Dreams Jade Resort & Spa - All Inclusive
US$ 234
/ noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 234
/ noite
Média para setembro
Média de preços por mês
Em Dreams Jade Resort & Spa - All Inclusive, a diária custa em média US$ 223 no mês mais barato (agosto) e US$ 618 no mês mais caro (abril), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 394 |
| fevereiro | US$ 424 |
| março | US$ 382 |
| abril | US$ 618 |
| maio | US$ 289 |
| junho | US$ 234 |
| julho | US$ 250 |
| agosto | US$ 223 |
| setembro | US$ 234 |
| outubro | US$ 240 |
| novembro | US$ 306 |
| dezembro | US$ 414 |
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Mais caro: abril (aprox. US$ 618)
Mais barato: agosto (aprox. US$ 223)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Relaxe em uma das 3 piscinas externas ou aproveite para curtir a praia particular. Esta propriedade em estilo Art Déco...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Relaxe em uma das 3 piscinas externas ou aproveite para curtir a praia particular. Esta propriedade em estilo Art Déco ainda oferece Wi-Fi de cortesia, serviços de concierge e sala de jogos.
Comodidades
As comodidades presentes incluem um business center, check-in expresso e serviço de lavanderia e lavagem a seco. Propriedade possui um espaço de 995 metros quadrados, contendo um centro de conferências e sala de reunião, e é o local ideal para quem está planejando eventos em Puerto Morelos. Estacionamento limitado está disponível no local.
Jantar
Saboreie uma especialidade do Carnival Buffet, um dos 7 restaurantes nesta propriedade, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Quando você está com vontade de tomar uma bebida refrescante, pode visitar um bar na praia ou um dos 3 bares/lounges ou 2 bares molhados. Inclui buffet de café da manhã grátis.
Quartos
Sinta-se em casa em um de nossos 550 quartos com itens grátis no frigobar. Os quartos possuem varandas ou pátios particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web. Banheiros possuem produtos de toalete de cortesia e bidês.
Localização
Na orla em Puerto Morelos, Dreams Jade Resort & Spa - All Inclusive fica a apenas 15 minutos de carro de Praça Central de Puerto Morelos e de Praia de Puerto Morelos. Esta propriedade com tudo incluído fica a 22,4 km de Praia Maroma e a 24,9 km de Moon Palace Golf Club.
Lugares próximos
Cooperativa de Artistas de Puerto Morelos(1.9 milhas)
Paróquia de São José(1.9 milhas)
Praça Central de Puerto Morelos(1.9 milhas)
Playa Ojo de Agua(1.9 milhas)
Farol Inclinado(1.9 milhas)
Praia de Puerto Morelos(3.7 milhas)
Monumento Ruta de los Cenotes(3.9 milhas)
Santuário da Esperança – Cápsula do Tempo(4.5 milhas)
Jungle Spa(4.6 milhas)
Jardim Botânico Dr. Alfredo Barrera Marin(4.6 milhas)
Baía de Petempich(9.7 milhas)
Campo de golfe Playa Paraiso(10.8 milhas)
Boutique Cirque du Soleil no Vidanta Riviera Maya(10.9 milhas)
El Rey Polo Country Club(11.1 milhas)
Campo de Golfe Nicklaus Design(11.2 milhas)
Aeroporto Internacional de Cancún (CUN)(18.5 milhas)
Aeroporto Internacional de Cozumel (CZM)(43.2 milhas)
Aeroporto Int. Tulum (TQO)(88.5 milhas)
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Lavagem a seco
Localização
Manzana 20 Lote 1-1 Unidad 26 Region 3, Puerto Morelos, Estado de Quintana Roo, México
Cooperativa de Artistas de Puerto Morelos (1.9 milhas)
Paróquia de São José (1.9 milhas)
Praça Central de Puerto Morelos (1.9 milhas)
Playa Ojo de Agua (1.9 milhas)
Farol Inclinado (1.9 milhas)
Praia de Puerto Morelos (3.7 milhas)
Opções de quarto
6
Preferred Club Suite Ocean View Double
Detalhes do quarto
2 Camas De Casal
Acomoda 3
765 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Junior Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Preferred Club Suite Ocean Front Double
Detalhes do quarto
2 Camas De Casal
Acomoda 3
765 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Preferred Club Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
765 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Junior Suite Ocean View Double
Detalhes do quarto
2 Camas De Casal
Acomoda 3
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Junior Suite Tropical View King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Junior Suite Ocean Front Double
Detalhes do quarto
2 Camas De Casal
Acomoda 3
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
9
Preferred Club Governor Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
1087 ft²
Varanda ou terraçoÁrea de refeição separadaAr condicionadoWi-Fi (gratuito)Sala de estar separada
8
Suíte família
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Acomoda 4
1400 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Suíte júnior, 2 camas de casal
Detalhes do quarto
2 Camas De Casal
Acomoda 3
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Suíte júnior, 1 cama King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
Junior Suite Tropical View Double
Detalhes do quarto
2 Camas De Casal
Acomoda 3
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Junior Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
700 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
Preferred Club Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
765 ft²
Varanda ou terraçoAr condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes
8
Muito bom
Com base em 1.212 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
42%
Famílias
37%
Grupos
16%
Viajantes individuais
1%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Em diversas avaliações do Dreams Jade Resort & Spa - All Inclusive, os hóspedes elogiam consistentemente a equipe simpática e dedicada, as piscinas limpas e o ambiente familiar, embora o feedback sobre a qualidade da comida, a manutenção dos quartos e a praia – por vezes rochosa e afetada por algas – seja misto.
Leia maisIsso foi útil?
Opinião dos hóspedes
Em diversas avaliações do Dreams Jade Resort & Spa - All Inclusive, os hóspedes elogiam consistentemente a equipe simpática e dedicada, as piscinas limpas e o ambiente familiar, embora o feedback sobre a qualidade da comida, a manutenção dos quartos e a praia – por vezes rochosa e afetada por algas – seja misto.
Muitos apreciam as diversas atividades e os shows noturnos, além da piscina exclusiva para adultos e lounge do Preferred Club. As desvantagens mais comuns incluem a insistência na venda de pacotes de férias, fechamentos ocasionais de restaurantes ou longas esperas e a falta de espreguiçadeiras em períodos de alta temporada. Os quartos são geralmente espaçosos, mas alguns parecem datados, com relatos de problemas intermitentes no ar condicionado ou na manutenção. Espere uma estadia bem administrada e focada na piscina, mais do que uma experiência clássica de praia para nadar.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Várias piscinas limpas, incluindo uma área mais tranquila e exclusiva para adultos do Preferred, além de entretenimento diário animado e um spa bem avaliado, se destacam. As desvantagens mencionadas são espreguiçadeiras limitadas em horários de pico, alguns fechamentos antecipados de bares ou locais e uma praia frequentemente afetada por algas e pedras.
Avaliações dos hóspedes relacionadas
8
Angela
25 de jul. de 2024
·
Hospedou-se por 4 noites
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
10
Frank
31 de ago. de 2025
·
Hospedou-se por 4 noites
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
8
Kevin William
8 de nov. de 2025
·
Hospedou-se por 8 noites
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
8
Jenalee
9 de mar. de 2025
·
Hospedou-se por 7 noites
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
8
Jacky
26 de out. de 2025
·
Hospedou-se por 6 noites
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
8
Mauro A
13 de out. de 2025
·
Hospedou-se por 7 noites
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Richard
27 de abr. de 2025
·
Hospedou-se por 8 noites
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
10
Zoheb
11 de out. de 2025
·
Hospedou-se por 3 noites
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 de jul. de 2025
·
Hospedou-se por 4 noites
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 de jun. de 2025
·
Hospedou-se por 5 noites
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes acharam a propriedade e os quartos limpos e bem conservados. No entanto, alguns relatam odores de mofo, quartos ocasionais sujos e sinais visíveis de desgaste ou problemas de manutenção.
Avaliações dos hóspedes relacionadas
6
Javier
25 de jul. de 2024
·
Hospedou-se por 7 noites
The rooms smell of moisture and need to improve the cleanliness of the rooms.
The rooms smell of moisture and need to improve the cleanliness of the rooms.
6
Alina
29 de jun. de 2025
·
Hospedou-se por 5 noites
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
10
Amol
9 de nov. de 2025
·
Hospedou-se por 5 noites
Spotless, lots of activities, family friendly,good food
Spotless, lots of activities, family friendly,good food
6
John
30 de out. de 2025
·
Hospedou-se por 4 noites
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
10
Gonzalo
5 de nov. de 2025
·
Hospedou-se por 4 noites
Very clean,,staff happy and friendly, food exelent
Very clean,,staff happy and friendly, food exelent
10
Karen
13 de out. de 2025
·
Hospedou-se por 5 noites
Clean room
Clean room
8
Melodee
4 de fev. de 2025
·
Hospedou-se por 7 noites
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
10
Zoheb
11 de out. de 2025
·
Hospedou-se por 3 noites
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 de jul. de 2025
·
Hospedou-se por 4 noites
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
4
Genci
6 de ago. de 2025
·
Hospedou-se por 10 noites
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos e confortáveis, muitos com varandas amplas e hidromassagens, mas a decoração mostra a idade e alguns relatam problemas com o ar condicionado, barulho de eventos, vazamentos ou informações incorretas sobre a vista para o mar. Alguns mencionam Wi-Fi fraco ou falhas no elevador.
Avaliações dos hóspedes relacionadas
6
Grisel Maria
27 de set. de 2025
·
Hospedou-se por 5 noites
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
8
Kevin William
8 de nov. de 2025
·
Hospedou-se por 8 noites
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
10
Zack
24 de jun. de 2025
·
Hospedou-se por 4 noites
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
8
Matthew
4 de out. de 2025
·
Hospedou-se por 7 noites
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
6
William
27 de jun. de 2025
·
Hospedou-se por 4 noites
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
8
tom michael
7 de jul. de 2025
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Hospedou-se por 6 noites
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
6
ola
9 de ago. de 2025
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Hospedou-se por 4 noites
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
6
John
30 de out. de 2025
·
Hospedou-se por 4 noites
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
8
Carol
18 de nov. de 2025
·
Hospedou-se por 7 noites
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
8
Connie
20 de set. de 2025
·
Hospedou-se por 7 noites
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O serviço é amplamente elogiado como acolhedor, atencioso e prestativo, com muitos elogios à equipe de garçons e aos concierges do Preferred Club; o check-in costuma ser rápido e fácil. As desvantagens incluem a insistência na venda de pacotes de férias, ocasiões de grosseria ou lentidão no restaurante ou serviço de quarto e resolução inconsistente de problemas.
Avaliações dos hóspedes relacionadas
6
Edward
29 de jul. de 2025
·
Hospedou-se por 2 noites
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
10
Alejandro
15 de set. de 2025
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Hospedou-se por 9 noites
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
10
Maria
26 de jul. de 2025
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Hospedou-se por 6 noites
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
10
Liana
10 de jul. de 2024
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Hospedou-se por 3 noites
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
6
Firelei
12 de set. de 2025
·
Hospedou-se por 7 noites
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
10
Dwayne
13 de out. de 2025
·
Hospedou-se por 8 noites
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
4
Joelle
25 de abr. de 2025
·
Hospedou-se por 3 noites
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
6
Shuai
23 de out. de 2025
·
Hospedou-se por 7 noites
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
8
Carol
18 de nov. de 2025
·
Hospedou-se por 7 noites
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
10
Debbie
24 de jun. de 2025
·
Hospedou-se por 5 noites
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização tranquila perto de Puerto Morelos e longe da Zona Hoteleira de Cancún, com um layout compacto e fácil de percorrer a pé. Vários notam uma estrada de acesso irregular e passeios mais caros ou demorados para atividades fora do local; um transfer do aeroporto de cerca de 20 minutos é frequentemente citado.
Avaliações dos hóspedes relacionadas
10
Amber
14 de mai. de 2025
·
Hospedou-se por 5 noites
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
8
kassandra
5 de set. de 2024
·
Hospedou-se por 3 noites
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
8
Mauro A
13 de out. de 2025
·
Hospedou-se por 7 noites
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Rosanna Michel
4 de out. de 2025
·
Hospedou-se por 4 noites
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
10
Xena Torres
8 de fev. de 2025
·
Hospedou-se por 5 noites
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
10
Angel Luis
18 de ago. de 2025
·
Hospedou-se por 5 noites
It was beautiful and safe
It was beautiful and safe
10
Braden
16 de fev. de 2025
·
Hospedou-se por 7 noites
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
8
Angel G.
11 de ago. de 2024
·
Hospedou-se por 7 noites
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
10
Christopher
5 de jul. de 2025
·
Hospedou-se por 4 noites
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 de jun. de 2025
·
Hospedou-se por 5 noites
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
As experiências nos restaurantes variam de jantares muito bons em restaurantes especializados (elogios frequentes para a cozinha italiana, francesa e hibachi) a um buffet mediano com rotação limitada e pratos ocasionais mornos. Espere filas, fechamentos ocasionais de restaurantes ou inscrições no mesmo dia para o hibachi e qualidade variável nos bares; o serviço de quarto pode ser lento.
Avaliações dos hóspedes relacionadas
4
Keelen
5 de jan. de 2025
·
Hospedou-se por 3 noites
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
8
Jenalee
9 de mar. de 2025
·
Hospedou-se por 7 noites
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
10
William
4 de out. de 2025
·
Hospedou-se por 5 noites
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
10
Michelle Marie
2 de mar. de 2025
·
Hospedou-se por 6 noites
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
10
Maria
26 de jul. de 2025
·
Hospedou-se por 6 noites
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
8
Jennifer Danyel
26 de set. de 2025
·
Hospedou-se por 6 noites
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
8
Candice
13 de out. de 2025
·
Hospedou-se por 4 noites
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
8
Tetyana
19 de set. de 2025
·
Hospedou-se por 15 noites
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
8
Carol
18 de nov. de 2025
·
Hospedou-se por 7 noites
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
6
JOHNNY
13 de out. de 2025
·
Hospedou-se por 5 noites
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Rodrigo
1 de set. de 2025
·
Hospedou-se por 6 noites
Hotel é maravilhoso, com excelentes restaurantes. O café da manhã e as bebidas são muito boas, atendimento sempre cordial e prestativos dos funcionários. Se você viaja sem crianças e curte a piscina, vale à pena o preferred club. Entretanto se o seu objetivo for curtir o mar esmeralda do caribe, esse não é seu hotel, em razão do excesso de sargaço, o que inviabiliza tomar banho de mar
Hotel é maravilhoso, com excelentes restaurantes. O café da manhã e as bebidas são muito boas, atendimento sempre cordial e prestativos dos funcionários. Se você viaja sem crianças e curte a piscina, vale à pena o preferred club. Entretanto se o seu objetivo for curtir o mar esmeralda do caribe, esse não é seu hotel, em razão do excesso de sargaço, o que inviabiliza tomar banho de mar
10
Chris
5 de jul. de 2026
·
Hospedou-se por 7 noites
We had an amazing family vacation at Dreams!!
We had an amazing family vacation at Dreams!!
6
Savannah
24 de jun. de 2026
·
Hospedou-se por 3 noites
Most of the staff was very nice and accommodating however, the young lady who checked us into the preferred lounge was quite short and dismissive. The room could have been way cleaner, a deep clean is much needed. The bidet was dirty and the hot tub on the balcony was filthy. The AC in the room was not cold enough and the thermostat didn't give us the option to make it cooler, luckily there were ceiling fans in the room. We booked a reservation with the Teppanyaki restaurant through the app, as we were instructed to do so, but when we arrived, we were told there was a glitch in the system and they failed to honor our reservation, despite admitting the scheduling issue was on their end. The food was very underwhelming, especially the breakfast buffet. There was a terrible smell at the adult's only pool, smelled like sewage/rotten egg, it got worse everyday of the stay. But despite all of the negative things, we still had an overall okay stay. The landscaping was beautiful and the weather was nice. The drinks made everything a little bit better. But if I was asked, I would not return to this property.
Most of the staff was very nice and accommodating however, the young lady who checked us into the preferred lounge was quite short and dismissive. The room could have been way cleaner, a deep clean is much needed. The bidet was dirty and the hot tub on the balcony was filthy. The AC in the room was not cold enough and the thermostat didn't give us the option to make it cooler, luckily there were ceiling fans in the room. We booked a reservation with the Teppanyaki restaurant through the app, as we were instructed to do so, but when we arrived, we were told there was a glitch in the system and they failed to honor our reservation, despite admitting the scheduling issue was on their end. The food was very underwhelming, especially the breakfast buffet. There was a terrible smell at the adult's only pool, smelled like sewage/rotten egg, it got worse everyday of the stay. But despite all of the negative things, we still had an overall okay stay. The landscaping was beautiful and the weather was nice. The drinks made everything a little bit better. But if I was asked, I would not return to this property.
6
Alena
2 de jun. de 2026
·
Hospedou-se por 5 noites
Not bad
Not bad
10
Juan Daniel
26 de mai. de 2026
·
Hospedou-se por 3 noites
Gracias Mejoren más servicio al huésped, hacen falta más personas para las bebidas
Gracias Mejoren más servicio al huésped, hacen falta más personas para las bebidas
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
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Preços para próximas datas
setembro 2026
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outubro 2026
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Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-16: NO DATA
- 2026-09-17: 190.69588171139526USD
- 2026-09-18: 192.73772834111023USD
- 2026-09-19: 190.69588171139526USD
- 2026-09-20: 190.69588171139526USD
- 2026-09-21: 193.02645062156677USD
- 2026-09-22: 189.3749124716797USD
- 2026-09-23: 201.1242488353882USD
- 2026-09-24: 223.1716910030365USD
- 2026-09-25: NO DATA
- 2026-09-26: 206.43946067411804USD
- 2026-09-27: 193.14609766705323USD
- 2026-09-28: 191.7705332230072USD
- 2026-09-29: 189.63200211209107USD
- 2026-09-30: 199.59390164489747USD
- 2026-10-01: 231.81502089285277USD
- 2026-10-02: 231.4048650058441USD
- 2026-10-03: 231.4048650058441USD
- 2026-10-04: 207.9638526610565USD
- 2026-10-05: 204.2042100513916USD
- 2026-10-06: 204.2042100513916USD
- 2026-10-07: 204.2042100513916USD
- 2026-10-08: 272.13309762001035USD
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: 240.39827328800965USD
- 2026-10-12: 204.2042100513916USD
- 2026-10-13: 204.2042100513916USD
- 2026-10-14: 240.39827328800965USD
- 2026-10-15: 272.13309762001035USD
- 2026-10-16: NO DATA
- 2026-10-17: 231.4048650058441USD
- 2026-10-18: 204.2042100513916USD
- 2026-10-19: 204.2042100513916USD
- 2026-10-20: 207.9638526610565USD
- 2026-10-21: 204.2042100513916USD
- 2026-10-22: 272.61175586317444USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 224.52576416838073USD
- 2026-10-26: 224.52576416838073USD
- 2026-10-27: 224.52576416838073USD
- 2026-10-28: 224.52576416838073USD
- 2026-10-29: 253.25748444081114USD
- 2026-10-30: 253.25748444081114USD
- 2026-10-31: 253.25748444081114USD
- 2026-11-01: 228.85975113005065USD
- 2026-11-02: 228.85975113005065USD
- 2026-11-03: 228.85975113005065USD
- 2026-11-04: 256.7209257349701USD
- 2026-11-05: NO DATA
- 2026-11-06: 285.5473162285767USD
- 2026-11-07: 285.04049337567136USD
- 2026-11-08: 248.76058763137817USD
- 2026-11-09: 248.76058763137817USD
- 2026-11-10: 248.76058763137817USD
- 2026-11-11: 248.76058763137817USD
- 2026-11-12: 308.4332685716858USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 259.7741410809021USD
A equipe da recepção vai receber os hóspedes no momento da chegada. Em caso de dúvidas, entre em contato com a propriedade usando os dados que estão na confirmação da reserva. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. Hóspedes com animais de estimação devem apresentar a carteira de vacinação atualizada do animal no momento do check-in. Hóspedes que viajam com cães-guia devem entrar em contato com a propriedade antes da chegada.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
- Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono, extintor de incêndio, detector de fumaça, sistema de segurança, kit de primeiros socorros e grades para janelas
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- O Kids Club, incluído na tarifa do quarto, está disponível das 9h às 22h. Os pais não podem deixar as instalações do hotel enquanto os filhos estiverem no Kids Club. Estão disponíveis babás nos quartos se os hóspedes pretenderem deixar as dependências (aplicam-se sobretaxas; devem ser solicitadas com antecedência).
- Acesso à piscina permitido entre 7h e 19h.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Uma taxa mandatória cobrada para o Jantar de Gala de Véspera de Ano Novo está incluída no preço total para as estadias em 31 de dezembro.
- A propriedade permite animais de estimação somente em determinados quartos e possui outras restrições (sobretaxas detalhadas na seção de Taxas). Os hóspedes podem entrar em contato com a propriedade diretamente para organizar a acomodação de animais de estimação usando as informações de contato presentes na confirmação da reserva.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
Há restrições de altura no estacionamento.
- Taxa para animais de estimação: USD 65 por animal, por diária
- O check-in antecipado está disponível mediante uma taxa (sujeito à disponibilidade).
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Serviço de quarto
Estacionamento com manobrista
Lavagem a seco
Atividades
Piscina
Quadra de tênis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Mergulho
Windsurf
Passeio de bicicleta
Bilhar
Pesca
Mini golfe
Parque infantil
Canoagem
Piscina para crianças
Piscina externa
Piscina externa aquecida
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Tênis de mesa
Terraço
Fitness Center (nearby)
Estacionamento
Estacionamento
Estacionamento com manobrista
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Clube para crianças
Bar junto à piscina
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviços
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Aluguel de bicicletas
Armazenamento de bagagem
Área de fumantes
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Internet
Wi-fi grátis