Hyatt Regency Long Island

The first thing I need to tell you is that I waited for the elevator the on the 8th floor the day I checked out and there were metal pieces and joints on the floor next to the elevator. I thought o myself: ‘No way that’s from the elevator.’ Well … sometimes your paranoia is reality. I did strike it up to paranoia and got on the elevator. A lady was also on the elevator from a higher floor and we got off in the lobby. Not like that, bro. I didn’t even know her. About that lobby departure, we exited (is that better?) and there was a crowd in the lobby complaining that they had been stuck in the elevator for 30 minutes. The staff told everyone not to go in the elevator. This would be like if you met an escort and didn’t know it was an escort. You thought it was the girl next door that went to church four times per week, kept in touch with her family, and baked blueberry pie for homeless people. But you later found out the real her. With that info, you got checked out. All was good. And that meant you rode that elevator for free. Shaky and rattly one too. Absolute insanity. It must be the 4.2% abv Yuengling beer: a traditional lager! Btw, that freaking pool closes at 9 pm, and the casino around the corner is dumpier than Circus Circus in Las Vegas. The hotel gym is cool though. With all that info, if you stay here, you’re an idiot. Have a nice day.

We have been staying here for many years. Noticed this time the property is showing wear. Seemed like only 1 elevator ever showed up and was very slow. It gets a lot of wear and tear from weddings and sports team. Did not use any amenities.

Food was great and staff we lovely

This property was beautiful, the room clean and tasteful. Pleasant staff, helpful and it was very quiet at night. They did miss my wake up call, which was the only negative. I would definitely stay at this property again.

Extremely disappointing stay. I found bugs in my room, some even ended up in my hair, which was unacceptable and honestly disturbing. I reported it immediately and was moved to another room, but the damage to the experience was already done. The hotel offered a cocktail voucher, which felt completely inadequate given the situation. I was also told I would be reimbursed, but then they backtracked, saying they couldn’t because I booked through a third party. At the end of the day, a serious issue like this shouldn’t be brushed off with a drink. I expect a full refund for such an unpleasant and unacceptable experience.