Hard Rock Hotel & Casino Punta Cana - All Inclusive
478 $US
/nuit
Moyenne pour novembre
Prix pour Hard Rock Hotel & Casino Punta Cana - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
478 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Hard Rock Hotel & Casino Punta Cana - All Inclusive, les prix par nuit s'élèvent en moyenne à 380 $US pendant le mois le moins cher (septembre) et à 941 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 941 $US |
| février | 808 $US |
| mars | 774 $US |
| avril | 616 $US |
| mai | 492 $US |
| juin | 541 $US |
| juillet | 565 $US |
| août | 501 $US |
| septembre | 380 $US |
| octobre | 447 $US |
| novembre | 478 $US |
| décembre | 756 $US |
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nov. · 478 $US
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Le plus cher : janvier (env. 941 $US)
Le moins cher : septembre (env. 380 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Lorsqu'il commence à faire beau, vous pouvez passer une journée sous le sig...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Lorsqu'il commence à faire beau, vous pouvez passer une journée sous le signe de la détente en faisant une partie de golf ou un petit saut à la plage privée de l'hébergement. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, une réception ouverte 24 h/24 et un personnel polyglotte. Si vous devez organiser une réunion à Punta Cana, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 6383 mètres carrés et comprenant un centre de conférence et des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Toro, l'un des 11 restaurants de ce complexe touristique et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 23 bars/lounges ou de ses 4 bars en bord de piscine. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Passez un séjour comme il se doit dans une des 1882 chambres avec une décoration personnalisée de l'hébergement et profitez des nombreux équipements à votre disposition, notamment des bains à remous privés en plein air. Les chambres sont dotées d'un balcon aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau. Le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort, vous profiterez d'un séjour à Punta Cana (Bavaro), à moins de 15 minutes en voiture de Hard Rock Golf Club à Cana Bay et Cocotal Golf and Country Club. Ce complexe touristique tout inclus se trouve à 9,4 km de Plage de Macao et à 18,4 km de Centre-ville de Punta Cana.
À proximité
Parcours de golf de Punta Blanca(3 miles)
Hard Rock Golf Club à Cana Bay(3.1 miles)
Plage d'Arena Gorda(3.5 miles)
Iberostar Golf Course(4.8 miles)
Parc Aquatique Splash(4.9 miles)
Plage de Macao(5.8 miles)
Plage El Macao(6.3 miles)
Casino Avalon Princess(6.5 miles)
Plage Arena Blanca(6.7 miles)
Cocotal Golf and Country Club(7 miles)
Plage de Cortecito(7.2 miles)
Plage de Los Corales(8.4 miles)
Manati Park Bavaro(9 miles)
Centre de Tennis Rafa Nadal Punta Cana(9.6 miles)
République Amusante(9.6 miles)
L'aéroport principal le plus proche est : Aéroport international de Punta Cana (PUJ)(18.2 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Service de voiturier
Emplacement
Boulevard Turistico del Este Km 28 #74, Bavaro, Punta Cana, République dominicaine
Parcours de golf de Punta Blanca (3 miles)
Hard Rock Golf Club à Cana Bay (3.1 miles)
Plage d'Arena Gorda (3.5 miles)
Iberostar Golf Course (4.8 miles)
Parc Aquatique Splash (4.9 miles)
Plage de Macao (5.8 miles)
Options de chambre
6
Suite, 1 très grand lit et 1 canapé-lit (Caribbean)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite (Caribbean Sand)
Détails de la chambre
2 Lits Doubles Standard
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
9
Suite Familiale, 1 chambre (Rock with King bed & Two Sofa Beds)
Détails de la chambre
1 Très Grand Lit Double
et 2 Canapés-Lits
Couchages 3
1715 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Chambre, 1 très grand lit et 1 canapé-lit (Caribbean Diamond)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite, plusieurs lits (Caribbean Sand)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
8
Suite, plusieurs lits (Carribean)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Chambre (Caribbean Diamond)
Détails de la chambre
2 Lits Doubles Standard
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Suite, 1 très grand lit et 1 canapé-lit (Pure Wellness Caribbean)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite, 1 chambre (Rock, Personal Assistant)
Détails de la chambre
1 Très Grand Lit Double
et 2 Canapés-Lits
Couchages 3
1715 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Suite Deluxe, 1 lit double et 1 canapé-lit
Détails de la chambre
1 Lit Double Standard
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite (Caribbean)
Détails de la chambre
2 Lits Doubles Standard
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite Junior, plusieurs lits (Islander)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
818 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Suite Royale, 1 très grand lit et 1 canapé-lit (Rock Royalty Caribbean Sand)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Suite Deluxe, 1 très grand lit et 1 canapé-lit
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
781 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Suite Junior (Islander, Two King beds & Sofa Bed)
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 3
815 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
6
Suite, plusieurs lits (Pure Wellness Caribbean)
Détails de la chambre
2 Lits Doubles Standard
et 1 Canapé-Lit
Couchages 3
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée à l'extérieurBaignoire à remous privée
Avis des voyageurs sur Hard Rock Hotel & Casino Punta Cana - All Inclusive
8
Bien
Basé sur 3 017 avis vérifiés
Qui séjourne ici ?
Affaires
8%
Couples
32%
Familles
41%
Groupes
16%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Hard Rock Hotel & Casino Punta Cana - Tout Inclus est un immense complexe hôtelier en bord de mer, doté de nombreuses piscines, d'un parc aquatique et d'activités familiales, offrant une ambiance animée, bien que les longues distances à parcourir et l'attente des navettes internes puissent être contraignantes.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Hard Rock Hotel & Casino Punta Cana - Tout Inclus est un immense complexe hôtelier en bord de mer, doté de nombreuses piscines, d'un parc aquatique et d'activités familiales, offrant une ambiance animée, bien que les longues distances à parcourir et l'attente des navettes internes puissent être contraignantes.
Les avis sur le service sont mitigés : beaucoup louent le personnel amical, tandis que d'autres évoquent un enregistrement lent, de longues files d'attente et des ventes d'adhésion insistantes. La nourriture reçoit des critiques variées, certains restaurants étant appréciés, mais les buffets sont souvent décrits comme répétitifs et en deçà des attentes, avec parfois des pénuries ou des frais supplémentaires dans certains établissements. Les chambres sont généralement spacieuses et confortables, mais des commentaires récurrents mentionnent une climatisation bruyante ou insuffisante et des problèmes d'entretien. Attendez-vous à un méga-complexe hôtelier animé et familial, avec de nombreuses commodités et quelques frustrations opérationnelles occasionnelles.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Nombreuses piscines, un parc aquatique, des aires de jeux pour enfants, un casino et des activités sur place sont les points forts, mais certains équipements sont parfois fermés et plusieurs activités ou zones sont payantes ou réservées aux membres ; les transats et les navettes internes peuvent être rares.
Avis de voyageur à ce sujet
10
Humberto S
18 janv. 2026
·
A séjourné 6 nuits
Hotel é muito grande e com muitas atrações, piscinas lindas e praia belissima! Comida e bebida a vontade no all inclusive.
Hotel é muito grande e com muitas atrações, piscinas lindas e praia belissima! Comida e bebida a vontade no all inclusive.
8
Fernando
14 août 2025
·
A séjourné 4 nuits
Great hotel for the family
Great hotel for the family
8
Meetpal
29 sept. 2025
·
A séjourné 6 nuits
Resorts Lazy river and Ipenema restaurant were closed
Resorts Lazy river and Ipenema restaurant were closed
10
jason Robert
30 juin 2025
·
A séjourné 3 nuits
Be prepared to sit through a dales presentation for the vacation club. Big property. Walk alot
Be prepared to sit through a dales presentation for the vacation club. Big property. Walk alot
10
Kevin
6 juin 2025
·
A séjourné 4 nuits
Very family friendly. Pools and waterpark are lovely. Kids played in the water all day. Shuttles run 24hours a day but walking the property is beautiful site seeing. The kids daycare was also lovely, friendly staff and kids loved it.
Very family friendly. Pools and waterpark are lovely. Kids played in the water all day. Shuttles run 24hours a day but walking the property is beautiful site seeing. The kids daycare was also lovely, friendly staff and kids loved it.
6
Luis alberto
25 nov. 2025
·
A séjourné 7 nuits
They could include some activities like the flow Rider, the mini golf and other activities to the all inclusive experience. Also, they need to pay attention to the cleaning list of the restrooms on the common areas like the standalone restaurants and the theater.
They could include some activities like the flow Rider, the mini golf and other activities to the all inclusive experience. Also, they need to pay attention to the cleaning list of the restrooms on the common areas like the standalone restaurants and the theater.
6
Qendrim
30 nov. 2025
·
A séjourné 8 nuits
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
8
ROBERT B. HERRING TINA V.
25 sept. 2025
·
A séjourné 5 nuits
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
8
Regina
22 janv. 2026
·
A séjourné 9 nuits
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
8
Sergio
1 août 2025
·
A séjourné 4 nuits
Great place!! Clean a lot of pools for everyone. They have food and snacks everywhere. Very convenient!
Great place!! Clean a lot of pools for everyone. They have food and snacks everywhere. Very convenient!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis divergent : de nombreux clients ont trouvé les chambres et les espaces extérieurs très propres, tandis que d'autres ont noté de la moisissure, des parasites, du linge usé, des salles de bains sales et un entretien inégal des piscines ou des espaces communs.
Avis de voyageur à ce sujet
10
Glorimar
21 avr. 2025
·
A séjourné 4 nuits
They should fumigate the restaurant areas. At Zen, we saw a cockroach while we were waiting in the teppanyaki area. We let the manager and waitress know. Everything is fine with the hotel, but they should fumigate to control pests.
They should fumigate the restaurant areas. At Zen, we saw a cockroach while we were waiting in the teppanyaki area. We let the manager and waitress know. Everything is fine with the hotel, but they should fumigate to control pests.
8
Sheila
30 août 2025
·
A séjourné 2 nuits
The place is huge! There is a lot of walking to get to and from restaurants, pools, etc. there are golf carts to rent and train stations (golf carts operated by staff) that would take you around the property but most of them were full and usually would have to wait for about 10 minutes. Most staff were friendly but some (specially in the pool area) seemed to be annoyed to be there. The jacuzzi tub in my room was dirty, I noticed it the second day I was there and decided not to call since I was leaving the next day.
The place is huge! There is a lot of walking to get to and from restaurants, pools, etc. there are golf carts to rent and train stations (golf carts operated by staff) that would take you around the property but most of them were full and usually would have to wait for about 10 minutes. Most staff were friendly but some (specially in the pool area) seemed to be annoyed to be there. The jacuzzi tub in my room was dirty, I noticed it the second day I was there and decided not to call since I was leaving the next day.
4
Jermaine
18 sept. 2025
·
A séjourné 4 nuits
Food and drinks were medicore. Outside tub/jacuzzi was stained black. Shower had mold in the corner.
Food and drinks were medicore. Outside tub/jacuzzi was stained black. Shower had mold in the corner.
10
Stephanie
12 nov. 2025
·
A séjourné 4 nuits
The place was spotless inside and out, and everyone was so kind and welcoming. The atmosphere was truly amazing, and I had such a wonderful time. If I could change one thing, it would be the food it was a bit on the salty side and made me feel a little sick. But other than that, everything was perfect. While we were there, my mother had a medical emergency and had to be taken to the hospital. The staff at the clinic were beyond amazing caring, patient, and professional. The taxi driver who took them stayed with her the entire five hours, which truly touched my heart. I didn’t catch the lady’s name at the clinic or the taxi driver’s, but I want to thank them from the bottom of my heart for the kindness and support they showed us during such a scary moment. You all went above and beyond, and I’ll never forget it. ❤️ I will be visiting again.
The place was spotless inside and out, and everyone was so kind and welcoming. The atmosphere was truly amazing, and I had such a wonderful time. If I could change one thing, it would be the food it was a bit on the salty side and made me feel a little sick. But other than that, everything was perfect. While we were there, my mother had a medical emergency and had to be taken to the hospital. The staff at the clinic were beyond amazing caring, patient, and professional. The taxi driver who took them stayed with her the entire five hours, which truly touched my heart. I didn’t catch the lady’s name at the clinic or the taxi driver’s, but I want to thank them from the bottom of my heart for the kindness and support they showed us during such a scary moment. You all went above and beyond, and I’ll never forget it. ❤️ I will be visiting again.
2
ANAKARLA
18 juin 2025
·
A séjourné 5 nuits
didnt like the ammenities , no plates at the buffet , durty toilets, cucaracha
didnt like the ammenities , no plates at the buffet , durty toilets, cucaracha
2
noam
15 oct. 2025
·
A séjourné 6 nuits
⚠️ Do Not Stay at Hard Rock Punta Cana – Unsafe and Unhygienic Our “luxury” family vacation turned into a complete disaster. My son developed a severe allergic rash from the chlorine-filled pools, and my baby daughter had an asthma attack caused by the mold and humidity in the room. The rooms were dirty, moldy, and smelled terrible. Instead of cleaning, staff used machines that released strong chemicals to mask the odor. We were moved several times, but every room was the same. Even worse — a housekeeping manager entered our room and took photos of my baby without my consent. When I complained, they offered a massage and asked me to sign a confidentiality agreement instead of addressing the problem. The hotel is falling apart — broken elevators, leaking ceilings, and unsafe conditions everywhere. The “concierge” tried to sell me a vacation package without any written contract. This is not a 5-star resort, it’s a health and safety hazard. If you care about your family, stay far away from Hard Rock Punta Cana.
⚠️ Do Not Stay at Hard Rock Punta Cana – Unsafe and Unhygienic Our “luxury” family vacation turned into a complete disaster. My son developed a severe allergic rash from the chlorine-filled pools, and my baby daughter had an asthma attack caused by the mold and humidity in the room. The rooms were dirty, moldy, and smelled terrible. Instead of cleaning, staff used machines that released strong chemicals to mask the odor. We were moved several times, but every room was the same. Even worse — a housekeeping manager entered our room and took photos of my baby without my consent. When I complained, they offered a massage and asked me to sign a confidentiality agreement instead of addressing the problem. The hotel is falling apart — broken elevators, leaking ceilings, and unsafe conditions everywhere. The “concierge” tried to sell me a vacation package without any written contract. This is not a 5-star resort, it’s a health and safety hazard. If you care about your family, stay far away from Hard Rock Punta Cana.
6
João
24 nov. 2025
·
A séjourné 10 nuits
O hotel é grande e a estrutura impressiona, mas alguns pontos importantes ficam abaixo do esperado, especialmente quando comparados a hotéis de boa qualidade no Brasil e na Europa. A parte física está ok, porém precisa de atualizações. A limpeza deixou a desejar. Sabemos que o tamanho do local torna o processo mais difícil, mas isso não justifica roupa de cama furada ou manchada e toalhas muito gastas. A cama é confortável, mas os travesseiros são fracos e o chuveiro tem pouca pressão. A alimentação poderia ser melhor para um all inclusive com tantos hóspedes. Entendemos o desafio de manter um padrão alto, mas pelo preço e pela forma como o hotel se apresenta, a qualidade deveria ser superior. O atendimento no geral é bom. Nos restaurantes faltou atenção dos funcionários, às vezes sem talheres disponíveis e sem alguém passando na mesa para registrar pedidos de bebidas. Em um dos dias houve problemas nos petiscos da área da piscina. Apenas um quiosque estava aberto, já que o outro, mais próximo, foi fechado junto com a piscina para um evento privado. As opções ficaram bem limitadas. No geral, a estadia ficou abaixo das nossas expectativas. Nada crítico ou que tenha comprometido a viagem, mas tudo ficou na média. Falta mais cuidado com a estrutura, com as comodidades e com a qualidade da comida.
O hotel é grande e a estrutura impressiona, mas alguns pontos importantes ficam abaixo do esperado, especialmente quando comparados a hotéis de boa qualidade no Brasil e na Europa. A parte física está ok, porém precisa de atualizações. A limpeza deixou a desejar. Sabemos que o tamanho do local torna o processo mais difícil, mas isso não justifica roupa de cama furada ou manchada e toalhas muito gastas. A cama é confortável, mas os travesseiros são fracos e o chuveiro tem pouca pressão. A alimentação poderia ser melhor para um all inclusive com tantos hóspedes. Entendemos o desafio de manter um padrão alto, mas pelo preço e pela forma como o hotel se apresenta, a qualidade deveria ser superior. O atendimento no geral é bom. Nos restaurantes faltou atenção dos funcionários, às vezes sem talheres disponíveis e sem alguém passando na mesa para registrar pedidos de bebidas. Em um dos dias houve problemas nos petiscos da área da piscina. Apenas um quiosque estava aberto, já que o outro, mais próximo, foi fechado junto com a piscina para um evento privado. As opções ficaram bem limitadas. No geral, a estadia ficou abaixo das nossas expectativas. Nada crítico ou que tenha comprometido a viagem, mas tudo ficou na média. Falta mais cuidado com a estrutura, com as comodidades e com a qualidade da comida.
10
Jesse
26 nov. 2025
·
A séjourné 6 nuits
Room was spotless, staff was professional and very helpful, amenities were great, restaurants were flavorful and accommodating!
Room was spotless, staff was professional and very helpful, amenities were great, restaurants were flavorful and accommodating!
4
Rhonny
6 déc. 2025
·
A séjourné 2 nuits
Not clean areas, food without options, staff not gentle
Not clean areas, food without options, staff not gentle
2
julia
2 oct. 2025
·
A séjourné 3 nuits
A experiência foi péssima. A excessão de alguns colaboradores (recepção e área da praia) todo o demais foi um fiasco! Já havíamos ficado no hard rock antes inclusive em outros países mas o nível do hotel caiu muito! Simplesmente tudo no hotel eh pago a parte, todas as atividades tem um cobro extra, até restaurante pago a parte eles tem! O serviço de quarto não funciona, não haviam nem toalhas suficientes para a família no quarto, várias instalações estavam sujas com lixo jogado pela propriedade, várias coisas quebradas ou não funcionando… pedimos room service 2x em nenhuma delas o pedido chegou! Não se iluda com o all inclusive pois chegando lá vai ter que pagar tudo à parte ou enfrentar filas e longas demoras pra qualquer coisa. Estávamos comemorando um aniversário que avisamos e encomendamos um bolo com antecedência, nunca chegou. Staff mal preparado instalações sujas e barulho. Isso é garantido.
A experiência foi péssima. A excessão de alguns colaboradores (recepção e área da praia) todo o demais foi um fiasco! Já havíamos ficado no hard rock antes inclusive em outros países mas o nível do hotel caiu muito! Simplesmente tudo no hotel eh pago a parte, todas as atividades tem um cobro extra, até restaurante pago a parte eles tem! O serviço de quarto não funciona, não haviam nem toalhas suficientes para a família no quarto, várias instalações estavam sujas com lixo jogado pela propriedade, várias coisas quebradas ou não funcionando… pedimos room service 2x em nenhuma delas o pedido chegou! Não se iluda com o all inclusive pois chegando lá vai ter que pagar tudo à parte ou enfrentar filas e longas demoras pra qualquer coisa. Estávamos comemorando um aniversário que avisamos e encomendamos um bolo com antecedência, nunca chegou. Staff mal preparado instalações sujas e barulho. Isso é garantido.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont grandes et confortables, souvent avec balcon ou jacuzzi en chambre, mais des problèmes récurrents incluent une climatisation bruyante ou faible, des problèmes d'électricité ou de plomberie et d'autres petits défauts d'entretien.
Avis de voyageur à ce sujet
10
Rosangela
23 janv. 2026
·
A séjourné 7 nuits
O hotel é muito bonito, os quartos são espaçosos e confortáveis. O atendimento precisa aprimorar na rapidez dos pedidos, principalmente no café da manhã. No geral, fomos bem atendidos. Recomendo.
O hotel é muito bonito, os quartos são espaçosos e confortáveis. O atendimento precisa aprimorar na rapidez dos pedidos, principalmente no café da manhã. No geral, fomos bem atendidos. Recomendo.
8
Kemoni
28 nov. 2025
·
A séjourné 3 nuits
The room was nice but the power went out for about 40 mins no A/C phone or lights.
The room was nice but the power went out for about 40 mins no A/C phone or lights.
10
Louis John
28 oct. 2025
·
A séjourné 5 nuits
Room was spacious, staff was very friendly our butler Leonel was excellent.
Room was spacious, staff was very friendly our butler Leonel was excellent.
8
Levar
28 mai 2025
·
A séjourné 6 nuits
My sliding glass door was broken so I had poor ac the entire stay
My sliding glass door was broken so I had poor ac the entire stay
8
Alvaro
23 nov. 2025
·
A séjourné 3 nuits
The hotel is great and his staff is the best of the hotel !! But we have several issues this time which for me was strange ! 1- we were few ours without water at the room , coming form the beach 2the jacuzzis that are included can not humanly be used , the cold water does not work and the hot was too much to go in 3- the doors for the balcony are so heavy that we can’t open them freely, 4- tha safe to put my passports and stuff was awful to open because do not have any handle ,I had to use a knife to open it, and do not have instructions I had to call reception to ask. Besides that all good . Thanks
The hotel is great and his staff is the best of the hotel !! But we have several issues this time which for me was strange ! 1- we were few ours without water at the room , coming form the beach 2the jacuzzis that are included can not humanly be used , the cold water does not work and the hot was too much to go in 3- the doors for the balcony are so heavy that we can’t open them freely, 4- tha safe to put my passports and stuff was awful to open because do not have any handle ,I had to use a knife to open it, and do not have instructions I had to call reception to ask. Besides that all good . Thanks
10
Raphael
19 déc. 2025
·
A séjourné 5 nuits
Os quartos são espaçosos. A única coisa é que o ar condicionado é muito barulhento mesmo. Poderiam colocar mais guarda sol nas piscinas, pq realmente quem não chega cedo fica sem. Os funcionários do próprio hotel no geral são bem simpáticos. Porém, tem um povo que fica tentando vender para você virar cliente legendário que são simpáticos com vc no começo depois que vc diz que não tem interesse, são grossos e te deixam na mão, são insistentes e ficam ligando a todo momento no quarto te persuadindo. Enquanto você não vai lá falar com eles, eles ficam perturbando.
Os quartos são espaçosos. A única coisa é que o ar condicionado é muito barulhento mesmo. Poderiam colocar mais guarda sol nas piscinas, pq realmente quem não chega cedo fica sem. Os funcionários do próprio hotel no geral são bem simpáticos. Porém, tem um povo que fica tentando vender para você virar cliente legendário que são simpáticos com vc no começo depois que vc diz que não tem interesse, são grossos e te deixam na mão, são insistentes e ficam ligando a todo momento no quarto te persuadindo. Enquanto você não vai lá falar com eles, eles ficam perturbando.
8
Michael Shane
25 nov. 2025
·
A séjourné 7 nuits
The property was great. My only complaint was the ac in my room didn't work great. Sleeping in a warm room wasn't easy.
The property was great. My only complaint was the ac in my room didn't work great. Sleeping in a warm room wasn't easy.
6
Tarek
16 oct. 2025
·
A séjourné 4 nuits
I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.
I like the property, great customer service, excellent beach and very clean. Air conditioning in the room very loud and kept us from sleeping comfortably.
8
Regina
22 janv. 2026
·
A séjourné 9 nuits
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
O hotel é enorme, tem muitas coisas para se fazer. O parque aquatico é ótimo pras crianças. O quarto é espaçoso e confortável. A comida, apesar de variada, é boa, mas esperava muito mais por ser rede Hard Rock.
10
Christopher
8 nov. 2025
·
A séjourné 6 nuits
Loved this hotel - beautiful room and property. Great food, nice staff, lots of stuff for kids. Only downside was our balcony wasn't covered so it was wet most mornings. But overall was great!
Loved this hotel - beautiful room and property. Great food, nice staff, lots of stuff for kids. Only downside was our balcony wasn't covered so it was wet most mornings. But overall was great!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est inégal : de nombreux compliments sont adressés au personnel amical et serviable, ce qui contraste avec les fréquentes plaintes concernant un enregistrement lent, de longues attentes, un manque de suivi des demandes (comme le réapprovisionnement du minibar), des ventes agressives de parts de temps et un accès prioritaire pour les membres.
Avis de voyageur à ce sujet
8
Jennifer
18 nov. 2025
·
A séjourné 2 nuits
Everything was perfect! Except the Check-in and check out process.Thats something they need to improve.
Everything was perfect! Except the Check-in and check out process.Thats something they need to improve.
10
Nilson
23 nov. 2025
·
A séjourné 2 nuits
⭐⭐⭐⭐⭐ An Exceptional Stay at Hard Rock Hotel Punta Cana 🌴✨ My experience at the Hard Rock Hotel Punta Cana was absolutely spectacular. From the moment I arrived, the atmosphere felt warm, vibrant, and incredibly welcoming. The service throughout the entire property was outstanding — every staff member was attentive, professional, and committed to making my stay unforgettable. 💫 The quality across all areas of the hotel was truly first-class. The restaurants, bars, amenities, and entertainment were all top-tier, offering a perfect blend of luxury and comfort. Every detail felt thoughtfully designed to create a memorable experience. 🍸🏖️ I genuinely can’t wait to return soon. This resort exceeded my expectations in every way. Highly recommended for anyone seeking an exceptional getaway in Punta Cana. 🌞🎸
⭐⭐⭐⭐⭐ An Exceptional Stay at Hard Rock Hotel Punta Cana 🌴✨ My experience at the Hard Rock Hotel Punta Cana was absolutely spectacular. From the moment I arrived, the atmosphere felt warm, vibrant, and incredibly welcoming. The service throughout the entire property was outstanding — every staff member was attentive, professional, and committed to making my stay unforgettable. 💫 The quality across all areas of the hotel was truly first-class. The restaurants, bars, amenities, and entertainment were all top-tier, offering a perfect blend of luxury and comfort. Every detail felt thoughtfully designed to create a memorable experience. 🍸🏖️ I genuinely can’t wait to return soon. This resort exceeded my expectations in every way. Highly recommended for anyone seeking an exceptional getaway in Punta Cana. 🌞🎸
8
Gatha
28 sept. 2025
·
A séjourné 4 nuits
Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.
Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.
10
Kiara
17 nov. 2025
·
A séjourné 2 nuits
Everything was amazing! Special shoutout to Jesus from customer service that went above and beyond to make our anniversary awesome, even sent a bottle of wine and a cake!
Everything was amazing! Special shoutout to Jesus from customer service that went above and beyond to make our anniversary awesome, even sent a bottle of wine and a cake!
10
Cheryl Lyn
19 août 2025
·
A séjourné 7 nuits
The Service Staff were excellent and extremely helpful and knowledgeable. It was easy to get around the resort and the Train was easy to access.
The Service Staff were excellent and extremely helpful and knowledgeable. It was easy to get around the resort and the Train was easy to access.
2
luis
29 déc. 2025
·
A séjourné 10 nuits
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
6
Renal
16 avr. 2025
·
A séjourné 7 nuits
Poor check in / check out process You have families who come off long flights, at least try to make them feel welcome! We were supposed to be directed to the legendary check in process however this did not happen which is blessing. On the 1st full morning of our stay, we were invited for a briefing! This constitutes a sales person selling the hard rock hotels & wider group hotel package! This sales person joined my family and I for breakfast; my 6 year old was so confused why this occurred & referenced this as the worst part of the holiday. For the next 90 mins, 4 employees of the legendary scheme tried to sell us the package & then has the cheek to ask me why I didn’t want to sign up. Unbelievably poor experience! The facilities, the hotel, the Isla restaurant, the soft-play are brilliant! The buggy service was a god send too! You need to teach some members of your staff to provide a service, stop selling & listen.
Poor check in / check out process You have families who come off long flights, at least try to make them feel welcome! We were supposed to be directed to the legendary check in process however this did not happen which is blessing. On the 1st full morning of our stay, we were invited for a briefing! This constitutes a sales person selling the hard rock hotels & wider group hotel package! This sales person joined my family and I for breakfast; my 6 year old was so confused why this occurred & referenced this as the worst part of the holiday. For the next 90 mins, 4 employees of the legendary scheme tried to sell us the package & then has the cheek to ask me why I didn’t want to sign up. Unbelievably poor experience! The facilities, the hotel, the Isla restaurant, the soft-play are brilliant! The buggy service was a god send too! You need to teach some members of your staff to provide a service, stop selling & listen.
8
yanit
8 oct. 2025
·
A séjourné 3 nuits
We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.
We enjoyed the hotel and amenities. The only concern we had was the response of the concierge, room service, and front desk. We requested for the mini bar to be refilled on 4 ocassions and this was not done in a 3 day period. We were dissapointed as the only thing we had requested was bottled water. We ended up having to bring water from the near bar as numerous attempts received no results. This was a special occasion for my husband and I, so I requested a bottle of wine/champagne with a small cake to welcome us. This was requested 5 times, through phone prior to our arrival, in person once we arrived and 3 additional times through concierge. It appeared staff was not interested in filfulling our multiple request. At one point they said their system showed the request filled eventhough we were in the room and told them this was false. Finally, the evening prior to our early departure we received the small cake and bottle of champgne. Dissapointed of the oversight and lack of attention to us as guest. But the rest of the visit that did not required individual request was great.
2
Fernando
7 janv. 2026
·
A séjourné 7 nuits
First I have to say that the Dominican People are wonderful and full of joy. Punta Cana is beautiful. However Hard Rock Resort Punta Cana is not up to 5 stars. There is absolutely no training and leadership with the staff. The problem begins when I made a reservation for a Caribbean Sand room that is supposed to have a garden view...that not happened...our room was 8221 in the 8A building (witch is the farthest from the main lobby and all the conveniences) the view is to a service road and the wall of a neighbor lot - terrible. Since the first day there was no chairs available at the pool and beach at 8:00 am. The Ipanema restaurant at breakfast has long lines and no reposition of food. Since the resort is enormous, the transportation need to be by trolleys and there is not enough trolleys - sometimes we waited for 20 plus minutes to go to and from the room. Not enough golf carts available to rent. We tried to talk no manager in the first day, but front desk said there was no manager on duty...took our phone number and no return was given. In our fifth day my daughter was sun sick and i tried to cancel the balinese pool bed for the sixth day and the vacation planning staff said we needed to go thru a doctor appointment (paid) to get a certificate for the cancelation - a joke. When I tried to talk to manager (again) there was none available (again). On the sixth day we went on a tour at 7:00 am and returned at 6:30 pm and the room was not cleaned up. Hard Rock never again
First I have to say that the Dominican People are wonderful and full of joy. Punta Cana is beautiful. However Hard Rock Resort Punta Cana is not up to 5 stars. There is absolutely no training and leadership with the staff. The problem begins when I made a reservation for a Caribbean Sand room that is supposed to have a garden view...that not happened...our room was 8221 in the 8A building (witch is the farthest from the main lobby and all the conveniences) the view is to a service road and the wall of a neighbor lot - terrible. Since the first day there was no chairs available at the pool and beach at 8:00 am. The Ipanema restaurant at breakfast has long lines and no reposition of food. Since the resort is enormous, the transportation need to be by trolleys and there is not enough trolleys - sometimes we waited for 20 plus minutes to go to and from the room. Not enough golf carts available to rent. We tried to talk no manager in the first day, but front desk said there was no manager on duty...took our phone number and no return was given. In our fifth day my daughter was sun sick and i tried to cancel the balinese pool bed for the sixth day and the vacation planning staff said we needed to go thru a doctor appointment (paid) to get a certificate for the cancelation - a joke. When I tried to talk to manager (again) there was none available (again). On the sixth day we went on a tour at 7:00 am and returned at 6:30 pm and the room was not cleaned up. Hard Rock never again
8
FRANCISCO
10 sept. 2025
·
A séjourné 4 nuits
Check-in: Nearly 2 hours — painfully slow. Getting around: Hotel transport is unreliable. Without a golf cart, expect long waits. Golf cart trap: Price looks high already, then surprise — extra pick-up fee plus a deposit at the counter.
Check-in: Nearly 2 hours — painfully slow. Getting around: Hotel transport is unreliable. Without a golf cart, expect long waits. Golf cart trap: Price looks high already, then surprise — extra pick-up fee plus a deposit at the counter.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre agréable en bord de mer, mais les algues peuvent être abondantes et ne pas être enlevées rapidement ; l'aménagement vaste du complexe implique de longues promenades et une dépendance aux navettes internes ou aux voiturettes de golf.
Avis de voyageur à ce sujet
8
Sonia
30 juil. 2025
·
A séjourné 5 nuits
Overall we had a pleasant stay. Some aspects that I would like to mention for future customers are: the hotel is big! They have trains to move clients around but multiple times the trains were full and we ended up walking, if you have troubles walking this could be an issue. During our stay the hotel was pretty full, only 2 restaurants have reservations, the rest are based on waiting lists with long lines. The food was good but not great ( the same with drinks). The AC in our room was not working, we called and was fixed but the room was never to the point that you can feel it super cold to the point that we woke up at night sweating, and the AC never stopped. We booked thru Expedia and we were told that a presentation about a vacation club was included in the reservation which was NOT our intention, we ended up in the presentation and they offered $150 in the Hard Rock shop, $500 certificate for a future reservation and a session in the SPA for hydrotherapy and full body message, we never got the $150 or $500 but we did the SPA and in my opinion was the best during our stay, staff in the SPA very professional and it’s a beautiful place. The beach had some seaweed but at the end of our stay it was cleaned and the beach was gorgeous! In summary…I’m not sure if it is worth the $ that you pay, I would consider other options in the future.
Overall we had a pleasant stay. Some aspects that I would like to mention for future customers are: the hotel is big! They have trains to move clients around but multiple times the trains were full and we ended up walking, if you have troubles walking this could be an issue. During our stay the hotel was pretty full, only 2 restaurants have reservations, the rest are based on waiting lists with long lines. The food was good but not great ( the same with drinks). The AC in our room was not working, we called and was fixed but the room was never to the point that you can feel it super cold to the point that we woke up at night sweating, and the AC never stopped. We booked thru Expedia and we were told that a presentation about a vacation club was included in the reservation which was NOT our intention, we ended up in the presentation and they offered $150 in the Hard Rock shop, $500 certificate for a future reservation and a session in the SPA for hydrotherapy and full body message, we never got the $150 or $500 but we did the SPA and in my opinion was the best during our stay, staff in the SPA very professional and it’s a beautiful place. The beach had some seaweed but at the end of our stay it was cleaned and the beach was gorgeous! In summary…I’m not sure if it is worth the $ that you pay, I would consider other options in the future.
10
SINUHE
11 oct. 2025
·
A séjourné 4 nuits
We had an amazing time at the Hard Rock Hotel Punta Cana. It’s a great place to go on vacation with your kids. There are tons of fun activities to keep them entertained while we relax and enjoy as well. We really enjoyed the shows during the night time, as well as the walking and all the activities throughout the resort. A special thank you to Laura for all her help during our visit, she truly made our experience memorable. Everyone we met from the restaurant staff, pool attendants, cleaning crew, transport team, and security was very friendly and made our stay even more pleasant. This resort is definitely worth visiting again. Highly recommended.
We had an amazing time at the Hard Rock Hotel Punta Cana. It’s a great place to go on vacation with your kids. There are tons of fun activities to keep them entertained while we relax and enjoy as well. We really enjoyed the shows during the night time, as well as the walking and all the activities throughout the resort. A special thank you to Laura for all her help during our visit, she truly made our experience memorable. Everyone we met from the restaurant staff, pool attendants, cleaning crew, transport team, and security was very friendly and made our stay even more pleasant. This resort is definitely worth visiting again. Highly recommended.
8
Micelyn
19 août 2025
·
A séjourné 3 nuits
The property is very pretty and well kept. It’s very big so bring comfy sneakers/sandals to walk around in. The staff is so friendly! The food was okay. The food truck by the beach (in front of the central pool) is very good! The bartenders at the swim up bar in the pool next to the central pool were so nice, their names are Freddy and Roberto. Bernadel was also very friendly at the main pool, if you need anything he can make it happen. I will be returning! (The check-in process needs some work, I waited 2 hrs to be able to check-in. But to be fair, it was a Friday and I’m sure that played a part).
The property is very pretty and well kept. It’s very big so bring comfy sneakers/sandals to walk around in. The staff is so friendly! The food was okay. The food truck by the beach (in front of the central pool) is very good! The bartenders at the swim up bar in the pool next to the central pool were so nice, their names are Freddy and Roberto. Bernadel was also very friendly at the main pool, if you need anything he can make it happen. I will be returning! (The check-in process needs some work, I waited 2 hrs to be able to check-in. But to be fair, it was a Friday and I’m sure that played a part).
10
Sergio
6 août 2025
·
A séjourné 3 nuits
Beautiful resort with excellent service and facilities. The only downside is the long distances and heat when walking around, as the hotel is very large.
Beautiful resort with excellent service and facilities. The only downside is the long distances and heat when walking around, as the hotel is very large.
6
Jose
28 août 2025
·
A séjourné 6 nuits
Es un hotel precioso, lo tiene todo. Lamentablemente la playa no se puede usar debido al Sargazo que se acumula en la orilla de la playa y que NO LIMPIAN. Estuvimos 6 noches y 1 vez vimos actividad de limpieza, al tercer día sin limpiar ya apestaba y habían montañas de Sargazo en toda la orilla que hizo imposible poder usarla. Aparte, el servicio del personal es bastante deficiente, pareciera que no les gusta su trabajo, nadie te recibe con una sonrisa (a excepción de los vendedores que intentan venderte tiempo compartido). Es una lástima tener tan buenas instalaciones pero tan mal servicio al cliente.
Es un hotel precioso, lo tiene todo. Lamentablemente la playa no se puede usar debido al Sargazo que se acumula en la orilla de la playa y que NO LIMPIAN. Estuvimos 6 noches y 1 vez vimos actividad de limpieza, al tercer día sin limpiar ya apestaba y habían montañas de Sargazo en toda la orilla que hizo imposible poder usarla. Aparte, el servicio del personal es bastante deficiente, pareciera que no les gusta su trabajo, nadie te recibe con una sonrisa (a excepción de los vendedores que intentan venderte tiempo compartido). Es una lástima tener tan buenas instalaciones pero tan mal servicio al cliente.
8
Kiana Sade Gruber
21 avr. 2025
·
A séjourné 7 nuits
The property is too big.
The property is too big.
10
Brooke
14 juil. 2025
·
A séjourné 7 nuits
Property was very nice and our room was very clean and spacious. We felt extremely safe our entire stay and had good experiences with all the restaurants and amenities. There are so many pools you have lots of options. We did not get to enjoy the beach as much as we wished we could because it was a red flag and the seaweed was really bad, but it was gorgeous. Would recommend the property
Property was very nice and our room was very clean and spacious. We felt extremely safe our entire stay and had good experiences with all the restaurants and amenities. There are so many pools you have lots of options. We did not get to enjoy the beach as much as we wished we could because it was a red flag and the seaweed was really bad, but it was gorgeous. Would recommend the property
6
Renato
2 juil. 2025
·
A séjourné 7 nuits
The pro perto is close to the airport
The pro perto is close to the airport
10
vrajesh M
14 juil. 2025
·
A séjourné 7 nuits
Loved the property, beautiful beach,
Loved the property, beautiful beach,
4
Tiffany
17 juil. 2025
·
A séjourné 4 nuits
The resort is massive, but thankfully the trolleys run regularly, making it easier to get around. The staff were consistently friendly and helpful, and the spa experience was a definite highlight—calm, clean, and professional. That said, there were several disappointments that took away from the overall experience: • Tour booking confusion: If you book an excursion through the concierge, be prepared for confusion. On the day of our tour, our guide wasn’t allowed onto the property, and we had to take a taxi to the front gate just to meet them. For a resort of this size and reputation, this felt disorganized and unnecessary. • Restaurant reservations: On-site restaurants require reservations at least two weeks in advance, but no one tells you that at check-in. Without early planning, your dining options are limited. • Food quality: The food overall was just okay—not what I expected from a Hard Rock-branded resort. • Beach conditions: The beach was covered in seaweed, and they don’t clean it daily, which makes swimming and lounging much less enjoyable. • Ongoing construction: A lot of areas were under construction, which was disruptive and not communicated beforehand. • Water park issues: The water park staff opened late more than once, and the lazy river had only about five usable floats—nowhere near enough for the number of guests. The mixology bartenders were the best part of our stay—creative drinks and a fun vibe. Bottom line: You can do better
The resort is massive, but thankfully the trolleys run regularly, making it easier to get around. The staff were consistently friendly and helpful, and the spa experience was a definite highlight—calm, clean, and professional. That said, there were several disappointments that took away from the overall experience: • Tour booking confusion: If you book an excursion through the concierge, be prepared for confusion. On the day of our tour, our guide wasn’t allowed onto the property, and we had to take a taxi to the front gate just to meet them. For a resort of this size and reputation, this felt disorganized and unnecessary. • Restaurant reservations: On-site restaurants require reservations at least two weeks in advance, but no one tells you that at check-in. Without early planning, your dining options are limited. • Food quality: The food overall was just okay—not what I expected from a Hard Rock-branded resort. • Beach conditions: The beach was covered in seaweed, and they don’t clean it daily, which makes swimming and lounging much less enjoyable. • Ongoing construction: A lot of areas were under construction, which was disruptive and not communicated beforehand. • Water park issues: The water park staff opened late more than once, and the lazy river had only about five usable floats—nowhere near enough for the number of guests. The mixology bartenders were the best part of our stay—creative drinks and a fun vibe. Bottom line: You can do better
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
L'offre de restauration est mitigée : certains restaurants à la carte comme Toro et Zen sont salués, mais beaucoup signalent des buffets répétitifs, de longues files d'attente, une disponibilité incohérente des boissons et que certains bars ou établissements exigent un paiement supplémentaire.
Avis de voyageur à ce sujet
10
aurora
28 nov. 2025
·
A séjourné 4 nuits
Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!
Great service, golf carts to drive you around were helpful. Love the pool entertainment for both adults and kids & our kids loved the kids club. Toro & Zen were a great experience & food super!
2
Catherine
2 août 2025
·
A séjourné 2 nuits
Food was horrible
Food was horrible
8
Karen
13 oct. 2025
·
A séjourné 2 nuits
Food overall was not up to part in most of the food vendors I tried.
Food overall was not up to part in most of the food vendors I tried.
2
luis
29 déc. 2025
·
A séjourné 10 nuits
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
My stay at the Hard Rock Hotel Punta Cana was, unfortunately, a big disappointment. If I had to rate it from 0 to 10, my honest score would be 3. What truly saves this hotel is its infrastructure. The property is massive, visually impressive, and well designed. The pools are large, varied, and enjoyable, and the kids’ club / play area is genuinely impressive — one of the best I have seen, clearly designed to attract families. From a physical standpoint, the hotel looks like a five-star resort. However, that is where the positives end. The food is simply bad. For a resort of this size and reputation, the culinary experience is unacceptable. Menus lack quality, flavor, and consistency. The chef, frankly, should be replaced. Meals felt repetitive, poorly executed, and far below international all-inclusive standards. Dining was something to endure, not enjoy. The service is even worse. Long lines everywhere, complete lack of organization, and staff who seem unprepared, unmotivated, and unhappy. This directly impacts the guest experience. Simple requests take too long, information is inconsistent, and there is no sense of hospitality or proactive service. In summary: • Infrastructure: 5 stars • Service: 2 stars • Food: 3 stars Hard Rock Punta Cana has the potential to be an excellent resort, but without major changes in management, service training, and food quality, it remains a beautiful structure delivering a very poor experience.
10
Alina
4 sept. 2025
·
A séjourné 4 nuits
Overall, a great experience - friendly staff, great food, especially at the market, got room upgrade. One note is that the hotel needs full renovation - it is a bit outdated for a five star.
Overall, a great experience - friendly staff, great food, especially at the market, got room upgrade. One note is that the hotel needs full renovation - it is a bit outdated for a five star.
6
donald
26 oct. 2025
·
A séjourné 5 nuits
The resort is beautiful! Our room was well decorated and spacious. I loved soaking in oyr own balcony hot tub. However, the resort is too big for its own good. Restaurants were limited as some were closed for this or that. Waiting in long lines to eat dinner or breakfast was super annoying. Food while edible was not good. Fiur out of five nights we had to call for our restocking of mini fridge and it took hours. Room service for coffee as there was only expresso machine in room took more than an hour but promised twenty minutes or less. Overall dining or anything associated with it major downside to this vacation. Nobody wants to beg or call several times for coffee or soda refills. Nobody on vacation wants to spend time in long line to eat, then see empty buffet pans . Punta Cana has some of the best beaches but dont expect good food or dining. I would not stay at Hard Rock Punta Cana again. I would visit Punta again for half the price with same beach diwn the street.
The resort is beautiful! Our room was well decorated and spacious. I loved soaking in oyr own balcony hot tub. However, the resort is too big for its own good. Restaurants were limited as some were closed for this or that. Waiting in long lines to eat dinner or breakfast was super annoying. Food while edible was not good. Fiur out of five nights we had to call for our restocking of mini fridge and it took hours. Room service for coffee as there was only expresso machine in room took more than an hour but promised twenty minutes or less. Overall dining or anything associated with it major downside to this vacation. Nobody wants to beg or call several times for coffee or soda refills. Nobody on vacation wants to spend time in long line to eat, then see empty buffet pans . Punta Cana has some of the best beaches but dont expect good food or dining. I would not stay at Hard Rock Punta Cana again. I would visit Punta again for half the price with same beach diwn the street.
6
Qendrim
30 nov. 2025
·
A séjourné 8 nuits
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
I have been to this place every year (sometimes twice) and each time it seems to get worse. Food at the buffet has never changes and its not very tasty. Desserts are not good and have no taste. My biggest problem: they are so oriented to “members” that they aggressively sell, and not to normal visitors. Most pools are members only, some places to eat are members only, good sections on the beach are members only. So unless you’re a member, I would recommend taking business elsewhere.
6
Rosanna
18 sept. 2025
·
A séjourné 4 nuits
To start off I didn’t like the food in my he buffets. This is the only hotel you have to pay for your own drinks in the casino and in the disco. I believe they charge a lot off money to have this separate and the night life at the resort is very limited and boring. I definitely had higher expectations. Don’t recommend it for the amount of money you spend.
To start off I didn’t like the food in my he buffets. This is the only hotel you have to pay for your own drinks in the casino and in the disco. I believe they charge a lot off money to have this separate and the night life at the resort is very limited and boring. I definitely had higher expectations. Don’t recommend it for the amount of money you spend.
8
HECTOR
30 nov. 2025
·
A séjourné 4 nuits
Cuando llegamos el mini var estaba vacio. La variedad en el bufet the market de poca calidad y muy poco variada
Cuando llegamos el mini var estaba vacio. La variedad en el bufet the market de poca calidad y muy poco variada
2
Henrique
19 oct. 2025
·
A séjourné 4 nuits
Rude staff. Hard to accommodate gluten diet (they literally served frozen bread). It’s not all inclusive - you have to pay for bowling and many other activities. Had to change rooms day one because of a leak. We had two rooms as a family and they put us 3 buildings apart. A good chunk of the beach and bars is reserved for club partners. Food disappears from restaurants and stalls, for example, Ipanema, one of the steakhouses, was not serving steaks. Terrible, terrible experience.
Rude staff. Hard to accommodate gluten diet (they literally served frozen bread). It’s not all inclusive - you have to pay for bowling and many other activities. Had to change rooms day one because of a leak. We had two rooms as a family and they put us 3 buildings apart. A good chunk of the beach and bars is reserved for club partners. Food disappears from restaurants and stalls, for example, Ipanema, one of the steakhouses, was not serving steaks. Terrible, terrible experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Elizabeth
5 mai 2026
·
A séjourné 3 nuits
Si
Si
4
Kevin Omar Madera
18 avr. 2026
·
A séjourné 2 nuits
Si
Si
10
Chloé
16 mars 2026
·
A séjourné 2 nuits
Magnifique chambre au bord de la plage.
Magnifique chambre au bord de la plage.
8
Émilie
15 mars 2026
·
A séjourné 2 nuits
Très grand resort style américain moins tr
Très grand resort style américain moins tr
6
Ranjit
16 déc. 2025
·
A séjourné 3 nuits
Cl
Cl
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:30
Avant 12:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Bavaro ?
Quel est généralement le prix des chambres au Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro ?
Au cours des 60 à 90 prochains jours, le prix des chambres au Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro se situe généralement autour de 559 $US par nuit pour deux personnes, avec des dates à prix réduit proches de 374 $US et des dates de pointe pouvant atteindre 1 344 $US.
Quel est le meilleur moment pour visiter le Hard Rock Hotel & Casino Punta Cana - All Inclusive pour éviter l'affluence ?
Visitez le Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro en septembre pour profiter d'une affluence plus faible – la demande est alors la plus basse – tandis que décembre est le mois le plus fréquenté par les visiteurs. Attendez-vous à une augmentation constante du nombre de clients de septembre à la haute saison hivernale.
Quel mois propose les tarifs les plus bas au Hard Rock Hotel & Casino Punta Cana - All Inclusive ?
Septembre est le mois le moins cher pour séjourner au Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro, avec un prix moyen d'environ 416 $US par nuit au cours des 12 derniers mois ; janvier est le mois le plus cher, avec environ 1 033 $US. La tarification saisonnière de l'hôtel suit un point bas clair au début de l'automne, avec des prix qui augmentent en hiver.
Quelles sont les attractions à proximité et à quel type de voyageurs le Hard Rock Hotel & Casino Punta Cana - All Inclusive s'adresse-t-il ?
Situé à La Altagracia, le Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro est proche de la plage d'Arena Gorda, de la plage de Macao et du terrain de golf Punta Blanca, ce qui en fait un excellent choix pour les familles et les couples. L'établissement met en avant des expériences de plage et de luxe et séduit également les golfeurs et les clients à la recherche d'équipements de spa et adaptés aux familles.
Comment les prix de cet hôtel se comparent-ils à ceux des autres hôtels de Bávaro ?
Le Hard Rock Hotel & Casino Punta Cana - All Inclusive à Bávaro est moins cher que 10 des 19 hôtels comparables à proximité, avec une médiane typique de 556 $US par nuit contre environ 587 $US pour ses concurrents.
Comment le prix par nuit à Hard Rock Hotel & Casino Punta Cana - All Inclusive, à Bavaro se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Hard Rock Hotel & Casino Punta Cana - All Inclusive, à Bavaro est de 367 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 10 % de sa moyenne de 391 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 353 $US et 705 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-04: 515.6205394462281USD
- 2026-11-05: 915.4375396255493USD
- 2026-11-06: 909.4488568013306USD
- 2026-11-07: 623.7006985574951USD
- 2026-11-08: 375.65246510528567USD
- 2026-11-09: 352.27180212069703USD
- 2026-11-10: 352.27180212069703USD
- 2026-11-11: 315.2746001924744USD
- 2026-11-12: 359.2579256427613USD
- 2026-11-13: 564.5566372927857USD
- 2026-11-14: 579.8207690632935USD
- 2026-11-15: 375.08089527191163USD
- 2026-11-16: 459.0601107313233USD
- 2026-11-17: 496.9849670765381USD
- 2026-11-18: 489.9988093287354USD
- 2026-11-19: 406.1649505808411USD
- 2026-11-20: 379.0594662467957USD
- 2026-11-21: 538.901879337616USD
- 2026-11-22: 499.9790346827393USD
- 2026-11-23: 500.03588363443USD
- 2026-11-24: 501.31452300000007USD
- 2026-11-25: 501.31452300000007USD
- 2026-11-26: 593.793084558899USD
- 2026-11-27: 579.8207690632935USD
- 2026-11-28: 354.26781296575933USD
- 2026-11-29: 352.27180212069703USD
- 2026-11-30: 417.1431984702454USD
- 2026-12-01: 424.12935621804814USD
- 2026-12-02: 379.21837635076906USD
- 2026-12-03: 501.31452300000007USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 379.21837635076906USD
- 2026-12-07: 376.2243087445679USD
- 2026-12-08: 376.2243087445679USD
- 2026-12-09: 376.2243087445679USD
- 2026-12-10: 501.31452300000007USD
- 2026-12-11: 565.848453567688USD
- 2026-12-12: 586.8069268110962USD
- 2026-12-13: 428.12144635964967USD
- 2026-12-14: 376.2243087445679USD
- 2026-12-15: 376.2243087445679USD
- 2026-12-16: 376.2243087445679USD
- 2026-12-17: 406.1649505808411USD
- 2026-12-18: 593.793084558899USD
- 2026-12-19: 648.6842555544434USD
- 2026-12-20: 524.9295638420106USD
- 2026-12-21: 524.9295638420106USD
- 2026-12-22: 639.702121187317USD
- 2026-12-23: 639.702121187317USD
- 2026-12-24: 969.0492840635377USD
- 2026-12-25: 800.3836124838258USD
- 2026-12-26: 811.3917736687013USD
- 2026-12-27: 807.48648USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 961.0904992783204USD
- 2027-01-02: 906.1739327847902USD
- 2027-01-03: 639.702121187317USD
- 2027-01-04: 461.05615580212407USD
Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Dépôt : 100 USD par hébergement, par nuit
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- En raison de travaux dans un bâtiment voisin, des nuisances sonores peuvent survenir.
- Animaux de compagnie : 150 USD par animal et par séjour
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Service de voiturier
Activités
Piscine
Plage privée
Casino
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Karaoké
Billard
Pêche
Mini-golf
Équitation
Canoë
Randonnée
Piscine extérieure
Musique live
Bicycle Tour Information
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Déjeuners à emporter
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Bingo
Concierge Services