friendly, helpful, and accommodating from check-in to check-out. The resort grounds were clean and well-kept, and the pool area, especially with the water slide, was a hit with our kids. The restaurants provided a good variety of food options, and the service in the dining areas was consistently attentive and courteous. However, there were a couple of notable downsides during our stay. First, the rooms had a persistent moldy smell, which was unpleasant and difficult to ignore. While the rooms were cleaned daily and generally well-maintained, the odor suggested a deeper humidity or ventilation issue that needs attention. Second, the beach area was heavily affected by seaweed throughout our stay. The shoreline and water were covered with seaweed, which gave off a strong foul odor and made it nearly impossible to enjoy the beach. While we understand this is a regional issue and not entirely the resort's fault, it significantly impacted our beach experience. The staff did try to clean it, but it was an ongoing challenge.
Great Service and Family Amenities, But Beach and Room Conditions Need Improvement We stayed at Hotel Marina El Cid Spa & Beach Resort All Inclusive in Cancún, Mexico from June 7 to June 12, 2025, for a multigenerational family trip. Our group included six people (two adults and four kids), my mother, and my in-laws. The resort offered a lot for families, and overall, we had an enjoyable stay. The staff was excellent—friendly, helpful, and accommodating from check-in to check-out. The resort grounds were clean and well-kept, and the pool area, especially with the water slide, was a hit with our kids. The restaurants provided a good variety of food options, and the service in the dining areas was consistently attentive and courteous. However, there were a couple of notable downsides during our stay. First, the rooms had a persistent moldy smell, which was unpleasant and difficult to ignore. While the rooms were cleaned daily and generally well-maintained, the odor suggested a deeper humidity or ventilation issue that needs attention. Second, the beach area was heavily affected by seaweed throughout our stay. The shoreline and water were covered with seaweed, which gave off a strong foul odor and made it nearly impossible to enjoy the beach. While we understand this is a regional issue and not entirely the resort's fault, it significantly impacted our beach experience. The staff did try to clean it, but it was an ongoing challenge.
10
Ayisha
19 de nov. de 2025
·
Hospedou-se por 4 noites
Very clean..staff cleans rooms about 2 times a day
Very clean..staff cleans rooms about 2 times a day
8
Anthony De
14 de jul. de 2025
·
Hospedou-se por 7 noites
We loved all the pools and the food was mostly better than we expected, lots of fun activities. The room smelled dank like there was mold present... yuck. My Uncle and his wife stayed in another room and they had a similar experience. We had mostly positive feedback, the platinum club was awesome because we could float top shelf liquor on top of otherwise wimpy drinks lol the beach though... big disappointment. I realize there is not much the resort can do about that but the Sargassum (seaweed) made the beach unenjoyable. We went to Isla Mujera and that was a georgous beach and beautiful town, way better than Cozumel. Playa Del Carmen was a nice surprise though, very cool town. Cancun is great but mostly for clubbing, the beach sucks.
We loved all the pools and the food was mostly better than we expected, lots of fun activities. The room smelled dank like there was mold present... yuck. My Uncle and his wife stayed in another room and they had a similar experience. We had mostly positive feedback, the platinum club was awesome because we could float top shelf liquor on top of otherwise wimpy drinks lol the beach though... big disappointment. I realize there is not much the resort can do about that but the Sargassum (seaweed) made the beach unenjoyable. We went to Isla Mujera and that was a georgous beach and beautiful town, way better than Cozumel. Playa Del Carmen was a nice surprise though, very cool town. Cancun is great but mostly for clubbing, the beach sucks.
6
Sridhar
29 de nov. de 2025
·
Hospedou-se por 6 noites
Rooms are not clean, buffet restaurants are not maintained clean. Service staff are not friendly
Rooms are not clean, buffet restaurants are not maintained clean. Service staff are not friendly
10
Patricia Kathe
27 de set. de 2025
·
Hospedou-se por 8 noites
Marina ElCid is a beautuful property, clean and well landscaped. The staff goes above and beyond for every guest. The food is excellent.
Marina ElCid is a beautuful property, clean and well landscaped. The staff goes above and beyond for every guest. The food is excellent.
6
Alonso
11 de out. de 2025
·
Hospedou-se por 6 noites
Beach was horrible. Our room had mold. Food was good, service was okay
Beach was horrible. Our room had mold. Food was good, service was okay
10
Zachary
23 de out. de 2025
·
Hospedou-se por 8 noites
Really clean, great staff, food is good. Always had good service.
Really clean, great staff, food is good. Always had good service.
8
Adrian
23 de nov. de 2025
·
Hospedou-se por 6 noites
Everything was clean 98% of the staff was very friendly and helpful.
Everything was clean 98% of the staff was very friendly and helpful.
10
Kayla
20 de mai. de 2025
·
Hospedou-se por 4 noites
We had a wonderful couple of days at this resort. The staff are so awesome and friendly making the experience enjoyable and comfortable. The food at the buffet was very good with a new theme every night. The areas all around the resort including our room were impeccably clean and you can tell this resort prioritizes cleanliness. Overall great experience and would definitely come again!
We had a wonderful couple of days at this resort. The staff are so awesome and friendly making the experience enjoyable and comfortable. The food at the buffet was very good with a new theme every night. The areas all around the resort including our room were impeccably clean and you can tell this resort prioritizes cleanliness. Overall great experience and would definitely come again!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Muitos quartos são espaçosos e confortáveis, com os edifícios Ventus/Ha mais novos com uma aparência mais moderna e alguns quartos Marina mais antigos; as vistas variam e algumas varandas são bloqueadas por árvores. Os principais problemas recorrentes incluem Wi-Fi limitado e lento (dois dispositivos por quarto) e ocasionais falhas no ar-condicionado ou umidade.
Avaliações dos hóspedes relacionadas
8
Morag F
6 de abr. de 2025
·
Hospedou-se por 7 noites
Our room smelled damp and the toilet didn't work the first night but they came immediately to Fix it. No water in the room and had to asked three times to get water bottles. We paid for an upgraded room so this was disappointing but the room was really big:).
Our room smelled damp and the toilet didn't work the first night but they came immediately to Fix it. No water in the room and had to asked three times to get water bottles. We paid for an upgraded room so this was disappointing but the room was really big:).
10
HARPREET
3 de set. de 2025
·
Hospedou-se por 5 noites
Great hotel.Good food.Friendly staff. Only complaint was that we had booked 2 rooms in the Marina El Cid resort and at check in, the agent told us that he was upgrading us to Ventus, their latest hotel. The rooms were great but the balconies were blocked completely by trees. We could not see anything. It was depressing and we felt claustrophobic in that room. We also felt like the Marina El Cid was more vibrant. The next day, we went to ask to move us back to our original bookings and we also asked for rooms with ocean view. We had to pay extra for each room, which we did as at this point, we just wanted to have a room with a view. The rooms at the Marina El Cid were a bit dated but we enjoyed waking up every morning with the sea view. I was told that they don't cut the trees as it's part of their wild life protection plan. What I would suggest is to plant everywhere on the property, but at least don't plant trees in front of balconies. Or otherwise cut them short, so that they don't block the view. Imagine going in a resort and opening the curtains to see nothing but trees blocking your view. I was also scared to go on the balcony as there could be any kind of lizards etc in the trees. I would advise to book the restaurants as soon as you check in to get good time slots for dinner. The property is huge, so use the free golf carts service provided to move around. The rooftop bar in building 28 has a pool and great views. There are several pools around the property.
Great hotel.Good food.Friendly staff. Only complaint was that we had booked 2 rooms in the Marina El Cid resort and at check in, the agent told us that he was upgrading us to Ventus, their latest hotel. The rooms were great but the balconies were blocked completely by trees. We could not see anything. It was depressing and we felt claustrophobic in that room. We also felt like the Marina El Cid was more vibrant. The next day, we went to ask to move us back to our original bookings and we also asked for rooms with ocean view. We had to pay extra for each room, which we did as at this point, we just wanted to have a room with a view. The rooms at the Marina El Cid were a bit dated but we enjoyed waking up every morning with the sea view. I was told that they don't cut the trees as it's part of their wild life protection plan. What I would suggest is to plant everywhere on the property, but at least don't plant trees in front of balconies. Or otherwise cut them short, so that they don't block the view. Imagine going in a resort and opening the curtains to see nothing but trees blocking your view. I was also scared to go on the balcony as there could be any kind of lizards etc in the trees. I would advise to book the restaurants as soon as you check in to get good time slots for dinner. The property is huge, so use the free golf carts service provided to move around. The rooftop bar in building 28 has a pool and great views. There are several pools around the property.
8
Michael
16 de jan. de 2026
·
Hospedou-se por 3 noites
Nice property grounds. Beautiful and tropical. Room was a good size and clean. Food was ok, typical all-inclusive fare. Great pizza in the Italian restaurant.
Nice property grounds. Beautiful and tropical. Room was a good size and clean. Food was ok, typical all-inclusive fare. Great pizza in the Italian restaurant.
8
Tremayne
12 de ago. de 2025
·
Hospedou-se por 4 noites
This is one of 3 properties you will have full access to. There's golf carts you can catch to take you around to the different properties if you don't care to walk. Of the 3 properties this one is the oldest one. That being said the 2 nights of our stay was good. The rooms were not dated and the resort was kept clean. During our stay the A/C gave out so they moved us to one of the newer properties Ventus Ha. This property you can tell was much newer. The rooms were pretty much the same but had a slightly more modern feel. The food for the most part was buffet style other than the restaurants you needed reservations for. The best restaurant was KOBO which was a hibachi style, which we ended up eating there the last 2 nights but the reservations for it fills up quick. For the adults there is a root top bar if you just want to get away from the kids, which also had a small pool. Overall, the stay was pleasant but if I had to book again I would choose Ventus Ha.
This is one of 3 properties you will have full access to. There's golf carts you can catch to take you around to the different properties if you don't care to walk. Of the 3 properties this one is the oldest one. That being said the 2 nights of our stay was good. The rooms were not dated and the resort was kept clean. During our stay the A/C gave out so they moved us to one of the newer properties Ventus Ha. This property you can tell was much newer. The rooms were pretty much the same but had a slightly more modern feel. The food for the most part was buffet style other than the restaurants you needed reservations for. The best restaurant was KOBO which was a hibachi style, which we ended up eating there the last 2 nights but the reservations for it fills up quick. For the adults there is a root top bar if you just want to get away from the kids, which also had a small pool. Overall, the stay was pleasant but if I had to book again I would choose Ventus Ha.
2
Dany
17 de ago. de 2025
·
Hospedou-se por 5 noites
Most of our stays there the power went out. According to front desk they said the town power line caught on fire from the storm. The whole resort was without ac nor running water. The power was on and off all day, continuing for a total of 3-4 days.
Most of our stays there the power went out. According to front desk they said the town power line caught on fire from the storm. The whole resort was without ac nor running water. The power was on and off all day, continuing for a total of 3-4 days.
4
Nedim
16 de ago. de 2025
·
Hospedou-se por 5 noites
I am writing to express my disappointment regarding a recent 5-night stay at your resort. While the first two days of our trip were pleasant, a brief power outage was followed by three days of critical air conditioning malfunction, which significantly impacted our stay. The lack of air conditioning led to extremely high humidity levels in our rooms, causing the floors to become wet and slick. My children slipped and fell multiple times, which was concerning. The unbearable heat also made dining in your restaurants and relaxing in the lobby very uncomfortable. While the pool and grounds were well-maintained, the beach was unfortunately unusable due to high levels of seaweed. Although efforts were made to contain and clean it, swimming was not possible. We also noticed an unpleasant sewer smell in certain areas of the property. We brought these issues to the attention of the reception, and they kindly upgraded us from the Marina building to Ventus Ha. However, despite being a beautiful building, this upgrade was inconvenient, and the air conditioning in the new room was still not working effectively, with the temperature remaining a balmy 80 degrees. The restaurant requiring reservations was unfortunately booked 3-4 days in advance, which meant I was only able to secure one reservation over my five-day stay. Additionally, the main dinner buffet seemed to offer repetitive selections. I hope you will consider these points for future improvements.
I am writing to express my disappointment regarding a recent 5-night stay at your resort. While the first two days of our trip were pleasant, a brief power outage was followed by three days of critical air conditioning malfunction, which significantly impacted our stay. The lack of air conditioning led to extremely high humidity levels in our rooms, causing the floors to become wet and slick. My children slipped and fell multiple times, which was concerning. The unbearable heat also made dining in your restaurants and relaxing in the lobby very uncomfortable. While the pool and grounds were well-maintained, the beach was unfortunately unusable due to high levels of seaweed. Although efforts were made to contain and clean it, swimming was not possible. We also noticed an unpleasant sewer smell in certain areas of the property. We brought these issues to the attention of the reception, and they kindly upgraded us from the Marina building to Ventus Ha. However, despite being a beautiful building, this upgrade was inconvenient, and the air conditioning in the new room was still not working effectively, with the temperature remaining a balmy 80 degrees. The restaurant requiring reservations was unfortunately booked 3-4 days in advance, which meant I was only able to secure one reservation over my five-day stay. Additionally, the main dinner buffet seemed to offer repetitive selections. I hope you will consider these points for future improvements.
10
Frank
29 de abr. de 2025
·
Hospedou-se por 6 noites
Everything was great, the only thing I didn't like was that the wifi was only for two people.
Everything was great, the only thing I didn't like was that the wifi was only for two people.
6
Marlenis
23 de ago. de 2025
·
Hospedou-se por 5 noites
I booked this hotel and was placed in an adjacent property because I would not pay $300 usd upgrade to stay on the main property. I was allowed only two devices on WiFi and was told any additional devices would be $60 per device. This was extremely disappointing and inconvenient since I travelled with my family. I was informed of credits I had and showing interest was told I had to assist to a 2 hour meeting for basically a timeshare. I refused the meeting and was told I wasn’t allowed to use the credits since I didn’t want to attend the meeting. All of this made the experience very unpleasant. Unless you are ready to dish out extra money for things that are supposed to be part of your stay, I would not recommend this place. Also there is no real beach area at all.
I booked this hotel and was placed in an adjacent property because I would not pay $300 usd upgrade to stay on the main property. I was allowed only two devices on WiFi and was told any additional devices would be $60 per device. This was extremely disappointing and inconvenient since I travelled with my family. I was informed of credits I had and showing interest was told I had to assist to a 2 hour meeting for basically a timeshare. I refused the meeting and was told I wasn’t allowed to use the credits since I didn’t want to attend the meeting. All of this made the experience very unpleasant. Unless you are ready to dish out extra money for things that are supposed to be part of your stay, I would not recommend this place. Also there is no real beach area at all.
6
LUIS
9 de set. de 2025
·
Hospedou-se por 7 noites
Property was only at 30% occupied according to them, I paid for a “LUXURY 2 BEDS ROOM” but got a king size bed and a horrible bed that comes out of the wall.
Property was only at 30% occupied according to them, I paid for a “LUXURY 2 BEDS ROOM” but got a king size bed and a horrible bed that comes out of the wall.
6
Ha
23 de ago. de 2025
·
Hospedou-se por 6 noites
Everything is good and amazing but the one thing I didn’t like is you only get 2 WiFi codes person. So if you’re going with a your family of 4 then only 2 person can use the WiFi. Also you cannot change the device the WiFi is on.
Everything is good and amazing but the one thing I didn’t like is you only get 2 WiFi codes person. So if you’re going with a your family of 4 then only 2 person can use the WiFi. Also you cannot change the device the WiFi is on.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como atenciosa e prestativa em todo o resort. No entanto, vários hóspedes mencionam abordagens insistentes para venda de multipropriedade/upgrade e respostas inconsistentes na recepção ou durante as interrupções no fornecimento de energia.
Avaliações dos hóspedes relacionadas
4
Kenneath Kam Fat
21 de ago. de 2025
·
Hospedou-se por 6 noites
Front desk staff changed us to a different hotel property. No AC for 2 days due to power issue. Towel station frequently out of clean pool towels. Staff never apologized for any inconvenience they caused, other than the ones who tried to sell us tours or spa packages. This is the fourth time we have been to Cancun and will never come back to this resort!
Front desk staff changed us to a different hotel property. No AC for 2 days due to power issue. Towel station frequently out of clean pool towels. Staff never apologized for any inconvenience they caused, other than the ones who tried to sell us tours or spa packages. This is the fourth time we have been to Cancun and will never come back to this resort!
10
Gregory Daniel
18 de nov. de 2025
·
Hospedou-se por 7 noites
Everything was fantastic, from the helpful, friendly staff, excellent restaurants and other amenities.
Everything was fantastic, from the helpful, friendly staff, excellent restaurants and other amenities.
10
Marcele Michael
19 de nov. de 2025
·
Hospedou-se por 5 noites
Just spent 5 nights at Marina El Cid resort and spa. Our stay was great. The staff was wonderful, the resort was clean (and always being cleaned!) the food was excellent and there were several restaurants to choose from. The only negative was the mosquitoes so take bug spray. Would definitely go back.
Just spent 5 nights at Marina El Cid resort and spa. Our stay was great. The staff was wonderful, the resort was clean (and always being cleaned!) the food was excellent and there were several restaurants to choose from. The only negative was the mosquitoes so take bug spray. Would definitely go back.
8
Nadia
26 de jul. de 2025
·
Hospedou-se por 7 noites
Nous avons passé une semaine magnifique en famille (2 adultes, 2 ados) au Marina El Cid Spa & Beach Resort. Le site est superbe, ultra propre, les repas sont excellents (autant le buffet que les restos à la carte), et les spectacles en soirée sont vraiment de qualité. Le gros plus : on peut aller dans trois resorts différents selon l’ambiance recherchée — c’est génial pour varier. Seul bémol : on s’est laissé embarquer dans une présentation soi-disant de 60 minutes pour une « carte privilège » .. qui a duré 3h30. Beaucoup de promesses floues, des frais cachés, et finalement, rien d’avantageux. On aurait préféré profiter du resort! On nous avait promis un « tour gratuit » à Tulum en échange de la présentation — au final, c’était rempli de frais cachés, mal organisé, et ce qu’on nous a vendu comme une excursion s’est avéré être tout sauf un vrai tour… rien de gratuit là-dedans. Bref, à part ce détour inutile, tout a été absolument parfait. On recommande chaudement — en évitant la fameuse "présentation".
Nous avons passé une semaine magnifique en famille (2 adultes, 2 ados) au Marina El Cid Spa & Beach Resort. Le site est superbe, ultra propre, les repas sont excellents (autant le buffet que les restos à la carte), et les spectacles en soirée sont vraiment de qualité. Le gros plus : on peut aller dans trois resorts différents selon l’ambiance recherchée — c’est génial pour varier. Seul bémol : on s’est laissé embarquer dans une présentation soi-disant de 60 minutes pour une « carte privilège » .. qui a duré 3h30. Beaucoup de promesses floues, des frais cachés, et finalement, rien d’avantageux. On aurait préféré profiter du resort! On nous avait promis un « tour gratuit » à Tulum en échange de la présentation — au final, c’était rempli de frais cachés, mal organisé, et ce qu’on nous a vendu comme une excursion s’est avéré être tout sauf un vrai tour… rien de gratuit là-dedans. Bref, à part ce détour inutile, tout a été absolument parfait. On recommande chaudement — en évitant la fameuse "présentation".
8
RAFAEL De Jesús
28 de ago. de 2025
·
Hospedou-se por 3 noites
Hotel needs more entertainment. Also when selling vacation programs, the agents need to learn to respect the customers decision and no get bad attitude.
Hotel needs more entertainment. Also when selling vacation programs, the agents need to learn to respect the customers decision and no get bad attitude.
10
Vedrana
13 de out. de 2025
·
Hospedou-se por 7 noites
Staff is amazing. Housekeeping cleaned rooms twice daily. No matter what pool you choose waiter will got to you and bring you your drink anythime anywhere. Every morning at breakfast where filter coffee us served ( but we like esspresso) waiter would go to the bar in the lobby to get us esspresso. Girls in the kids club are engaged with kidscto the max. They taking kids to pool, to visit dolphins, thy do all kinds of outdoor and indoor activities . My 6 years old boy litterally cried last night and didnt want to go home. Breakfast options are buffet standard. Good , many varieties but personaly i am not fan of buffet , and i liked mexican varieties in the options. Several a la cart restaurants within resort offer variety of different world cuisine and food is amazing . Japanise , French , Italian , Mediteranian, American and of course Mexican a la cart dinjng for lunch and dinner. Every night 3-4 different shows at 3 different location/times and not boring shows but nice performers . Two rooftop pools , Adult only pool , Big jump with 12 feet deep pool Grear slide for kids and adults 3 beaches I am impressed and will be back
Staff is amazing. Housekeeping cleaned rooms twice daily. No matter what pool you choose waiter will got to you and bring you your drink anythime anywhere. Every morning at breakfast where filter coffee us served ( but we like esspresso) waiter would go to the bar in the lobby to get us esspresso. Girls in the kids club are engaged with kidscto the max. They taking kids to pool, to visit dolphins, thy do all kinds of outdoor and indoor activities . My 6 years old boy litterally cried last night and didnt want to go home. Breakfast options are buffet standard. Good , many varieties but personaly i am not fan of buffet , and i liked mexican varieties in the options. Several a la cart restaurants within resort offer variety of different world cuisine and food is amazing . Japanise , French , Italian , Mediteranian, American and of course Mexican a la cart dinjng for lunch and dinner. Every night 3-4 different shows at 3 different location/times and not boring shows but nice performers . Two rooftop pools , Adult only pool , Big jump with 12 feet deep pool Grear slide for kids and adults 3 beaches I am impressed and will be back
10
Justin
22 de abr. de 2025
·
Hospedou-se por 7 noites
Our stay at Marina El Cid was nothing short of amazing—for both adults and families alike! From the moment we arrived, Yovani and his front desk team made everything effortless. They were always ready with a smile and quick to arrange rides around the resort or back to our unit, making our experience smooth and stress-free. Dining was a highlight thanks to the exceptional service from Guriel, Gilberto, Francisco, Miguel, and the two Wilberths—each of whom went above and beyond to ensure our meals were enjoyable, our drinks full, and our kids well taken care of. Their warmth and professionalism truly elevated every meal. A special thank you to Yolanda, who kept our room immaculate—no small feat after our nightly dips in the jacuzzi and indulgent room service! The buffet and activity teams kept the energy high, and Tony at the lobby bar became a fast favorite, crafting amazing drinks to match the mood—most often festive! We also met so many wonderful families around the main pool and left with new friends and memories to last a lifetime. Already counting down the days until our next adventure at Marina El Cid!
Our stay at Marina El Cid was nothing short of amazing—for both adults and families alike! From the moment we arrived, Yovani and his front desk team made everything effortless. They were always ready with a smile and quick to arrange rides around the resort or back to our unit, making our experience smooth and stress-free. Dining was a highlight thanks to the exceptional service from Guriel, Gilberto, Francisco, Miguel, and the two Wilberths—each of whom went above and beyond to ensure our meals were enjoyable, our drinks full, and our kids well taken care of. Their warmth and professionalism truly elevated every meal. A special thank you to Yolanda, who kept our room immaculate—no small feat after our nightly dips in the jacuzzi and indulgent room service! The buffet and activity teams kept the energy high, and Tony at the lobby bar became a fast favorite, crafting amazing drinks to match the mood—most often festive! We also met so many wonderful families around the main pool and left with new friends and memories to last a lifetime. Already counting down the days until our next adventure at Marina El Cid!
6
Marlenis
23 de ago. de 2025
·
Hospedou-se por 5 noites
I booked this hotel and was placed in an adjacent property because I would not pay $300 usd upgrade to stay on the main property. I was allowed only two devices on WiFi and was told any additional devices would be $60 per device. This was extremely disappointing and inconvenient since I travelled with my family. I was informed of credits I had and showing interest was told I had to assist to a 2 hour meeting for basically a timeshare. I refused the meeting and was told I wasn’t allowed to use the credits since I didn’t want to attend the meeting. All of this made the experience very unpleasant. Unless you are ready to dish out extra money for things that are supposed to be part of your stay, I would not recommend this place. Also there is no real beach area at all.
I booked this hotel and was placed in an adjacent property because I would not pay $300 usd upgrade to stay on the main property. I was allowed only two devices on WiFi and was told any additional devices would be $60 per device. This was extremely disappointing and inconvenient since I travelled with my family. I was informed of credits I had and showing interest was told I had to assist to a 2 hour meeting for basically a timeshare. I refused the meeting and was told I wasn’t allowed to use the credits since I didn’t want to attend the meeting. All of this made the experience very unpleasant. Unless you are ready to dish out extra money for things that are supposed to be part of your stay, I would not recommend this place. Also there is no real beach area at all.
8
Stephanie
29 de jun. de 2025
·
Hospedou-se por 7 noites
We had a great trip. Overall the staff was excellent besides one very grumpy man at the lobby bar. The food at the restaurants was excellent, the buffet was good at breakfast and lunch. They do however really need a place for 24 hour snacks . They offer room service, however some nights we waited for over 2 hours. If there had been a place to grab something it would have been perfect :) The pools were nice, there isn’t much of a beach but that didn’t bother us . We would return to this property. Overall a great holiday
We had a great trip. Overall the staff was excellent besides one very grumpy man at the lobby bar. The food at the restaurants was excellent, the buffet was good at breakfast and lunch. They do however really need a place for 24 hour snacks . They offer room service, however some nights we waited for over 2 hours. If there had been a place to grab something it would have been perfect :) The pools were nice, there isn’t much of a beach but that didn’t bother us . We would return to this property. Overall a great holiday
4
Carly
16 de jun. de 2025
·
Hospedou-se por 6 noites
I have very mixed feelings on the resort. The room, pool and the staff other than the front desk was great. The restaurant food was good if you could get in. We couldn’t get reservations the first few days. The buffet dinner was not very good. And very long lines if you wanted something fresh like pancakes or tacos, etc. The front desk staff including the manager, Manuel were not very helpful! The towel policy was never told to us and they didn’t care. They didn’t tell us about the extra charges for sheets either until it was too late. Very rude and they are not very considerate. Probably that worst experience at a hotel with the front desk staff we have ever had and we had booked 6 rooms.
I have very mixed feelings on the resort. The room, pool and the staff other than the front desk was great. The restaurant food was good if you could get in. We couldn’t get reservations the first few days. The buffet dinner was not very good. And very long lines if you wanted something fresh like pancakes or tacos, etc. The front desk staff including the manager, Manuel were not very helpful! The towel policy was never told to us and they didn’t care. They didn’t tell us about the extra charges for sheets either until it was too late. Very rude and they are not very considerate. Probably that worst experience at a hotel with the front desk staff we have ever had and we had booked 6 rooms.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado em uma grande zona turística perto de Puerto Morelos, com fácil deslocamento interno de carrinho de golfe, mas passeios fora do resort geralmente exigem táxis e acesso limitado ao Uber. Bom para quem deseja permanecer no local; menos conveniente para visitas frequentes à cidade.
Avaliações dos hóspedes relacionadas
10
Alena
13 de ago. de 2025
·
Hospedou-se por 5 noites
We booked with Hotel Marina El Cid but when we arrived to the property we learned that the resort actually consists of three sections that are listed as separate hotels on Expedia: Marina El Cid, Ventus, and Ventus Ha' (listed from oldest to the newsest). Each hotel has a unique architecture & very distinct from others but all guests can use any facilities across all three hotels! Ventus Ha' opened Dec'24 and this is where we were given our room. It is furthest from the ocean deeper in the jungle. It is a short walk to the beach or you can call for a golf cart ride any time of the day. We were happy to be away this time around because of the algae bloom/awful smell from the ocean. Our room at Ventus Ha' was spacious, hammock on the balcony, spacious bathroom. The bed was firm so were the pillows (not a big fan of those). Room was cleaned well once a day and all towels were changed regardless the fact that we hung them and didn't mind to keep them for a few days. Each hotel has its own restaurant set but everybody could go to any of them. Reservations are necessary and concierge will make the reservations for two days ahead. We realized that Ventus Ha' had the best two restaurants (Japanese and Aakat) so we stayed close to our hotel for breakfast and lunch. We also booked those two restaurants for dinner twice. Buffets were fairly small, didn’t have much of a variety of food but definitely basic breakfast options. Staff everywhere is friendly. Overall excellent experience!
We booked with Hotel Marina El Cid but when we arrived to the property we learned that the resort actually consists of three sections that are listed as separate hotels on Expedia: Marina El Cid, Ventus, and Ventus Ha' (listed from oldest to the newsest). Each hotel has a unique architecture & very distinct from others but all guests can use any facilities across all three hotels! Ventus Ha' opened Dec'24 and this is where we were given our room. It is furthest from the ocean deeper in the jungle. It is a short walk to the beach or you can call for a golf cart ride any time of the day. We were happy to be away this time around because of the algae bloom/awful smell from the ocean. Our room at Ventus Ha' was spacious, hammock on the balcony, spacious bathroom. The bed was firm so were the pillows (not a big fan of those). Room was cleaned well once a day and all towels were changed regardless the fact that we hung them and didn't mind to keep them for a few days. Each hotel has its own restaurant set but everybody could go to any of them. Reservations are necessary and concierge will make the reservations for two days ahead. We realized that Ventus Ha' had the best two restaurants (Japanese and Aakat) so we stayed close to our hotel for breakfast and lunch. We also booked those two restaurants for dinner twice. Buffets were fairly small, didn’t have much of a variety of food but definitely basic breakfast options. Staff everywhere is friendly. Overall excellent experience!
6
Angel
26 de jun. de 2025
·
Hospedou-se por 4 noites
Nice resort, nice people, beach isn’t swimmable and the smell is atrocious. I know they’re working on it. Also didn’t expect to spend another $500 when we arrived for a room that wasn’t far away from everything. Lots of walking. Sometimes 10,000 steps in a day.
Nice resort, nice people, beach isn’t swimmable and the smell is atrocious. I know they’re working on it. Also didn’t expect to spend another $500 when we arrived for a room that wasn’t far away from everything. Lots of walking. Sometimes 10,000 steps in a day.
10
Stasialee
1 de ago. de 2025
·
Hospedou-se por 4 noites
The property is huge, lots of options for food. The only thing I didn’t like was the cart service to get to the restaurants.
The property is huge, lots of options for food. The only thing I didn’t like was the cart service to get to the restaurants.
8
Franck
3 de ago. de 2025
·
Hospedou-se por 1 noite
Great location, great food, pleasant staff, and lots to do for teenage kids.
Great location, great food, pleasant staff, and lots to do for teenage kids.
10
Timothy N
16 de mai. de 2025
·
Hospedou-se por 6 noites
Great if you like staying on property or only taking official excursions. Taxis charge a bit extra to go to the property as it is not right near town. The restaurants requiring reservations are great and the main one not requiring reservations is good but a bit repetitive, but it can be challenging to get a reservation so get them as soon as you can and be flexible.
Great if you like staying on property or only taking official excursions. Taxis charge a bit extra to go to the property as it is not right near town. The restaurants requiring reservations are great and the main one not requiring reservations is good but a bit repetitive, but it can be challenging to get a reservation so get them as soon as you can and be flexible.
8
Tremayne
12 de ago. de 2025
·
Hospedou-se por 4 noites
This is one of 3 properties you will have full access to. There's golf carts you can catch to take you around to the different properties if you don't care to walk. Of the 3 properties this one is the oldest one. That being said the 2 nights of our stay was good. The rooms were not dated and the resort was kept clean. During our stay the A/C gave out so they moved us to one of the newer properties Ventus Ha. This property you can tell was much newer. The rooms were pretty much the same but had a slightly more modern feel. The food for the most part was buffet style other than the restaurants you needed reservations for. The best restaurant was KOBO which was a hibachi style, which we ended up eating there the last 2 nights but the reservations for it fills up quick. For the adults there is a root top bar if you just want to get away from the kids, which also had a small pool. Overall, the stay was pleasant but if I had to book again I would choose Ventus Ha.
This is one of 3 properties you will have full access to. There's golf carts you can catch to take you around to the different properties if you don't care to walk. Of the 3 properties this one is the oldest one. That being said the 2 nights of our stay was good. The rooms were not dated and the resort was kept clean. During our stay the A/C gave out so they moved us to one of the newer properties Ventus Ha. This property you can tell was much newer. The rooms were pretty much the same but had a slightly more modern feel. The food for the most part was buffet style other than the restaurants you needed reservations for. The best restaurant was KOBO which was a hibachi style, which we ended up eating there the last 2 nights but the reservations for it fills up quick. For the adults there is a root top bar if you just want to get away from the kids, which also had a small pool. Overall, the stay was pleasant but if I had to book again I would choose Ventus Ha.
8
Marty Elaine
11 de jun. de 2025
·
Hospedou-se por 7 noites
Nice area and big resort.
Nice area and big resort.
10
Alejandro
7 de jul. de 2025
·
Hospedou-se por 7 noites
Pros: The entire staff was extremely friendly and always willing to help with anything you needed. The food was very good at the buffets and sit-down restaurants. The activities were fun and suitable for all ages. The service was excellent. Cons: Reservations at the sit-down restaurants were very limited because advance booking is required. The hotel's location isn't the best, as it's very far from the city center. Accessing Uber is nearly impossible, and the only option is to take a taxi from the hotel if you want to explore Cancun on your own without a tour.
Pros: The entire staff was extremely friendly and always willing to help with anything you needed. The food was very good at the buffets and sit-down restaurants. The activities were fun and suitable for all ages. The service was excellent. Cons: Reservations at the sit-down restaurants were very limited because advance booking is required. The hotel's location isn't the best, as it's very far from the city center. Accessing Uber is nearly impossible, and the only option is to take a taxi from the hotel if you want to explore Cancun on your own without a tour.
10
Michael
24 de jun. de 2025
·
Hospedou-se por 6 noites
The resort was very nice. It was very convenient to get around the property. The Ventus was easy to get to you actually didn't have to leave the property. You could choose from different pools with different levels of activities. The buffets were conveniently located and had a good variety of options. There were people working to maintain the property and improve the appearance all the time. There was a lot of wildlife. It was only about 2 miles from Puerto Moreles.
The resort was very nice. It was very convenient to get around the property. The Ventus was easy to get to you actually didn't have to leave the property. You could choose from different pools with different levels of activities. The buffets were conveniently located and had a good variety of options. There were people working to maintain the property and improve the appearance all the time. There was a lot of wildlife. It was only about 2 miles from Puerto Moreles.
8
Luna
18 de jun. de 2025
·
Hospedou-se por 4 noites
I really liked the cleanliness, safety and staff customer service. Everyone was super friendly and put a lot of effort into making sure our stay was super enjoyable. It's a great place for all ages! I would recommend facilitating more golf carts for easier transportation amd perhaps enabling pick ups at other locations besides the resort lobbies.
I really liked the cleanliness, safety and staff customer service. Everyone was super friendly and put a lot of effort into making sure our stay was super enjoyable. It's a great place for all ages! I would recommend facilitating more golf carts for easier transportation amd perhaps enabling pick ups at other locations besides the resort lobbies.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Os restaurantes especializados nos três resorts recebem ótimas avaliações e oferecem variedade, enquanto os buffets são frequentemente descritos como medianos ou repetitivos. As reservas para o jantar podem ser difíceis, alguns locais são sazonais e o feedback sobre a qualidade das bebidas é misto.
Avaliações dos hóspedes relacionadas
4
Allison Lorraine
18 de abr. de 2025
·
Hospedou-se por 5 noites
The food was absolutely awful. Near impossible to get a reservation at any of the restaurants unless you wanted to eat at 5:00 or 9:30. Wifi is only for 2 guests, and it was very slow and intermittent. Not much to do at night. Pool and rooms were fine. Service was great. Wouldn’t go back.
The food was absolutely awful. Near impossible to get a reservation at any of the restaurants unless you wanted to eat at 5:00 or 9:30. Wifi is only for 2 guests, and it was very slow and intermittent. Not much to do at night. Pool and rooms were fine. Service was great. Wouldn’t go back.
4
Joey Ferreira
30 de nov. de 2025
·
Hospedou-se por 7 noites
While we enjoyed the renovated rooms, outstanding housekeeping, and exceptional specialty restaurants, significant issues overshadowed our stay. A surprise $250 "tax" upon arrival was an unwelcome shock. The buffet was lacking and wait times for freshly cooked were long. Most alarming was the gym staff's unacceptable service and any attempt to address my concern. I cannot recommend this is resort due to its profound failure in customer care.
While we enjoyed the renovated rooms, outstanding housekeeping, and exceptional specialty restaurants, significant issues overshadowed our stay. A surprise $250 "tax" upon arrival was an unwelcome shock. The buffet was lacking and wait times for freshly cooked were long. Most alarming was the gym staff's unacceptable service and any attempt to address my concern. I cannot recommend this is resort due to its profound failure in customer care.
8
Diana
21 de out. de 2025
·
Hospedou-se por 6 noites
The food at all the restaurants here is amazing!! Best we’ve ever had at a hotel in Cancun. The staff could be rude. They seem bothered when you order certain drinks. The service at the bars was what I didn’t like. At times I was second thinking ordering anything to drink.
The food at all the restaurants here is amazing!! Best we’ve ever had at a hotel in Cancun. The staff could be rude. They seem bothered when you order certain drinks. The service at the bars was what I didn’t like. At times I was second thinking ordering anything to drink.
10
Sarosh
13 de set. de 2025
·
Hospedou-se por 7 noites
This resort is great. Lots of nightly entertainment. Lots of dining options. The food is some of the best ive had for an all-inclusive. Reeally great staff!!! Very accommodating. Loved it all.
This resort is great. Lots of nightly entertainment. Lots of dining options. The food is some of the best ive had for an all-inclusive. Reeally great staff!!! Very accommodating. Loved it all.
6
Terry Michael Denny,
6 de jul. de 2025
·
Hospedou-se por 4 noites
The beach was terrible, I guess the way it’s designed with the jetty next to it but it is a magnet for seaweed. They put bumpers out in the water that seemed to help collect it. Also it smelled so bad. No one used the beach. Reservations were also a problem. We were there 5 days and only got 2 restaurant reservations, and not the restaurants we wanted, the rest of the time we had to eat at the buffet. Very disappointed.
The beach was terrible, I guess the way it’s designed with the jetty next to it but it is a magnet for seaweed. They put bumpers out in the water that seemed to help collect it. Also it smelled so bad. No one used the beach. Reservations were also a problem. We were there 5 days and only got 2 restaurant reservations, and not the restaurants we wanted, the rest of the time we had to eat at the buffet. Very disappointed.
8
Aldo Alejandro Pantoja
2 de jul. de 2025
·
Hospedou-se por 4 noites
The food is amazing
The food is amazing
8
Chukwudumebi
3 de jul. de 2025
·
Hospedou-se por 4 noites
The resort was clean. Multiple restaurant options and activities on site. For food, I preferred eating at the Alhambra buffet. Kobo for Japanese food and Aakat for a fancier option.
The resort was clean. Multiple restaurant options and activities on site. For food, I preferred eating at the Alhambra buffet. Kobo for Japanese food and Aakat for a fancier option.
8
Stephanie
29 de jun. de 2025
·
Hospedou-se por 7 noites
We had a great trip. Overall the staff was excellent besides one very grumpy man at the lobby bar. The food at the restaurants was excellent, the buffet was good at breakfast and lunch. They do however really need a place for 24 hour snacks . They offer room service, however some nights we waited for over 2 hours. If there had been a place to grab something it would have been perfect :) The pools were nice, there isn’t much of a beach but that didn’t bother us . We would return to this property. Overall a great holiday
We had a great trip. Overall the staff was excellent besides one very grumpy man at the lobby bar. The food at the restaurants was excellent, the buffet was good at breakfast and lunch. They do however really need a place for 24 hour snacks . They offer room service, however some nights we waited for over 2 hours. If there had been a place to grab something it would have been perfect :) The pools were nice, there isn’t much of a beach but that didn’t bother us . We would return to this property. Overall a great holiday
10
Michael
8 de jul. de 2025
·
Hospedou-se por 5 noites
Property was well maintained and had an air conditioned enclosed lobby (huge plus). Main buffet was small and food was decent. All of the restaurants restaurants we went to were great. The lunch at Dalia’s or the Mexican restaurant were awesome (honestly would return just for that). No issues using the amenities at the sister resorts. Would definitely stay here again. Only drawback was the large amount of sea weed at the beach, but that seemed to be affecting the whole Maya Riviera.
Property was well maintained and had an air conditioned enclosed lobby (huge plus). Main buffet was small and food was decent. All of the restaurants restaurants we went to were great. The lunch at Dalia’s or the Mexican restaurant were awesome (honestly would return just for that). No issues using the amenities at the sister resorts. Would definitely stay here again. Only drawback was the large amount of sea weed at the beach, but that seemed to be affecting the whole Maya Riviera.
8
Zhaoye
18 de out. de 2025
·
Hospedou-se por 3 noites
The pools in the hotel were great. The restaurant s were fine just really hard to make reservations for dinner. The buffet was average. The room service is excellent though. At the lobby, “super Mario” said he will take care of us for the entire stay but after we denied the meeting, he never talked to us. He didn’t tell us the opening hours of the pools or help with any restaurants. We had to figure out all by ourselves by holding a map and asking people for our first two days. It will be much better if more information is provided when he sat down with us claiming he is going yo take care of us rather than just aiming for us attending the meeting.
The pools in the hotel were great. The restaurant s were fine just really hard to make reservations for dinner. The buffet was average. The room service is excellent though. At the lobby, “super Mario” said he will take care of us for the entire stay but after we denied the meeting, he never talked to us. He didn’t tell us the opening hours of the pools or help with any restaurants. We had to figure out all by ourselves by holding a map and asking people for our first two days. It will be much better if more information is provided when he sat down with us claiming he is going yo take care of us rather than just aiming for us attending the meeting.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Leonardo Andriolli
26 de ago. de 2024
·
Hospedou-se por 5 noites
O hotel é maravilhoso! Limpo, staff super simpática. Comida e bebidas maravilhosas!
O hotel é maravilhoso! Limpo, staff super simpática. Comida e bebidas maravilhosas!
8
Von
31 de jul. de 2026
·
Hospedou-se por 3 noites
We were there for 7 days. The checked in process was ok and we got there around 3:15 pm and had to wait at least an hour before our room was ready. We got the bands, so we were still able to eat and roamed around while waiting for the room. Foods were okayed. Some of the staffs are really nice and helpful and some are maybe tired and not as nice. The properties are nice over all because of the tropical trees and location. We might consider going back, but not a must going back.
We were there for 7 days. The checked in process was ok and we got there around 3:15 pm and had to wait at least an hour before our room was ready. We got the bands, so we were still able to eat and roamed around while waiting for the room. Foods were okayed. Some of the staffs are really nice and helpful and some are maybe tired and not as nice. The properties are nice over all because of the tropical trees and location. We might consider going back, but not a must going back.
10
SUSANA
19 de jul. de 2026
·
Hospedou-se por 1 noite
Disfrutamos unas excelentes vacaciones en familia. Las instalaciones fueron muy cómodas, los alimentos y amenidades del plan todo incluido fueron variados, frescos y de excelente calidad, y el personal siempre nos atendió con amabilidad, profesionalismo y una gran disposición para ayudar. Sin duda, fue una experiencia muy agradable que recomendaríamos a otras familias y que nos gustaría repetir.
Disfrutamos unas excelentes vacaciones en familia. Las instalaciones fueron muy cómodas, los alimentos y amenidades del plan todo incluido fueron variados, frescos y de excelente calidad, y el personal siempre nos atendió con amabilidad, profesionalismo y una gran disposición para ayudar. Sin duda, fue una experiencia muy agradable que recomendaríamos a otras familias y que nos gustaría repetir.
10
JONAS
16 de jul. de 2026
·
Hospedou-se por 4 noites
Nice vacation ever. Staff was amazing, and good food.
Nice vacation ever. Staff was amazing, and good food.
8
Adrian
16 de jul. de 2026
·
Hospedou-se por 6 noites
It is a good hotel but during the summer time you will have to consider the sargassum is everywhere. ALso they charge for WiFi conections around 30 usd per day.
It is a good hotel but during the summer time you will have to consider the sargassum is everywhere. ALso they charge for WiFi conections around 30 usd per day.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Considerando este hotel para sua viagem para Puerto Morelos?
Como costumam ser as taxas das acomodações no Hotel Marina El Cid Spa & Beach Resort - All Inclusive em Puerto Morelos?
Nos próximos 60–90 dias, as taxas das acomodações no Hotel Marina El Cid Spa & Beach Resort - All Inclusive em Puerto Morelos geralmente ficam em torno de US$ 350 por noite para dois hóspedes, variando de US$ 306 a US$ 2.364 em datas de alta temporada.
Por que o Hotel Marina El Cid Spa & Beach Resort - All Inclusive é tão acessível?
O Hotel Marina El Cid Spa & Beach Resort - All Inclusive em Puerto Morelos oferece preços mais baixos do que 13 de 16 hotéis comparáveis nas proximidades, enquanto propriedades similares costumam custar cerca de US$ 359 por noite. A localização do resort na Praia de Puerto Morelos e seu apelo para famílias e casais ajudam a justificar seus preços competitivos em comparação com a oferta local.
Quando as taxas são mais baixas no Hotel Marina El Cid Spa & Beach Resort - All Inclusive?
Junho é o mês mais barato para se hospedar no Hotel Marina El Cid Spa & Beach Resort - All Inclusive em Puerto Morelos, com uma média de US$ 210 por noite; dezembro é o mês mais caro, com uma média de US$ 723.
Quanto está a diária em Hotel Marina El Cid Spa & Beach Resort - All Inclusive-Puerto Morelos em comparação com as últimas semanas?
O preço atual em Hotel Marina El Cid Spa & Beach Resort - All Inclusive-Puerto Morelos é de US$ 240 por noite para 2 hóspedes, um valor baixo para este hotel: cerca de 15% abaixo da média de US$ 287 registrada nos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 212 e US$ 687.
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-03: 208.35270353668213USD
- 2026-11-04: 206.0134441386719USD
- 2026-11-05: 213.75556467144776USD
- 2026-11-06: 212.76201231781008USD
- 2026-11-07: 239.35104643714905USD
- 2026-11-08: 239.35104643714905USD
- 2026-11-09: 315.9659766890869USD
- 2026-11-10: 317.79515034277347USD
- 2026-11-11: 317.79515034277347USD
- 2026-11-12: 322.9065045067749USD
- 2026-11-13: 321.14017396563725USD
- 2026-11-14: 319.98361371307374USD
- 2026-11-15: 280.9963915843506USD
- 2026-11-16: 267.9597045163269USD
- 2026-11-17: 252.89574391744998USD
- 2026-11-18: 249.90503607489015USD
- 2026-11-19: 256.92015578572085USD
- 2026-11-20: 269.3179150074921USD
- 2026-11-21: 287.0279925716858USD
- 2026-11-22: 273.9812718735199USD
- 2026-11-23: 320.47486710543825USD
- 2026-11-24: 339.32711480990605USD
- 2026-11-25: 290.02875119589237USD
- 2026-11-26: 290.02875119589237USD
- 2026-11-27: 281.4507006359863USD
- 2026-11-28: 285.02080345262146USD
- 2026-11-29: 286.03444021804813USD
- 2026-11-30: 286.03444021804813USD
- 2026-12-01: 308.11350337625123USD
- 2026-12-02: 302.08190238891603USD
- 2026-12-03: 328.1753780882569USD
- 2026-12-04: 325.16456868240357USD
- 2026-12-05: 326.17822259933473USD
- 2026-12-06: 308.11350337625123USD
- 2026-12-07: 307.0898329806824USD
- 2026-12-08: 304.32926402572633USD
- 2026-12-09: 307.0898329806824USD
- 2026-12-10: 320.60827150756836USD
- 2026-12-11: 309.11710651153567USD
- 2026-12-12: 273.9812718735199USD
- 2026-12-13: 269.3179150074921USD
- 2026-12-14: 273.9812718735199USD
- 2026-12-15: 274.7177403259583USD
- 2026-12-16: 272.9776687382355USD
- 2026-12-17: 273.9812718735199USD
- 2026-12-18: 274.9848578572998USD
- 2026-12-19: 356.84624467431644USD
- 2026-12-20: 366.3019034173279USD
- 2026-12-21: 409.36325962591553USD
- 2026-12-22: 736.9693449762574USD
- 2026-12-23: 2744.5796363854984USD
- 2026-12-24: 1903.5676870731202USD
- 2026-12-25: 937.1062720314332USD
- 2026-12-26: 6131.1809760141605USD
- 2026-12-27: 6215.857816600586USD
- 2026-12-28: 5847.693774337891USD
- 2026-12-29: 5308.76331577832USD
- 2026-12-30: 3341.7184593374027USD
- 2026-12-31: 2784.723487372803USD
- 2027-01-01: 2089.232586253296USD
- 2027-01-02: 578.1056611777955USD
- 2027-01-03: 339.2149096673584USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Idade mínima para check-in durante o Spring Break: 21 anos
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono e detector de fumaça
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Uma taxa mandatória cobrada para o Jantar de Gala de Véspera de Ano Novo está incluída no preço total para as estadias em 31 de dezembro.
- Somente hóspedes registrados podem ter acesso aos quartos.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- O serviço de Wi-Fi grátis nas áreas públicas é limitado a 4 dispositivo(s).
- Taxa para estacionamento sem manobrista: USD 5 por diária
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Estacionamento com manobrista
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Check-in/check-out expresso
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Quadra de tênis
Pesca
Parque infantil
Piscina externa
Terraço
Fitness Center (nearby)
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Massagem
Spa e centro de bem-estar
Clube para crianças
Café da manhã no quarto
Sala para família
Snack Bar/Deli
Estacionamento
Estacionamento
Estacionamento com manobrista
Parking Onsite
Internet
WiFi