Serenade Punta Cana Beach & Spa Resort
240 $US
/nuit
Moyenne pour novembre
Prix pour Serenade Punta Cana Beach & Spa Resort
Sélectionnez les dates pour voir les prix et les disponibilités
240 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Serenade Punta Cana Beach & Spa Resort, les prix par nuit s'élèvent en moyenne à 206 $US pendant le mois le moins cher (septembre) et à 489 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 299 $US |
| février | 372 $US |
| mars | 489 $US |
| avril | 380 $US |
| mai | 221 $US |
| juin | 305 $US |
| juillet | 255 $US |
| août | 240 $US |
| septembre | 206 $US |
| octobre | 209 $US |
| novembre | 240 $US |
| décembre | 265 $US |
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nov. · 240 $US
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Le plus cher : mars (env. 489 $US)
Le moins cher : septembre (env. 206 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoin...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Si vous souhaitez passer la journée dans le parc de loisirs voisin, grimpez à bord e la navette payante !
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Un service de navette vers la gare routière est offert gratuitement et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Serenade Punta Cana Beach & Spa Resort - All Inclusive abrite un délicieux restaurant, Buffet Principal. Pour un moment de détente, faites halte dans l'un des 5 bars/lounges ou des 2 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 00.
Chambres
Les 603 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Punta Cana et ses environs ne manquent pas de choses à découvrir : Serenade Punta Cana Beach & Spa Resort - All Inclusive vous fait profiter d'un séjour au bord de l'eau et se trouve à moins de 15 minutes en voiture de Centre-ville de Punta Cana et Plage Cabeza de Toro.
À proximité
Lagune de Bavaro(0.6 miles)
Plage Cabeza de Toro(1 miles)
Centre Commercial Carol Downtown(4.9 miles)
Centre-ville de Punta Cana(5 miles)
Coco Bongo Punta Cana(5 miles)
Centre commercial de San Juan(5 miles)
Marché Sirena(5.1 miles)
Cinémas Caribbean(5.2 miles)
Parc d'Aventure Bavaro(5.7 miles)
Centre-Ville de Bávaro(5.7 miles)
Cocotal Golf and Country Club(7.5 miles)
Manati Park Bavaro(7.5 miles)
Centre de Convention Barceló Bávaro(7.8 miles)
Centre de Tennis Rafa Nadal Punta Cana(8.1 miles)
République Amusante(8.1 miles)
L'aéroport principal le plus proche est : Aéroport international de Punta Cana (PUJ)(10.1 miles)
Emplacement
Carretera Cabeza de Toro, Punta Cana, République dominicaine
Lagune de Bavaro (0.6 miles)
Plage Cabeza de Toro (1 miles)
Centre Commercial Carol Downtown (4.9 miles)
Centre-ville de Punta Cana (5 miles)
Coco Bongo Punta Cana (5 miles)
Centre commercial de San Juan (5 miles)
Options de chambre
34
Suite Luxe, 2 salles de bains
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
1055 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
18
Chambre Luxe, accès piscine
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
Couchages 2
538 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
16
Suite Premium, bain à remous, en front de mer
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
840 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
15
Chambre Supérieure, bain à remous, vue partielle sur l'océan
Détails de la chambre
2 Très Grands Lits Doubles
Couchages 2
980 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privée à l'extérieurBaignoire à remous privée
2
Suite Premium, 2 salles de bains
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 3
1055 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
17
Chambre Luxe, vue jardin
Détails de la chambre
2 Lits Doubles Standard
Couchages 2
538 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
2
Suite Premium, 2 salles de bains, vue partielle sur l'océan
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 5
1055 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Serenade Punta Cana Beach & Spa Resort
8
Très bien
Basé sur 6 973 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Serenade Punta Cana Beach & Spa Resort reçoit des avis mitigés : les clients apprécient le personnel amical, les chambres spacieuses et les piscines, mais d'autres signalent un service inégal, des problèmes d'entretien et des espaces communs chauds, sans climatisation fonctionnelle dans les restaurants et le hall.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Serenade Punta Cana Beach & Spa Resort reçoit des avis mitigés : les clients apprécient le personnel amical, les chambres spacieuses et les piscines, mais d'autres signalent un service inégal, des problèmes d'entretien et des espaces communs chauds, sans climatisation fonctionnelle dans les restaurants et le hall.
Les avis sur la nourriture sont très variables : certains apprécient les buffets et les restaurants à la carte comme le teppanyaki, tandis que beaucoup trouvent les plats fades ou répétitifs, et plusieurs notent un repas inconfortable en raison du manque de climatisation et de problèmes d'hygiène occasionnels au buffet. Les piscines, les toboggans et l'accès à la plage sont populaires, mais les algues affectent souvent la baignade et les constructions à proximité peuvent avoir un impact sur la vue, le bruit ou les odeurs. Attendez-vous à un séjour abordable et familial avec des compromis en termes de cohérence et d'entretien.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, toboggans et bars sont un point fort, et le spa reçoit régulièrement des éloges. Cependant, la climatisation des espaces communs ne fonctionne souvent pas (restaurants, hall), les ascenseurs et l'écran du théâtre sont parfois hors service, et le Wi-Fi peut être instable.
Avis de voyageur à ce sujet
6
maria
21 oct. 2025
·
A séjourné 5 nuits
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
10
June Rose
14 nov. 2025
·
A séjourné 15 nuits
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
10
Pedro l
11 oct. 2025
·
A séjourné 4 nuits
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
6
Jonathan
5 nov. 2025
·
A séjourné 7 nuits
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
8
Tanis
4 oct. 2025
·
A séjourné 7 nuits
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
6
Edward
26 oct. 2025
·
A séjourné 8 nuits
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
4
Byron Jose Ortega
21 août 2025
·
A séjourné 5 nuits
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
8
Weronika
7 sept. 2025
·
A séjourné 5 nuits
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
10
Luz
17 nov. 2025
·
A séjourné 2 nuits
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
6
John
14 nov. 2025
·
A séjourné 3 nuits
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients notent des chambres propres et des espaces bien entretenus. D'autres signalent des serviettes ternes, des odeurs de moisi ou d'égout, et la présence récurrente de mouches ou de cafards dans les buffets/espaces publics, ainsi que des fuites occasionnelles.
Avis de voyageur à ce sujet
6
Nancy
19 nov. 2025
·
A séjourné 5 nuits
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
6
Awilda Acevedo
19 août 2025
·
A séjourné 7 nuits
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
6
José
26 nov. 2025
·
A séjourné 4 nuits
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
8
Tanis
4 oct. 2025
·
A séjourné 7 nuits
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
8
Darya
20 nov. 2025
·
A séjourné 7 nuits
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
8
Ateba Ndzana
17 nov. 2025
·
A séjourné 4 nuits
Spotless room
Spotless room
10
Carlisa
26 nov. 2025
·
A séjourné 5 nuits
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
2
Santiago A
5 nov. 2025
·
A séjourné 5 nuits
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
2
nafeesah
14 nov. 2025
·
A séjourné 4 nuits
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
10
Kerecia
29 nov. 2025
·
A séjourné 3 nuits
Clean rooms, great amenities
Clean rooms, great amenities
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, beaucoup apprécient les options avec accès direct à la piscine et certaines ont une belle vue. Les inconvénients signalés incluent des pannes de climatisation ou des problèmes avec le téléphone/coffre-fort, des fenêtres de salle de bain sans intimité, du bruit provenant des piscines partagées ou des constructions voisines, et un mobilier daté ou usé.
Avis de voyageur à ce sujet
10
Angelita Rivera
24 nov. 2025
·
A séjourné 4 nuits
Encantados con el personal en general. Habitaciones y hotel excelentes
Encantados con el personal en general. Habitaciones y hotel excelentes
8
Barbara N
28 nov. 2025
·
A séjourné 6 nuits
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
10
Joey
28 oct. 2025
·
A séjourné 5 nuits
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
6
Vanessa Paola
21 oct. 2025
·
A séjourné 5 nuits
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
6
Tieshia Latrice
22 oct. 2025
·
A séjourné 5 nuits
My room didn’t have AC and I took two days to be moved.
My room didn’t have AC and I took two days to be moved.
10
Nicolle Anne Campbell
16 oct. 2025
·
A séjourné 5 nuits
Balcony view was okay as there is construction happening. I love the room temperature.
Balcony view was okay as there is construction happening. I love the room temperature.
6
Lindsey
22 nov. 2025
·
A séjourné 4 nuits
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
6
Young Sun
11 nov. 2025
·
A séjourné 4 nuits
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
10
LUIS
21 nov. 2025
·
A séjourné 4 nuits
Rooms were clean and spacious. Service was good
Rooms were clean and spacious. Service was good
10
Vanessa
19 oct. 2025
·
A séjourné 6 nuits
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Les avis sur le service sont mitigés : beaucoup mettent en avant un personnel amical et attentionné, tandis que d'autres signalent un service lent ou un manque de réactivité, des interactions désagréables et une pression pour acheter des adhésions ou des surclassements. Les interventions de maintenance peuvent être retardées et l'enregistrement ou les réservations peuvent être confus pour certains.
Avis de voyageur à ce sujet
6
Theresa Denise
7 nov. 2025
·
A séjourné 4 nuits
Room service was not good. Either they took 2 hours or didn’t respond at all.
Room service was not good. Either they took 2 hours or didn’t respond at all.
6
PATRICIA
24 nov. 2025
·
A séjourné 3 nuits
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
6
Nicola
12 nov. 2025
·
A séjourné 3 nuits
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
4
Eliza
23 oct. 2025
·
A séjourné 5 nuits
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
6
Stacy
3 nov. 2025
·
A séjourné 4 nuits
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
10
zaidy
24 déc. 2025
·
A séjourné 3 nuits
Excellent service, wonderful staff
Excellent service, wonderful staff
10
natasha
19 nov. 2025
·
A séjourné 4 nuits
Amazing service
Amazing service
2
Elijah David
30 août 2025
·
A séjourné 6 nuits
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
10
Arwynn
18 nov. 2025
·
A séjourné 6 nuits
everything was very clean and staff were super friendly!
everything was very clean and staff were super friendly!
10
Francisca
17 oct. 2025
·
A séjourné 5 nuits
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'accès à la plage est pratique, mais les algues limitent souvent la baignade et peuvent causer des odeurs, et les constructions voisines peuvent parfois affecter la vue ou le bruit. Les environs immédiats ne sont pas très praticables à pied, et les vendeurs ambulants sont fréquents.
Avis de voyageur à ce sujet
8
Latia
10 oct. 2025
·
A séjourné 3 nuits
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
8
Barbara N
28 nov. 2025
·
A séjourné 6 nuits
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Devin
31 août 2025
·
A séjourné 7 nuits
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
8
Juan Antonio
29 nov. 2025
·
A séjourné 4 nuits
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
8
Sellama
1 sept. 2025
·
A séjourné 12 nuits
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
4
Kenneth
13 sept. 2025
·
A séjourné 5 nuits
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
6
Gerri
21 sept. 2025
·
A séjourné 5 nuits
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
6
Young Sun
11 nov. 2025
·
A séjourné 4 nuits
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
8
David
31 août 2025
·
A séjourné 10 nuits
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
4
Ivo
16 août 2025
·
A séjourné 7 nuits
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La restauration est variable : certains apprécient les buffets et plusieurs restaurants à la carte (notamment le teppanyaki/japonais et l'italien), mais beaucoup trouvent la nourriture fade ou répétitive, ont du mal à obtenir des réservations et signalent des salles à manger chaudes en raison de la climatisation non fonctionnelle et de problèmes d'hygiène occasionnels au buffet.
Avis de voyageur à ce sujet
6
Gemny
18 sept. 2025
·
A séjourné 7 nuits
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
2
Fatima
3 nov. 2025
·
A séjourné 3 nuits
The food terrible
The food terrible
10
Theodore
1 oct. 2025
·
A séjourné 5 nuits
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
6
Awilda Acevedo
19 août 2025
·
A séjourné 7 nuits
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
8
Soraya
23 sept. 2025
·
A séjourné 4 nuits
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
8
Barbara N
28 nov. 2025
·
A séjourné 6 nuits
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Javier
3 nov. 2025
·
A séjourné 5 nuits
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
10
Diana
27 nov. 2025
·
A séjourné 5 nuits
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
6
Bridger
13 nov. 2025
·
A séjourné 6 nuits
Food was very bland and overall not very good.
Food was very bland and overall not very good.
6
Amber
27 oct. 2025
·
A séjourné 7 nuits
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
4
Taha
18 juil. 2026
·
A séjourné 6 nuits
Les assemceurs ne fonctionnent pas toujours. L'air climatisé dans notre chambre ( il avait une par chambre , chambre communicante) celle du salon était brillante et celle de la chambre a couché ne fonctionne pas. Des bris dans la chambre, aucune serrure ne ferment des deux toilettes et des porte coulissantes. Les réfrigérateur ne refroidissent pas. Les serviettes de chambres et celles de piscine sentent le moisie. Aucune lumière de couloir ou extérieur de l'hôtel ne fonctionne après nuit, on marche dans le noir et c'est dangereux. LA PLAGE A ETAIT PLEIN DALGUES DEGUELASSE TOUTE LA PERIODE DE NOTRE VOYAGE. coupure électrique a Cinque reprises de 5 a 20 minutes chacunes. Les vendeurs dactivités nous cours après pour acheter des sorties etc.... Les prix sont élitistes. Le personnel a toujours besoin de pourvoir pour tout et n'importe quoi. Il fait chaud partout dans l'hôtel , aucune clin n'est capable de garder une température plus bas que 25°c. Animation rudimentaire. Vous nous avez surfacturé pour un voyage que ne vaut même pas tout au plus 5000$ car on a payer plus que 700 pour une sortie en Catamaran Disuet et lunch a 2$. La plage est deguelasse, le sable est sale. Les gens qui travaillent la ne font pas d'effort quand ils ne comprennent pas nos demandes. Tout est en is et ça nous coûte une autre fortune. Les transats sont sale et ou brisés ou les deux. Les douches extérieurs ne fonctionnent pas. J'ai d'autres vidéos des bris dans la chambre.
Les assemceurs ne fonctionnent pas toujours. L'air climatisé dans notre chambre ( il avait une par chambre , chambre communicante) celle du salon était brillante et celle de la chambre a couché ne fonctionne pas. Des bris dans la chambre, aucune serrure ne ferment des deux toilettes et des porte coulissantes. Les réfrigérateur ne refroidissent pas. Les serviettes de chambres et celles de piscine sentent le moisie. Aucune lumière de couloir ou extérieur de l'hôtel ne fonctionne après nuit, on marche dans le noir et c'est dangereux. LA PLAGE A ETAIT PLEIN DALGUES DEGUELASSE TOUTE LA PERIODE DE NOTRE VOYAGE. coupure électrique a Cinque reprises de 5 a 20 minutes chacunes. Les vendeurs dactivités nous cours après pour acheter des sorties etc.... Les prix sont élitistes. Le personnel a toujours besoin de pourvoir pour tout et n'importe quoi. Il fait chaud partout dans l'hôtel , aucune clin n'est capable de garder une température plus bas que 25°c. Animation rudimentaire. Vous nous avez surfacturé pour un voyage que ne vaut même pas tout au plus 5000$ car on a payer plus que 700 pour une sortie en Catamaran Disuet et lunch a 2$. La plage est deguelasse, le sable est sale. Les gens qui travaillent la ne font pas d'effort quand ils ne comprennent pas nos demandes. Tout est en is et ça nous coûte une autre fortune. Les transats sont sale et ou brisés ou les deux. Les douches extérieurs ne fonctionnent pas. J'ai d'autres vidéos des bris dans la chambre.
6
melissa
15 juil. 2026
·
A séjourné 7 nuits
La piscine, le service
La piscine, le service
10
Isabelle
9 juil. 2026
·
A séjourné 7 nuits
Plage magnifique
Plage magnifique
10
Hassan
3 juil. 2026
·
A séjourné 7 nuits
Séjour parfait à l'hôtel ! La chambre était impeccable et très confortable. Le personnel a été adorable et de très bon conseil pour visiter les environs. Mention spéciale pour le petit-déjeuner, varié et délicieux.
Séjour parfait à l'hôtel ! La chambre était impeccable et très confortable. Le personnel a été adorable et de très bon conseil pour visiter les environs. Mention spéciale pour le petit-déjeuner, varié et délicieux.
10
Abdelhamid
28 juin 2026
·
A séjourné 7 nuits
Tout est bon
Tout est bon
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Punta Cana ?
Quel est le tarif habituel des chambres au Serenade Punta Cana Beach & Spa Resort ?
Au cours des 60 à 90 prochains jours, le tarif des chambres au Serenade Punta Cana Beach & Spa Resort à Punta Cana se situe généralement autour de 399 $US par nuit pour deux personnes, allant de 277 $US à 861 $US aux dates de forte affluence.
Quel est le meilleur moment pour visiter le Serenade Punta Cana Beach & Spa Resort afin d'éviter la foule ?
La demande au Serenade Punta Cana Beach & Spa Resort à Punta Cana atteint son sommet en mars et diminue par la suite, juin étant le mois le plus calme pour visiter. Prévoyez moins de monde et plus de disponibilités à la fin du printemps et au début de l'été.
Quel mois est le moins cher pour séjourner au Serenade Punta Cana Beach & Spa Resort ?
Septembre est le mois le moins cher pour séjourner au Serenade Punta Cana Beach & Spa Resort à Punta Cana, avec une moyenne de 238 $US par nuit ; mars est le mois le plus cher, à 568 $US. Le mois le plus calme diffère cependant du mois le moins cher : juin enregistre la demande la plus faible, même si septembre a les prix les plus bas.
Quelles sont les attractions et l'ambiance à proximité du Serenade Punta Cana Beach & Spa Resort ?
Le Serenade Punta Cana Beach & Spa Resort à La Altagracia est situé près de la lagune de Bávaro, de la plage de Cabeza de Toro et du centre-ville de Punta Cana, ce qui facilite la combinaison de moments de détente sur la plage avec des activités et des boutiques locales. L'hôtel se concentre sur une expérience axée sur la plage, favorable au spa, qui convient aux familles et aux voyageurs en quête d'un séjour côtier de luxe.
Comment les prix de cet hôtel se comparent-ils à ceux des autres hôtels à proximité à Punta Cana ?
Le Serenade Punta Cana Beach & Spa Resort est moins cher que 13 des 19 hôtels comparables de Punta Cana, avec une médiane typique de 296 $US par nuit contre environ 357 $US pour ses concurrents.
Comment le prix par nuit à Serenade Punta Cana Beach & Spa Resort, à Punta Cana se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Serenade Punta Cana Beach & Spa Resort, à Punta Cana est de 283 $US par nuit pour 2 voyageurs, ce qui est élevé pour cet hôtel : environ 20 % de plus que sa moyenne de 231 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 184 $US et 353 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-04: 411.6321744075928USD
- 2026-11-05: 345.04872876916505USD
- 2026-11-06: 372.7884815808106USD
- 2026-11-07: 296.4862980987549USD
- 2026-11-08: 273.5494399761963USD
- 2026-11-09: 263.3670108497925USD
- 2026-11-10: 262.5675212799072USD
- 2026-11-11: 252.49851993951418USD
- 2026-11-12: 262.5675212799072USD
- 2026-11-13: 358.409652336792USD
- 2026-11-14: 357.41129609167484USD
- 2026-11-15: 263.3670108497925USD
- 2026-11-16: 252.49851993951418USD
- 2026-11-17: 252.49851993951418USD
- 2026-11-18: 289.5231398980713USD
- 2026-11-19: 303.5000930925293USD
- 2026-11-20: 344.4326649051514USD
- 2026-11-21: 344.81605287609864USD
- 2026-11-22: 344.4326649051514USD
- 2026-11-23: 274.2247341661377USD
- 2026-11-24: 273.5494399761963USD
- 2026-11-25: 274.2247341661377USD
- 2026-11-26: 252.49851993951418USD
- 2026-11-27: 393.3521209158936USD
- 2026-11-28: 409.32578660058596USD
- 2026-11-29: 317.4507521307373USD
- 2026-11-30: 252.49851993951418USD
- 2026-12-01: 230.62013855474856USD
- 2026-12-02: 289.5231398980713USD
- 2026-12-03: 331.1441529787598USD
- 2026-12-04: 344.4326649051514USD
- 2026-12-05: 331.1441529787598USD
- 2026-12-06: 230.62013855474856USD
- 2026-12-07: 303.5000930925293USD
- 2026-12-08: 241.60205725103762USD
- 2026-12-09: 303.5000930925293USD
- 2026-12-10: 241.60205725103762USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 303.5000930925293USD
- 2026-12-14: 303.5000930925293USD
- 2026-12-15: 303.5000930925293USD
- 2026-12-16: 303.5000930925293USD
- 2026-12-17: 219.91458239654543USD
- 2026-12-18: 327.46064297534184USD
- 2026-12-19: 301.201887972168USD
- 2026-12-20: 300.5050243571778USD
- 2026-12-21: 301.201887972168USD
- 2026-12-22: 300.5050243571778USD
- 2026-12-23: 378.8124796251221USD
- 2026-12-24: 616.9837486362305USD
- 2026-12-25: 528.0710179179688USD
- 2026-12-26: 552.0906611779785USD
- 2026-12-27: 439.2764739541016USD
- 2026-12-28: 458.24520837414553USD
- 2026-12-29: 603.0067612045899USD
- 2026-12-30: 650.9278609702149USD
- 2026-12-31: 878.3536875053712USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: NO DATA
- 2027-01-04: NO DATA
À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 12 h 00. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Les clients doivent contacter cet hébergement à l'avance pour réserver un lit bébé
- Cet hébergement accepte les cartes de crédit, les cartes de débit, les paiements mobiles et les espèces
- Les options de paiement mobiles comprennent : Google Pay et Apple Pay
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 18 h 30.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Animaux de compagnie : 6000 DOP par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Activités
Piscine
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Planche à voile
Karaoké
Aire de jeux
Canoë
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Parking gratuit
Parking Onsite
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Chambre familiale
Services
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Coffre-fort
Zone fumeurs
Laverie
24-Hour Front Desk
Connexion Internet
Wi-fi gratuit