Indigo

A nice hotel but perhaps needed some care. Small issues added up, the shower door would not close properly, the mirror light did not work etc. We ate here both nights of out stay, it was fine but the second night in particular the service was very slow. There is construction work going on outside, maybe an extension? It did not bother us but may affect some rooms. The pool and spa area seemed deserted and not welcoming. A little work would improve this hotel a lot as it is different and has a lot to offer.

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

The hotel has a really cool look to it. Great location very comfortable beds and awesome views. The spa area is really nice as well.

I booked this hotel for Sauna and hot tub but there was no sauna. Hot tub was just a pool with cold water. The description is not matching with what it is. It has to be changed.

While a great view and amazing location the food was very disappointing both breakfast and dinner and no indication or warning about the major construction going on which was happening within the same wall as our room. Spa was a surprising benefit

They have good marketing, because the photos look amazing, the hotel, not so much. Our “suite” barely qualifies as a room. The spa was a joke and kinda gross. For what we got $184/night was staggering. The staff was nice, but the left the room unlocked after servicing it each day (regular key). The restaurant was ok, but freezing cold. The view from the room was good, but overall a waste of money.

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself. The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

We loved our stay. We were hiking the W Trek and had a two day camping/kayaking trek to the Serrano glacier and used this hotel as a base. The hotel staff -especially Alessandra-was very helpful and exceptionally friendly. All of the staff was great -in the hotel and restaurant too. If you can, splurge on the room with a view of the fjord - it’s spectacular scenery. It was really great after completing the W Trek to return to the hotel and use the hot tub to soak the weary muscles. The hotel was close to a lot of great restaurants. They were very gracious in storing our extra luggage between adventures. We would absolutely return.

good place in Natales; the spa floor was closed because of a fire; was rainy in March, water was coming through the ceiling, but they switched me for same room type the same day

Excelente experiencia Hotel moderno y cálido Bonita vista Masajes anulados por gotera en el spa

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Excellent and clean hotel with great views and a nice restaurant. Tamara and Katherine at reception both were extremely helpful when we needed to coordinate last minute transport to Lago Grey and Becsi in the restaurant was very friendly and accommodating. Coming back for sure !

Clean quiet room, wonderful shower. Hotel has a fun vibe

Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape. The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department: 1. Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap. 2. Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m. 3. Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable. Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts

Very clean and quiet plus close to a lot of restaurant options. Excellent stay!

Clean room, great shower

Room floor was not very clean. Hair from previous guest was visible in the floor. Found a Crumpled old tissue paper under the nightstand.

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself. The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

Super staff, clean room, comfy bed and great hot shower after day of treckking. Also great location !! Will stay here again!!! Highly recommended!!

The building seems to be undergoing construction, so they paid the little attention to the condition of current rooms. The room I stayed looked pretty rundown. One part of baseboard was missing, and the shower stall was as dirty. But the staff were very friendly and helpful!

The design of this building is fabulous! The staff are great. The room was very comfortable and breakfast had lots of choices.

My only less than 100% satisfaction comment would be that I had a difficult time regulating the room temperature. Very satisfied eith the service here.

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

The view from the room was amazing from the 4th floor facing the water and mountains. The only concern was not having a kettle in the room, however the restaurant provided a pot of hot water on a daily basis upon request. All staff members were fabulous! I enjoyed my stay.

This was a great modern hotel for visiting Torres del Paine. Big rooms and breakfast and restaurant were outstanding. Very friendly staff.

The hotel has a really cool look to it. Great location very comfortable beds and awesome views. The spa area is really nice as well.

Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape. The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department: 1. Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap. 2. Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m. 3. Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable. Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself. The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

Extremely noisy. Constant motor noise coming from Hotel roof.

Muy buena ubicación frente al cuerpo de agua y con vista a las montañas. El spa con vista a las montañas es genial, así como también el restaurante y el bar. La habitación era un poco caliente para mi gusto y la ventana no se podía abrir sin que el viento se lleve todo 😂

Front desk staff was the best

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Excellent and clean hotel with great views and a nice restaurant. Tamara and Katherine at reception both were extremely helpful when we needed to coordinate last minute transport to Lago Grey and Becsi in the restaurant was very friendly and accommodating. Coming back for sure !

La experiencia con el servicio del hotel muy buena. Cordialidad y cercanía con los huéspedes desde el ingreso. El ckeck in muy ágil y claro , las habitaciones excelentes, el restaurant con cenas de muy buena calidad , la atención excelente. Agradecemos a Isaías, Tatiana y al gerente del hotel su cordialidad.

Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape. The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department: 1. Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap. 2. Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m. 3. Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable. Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants. They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper. Highly recommended!

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself. The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

We loved our stay. We were hiking the W Trek and had a two day camping/kayaking trek to the Serrano glacier and used this hotel as a base. The hotel staff -especially Alessandra-was very helpful and exceptionally friendly. All of the staff was great -in the hotel and restaurant too. If you can, splurge on the room with a view of the fjord - it’s spectacular scenery. It was really great after completing the W Trek to return to the hotel and use the hot tub to soak the weary muscles. The hotel was close to a lot of great restaurants. They were very gracious in storing our extra luggage between adventures. We would absolutely return.

Room was beautiful. Modern. Wonderful towels. Staff was friendly, helpful and courteous.

Super staff, clean room, comfy bed and great hot shower after day of treckking. Also great location !! Will stay here again!!! Highly recommended!!

The hotel has a really cool look to it. Great location very comfortable beds and awesome views. The spa area is really nice as well.

Absolutely amazing place. Staff was friendly. Great food. Great view. Perfect location to head to Los Torres.

Absolutely beautiful place. Staff is friendly and helpful. Perfect location before heading off to Los Torres

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants. They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper. Highly recommended!

Very clean and quiet plus close to a lot of restaurant options. Excellent stay!

We loved our stay. We were hiking the W Trek and had a two day camping/kayaking trek to the Serrano glacier and used this hotel as a base. The hotel staff -especially Alessandra-was very helpful and exceptionally friendly. All of the staff was great -in the hotel and restaurant too. If you can, splurge on the room with a view of the fjord - it’s spectacular scenery. It was really great after completing the W Trek to return to the hotel and use the hot tub to soak the weary muscles. The hotel was close to a lot of great restaurants. They were very gracious in storing our extra luggage between adventures. We would absolutely return.

Great location and spectacular view.

Super staff, clean room, comfy bed and great hot shower after day of treckking. Also great location !! Will stay here again!!! Highly recommended!!

Muy buena ubicación frente al cuerpo de agua y con vista a las montañas. El spa con vista a las montañas es genial, así como también el restaurante y el bar. La habitación era un poco caliente para mi gusto y la ventana no se podía abrir sin que el viento se lleve todo 😂

Good location and clean, friendly staff easy parking

A nice hotel but perhaps needed some care. Small issues added up, the shower door would not close properly, the mirror light did not work etc. We ate here both nights of out stay, it was fine but the second night in particular the service was very slow. There is construction work going on outside, maybe an extension? It did not bother us but may affect some rooms. The pool and spa area seemed deserted and not welcoming. A little work would improve this hotel a lot as it is different and has a lot to offer.

The design of this building is fabulous! The staff are great. The room was very comfortable and breakfast had lots of choices.

The room was very comfortable. The rain showerhead was phenomenal. Breakfast was fully stocked.

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Excellent and clean hotel with great views and a nice restaurant. Tamara and Katherine at reception both were extremely helpful when we needed to coordinate last minute transport to Lago Grey and Becsi in the restaurant was very friendly and accommodating. Coming back for sure !

This was a great modern hotel for visiting Torres del Paine. Big rooms and breakfast and restaurant were outstanding. Very friendly staff.

La experiencia con el servicio del hotel muy buena. Cordialidad y cercanía con los huéspedes desde el ingreso. El ckeck in muy ágil y claro , las habitaciones excelentes, el restaurant con cenas de muy buena calidad , la atención excelente. Agradecemos a Isaías, Tatiana y al gerente del hotel su cordialidad.

Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape. The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department: 1. Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap. 2. Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m. 3. Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable. Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts

While a great view and amazing location the food was very disappointing both breakfast and dinner and no indication or warning about the major construction going on which was happening within the same wall as our room. Spa was a surprising benefit

We had breakfast included and we were offered breakfast to go when we had to leave earlier. Those breakfast were excellent for the whole day. Also very friendly people.