Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive
From
215 $US
/nuit
Prix pour Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
From
215 $US
/nuit
Prix moyens mensuels
À Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive, les prix par nuit s'élèvent en moyenne à 259 $US pendant le mois le moins cher (juin) et à 599 $US pendant le mois le plus cher (avril), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| février | 314 $US |
| mars | 438 $US |
| avril | 599 $US |
| mai | 439 $US |
| juin | 259 $US |
| juillet | 293 $US |
F
M
A
M
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Le plus cher : avril (env. 599 $US)
Le moins cher : juin (env. 259 $US)
À propos de cet établissement
Complexe tout compris avec 2 piscines extérieures, des services de spa et 7 restaurants à Las Terrenas.
Emplacement
Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive se dresse près d'un centre commercial de Las Terrenas. Envie de vous poser et d'admirer la beauté naturelle des lieux ? Les incontournables Plage de Punta Popy et Playa Bonita (plage) vous attendent ! Les points d'eau de la région vous permettront de vous adonner à différentes activités telles que la pêche, tandis que ses écrins de nature offrent le décor idéal à tous ceux qui rêvent de tester les promenades à cheval.
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Organisation d'excursions
Emplacement
Carretera Las Terrenas - El Limón Km. 4, Portillo, Las Terrenas, République dominicaine
Options de chambre
4
Junior Suite Superior (1 Adult +1 Child)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
7
King Studio with Sofa Bed
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
6
Suite Junior
Détails de la chambre
2 Lits Doubles
1 Canapé-Lit
Couchages 3
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (3 Adults)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
King Suite
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (2 Adults + 1 Child)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Supérieur
Détails de la chambre
1 Lit Double
Couchages 2
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Chambre Simple Standard
Détails de la chambre
1 Lit Double
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Chambre Standard
Détails de la chambre
1 Lit Double
Couchages 2
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (3 Adults + 1 Child)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 3
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (2 Adults + 2 Children)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
Couchages 2
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (1 Adult)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Budget Double Or Twin Room
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Standard (2 Adults + 1 Child)
Détails de la chambre
1 Lit Double
Couchages 2
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (1 Adult +2 Children)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Standard (1 Adult + 1 Child)
Détails de la chambre
1 Lit Double
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Standard Suite
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 2
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Junior Suite Superior (1 Adult +3 Children)
Détails de la chambre
1 Lit Double
1 Canapé-Lit
527 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
4
Standard (1 Adult + 2 Children)
Détails de la chambre
1 Lit Double
237 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privée
Avis des voyageurs sur Bahia Principe Explore El Portillo - Hyatt Inclusive Collection - All Inclusive
8.2
Très bien
Basé sur 767 avis vérifiés
Qui séjourne ici ?
Couples
45%
Familles
48%
Groupes
5%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Bahia Principe Grand El Portillo - Tout Inclus, les clients ne cessent d'encenser la magnifique plage, les animations dynamiques et le personnel généralement aimable, tandis que les critiques récurrentes portent sur des chambres vieillottes nécessitant un entretien, une qualité de la nourriture et des boissons variable, et des problèmes opérationnels.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Bahia Principe Grand El Portillo - Tout Inclus, les clients ne cessent d'encenser la magnifique plage, les animations dynamiques et le personnel généralement aimable, tandis que les critiques récurrentes portent sur des chambres vieillottes nécessitant un entretien, une qualité de la nourriture et des boissons variable, et des problèmes opérationnels.
De nombreux commentaires mentionnent la climatisation, l'eau chaude, les fuites et les réfrigérateurs en panne, ainsi que la présence occasionnelle d'insectes, ce qui rend l'expérience en chambre inégale malgré le fait que certains soulignent des séjours spacieux ou confortables. Les installations reçoivent des commentaires positifs concernant le spa et les activités, mais les piscines et le parc aquatique pour enfants peuvent être bondés ou exigus, les chaises longues et les serviettes sont souvent en nombre limité, le Wi-Fi est variable et le stationnement peut être peu pratique. La restauration est souvent abondante avec un buffet populaire, mais les mouches, les boissons sucrées ou simples, les files d'attente et le nombre limité de réservations dans les restaurants à la carte sont des plaintes récurrentes. Attendez-vous à un magnifique séjour en bord de mer avec une ambiance animée et un confort variable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
La plage et les animations sont des atouts majeurs, et le spa est particulièrement apprécié. Les piscines et le parc aquatique pour enfants peuvent parfois être bondés ou exigus ; les chaises longues et les serviettes sont souvent en nombre limité, la fiabilité du Wi-Fi est variable et le stationnement peut être limité ou payant/éloigné.
Avis de voyageur à ce sujet
6
Jossie
1 avr. 2023
·
A séjourné 5 nuits
I have stayed at this chain of hotels several times and always had a great experience until now. The beaches is beautiful, the resort is clean, the location is great, and the food was good. However, this is the 1st resort I've been to that has NO room service, the entertainment was mediocre, and there were never enough beach chairs by the pool on any of the 5 days I was there; since people would put their towels down in the pool chairs at 6am and then disappear. The staff was unhelpful when this was borught to their attention.
I have stayed at this chain of hotels several times and always had a great experience until now. The beaches is beautiful, the resort is clean, the location is great, and the food was good. However, this is the 1st resort I've been to that has NO room service, the entertainment was mediocre, and there were never enough beach chairs by the pool on any of the 5 days I was there; since people would put their towels down in the pool chairs at 6am and then disappear. The staff was unhelpful when this was borught to their attention.
2
lina
31 oct. 2023
·
A séjourné 4 nuits
The AC control was missing and the room was very cold! No parking and we have to pay per every day!
The AC control was missing and the room was very cold! No parking and we have to pay per every day!
10
Argenys
11 août 2025
·
A séjourné 4 nuits
The food options were really good and the quality, flavor. The property has internet access anywhere and fast enough speed. The bed is ok, but could be more comfortable, my wife and child does not rest as we hope. In general the hotel is very nice and we can see an operating system working, all staff aligned and work concentrated. They really take care about people’s in the hotel.
The food options were really good and the quality, flavor. The property has internet access anywhere and fast enough speed. The bed is ok, but could be more comfortable, my wife and child does not rest as we hope. In general the hotel is very nice and we can see an operating system working, all staff aligned and work concentrated. They really take care about people’s in the hotel.
2
Maria Luz
18 oct. 2025
·
A séjourné 8 nuits
Beautiful beach Hotel is dirty, trash @ beach and dirty toilet and paths at all times even early am. Pool closed DAILY for code brown (poop) during our stay. In disrepair: Open trenches thougout garden. No hot water one day. plumbing issues, broken doorr.. AC issues on 2 rooms- not solved. Bad management: lines for everything and people fighting for food - though they claimed to be at 40% occupancy Checked out earky- hotel said they’d refund then refused refund to expedia, not even partial
Beautiful beach Hotel is dirty, trash @ beach and dirty toilet and paths at all times even early am. Pool closed DAILY for code brown (poop) during our stay. In disrepair: Open trenches thougout garden. No hot water one day. plumbing issues, broken doorr.. AC issues on 2 rooms- not solved. Bad management: lines for everything and people fighting for food - though they claimed to be at 40% occupancy Checked out earky- hotel said they’d refund then refused refund to expedia, not even partial
6
Michael Anthony Cianci
4 août 2024
·
A séjourné 5 nuits
The transportation on site was great, the men driving the carts were very helpful especially Augustin. The beach is beautiful and the staff very helpful. Rooms were cleaned well every day. We were very disappointed in the food. They advertise 6 restaurants but for 5 night stay you only get to eat dinner twice at the restaurant, 7 nights you get 3 times to eat at the restaurants. Then the rest of the time its all buffet. The buffet is dry, bland and repetitive food. The restaurant food isnt much better, 2 of my kids vomited after eating at the restaurants. Also they should have a bar dedicated to kids, it was difficult to get a drink because kids are always at the bar getting drinks. The beds are very hard and uncomfortable.
The transportation on site was great, the men driving the carts were very helpful especially Augustin. The beach is beautiful and the staff very helpful. Rooms were cleaned well every day. We were very disappointed in the food. They advertise 6 restaurants but for 5 night stay you only get to eat dinner twice at the restaurant, 7 nights you get 3 times to eat at the restaurants. Then the rest of the time its all buffet. The buffet is dry, bland and repetitive food. The restaurant food isnt much better, 2 of my kids vomited after eating at the restaurants. Also they should have a bar dedicated to kids, it was difficult to get a drink because kids are always at the bar getting drinks. The beds are very hard and uncomfortable.
10
Tommy
13 janv. 2023
·
A séjourné 8 nuits
Great experience with good comfort, food, drinks and excellent atmosphere. The Wi-Fi at this hotel is totally crap, with 1-3 Mbit at a non stable connection. The only reason this hotel still receives 5/5 from me is the shining star of this hotel: Lidia at Customer Relations. She really takes pride in making sure the customers are happy and are trying with any means necessary to solve their issues. Every hotel should have a Lidia!
Great experience with good comfort, food, drinks and excellent atmosphere. The Wi-Fi at this hotel is totally crap, with 1-3 Mbit at a non stable connection. The only reason this hotel still receives 5/5 from me is the shining star of this hotel: Lidia at Customer Relations. She really takes pride in making sure the customers are happy and are trying with any means necessary to solve their issues. Every hotel should have a Lidia!
10
Iryna
19 nov. 2025
·
A séjourné 8 nuits
Our family had an amazing stay at Bahia Principe El Portillo, and I want to highlight the people who truly made our vacation special. Kids Entertainment: My daughter Victoria absolutely loved the activities! A huge thank you to Luisairis, Beba, and Dominga — they are incredibly warm, energetic, and creative. Every day Victoria ran to them with a smile, and we always felt she was safe, engaged, and genuinely happy. For my son Daniel, the entertainment team was fantastic as well. Special thanks to Victor Calois and Barron for their positive energy, fun games, and personal attention. They created a great atmosphere for older kids and made Daniel feel included and confident. Spa Experience: We also visited the spa, and it was wonderful. Esther and Gricel provided excellent service — very professional, gentle, and attentive. After the treatment we felt relaxed and refreshed. Highly recommend! Overall, the hotel has a great family-friendly vibe, clean territory, beautiful beach, and an amazing team that really cares about guests. We are grateful for all the moments they helped create for our children. Would love to return again!
Our family had an amazing stay at Bahia Principe El Portillo, and I want to highlight the people who truly made our vacation special. Kids Entertainment: My daughter Victoria absolutely loved the activities! A huge thank you to Luisairis, Beba, and Dominga — they are incredibly warm, energetic, and creative. Every day Victoria ran to them with a smile, and we always felt she was safe, engaged, and genuinely happy. For my son Daniel, the entertainment team was fantastic as well. Special thanks to Victor Calois and Barron for their positive energy, fun games, and personal attention. They created a great atmosphere for older kids and made Daniel feel included and confident. Spa Experience: We also visited the spa, and it was wonderful. Esther and Gricel provided excellent service — very professional, gentle, and attentive. After the treatment we felt relaxed and refreshed. Highly recommend! Overall, the hotel has a great family-friendly vibe, clean territory, beautiful beach, and an amazing team that really cares about guests. We are grateful for all the moments they helped create for our children. Would love to return again!
4
Cesar
4 août 2025
·
A séjourné 3 nuits
Let’s start with the good things, the best you have is your staff, almost everyone was very friendly specially the room attendant, the staff at the buffet as well very friendly,we did not use the pool not even once I believe is just one pool for all that people, just not good for me,the must uncomfortable part is very small parking place near the lobby, the parking was outside and very inconvenient and far I believe for locals like me who goes driving their own car is very inconvenient,we only had acces for one a la cart restaurant, although not impressed with the menu we went to the fish market something like that, we waited like 15 minutes to be taken the order while another family was attended much more faster I believe some how the paid more attention because they were from another country, anyways the best part is when I asked for room service they told me at the lobby the hotel does not offer room service. Definitely not coming any more to this facility or any Bahia principe.
Let’s start with the good things, the best you have is your staff, almost everyone was very friendly specially the room attendant, the staff at the buffet as well very friendly,we did not use the pool not even once I believe is just one pool for all that people, just not good for me,the must uncomfortable part is very small parking place near the lobby, the parking was outside and very inconvenient and far I believe for locals like me who goes driving their own car is very inconvenient,we only had acces for one a la cart restaurant, although not impressed with the menu we went to the fish market something like that, we waited like 15 minutes to be taken the order while another family was attended much more faster I believe some how the paid more attention because they were from another country, anyways the best part is when I asked for room service they told me at the lobby the hotel does not offer room service. Definitely not coming any more to this facility or any Bahia principe.
8
Marcelo
13 oct. 2025
·
A séjourné 3 nuits
Mucho desorden en las piscinas. Dos días tuvieron que cerrarlas incluido el parque de agua. Falta control.
Mucho desorden en las piscinas. Dos días tuvieron que cerrarlas incluido el parque de agua. Falta control.
10
Geovanny Ruiz
25 oct. 2025
·
A séjourné 8 nuits
The property itself is huge with a great entertainment staff. The pool and beach were nice. The food was savory and delicious. Friendly staff.
The property itself is huge with a great entertainment staff. The pool and beach were nice. The food was savory and delicious. Friendly staff.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires vont de chambres très propres et de jardins bien entretenus à des plaintes récurrentes concernant des toilettes publiques/chemins sales, des serviettes/draps vieux ou usés, et la présence d'insectes (cafards, punaises de lit occasionnelles) ou de moisissures dans la salle de bain. Les normes de propreté semblent inégales selon les zones et les séjours.
Avis de voyageur à ce sujet
4
Pietrina
9 nov. 2024
·
The property needs an entire renovation. The rooms are old, moldy and rusty. The bathroom especially had a lot of mold and rust. Although our room was cleaned well daily, the floors outside the rooms were never cleaned. The same dirt in the same place every day. The food at the restaurants was terrible and the buffet was constantly full of flies to a point that you couldn't sit and enjoy your meal. Hopefully once the Hyatt takes over this place will see great renovations.
The property needs an entire renovation. The rooms are old, moldy and rusty. The bathroom especially had a lot of mold and rust. Although our room was cleaned well daily, the floors outside the rooms were never cleaned. The same dirt in the same place every day. The food at the restaurants was terrible and the buffet was constantly full of flies to a point that you couldn't sit and enjoy your meal. Hopefully once the Hyatt takes over this place will see great renovations.
2
Maria Luz
18 oct. 2025
·
A séjourné 8 nuits
Beautiful beach Hotel is dirty, trash @ beach and dirty toilet and paths at all times even early am. Pool closed DAILY for code brown (poop) during our stay. In disrepair: Open trenches thougout garden. No hot water one day. plumbing issues, broken doorr.. AC issues on 2 rooms- not solved. Bad management: lines for everything and people fighting for food - though they claimed to be at 40% occupancy Checked out earky- hotel said they’d refund then refused refund to expedia, not even partial
Beautiful beach Hotel is dirty, trash @ beach and dirty toilet and paths at all times even early am. Pool closed DAILY for code brown (poop) during our stay. In disrepair: Open trenches thougout garden. No hot water one day. plumbing issues, broken doorr.. AC issues on 2 rooms- not solved. Bad management: lines for everything and people fighting for food - though they claimed to be at 40% occupancy Checked out earky- hotel said they’d refund then refused refund to expedia, not even partial
2
GABRIEL
19 oct. 2025
·
A séjourné 9 nuits
Tan malo y tantos problemas sin resolver que pagamos 9 dias y nos fuimos al 3er dia Y a pesar de recoamos diarios y reclamo formal antes de irnos denegaron devolucion siquiera parcial del dinero Sucio a toda hora. Basura x todos lados, baños sucios. Piscina cerrada a diario por “code brown” Falta mantenimiento: puerta, caja seguridad, inodoro, lavamanos cortina y aire acondicionado roto/ pierde/ no funciona- y no lo arreglan. Un dia sin agua caliente. Construccion en el parque sin mencionarlo: El camino de la playa a la habitacion es campo minado de plantas muertas, huecos, cables, trabajadores gritando, escombros, ruido Pesima administracion: abarrotado. Colas para todo- y supuestamente estan al 40% de ocupacion Gente peleando por la comida Luego de tantos problemas sin resolver y hablar a diario con la gerente nos dicen que si hacemos early checkout ellos nos devuelven el dinero- depende de Expedia. Intentan poner motivo “no me gusta”- aclaro que el motivo es la cantidad de problems sin resolver. Me piden firmar que me voy “sin reclamos”- aclaro que me voy PORQUE TENGO RECLAMOS Entonces me dan la opcion de presentar reclamo formal antes de hacer el early checkout y firmar lo que me exigen para poder salir Luego deniegan la devolución (ni siquiera parcial)
Tan malo y tantos problemas sin resolver que pagamos 9 dias y nos fuimos al 3er dia Y a pesar de recoamos diarios y reclamo formal antes de irnos denegaron devolucion siquiera parcial del dinero Sucio a toda hora. Basura x todos lados, baños sucios. Piscina cerrada a diario por “code brown” Falta mantenimiento: puerta, caja seguridad, inodoro, lavamanos cortina y aire acondicionado roto/ pierde/ no funciona- y no lo arreglan. Un dia sin agua caliente. Construccion en el parque sin mencionarlo: El camino de la playa a la habitacion es campo minado de plantas muertas, huecos, cables, trabajadores gritando, escombros, ruido Pesima administracion: abarrotado. Colas para todo- y supuestamente estan al 40% de ocupacion Gente peleando por la comida Luego de tantos problemas sin resolver y hablar a diario con la gerente nos dicen que si hacemos early checkout ellos nos devuelven el dinero- depende de Expedia. Intentan poner motivo “no me gusta”- aclaro que el motivo es la cantidad de problems sin resolver. Me piden firmar que me voy “sin reclamos”- aclaro que me voy PORQUE TENGO RECLAMOS Entonces me dan la opcion de presentar reclamo formal antes de hacer el early checkout y firmar lo que me exigen para poder salir Luego deniegan la devolución (ni siquiera parcial)
10
Iryna
19 nov. 2025
·
A séjourné 8 nuits
Our family had an amazing stay at Bahia Principe El Portillo, and I want to highlight the people who truly made our vacation special. Kids Entertainment: My daughter Victoria absolutely loved the activities! A huge thank you to Luisairis, Beba, and Dominga — they are incredibly warm, energetic, and creative. Every day Victoria ran to them with a smile, and we always felt she was safe, engaged, and genuinely happy. For my son Daniel, the entertainment team was fantastic as well. Special thanks to Victor Calois and Barron for their positive energy, fun games, and personal attention. They created a great atmosphere for older kids and made Daniel feel included and confident. Spa Experience: We also visited the spa, and it was wonderful. Esther and Gricel provided excellent service — very professional, gentle, and attentive. After the treatment we felt relaxed and refreshed. Highly recommend! Overall, the hotel has a great family-friendly vibe, clean territory, beautiful beach, and an amazing team that really cares about guests. We are grateful for all the moments they helped create for our children. Would love to return again!
Our family had an amazing stay at Bahia Principe El Portillo, and I want to highlight the people who truly made our vacation special. Kids Entertainment: My daughter Victoria absolutely loved the activities! A huge thank you to Luisairis, Beba, and Dominga — they are incredibly warm, energetic, and creative. Every day Victoria ran to them with a smile, and we always felt she was safe, engaged, and genuinely happy. For my son Daniel, the entertainment team was fantastic as well. Special thanks to Victor Calois and Barron for their positive energy, fun games, and personal attention. They created a great atmosphere for older kids and made Daniel feel included and confident. Spa Experience: We also visited the spa, and it was wonderful. Esther and Gricel provided excellent service — very professional, gentle, and attentive. After the treatment we felt relaxed and refreshed. Highly recommend! Overall, the hotel has a great family-friendly vibe, clean territory, beautiful beach, and an amazing team that really cares about guests. We are grateful for all the moments they helped create for our children. Would love to return again!
8
sonia
27 nov. 2023
·
A séjourné 4 nuits
I liked the workers, service is excellent. No internet in the room until the last day. Showers in the bathroom needs a deep cleaning on the walls. FOOD is great! Thanks!
I liked the workers, service is excellent. No internet in the room until the last day. Showers in the bathroom needs a deep cleaning on the walls. FOOD is great! Thanks!
4
Raiko San
22 juin 2025
·
A séjourné 6 nuits
El hotel en general necesita un upgrade pq ya se ve muy viejo sobre todo en las habitaciones las toallas de playa está casi todas rotas y las de la habitación están empercudidas
El hotel en general necesita un upgrade pq ya se ve muy viejo sobre todo en las habitaciones las toallas de playa está casi todas rotas y las de la habitación están empercudidas
8
Jinette
7 nov. 2025
·
A séjourné 3 nuits
Fue una muy buena experiencia aunque con algunas incomodidades , el personal excelente la limpieza excelente la comida super siempre con mucha variedad y buenas atenciones de todo el personal del hotel , siempre amable y con una sonrisa . Algo que si me hizo incomodar un poco reporte el refigerador de la habitación desde el dia que llegue ya que este no funcionaba y yo estaba con mi hijo el cual tenia leche y medicamentos que necesitaba tener en temperatura fria pues nunca fueron a cambiarla ni ponerla en funcionamiento y llegue hacer mas de 3 reportes deberian tener mas cuidado y estar al pendiente al personal que esta para mantenimiento . Despues de ahi todo fue excelente y volveria en un futuro.
Fue una muy buena experiencia aunque con algunas incomodidades , el personal excelente la limpieza excelente la comida super siempre con mucha variedad y buenas atenciones de todo el personal del hotel , siempre amable y con una sonrisa . Algo que si me hizo incomodar un poco reporte el refigerador de la habitación desde el dia que llegue ya que este no funcionaba y yo estaba con mi hijo el cual tenia leche y medicamentos que necesitaba tener en temperatura fria pues nunca fueron a cambiarla ni ponerla en funcionamiento y llegue hacer mas de 3 reportes deberian tener mas cuidado y estar al pendiente al personal que esta para mantenimiento . Despues de ahi todo fue excelente y volveria en un futuro.
8
Teresa
13 mars 2025
·
A séjourné 7 nuits
We were in a standard room which was clean except there were some roaches when we checked in. They fumigated room and only saw 1 more insect the rest of stay. Did not receive my free bottle of spirits upon check in even though I showed them from booking that I was entitled to it. Entertainment was awesome, they really worked hard. Wait staff was friendly but most mornings got my own coffee and water. Food was great
We were in a standard room which was clean except there were some roaches when we checked in. They fumigated room and only saw 1 more insect the rest of stay. Did not receive my free bottle of spirits upon check in even though I showed them from booking that I was entitled to it. Entertainment was awesome, they really worked hard. Wait staff was friendly but most mornings got my own coffee and water. Food was great
8
Jenny
1 mars 2025
·
A séjourné 4 nuits
Me gusta mucho este hotel pero las habitaciones ya no están en buen estado las sábanas y toallas están muy viejas y se ven sucias en lo demás está bien
Me gusta mucho este hotel pero las habitaciones ya no están en buen estado las sábanas y toallas están muy viejas y se ven sucias en lo demás está bien
6
Juan Tomás
15 déc. 2024
·
A séjourné 3 nuits
This hotel is not at the 5 star level; If they had it at the beginning, they have let it degrade over time due to the lack of competition since there are few "all-inclusive" hotels in the area. To improve, they must prevent the client from encountering unpleasant experiences in the rooms (water licks that wet the bathroom; cockroaches (we killed 4, 3 small and 1 large).
This hotel is not at the 5 star level; If they had it at the beginning, they have let it degrade over time due to the lack of competition since there are few "all-inclusive" hotels in the area. To improve, they must prevent the client from encountering unpleasant experiences in the rooms (water licks that wet the bathroom; cockroaches (we killed 4, 3 small and 1 large).
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
De nombreuses chambres semblent vieillottes et nécessitent un entretien, avec des problèmes fréquents tels que une climatisation faible, des problèmes d'eau chaude, des fuites et des réfrigérateurs défectueux, ainsi que des nuisances sonores occasionnelles et un confort discutable. Certains clients ont toutefois trouvé leurs chambres spacieuses ou leurs lits confortables.
Avis de voyageur à ce sujet
4
Damavel
22 juin 2025
·
A séjourné 3 nuits
Las instalaciones de uso común, como restaurantes, piscina, playa estaban en muy buenas condiciones y muy bien mantenidos, en cambio las habitaciones no estaban de igual forma, eran viejas y con mobiliario antiguo, el aire acondicionado nunca funcionó y por más que fue reportado este no mejoró, propuse un cambio de habitación y no fue concedido. Para los restaurantes con reserva, solo permiten una reserva cada 3 noches y esto no es informado en expedía ni en el momento del check in. En este hotel no tuve la experiencia que siempre he tenido en la cadena Bahía Príncipe, que siempre ha sido excepcional. En cuanto al servicio de los colaboradores, es inestable, algunos dan un muy buen servicio y otros simplemente NO. Definitivamente no recomendaría este hotel :(
Las instalaciones de uso común, como restaurantes, piscina, playa estaban en muy buenas condiciones y muy bien mantenidos, en cambio las habitaciones no estaban de igual forma, eran viejas y con mobiliario antiguo, el aire acondicionado nunca funcionó y por más que fue reportado este no mejoró, propuse un cambio de habitación y no fue concedido. Para los restaurantes con reserva, solo permiten una reserva cada 3 noches y esto no es informado en expedía ni en el momento del check in. En este hotel no tuve la experiencia que siempre he tenido en la cadena Bahía Príncipe, que siempre ha sido excepcional. En cuanto al servicio de los colaboradores, es inestable, algunos dan un muy buen servicio y otros simplemente NO. Definitivamente no recomendaría este hotel :(
6
Yocasta
15 août 2025
·
A séjourné 3 nuits
The property is old and deteriorated. Their policy in children above age of 12 paying as an adult is unreasonable. You pay higher price with no added benefits. The chefs in the buffet are excellent and accommodating. They prioritized my daughter’s allergy at all time. That was the best part. There is however an abundance of cats, dogs and ducks throughout the property. Not what I expected- having to jump over cats to access my room. The property is old and the room is falling apart- and that’s considering I was placed in a VIP room. My family member’s AC failed and had to change rooms. The service is excellent, but the hotel needs a makeover. The people were great. It was okay, but probably not returning to this hotel in the future.
The property is old and deteriorated. Their policy in children above age of 12 paying as an adult is unreasonable. You pay higher price with no added benefits. The chefs in the buffet are excellent and accommodating. They prioritized my daughter’s allergy at all time. That was the best part. There is however an abundance of cats, dogs and ducks throughout the property. Not what I expected- having to jump over cats to access my room. The property is old and the room is falling apart- and that’s considering I was placed in a VIP room. My family member’s AC failed and had to change rooms. The service is excellent, but the hotel needs a makeover. The people were great. It was okay, but probably not returning to this hotel in the future.
6
Melyna
22 juin 2025
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A séjourné 3 nuits
The property was ok. The food was ok. There were termites in our room and on the bed due to the cheap wood used on the furniture. The staff took care of it right away but I don’t plan on staying here during our next visit to Las Terrenas. The pool was the best part.
The property was ok. The food was ok. There were termites in our room and on the bed due to the cheap wood used on the furniture. The staff took care of it right away but I don’t plan on staying here during our next visit to Las Terrenas. The pool was the best part.
6
Paul E
10 oct. 2025
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A séjourné 3 nuits
We've visited this hotel a few times, mostly because we like the surrounding area of Las Terrenas and its pretty well the only all inclusive hotel in the area. On this visit the food was slightly above average. The room had issues with the hot water and air conditioning control and the fridge leaking water on the floor which we just put up with. At least the room was clean and the bed was comfortable. The staff at reception were very friendly and helpful. There were a few bar tenders that were cold, but the majority were friendly. We found around half the staff serving in the dining room weren't very friendly and got in little arguments. If there were two things this hotel needed to improve, it would be conducting a calendar fixed scheduled maintenance in each and every room to make sure everything works right and old and broken items are replaced. The second would be to have bar and dining room staff that are consistently friendly.
We've visited this hotel a few times, mostly because we like the surrounding area of Las Terrenas and its pretty well the only all inclusive hotel in the area. On this visit the food was slightly above average. The room had issues with the hot water and air conditioning control and the fridge leaking water on the floor which we just put up with. At least the room was clean and the bed was comfortable. The staff at reception were very friendly and helpful. There were a few bar tenders that were cold, but the majority were friendly. We found around half the staff serving in the dining room weren't very friendly and got in little arguments. If there were two things this hotel needed to improve, it would be conducting a calendar fixed scheduled maintenance in each and every room to make sure everything works right and old and broken items are replaced. The second would be to have bar and dining room staff that are consistently friendly.
8
Henry
9 août 2024
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A séjourné 4 nuits
This is the second time coming to this resort. The place is still beautiful and the entertainment is better. However the comfort of the beds and pillows in the room need to improve. The bed was too hard and stiff. The pillows were too hard as well. Every morning I woke up with body aches from the bed. The quality of the food decreased a little this time. Not a lot of variety of good food at the Buffet. Overall the experience be was good. The beach and pool are beautiful.
This is the second time coming to this resort. The place is still beautiful and the entertainment is better. However the comfort of the beds and pillows in the room need to improve. The bed was too hard and stiff. The pillows were too hard as well. Every morning I woke up with body aches from the bed. The quality of the food decreased a little this time. Not a lot of variety of good food at the Buffet. Overall the experience be was good. The beach and pool are beautiful.
8
sarah
29 sept. 2025
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A séjourné 7 nuits
Certaine chambre on besoin d’être rénovée en urgence (punaise de lit…je me suis fait massacrer…)la robinetterie dans les salle de bain plein de calcaire sinon la nourriture rien à redire et le cadre est magnifique
Certaine chambre on besoin d’être rénovée en urgence (punaise de lit…je me suis fait massacrer…)la robinetterie dans les salle de bain plein de calcaire sinon la nourriture rien à redire et le cadre est magnifique
8
Queennie
9 avr. 2023
·
A séjourné 6 nuits
The hotel needs to upgrade. The hotel room door was broken and cannot be closed. This is unacceptable. It was wasting my time to chased after the service desk to change the room.
The hotel needs to upgrade. The hotel room door was broken and cannot be closed. This is unacceptable. It was wasting my time to chased after the service desk to change the room.
2
milagros garcia
29 oct. 2024
·
A séjourné 10 nuits
No me gustó la habitación, muy vieja y el baño horrible
No me gustó la habitación, muy vieja y el baño horrible
6
Elsa
22 oct. 2023
·
A séjourné 3 nuits
Staff was friendly. No complaints from the food. It’s just the place needs updating. The ac barely kept room cool. Just overall worn out and old looking.
Staff was friendly. No complaints from the food. It’s just the place needs updating. The ac barely kept room cool. Just overall worn out and old looking.
6
CRISTOBAL
2 avr. 2025
·
A séjourné 3 nuits
Property is dated and not properly maintained. Food and staff are okay but bathrooms and rooms need to be updated.
Property is dated and not properly maintained. Food and staff are okay but bathrooms and rooms need to be updated.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent décrit comme aimable, énergique et serviable, avec des animations exceptionnelles et un service de salle/bar excellent par moments. Cependant, plusieurs commentaires font état d'un service inégal, d'une réponse lente aux demandes d'entretien, d'un enregistrement désorganisé et de restrictions strictes sur les réservations au restaurant.
Avis de voyageur à ce sujet
10
Miguel Angel
8 juil. 2023
·
A séjourné 3 nuits
Very nice hotel our family make sure every year we include our stay on our vacations, highly recommended! Special thanks to Jose at the pool bar and Junior at the beach bar, amazing service.
Very nice hotel our family make sure every year we include our stay on our vacations, highly recommended! Special thanks to Jose at the pool bar and Junior at the beach bar, amazing service.
10
Jailene
17 août 2024
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A séjourné 5 nuits
I just want to shout out Pablo, one of the waiters by the pool bar who was absolutely amazing! The entire 5 days of my stay he had the same energy, extremely welcoming, and providing excellent service the entire time at the pool everyday. If I come back it would solely be to receive service from him. I want to also shoutout Rafael at the Brazilian restaurant who brought the most amazing energy and service! These workers truly make the experience an unforgettable one! The Brazilian restaurant was amazing as well!
I just want to shout out Pablo, one of the waiters by the pool bar who was absolutely amazing! The entire 5 days of my stay he had the same energy, extremely welcoming, and providing excellent service the entire time at the pool everyday. If I come back it would solely be to receive service from him. I want to also shoutout Rafael at the Brazilian restaurant who brought the most amazing energy and service! These workers truly make the experience an unforgettable one! The Brazilian restaurant was amazing as well!
10
Alejandra
30 nov. 2025
·
A séjourné 6 nuits
The staff were very friendly and respectful. I have to say that the rooms need an update specially the bathrooms. The food was also really good. All activities were fun and the beach was incredible.
The staff were very friendly and respectful. I have to say that the rooms need an update specially the bathrooms. The food was also really good. All activities were fun and the beach was incredible.
2
Andy
14 nov. 2023
·
A séjourné 3 nuits
The poor service at the front desk and guest service representative. They are so rude and there is a lack of real customer service.
The poor service at the front desk and guest service representative. They are so rude and there is a lack of real customer service.
2
Kassandra
24 févr. 2024
·
The hotel overall was a mediocre experience. The room was beautiful and was always cleaned very well. The hotel itself was pretty clean and and had lots of variety to offer in terms of food, drinks, activities, and different restaurants. However with all those amazing things the most important thing to me is staff treatment and how I was being treated as a guest. The staff was not very nice at all and a lot of them had many attitudes that were not pleasant. A lot of the waiters kicked us out of different restaurants for variety of reasons that didn’t make any sense to us and we understood some of them but the way situations were handled were very unpleasant and rude. We also decided to leave the hotel and discover the outskirts of the hotel and we left the hotel for 8 hours just to come back and find out our hotel room was left open for 8 hours after the cleaning ladies went in. We had a lot of valuable stuff in there and were schocked on how the room was left open. After trying to speak with a manager multiple times they didn’t want to let us speak with them and we had to basically force our way and they didn’t offer any help or solutions. We also had some trouble with the people in the front gate where they saw our car leave the hotel multiple times and they were being very ignorant and unpleasant about us coming in and out of the resort. Sometimes they didn’t want to let us in and sometimes they did so it was a whole mess.
The hotel overall was a mediocre experience. The room was beautiful and was always cleaned very well. The hotel itself was pretty clean and and had lots of variety to offer in terms of food, drinks, activities, and different restaurants. However with all those amazing things the most important thing to me is staff treatment and how I was being treated as a guest. The staff was not very nice at all and a lot of them had many attitudes that were not pleasant. A lot of the waiters kicked us out of different restaurants for variety of reasons that didn’t make any sense to us and we understood some of them but the way situations were handled were very unpleasant and rude. We also decided to leave the hotel and discover the outskirts of the hotel and we left the hotel for 8 hours just to come back and find out our hotel room was left open for 8 hours after the cleaning ladies went in. We had a lot of valuable stuff in there and were schocked on how the room was left open. After trying to speak with a manager multiple times they didn’t want to let us speak with them and we had to basically force our way and they didn’t offer any help or solutions. We also had some trouble with the people in the front gate where they saw our car leave the hotel multiple times and they were being very ignorant and unpleasant about us coming in and out of the resort. Sometimes they didn’t want to let us in and sometimes they did so it was a whole mess.
8
CATHERINE
21 juin 2023
·
The food and property were great! The service, though, left a lot to be desired. It took 45 minutes to check in, and there was no line or order at all, just whoever got the desk clerks' attention. Also, water was only filled once during any meal and never refilled. I had to get up more than once and go to the wait station to fill our glasses myself, even with a waiter standing there watching me do it. The hotel was booked full, and they did not have enough staff to meet the needs of that many guests. There was always a long line to get into the buffet, and we never were able to eat inside - to be seated we had to go to the terrace, but at least we had a nice view. They only give you one restaurant reservation for every 3 nights of your stay, and they pick the restaurant. Download their APP before going and then supposedly you can reserve what you want up to 10 days before, but we didn't know that, so we got what was left over. We did like our meal in the Greek Restaurant, and that was the only meal we had good service for. The kids club was good, and our daughter had a positive experience with them
The food and property were great! The service, though, left a lot to be desired. It took 45 minutes to check in, and there was no line or order at all, just whoever got the desk clerks' attention. Also, water was only filled once during any meal and never refilled. I had to get up more than once and go to the wait station to fill our glasses myself, even with a waiter standing there watching me do it. The hotel was booked full, and they did not have enough staff to meet the needs of that many guests. There was always a long line to get into the buffet, and we never were able to eat inside - to be seated we had to go to the terrace, but at least we had a nice view. They only give you one restaurant reservation for every 3 nights of your stay, and they pick the restaurant. Download their APP before going and then supposedly you can reserve what you want up to 10 days before, but we didn't know that, so we got what was left over. We did like our meal in the Greek Restaurant, and that was the only meal we had good service for. The kids club was good, and our daughter had a positive experience with them
10
Claudia
16 oct. 2023
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A séjourné 5 nuits
We always have a great time at Bahia Portillo. Staff are very friendly and food is always good...
We always have a great time at Bahia Portillo. Staff are very friendly and food is always good...
10
nathalie
25 juil. 2023
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A séjourné 7 nuits
Our family had an amazing time the staff was so friendly and welcoming we didn’t want to leave. Adrian in the front desk was so helpful and made us feel like family. He helped with our check in and check out we were in a rush and needed help with a broken luggage and he made sure to send us help right away. We look forward to planning a trip next year. Only negative comment we had was with our laundry we waited a long time for the bag then waited some more for the laundry list that has to be filled out. I spoke to an agent who assured they would prioritize it as we were leaving next day when I got to the room at night the room was clean and the laundry bag was still next to the door with the laundry list still attached which was disappointing . Other than that everything was amazing.
Our family had an amazing time the staff was so friendly and welcoming we didn’t want to leave. Adrian in the front desk was so helpful and made us feel like family. He helped with our check in and check out we were in a rush and needed help with a broken luggage and he made sure to send us help right away. We look forward to planning a trip next year. Only negative comment we had was with our laundry we waited a long time for the bag then waited some more for the laundry list that has to be filled out. I spoke to an agent who assured they would prioritize it as we were leaving next day when I got to the room at night the room was clean and the laundry bag was still next to the door with the laundry list still attached which was disappointing . Other than that everything was amazing.
8
Jose
13 sept. 2023
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A séjourné 3 nuits
Check in and out with Orlenny was very professional and courteous. She was truly AMAZING. Resort could benefit from having more staff at buffet, poolside, and beach.
Check in and out with Orlenny was very professional and courteous. She was truly AMAZING. Resort could benefit from having more staff at buffet, poolside, and beach.
4
Daynes
13 juil. 2024
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A séjourné 4 nuits
I’ve been to more than a handful of resorts including others in the Dominican Republic and the hospitality here was not great. When we arrived we were not received with a drinking or anything at all. The people in the front desk were probably some of the only people that were friendly at the resort. To start, they put us in a room that was disgusting, the tub looked like it hadn’t been washed in days and on top of that the air conditioner didn’t work. I reported this about 4 times before they finally switched our rooms. Also, the room phone didn’t work so I had to walk to the lobby every time to report this. The reason for our trip was to celebrate my son and mom’s birthday which they can clearly see on their passports and they did nothing to acknowledge it not even a happy birthday. The entertainment staff needed more energy they were either half asleep or missing. The shows were boring and lacked energy. There was also no one walking around the pool or beach asking if you wanted a drink or anything, you’d have to go to the bar yourself. In the buffet it would take like 20 min for someone to bring you water and another 20 min just to ask what you’d want to drink. All the employees with the exception of a few, did not look like they wanted to be there, no one was excited to see anyone we’d say hello and would be ignored. There were times we’d ask questions and no one would know the answer or give unclear directions. If you’re expecting 5 star service this is not the place.
I’ve been to more than a handful of resorts including others in the Dominican Republic and the hospitality here was not great. When we arrived we were not received with a drinking or anything at all. The people in the front desk were probably some of the only people that were friendly at the resort. To start, they put us in a room that was disgusting, the tub looked like it hadn’t been washed in days and on top of that the air conditioner didn’t work. I reported this about 4 times before they finally switched our rooms. Also, the room phone didn’t work so I had to walk to the lobby every time to report this. The reason for our trip was to celebrate my son and mom’s birthday which they can clearly see on their passports and they did nothing to acknowledge it not even a happy birthday. The entertainment staff needed more energy they were either half asleep or missing. The shows were boring and lacked energy. There was also no one walking around the pool or beach asking if you wanted a drink or anything, you’d have to go to the bar yourself. In the buffet it would take like 20 min for someone to bring you water and another 20 min just to ask what you’d want to drink. All the employees with the exception of a few, did not look like they wanted to be there, no one was excited to see anyone we’d say hello and would be ignored. There were times we’d ask questions and no one would know the answer or give unclear directions. If you’re expecting 5 star service this is not the place.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Magnifique cadre en bord de mer avec une eau calme et claire est un atout majeur. Le complexe est quelque peu isolé, à environ deux heures de l'aéroport, avec peu d'activités à proximité et certains signalent des taxis coûteux ou organisés par l'hôtel.
Avis de voyageur à ce sujet
10
james
28 sept. 2025
·
A séjourné 3 nuits
The Hotel was worth the price, but the location was isolated, and the food and drink were good
The Hotel was worth the price, but the location was isolated, and the food and drink were good
10
Gerald
6 avr. 2025
·
A séjourné 10 nuits
Proximity to restaurants and beach.
Proximity to restaurants and beach.
10
Quentin
20 mars 2025
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A séjourné 5 nuits
L'hotel en lui meme etait tres bien, repas tres bon, personnel competent, locaux propre, belle plage ect... Seul insatisfaction sur l'emplacement de l'hotel qui est loin de las terennas et mal deservit. Nous avons eu l'impression que l'hotel faisait tout pour nous garder a l'hotel car pour 12km aller/retour ils nous proposer un servkce taxi a 70 euros. En sortant un taxi nous a prit pour 7euros (l'accueil de l'otel s'est caché de nous le dire) ... Cettains toutistes sont malheuresement pas respectueux du personnels ... Bonne adresse 😇
L'hotel en lui meme etait tres bien, repas tres bon, personnel competent, locaux propre, belle plage ect... Seul insatisfaction sur l'emplacement de l'hotel qui est loin de las terennas et mal deservit. Nous avons eu l'impression que l'hotel faisait tout pour nous garder a l'hotel car pour 12km aller/retour ils nous proposer un servkce taxi a 70 euros. En sortant un taxi nous a prit pour 7euros (l'accueil de l'otel s'est caché de nous le dire) ... Cettains toutistes sont malheuresement pas respectueux du personnels ... Bonne adresse 😇
10
Ramon
12 juil. 2024
·
A séjourné 4 nuits
Great hotel for the price. Wish they had more pools but really good service and the excursions they offered are a must do! Highly recommend this hotel
Great hotel for the price. Wish they had more pools but really good service and the excursions they offered are a must do! Highly recommend this hotel
10
Lissette
7 sept. 2024
·
A séjourné 3 nuits
Beautiful property and beach was prestine. The staff were all lovely. We had a great time! Samana is beautiful ❤️
Beautiful property and beach was prestine. The staff were all lovely. We had a great time! Samana is beautiful ❤️
6
Darleen
30 sept. 2025
·
A séjourné 3 nuits
Outside areas was great. Great bar and entertainment, beach was nice. Did not like the limited dining options and can use some updating. Not much in the area to do
Outside areas was great. Great bar and entertainment, beach was nice. Did not like the limited dining options and can use some updating. Not much in the area to do
8
Kim Anh Thi
8 juil. 2024
·
A séjourné 5 nuits
My return flight on the actual day ended up being sooner than the original one from my booking. Since the resort was 2 hours away from the airport, this change made it quite stressful to get to the airport. We still made it but by a hair as we were the last one to board, thanks to our driver and the airport staff.
My return flight on the actual day ended up being sooner than the original one from my booking. Since the resort was 2 hours away from the airport, this change made it quite stressful to get to the airport. We still made it but by a hair as we were the last one to board, thanks to our driver and the airport staff.
10
Christian
7 janv. 2023
·
A séjourné 19 357 nuits
There is a good variety of food and good quality, the buffet did not disappoint. Entertaining was great, loved the silence party it was fun, staff are very friendly and charismatic full of energy and the theater was also enjoyable. In reception Liliana was very helpful all the time, a thousand thanks. The beach area is beautiful and you can take long walks to the side of the beach and have peace and quite, basically the beach for yourself. Difficult to move around the town if you do not have your own transportation but the hotel can call you a taxi.
There is a good variety of food and good quality, the buffet did not disappoint. Entertaining was great, loved the silence party it was fun, staff are very friendly and charismatic full of energy and the theater was also enjoyable. In reception Liliana was very helpful all the time, a thousand thanks. The beach area is beautiful and you can take long walks to the side of the beach and have peace and quite, basically the beach for yourself. Difficult to move around the town if you do not have your own transportation but the hotel can call you a taxi.
10
Ileana R
29 juin 2024
·
A séjourné 7 nuits
Beautiful beach
Beautiful beach
10
anyela
6 juil. 2024
·
A séjourné 3 nuits
The beach was beautiful. The power went off two times.
The beach was beautiful. The power went off two times.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les options du buffet sont souvent abondantes et savoureuses, et certains restaurants de spécialités sont appréciés. Les points négatifs courants incluent la présence de mouches au buffet, des plats moyens ou fades, des boissons très sucrées/simples, des files d'attente et un nombre limité de réservations dans les restaurants à la carte.
Avis de voyageur à ce sujet
10
José
11 nov. 2025
·
A séjourné 7 nuits
Bar needs to be improved cocktails are too sweet they use sugar stead the real ingredient to prepared drink. Example I asked for a long isla ice tea, they didn’t use the real ingredient to make the drink I returned because it was too sweet. Not quality drinks, however I don’t think the bartender have the necessary ingredients.
Bar needs to be improved cocktails are too sweet they use sugar stead the real ingredient to prepared drink. Example I asked for a long isla ice tea, they didn’t use the real ingredient to make the drink I returned because it was too sweet. Not quality drinks, however I don’t think the bartender have the necessary ingredients.
8
nancy
12 déc. 2021
·
A séjourné 10 nuits
Acabamos de regresar del hotel Bahía P. El Portillo en Samaná. Hotel muy lindo, destaco la limpieza. Tal vez la comida no se destaca al igual que los tragos pero nunca falta, pollo, pescado, pastas y carne. De todos modos Hotel recomendable.
Acabamos de regresar del hotel Bahía P. El Portillo en Samaná. Hotel muy lindo, destaco la limpieza. Tal vez la comida no se destaca al igual que los tragos pero nunca falta, pollo, pescado, pastas y carne. De todos modos Hotel recomendable.
8
Jonathan
3 juil. 2025
·
A séjourné 6 nuits
Check in was very easy. Make reservations ahead of time for dinner. Only allowed 3 reservations? A little weird. Dinners were very good. A lot of flies present in buffet area. A little gross. Family did enjoy stay a lot. Have two young kids who enjoyed trip as well.
Check in was very easy. Make reservations ahead of time for dinner. Only allowed 3 reservations? A little weird. Dinners were very good. A lot of flies present in buffet area. A little gross. Family did enjoy stay a lot. Have two young kids who enjoyed trip as well.
10
Eduardo
5 juil. 2025
·
A séjourné 3 nuits
Everything is beautiful organized. Food is excellent.
Everything is beautiful organized. Food is excellent.
8
Tomas
26 janv. 2022
·
A séjourné 3 nuits
Todo muy bien, el hotel, la playa, las comidas. Por mejorar la selección de bebidas que es básica, para beber algo mejor había que pagar.
Todo muy bien, el hotel, la playa, las comidas. Por mejorar la selección de bebidas que es básica, para beber algo mejor había que pagar.
8
CATHERINE
21 juin 2023
·
The food and property were great! The service, though, left a lot to be desired. It took 45 minutes to check in, and there was no line or order at all, just whoever got the desk clerks' attention. Also, water was only filled once during any meal and never refilled. I had to get up more than once and go to the wait station to fill our glasses myself, even with a waiter standing there watching me do it. The hotel was booked full, and they did not have enough staff to meet the needs of that many guests. There was always a long line to get into the buffet, and we never were able to eat inside - to be seated we had to go to the terrace, but at least we had a nice view. They only give you one restaurant reservation for every 3 nights of your stay, and they pick the restaurant. Download their APP before going and then supposedly you can reserve what you want up to 10 days before, but we didn't know that, so we got what was left over. We did like our meal in the Greek Restaurant, and that was the only meal we had good service for. The kids club was good, and our daughter had a positive experience with them
The food and property were great! The service, though, left a lot to be desired. It took 45 minutes to check in, and there was no line or order at all, just whoever got the desk clerks' attention. Also, water was only filled once during any meal and never refilled. I had to get up more than once and go to the wait station to fill our glasses myself, even with a waiter standing there watching me do it. The hotel was booked full, and they did not have enough staff to meet the needs of that many guests. There was always a long line to get into the buffet, and we never were able to eat inside - to be seated we had to go to the terrace, but at least we had a nice view. They only give you one restaurant reservation for every 3 nights of your stay, and they pick the restaurant. Download their APP before going and then supposedly you can reserve what you want up to 10 days before, but we didn't know that, so we got what was left over. We did like our meal in the Greek Restaurant, and that was the only meal we had good service for. The kids club was good, and our daughter had a positive experience with them
6
Michael Anthony Cianci
4 août 2024
·
A séjourné 5 nuits
The transportation on site was great, the men driving the carts were very helpful especially Augustin. The beach is beautiful and the staff very helpful. Rooms were cleaned well every day. We were very disappointed in the food. They advertise 6 restaurants but for 5 night stay you only get to eat dinner twice at the restaurant, 7 nights you get 3 times to eat at the restaurants. Then the rest of the time its all buffet. The buffet is dry, bland and repetitive food. The restaurant food isnt much better, 2 of my kids vomited after eating at the restaurants. Also they should have a bar dedicated to kids, it was difficult to get a drink because kids are always at the bar getting drinks. The beds are very hard and uncomfortable.
The transportation on site was great, the men driving the carts were very helpful especially Augustin. The beach is beautiful and the staff very helpful. Rooms were cleaned well every day. We were very disappointed in the food. They advertise 6 restaurants but for 5 night stay you only get to eat dinner twice at the restaurant, 7 nights you get 3 times to eat at the restaurants. Then the rest of the time its all buffet. The buffet is dry, bland and repetitive food. The restaurant food isnt much better, 2 of my kids vomited after eating at the restaurants. Also they should have a bar dedicated to kids, it was difficult to get a drink because kids are always at the bar getting drinks. The beds are very hard and uncomfortable.
10
Carlos
3 sept. 2023
·
A séjourné 3 nuits
Didnt like the fact that you only get one day of a La carte restaurants in a 3 nights stay. Not good.
Didnt like the fact that you only get one day of a La carte restaurants in a 3 nights stay. Not good.
8
Christian
17 août 2025
·
A séjourné 3 nuits
Great hotel overall. Buffet food was good but not great, the restaurants that you make reservations with are the better option for dinner.
Great hotel overall. Buffet food was good but not great, the restaurants that you make reservations with are the better option for dinner.
6
Erlyn
3 juin 2024
·
A séjourné 3 nuits
This is not a 5star hotel. The food and drink quality was not good, the amenities poor, etc
This is not a 5star hotel. The food and drink quality was not good, the amenities poor, etc
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Juan
24 oct. 2025
·
A séjourné 3 nuits
Un paraiso
Un paraiso
8
sarah
29 sept. 2025
·
A séjourné 7 nuits
Certaine chambre on besoin d’être rénovée en urgence (punaise de lit…je me suis fait massacrer…)la robinetterie dans les salle de bain plein de calcaire sinon la nourriture rien à redire et le cadre est magnifique
Certaine chambre on besoin d’être rénovée en urgence (punaise de lit…je me suis fait massacrer…)la robinetterie dans les salle de bain plein de calcaire sinon la nourriture rien à redire et le cadre est magnifique
4
Francine
17 mai 2025
·
A séjourné 10 nuits
À l arrivée,aucun personnel ne parlant un peu français contrairement à punta cana ,Samaná et même sur l’as terrenas,,anglais limite,par contre bien insisté pour me vendre une suite et incapable de me donner la superficie de la chambre. Clim au max avec palles en continu,chambre sous le toit et aucune isolation donc très inconfortable !propreté piscine douteuse vu l alcoolisation ambiante,transats réservés d assaut plage ou piscine,compliqué pour l ombre !buffet de bonne qualité mais peu d innovation. 2 resto faits,excellent !
À l arrivée,aucun personnel ne parlant un peu français contrairement à punta cana ,Samaná et même sur l’as terrenas,,anglais limite,par contre bien insisté pour me vendre une suite et incapable de me donner la superficie de la chambre. Clim au max avec palles en continu,chambre sous le toit et aucune isolation donc très inconfortable !propreté piscine douteuse vu l alcoolisation ambiante,transats réservés d assaut plage ou piscine,compliqué pour l ombre !buffet de bonne qualité mais peu d innovation. 2 resto faits,excellent !
10
Quentin
20 mars 2025
·
A séjourné 5 nuits
L'hotel en lui meme etait tres bien, repas tres bon, personnel competent, locaux propre, belle plage ect... Seul insatisfaction sur l'emplacement de l'hotel qui est loin de las terennas et mal deservit. Nous avons eu l'impression que l'hotel faisait tout pour nous garder a l'hotel car pour 12km aller/retour ils nous proposer un servkce taxi a 70 euros. En sortant un taxi nous a prit pour 7euros (l'accueil de l'otel s'est caché de nous le dire) ... Cettains toutistes sont malheuresement pas respectueux du personnels ... Bonne adresse 😇
L'hotel en lui meme etait tres bien, repas tres bon, personnel competent, locaux propre, belle plage ect... Seul insatisfaction sur l'emplacement de l'hotel qui est loin de las terennas et mal deservit. Nous avons eu l'impression que l'hotel faisait tout pour nous garder a l'hotel car pour 12km aller/retour ils nous proposer un servkce taxi a 70 euros. En sortant un taxi nous a prit pour 7euros (l'accueil de l'otel s'est caché de nous le dire) ... Cettains toutistes sont malheuresement pas respectueux du personnels ... Bonne adresse 😇
10
Andrea
2 avr. 2024
·
A séjourné 5 nuits
Evrethink
Evrethink
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Prix pour les dates à venir
octobre 2026
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Nourrisson de moins de 1 an. Séjour gratuit si utilisation de la literie existante. Un lit bébé peut être demandé directement auprès de l'établissement. Enfants de 1 à 1 an. Séjour gratuit si utilisation de la literie existante. Si vous avez besoin d'un lit supplémentaire, des frais additionnels s'appliqueront. Les clients de 2 ans et plus sont considérés comme des adultes. Doivent utiliser un lit supplémentaire qui entraînera des frais additionnels.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
La réception est ouverte 24h/24 et 7j/7.
À savoir avant votre départ
- Des frais de complexe sont inclus dans le prix total affiché.
Frais
Les frais et dépôts suivants sont facturés par l'établissement au moment du service, de l'enregistrement ou du départ.
- Frais pour l'Internet sans fil en chambre : 15,00 USD par séjour (les tarifs peuvent varier)
- Frais pour l'Internet sans fil dans les zones publiques : 15,00 USD par séjour (les tarifs peuvent varier)
La liste ci-dessus peut ne pas être exhaustive. Les frais et dépôts peuvent ne pas inclure les taxes et sont sujets à modification.
Frais et taxes obligatoires
Les frais ci-dessous sont inclus dans le prix global de votre chambre :
- Frais de complexe
Nous avons inclus tous les frais qui nous ont été communiqués par l'établissement. Toutefois, les frais peuvent varier, par exemple en fonction de la durée du séjour ou de la chambre que vous réservez.
Un dépôt en espèces peut être requis lors de l'enregistrement pour les frais accessoires.Informations sur l'établissement
Numéro d'enregistrement de l'établissement 1985
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Organisation d'excursions
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Aire de pique nique/Tables
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Lockers Available
Activités
Piscine
Courts de tennis
Jardin
Plage (à proximité)
Plongée
Planche à voile
Cyclisme
Billard
Pêche
Mini-golf
Équitation
Aire de jeux
Canoë
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Parking gratuit
Station de recharge pour véhicule électrique
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit