Name: Hilton Garden Inn Kauai Wailua Bay, HI
Address: 3-5920 Kuhio Hwy, Hawaii, United States of America, Royal Coconut Coast, US
Price range: $223–$326 per night
Rating: 7.48

What guests think

At Hilton Garden Inn Kauai Wailua Bay, HI, guests frequently praise the beachfront location and friendly staff, but many describe dated rooms, musty odors or pests, intermittent housekeeping, facilities that need attention, and weak Wi‑Fi.

Lydgate Beach Park next door and a central, airport‑convenient location are consistent highlights. Room experiences range from spacious cottages and ocean views to dated layouts without balconies and loud, hard‑to‑control AC or limited in‑room features. Pool and hot tub availability and temperature vary, and on‑site dining skews to a tiki bar with mixed feedback and limited hours. Overall, expect a convenient seaside base with trade‑offs in age, upkeep, and extra charges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Two small pools and the hot tub receive recurring complaints about temperature, closures, and maintenance. Wi‑Fi and cellular coverage can be weak, and extra charges for parking and a resort fee are common.

Related guest reviews

6

Stephen

Sep 14, 2025

·

Stayed 4 nights

Generally fine. TV broke while we there. It was replaced on the last day. Parking cost was high. Resort fee was charged whether you used it or not. Pool was average. Probably wouldn't book there the next time.

6

James

Jun 1, 2025

·

Stayed 8 nights

The location was beautiful, and the hotel was mostly good! We got free uke lessons, and lei classes. However the pool and hot tub was broken all 9 days. As well as the fire show was cancelled. After asking to get a reduction in the resort fee, since a lot of the resort options were closed, they rudely said no. Would probably stay here again after renovations are done.

6

Yukari

Apr 14, 2025

·

Stayed 4 nights

Internet access is poor. I could not done my job.

8

Elizabeth

Feb 24, 2025

·

Stayed 3 nights

Charge for parking.

10

J Alvarez

Aug 19, 2025

·

Stayed 4 nights

Kelsey at the hotel restaurant bar was amazing!! Give that woman a raise, above and beyond service. Hotel should repair lost tiles on pool and spa needs additional cleaning to prevent white foam from oils

6

Oleksandr

May 3, 2025

·

Stayed 5 nights

Great location! Great beach for kids and adults. Service okay. 2 small pools with cloudy water. Definitely need some cosmetic renovation If you buying breakfast option - don't expect something extra, Standart continental. Everything for extra pay. But you can have free coffee at reception and ask for beach blanket.

6

Bruce

Feb 6, 2025

·

Stayed 7 nights

The beach was beautiful The pool was too cold The jacuzzi was either too hot or out of service most of my 7 day stay

6

Steven

Oct 19, 2025

·

Stayed 3 nights

Hotel is in a good location and dated but kpt nice. Do not stay if you intend on doing work. 5kbps wifi and minimal cellular service make cell phone and computer work spoty and very frustrating. No out going mail service. Room has view but no deck or windows that open. Basic breakfast is $28 buffet only so no less expensive light eating options. There are casual lunch and dinner options with pizza, salads and grilled sandwiches and tacos. Cocktail drinks are syrupy and rightfully cheap.

8

fred

Dec 9, 2024

·

Stayed 4 nights

Had to pay $25 per day to park your car plus bogus $25 per day resort fee ( very few resort fee benefits - coffee, some hula lesson and one day 2 hour bike rental - no other benefits for daily fee) The hotel is in a nice location overlooking state park and Kauai coast line

6

Kevin

Jul 27, 2025

·

Stayed 4 nights

Nice views! Place is a little out dated but nice location. Pool towels are hard to come by and hot tub not working.

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Cleanliness

Reports of mildew odors, damp carpets, and pests (cockroaches, ants, termites) appear in multiple reviews, though some rooms were fine. Common areas and in‑room fixtures can look worn.

Related guest reviews

2

jebidiah

Aug 8, 2025

·

Stayed 1 night

The room appeared ok and first entry, however, moldly carpet, no tv service, no ac, felt like I was going to get sick all night from the moldy musky smell, they should take that room out of their inventory!

4

James

Nov 12, 2025

·

Stayed 3 nights

Water damage was obvious in the room. The room smelled like mildew/swamp.

4

David

Aug 3, 2025

·

Stayed 3 nights

I liked the convience of the tiki hut and the food was good. The staff was very friendly and helpful. Our room was not clean. Hair and dirt was still in the bathroom and our ac condensation line was leaking. The carpet around the unit was wet and there was black mold in the carpet surrounding the unit.

2

daniel

Jan 31, 2025

·

Stayed 1 night

My wife and I have named this place the rust bucket. The room was dirty and smelt like Mold. I can't believe the lamps in the room were rusty.

6

Peggy

May 18, 2025

·

Stayed 5 nights

The location was great as it was close to the beach, Kapa'a, shopping, and restaurants. But the room facility was in pretty bad shape. The pillows have a terrible smell like they haven't been washed for months or years, and they are super sloppy. We've killed two cockroaches in the room within a week. The towels also have a foul smell. Won't be returning.

4

Udayakiran

Aug 12, 2025

·

Stayed 5 nights

Property front seating arrangement was dirty . Rooms had cockroaches going around . Rooms were dirty

2

Ichun

Nov 18, 2025

·

Stayed 3 nights

My room was never cleaned our entire stay. No hot water for hours. Dryer not working. Window cleaner poured dirty water into the window and destroyed my clothes. There was a flying pest in the room. The room was filthy and equipment rusted. No one answered the phone. This is a very dangerous place to stay.

2

Akhilesh

Feb 5, 2025

·

Stayed 5 nights

In short : avoid this place. Why? Read below: - be prepared for almost everything to be priced in : a 25$ per night resort fee, a 25$ per night parking fee. - you have plenty of cockroaches as room mates, especially ones that are breeding - things are rusted (bathroom fittings) and broken (bath hooks) - the carpets are terribly unclean and stained. - it appears staff are usually used to endless complaints and have switched off. At checkout I wasn’t asked if I enjoyed my stay. When I prompted the lady saying there were cockroaches in my room, she shrugged and said she has plenty at her place. - I could sense a deep resentment on the faces of the staff - I assume there are being overworked and underpaid. There is a lack of togetherness and hospitality in general. The only positive thing is the access to the beach. But there are plenty of other hotels that give this to you. Go there.

4

Ramesh

Aug 24, 2025

·

Stayed 4 nights

No safe, frdge was stinky and microwave was dirty

4

John Corbin

Apr 25, 2025

·

Stayed 7 nights

Ants and swarming termites all over. Dirty. Didn't clean room but every few days. Complaints and nobody cared. Outlets in bathroom didn't work, hidden fees, coffee pot didn't work. Horrible bug problem.

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Rooms

Rooms vary widely: some cottages and ocean‑view rooms are spacious, but many units feel dated with loud or hard‑to‑control AC, limited or no balconies, and inconsistent in‑room tech.

Related guest reviews

8

Bert

Jun 22, 2025

·

Stayed 2 nights

Cottage was okay, but dated. AC was very noisy. Shower with tub was not senior friendly.

10

Megan

Aug 5, 2025

·

Stayed 4 nights

We loved this property. Spacious rooms and great staff

6

Melanie

Apr 7, 2024

·

Stayed 8 nights

The staff were wonderful and very friendly, the room was clean, but the pictures in the adds were deceiving, as it looks like rooms have a patio. They DO NOT. They have a sliding window that opens up to the sea breeze, with a big black metal frame right in the middle of your sight line if you’re sitting down looking out. The only rooms with patio is the ground floor.

8

Michael

May 6, 2025

·

Stayed 6 nights

Great location. Outdated but great view. No balcony on second floor. Very disappointed there is no balcony. $50 per day for resort fee and parking stinks. Wasn’t expecting that. Coffee cups are tiny. Breakfast is decent but overpriced.

6

Yukimi

Sep 11, 2025

·

Stayed 4 nights

I booked ocean views Jr.Sweet with Lanai room When we got there they put us in the handicap accessible dark corner room with lanai which vegetation grew all over hard to access and air conditioner bent right on the side that putting lots of heat and noise no way it was not useable lanai and no ocean view nor no view at all. And refrigerator was broken the maintenance guy came to fix but couldn’t so they brought another one to replace . What a way to start vacation So we complain there were no room available even we booked 3 month ago . But they said we can move next day. So we did New room was super perfect gourgous ocean view lanai we ate at lanai every night and enjoyed beautiful view. All the staff were very sweet and nice . Ashley and Carl were super great . Hotel needs little love and care it’s outdated there were wear and tears but the hotel were right next to state park so beautiful veiw. And the beach there were super beautiful and lots of fish great beginner snorkeling spot Oh there were 2 hour complementary bike rental but we found out we have to go to 2&1/2 mile away to rent them . We thought that was stupid we wanted to ride this gourgous state park right next to us but it was too far to go rent it. Also juccuze were cold when we got there for 2 days then next time we saw was broken sign so we couldn’t use it at all for lest of stay that was disappointed . It’s not name of Hilton standard but if I can stay that same room I would come back to this hotel again

10

Eric

Sep 2, 2025

·

Stayed 1 night

Rooms are larger than newer properties. Central and easy to get to locations on Kauai

8

Steven

Jul 12, 2025

·

Stayed 3 nights

Its a little dated and the A/C didn't work that well.

6

michael

Oct 21, 2024

·

Stayed 1 night

Our room had carpet and it was wet when we checked in. It was the only place we stayed in Kauai that was soooo damp inside that our swimming suits wouldn’t dry. Beach there is ok. Can only swim in the enclosed area . It was fine for a one night as we moved around the island. Parking is 25 per day

8

Kathy

Feb 3, 2025

·

Stayed 6 nights

My only complaint is that the latches on the doors are tight enough that when leaving the room one needs to pull the door closed so hard that it makes a lot of noise. In the morning and at night it sounds like everyone is slamming their doors.

6

Paul

Jan 2, 2025

·

Stayed 4 nights

AC loud and poorly configured with loud fan blowing on bed area. Doors closing loudly Shower narrow without safe bath matts...surface dangerously slippery!!!! No in room safe TV out dates NOT SMART. Multiple apps (netflix etc) listed but not available because TV not internet capable. You should fix that. Even a small fee for internet access to entertainment apps would be rewarded. Dining staff sparse. One or two wait staff cannot do it all. Hire some bussers,etc.Some of the wait staff surly but I can understand their frustration due to not much help. Housekeeping staff very good and curteous!! Front desk /-.

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Service

Many guests praise friendly, accommodating staff, yet others cite slow responses, unhelpful interactions, and housekeeping that misses or arrives less often than expected.

Related guest reviews

4

Bradley

May 13, 2025

·

Stayed 1 night

Staff were disingenuous.

10

Dick

Aug 2, 2025

·

Stayed 7 nights

Bree was excellant when I called to inform the hotel that we missed our flight and would be a day late. She was also very helpful on check-in the following day. The food at the Grille and Tiki Bar was excellant. Staff in general was very friendly and helpful. The staff did an excellant job of making us feel safe, during the tsunami warnings. The Grille staff did an excellant job of adapting and being able to provide food. We thoroughly enjoyed our stay.

4

Brian

Aug 14, 2024

·

Stayed 1 night

The room I reserved was taken from us. We were apparently given an “upgrade” from the staff. The two bed , ocean view, was sold out. We received a cottage with one bed, and a sofa couch, with no ocean view. Only a view of a playground was outside our room. I had no desire to share a bed with a work associate that I was traveling with. When I asked the desk for room with two beds they said they were sold out . The staff told me that I had a sofa couch if I needed a second bed . The sofa couch was the thing nightmares are made of . It was full of potatoe chip crumbs and gum wrappers. The thin mat with the bar in the middle of the bed, gave me a night of painful sleep that I’ll never forget. The only compensation the hotel would offer was a free night of parking . At $400 a night , the last thing on my mind was the $25 parking fee. Hardly a compensation whatsoever. The staff was hardly helpful , and argumentative at my voicing my displeasure. The tiki bar was also a place to remember . We seated ourselves . I notified toe waitress where we were going to be sitting . She gave us two menus , and never paid mind to us again. We waited 15-20 minutes , and she never came to our table. She made eye contact and saw us waiting, but simply tefused to come to our table . Either too busy , or simply did not care . We ended up leaving to drive to another restaurant for service . Steer clear of the place . It is eye catching from the outside . However the staff is less than hospitable.

4

Jaimee

Apr 4, 2025

·

Stayed 6 nights

We stayed here last week and the staff is very friendly. In the 6 nights we stayed we only had housekeeping come the second day. On the 4th day we had to call in the evening for towels and coffee and they never came again. We were told we’d have service every other day. Also the air conditioning the wall was either freezing no matter what we set it at or we had to turn it off and it was hot. The toilet kept running water and we had take the tank lid off to fix the chain on the stopper consistently. The pools were not very clean and the two times we ate there the food was terrible. I got really sick the second time. Parking was $25/night on top of the $25/day resort fee. The convenience of the beach is gorgeous, the staff was very nice and friendly. Overall I would not stay here again. I expected more from a Hilton property in Hawaii.

6

Danielle Smout

Oct 6, 2025

·

Stayed 4 nights

Everything was fine until we were locked out of our bathroom because the door stop pushes the lock button and the door becomes secured. It took almost 2 hours for us to get assistance from the hotel. I called at 1157pm and didn’t get help till after 1:30am. I called three times and the last call the agent answered and said he’s on the way and hung up. When security responded he arrived with a flash light, looked at the door and I asked if we had a Bobby pin, which I didn’t and he had to leave to look for a key. It was almost 2am when we got access to our bathroom. I reported this incident with the front desk and she laughed.

10

Megan

Jul 21, 2025

·

Stayed 3 nights

Front staff was super helpful and accommodating. Lots of cute events happening in the main lobby. Beach easily accessible!

2

Gearld Leroy Canaday

Jun 25, 2025

·

Stayed 2 nights

BEWARE: resort charges will be added at checkout in addition to parking. Front desk staff was rude. Didn’t let us know about the hospitality room. Housekeeping was very helpful! I’d choose a different hotel.

6

George

Jun 12, 2025

·

Stayed 8 nights

I've stayed in Hilton properties in different places. South Padre Island, Hilton Anatole Dallas, TX, and even in Hilton properties in Big Island and Oahu. That said, by far this Hilton Garden Inn Kauai Wailua Bay, HI does not represent Hilton Properties standards in my opinion. I stayed from 2 June to 10 June 2025. Dirty room - 2120. Check the HVAC return and bathroom exhoust fan - dirt is so vissible like the accumulated dirt in a ceiling fan, stains on showers and pee stains on toilets, smelly bed, sheets, and pillow cases, hair stuck on sink drain, insects crawling on the floor especially the bathroom and on top of the sink, band aid floating on the pool... and the lists goes on. And these are all on the first day we checked in. I understand it was built decades ago, however, cleanliness of room(s) should not fall below the waist side. Regardless of the year a property was built. Staffs. I've meet staffs that are so committed in their work. Like Mr. Kurt and Mrs. Sena. While the others it is just another day. In on case, I ask for pillow cases, and it felt like I was asking too much. The facial expressions and body language says it all. Event Calendar does not mirror the schedule on paper. There was supposed to be a scheduled ceremonial in the morning, but you guess it, did not happned. However, the lady that taught Lei making...she's awesome. Take it for what its worth. However, the location of the property is 5 Stars. From shoppping to dinning, and places to visit.

10

Robert

Apr 23, 2025

·

Stayed 1 night

Great staff

6

Lisa

Sep 2, 2025

·

Stayed 4 nights

Not happy with customer service front desk, I was being mistreated. Regardless of a nice location with the beach front, I would not go back there again.

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Location

Beachfront next to Lydgate Beach Park with easy access to the island and airport is a major plus. A few note occasional odors when downwind of a nearby facility.

Related guest reviews

10

Larissa

Oct 5, 2025

·

Stayed 2 nights

The location and amenities were amazing!!! Sits right at Lydgate Beach with a wonderful park, bicycle rentals and more!

10

Savannah

Aug 16, 2025

·

Stayed 1 night

Love the location

10

Stacey

May 3, 2025

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Stayed 7 nights

Lydgate beach was great. Love the location to travel north and south. Staff was friendly and helpful.

8

Catherine

Apr 5, 2025

·

Stayed 2 nights

Great home base to head north or south for enjoying/exploring beautiful Kauai. A hard time with a staff member who was very annoyed with my questions—I get it; I’m sure inquiries get old— but overall good experience. Close to a water treatment plant of some kind so sometimes it smelled gross when down wind. :/. Walking distance to Lydgate which has some great swimming areas for children.

10

Vipul

Feb 18, 2025

·

Stayed 3 nights

We stayed 4 days and this hotel is nicely located on east side, connected to a protected beach

10

Robbin

Feb 20, 2025

·

Stayed 7 nights

Loved the location, friendly staff, comfortable beds, walk to the beach.

10

Melanie

Sep 24, 2025

·

Stayed 6 nights

Centrally located with a nice beach to snorkel or relax at the end of the day.

10

Lorinda

Oct 20, 2025

·

Stayed 5 nights

Location was excellent and friendly staff

10

Eric

Sep 2, 2025

·

Stayed 1 night

Rooms are larger than newer properties. Central and easy to get to locations on Kauai

6

Thomas

Mar 2, 2025

·

Stayed 1 night

The staff was friendly, our room was nice but there a was a sewage smell across the whole property. It is located close to a treatment plant. We sat at the main restaurant and they could not fix a blended drink as they had no blender. The whole property lost power and we did not have internet or tv for our stay.

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AI-generated summary based on recent guest reviews

Dining

On‑site options are limited mostly to a tiki bar and a breakfast buffet; hours can be restricted. Food quality is mixed and prices are frequently described as high.

Related guest reviews

8

Cynthia

Jan 10, 2025

·

Stayed 1 night

It was very rainy while on property, but the facility still had plenty of areas to hang out that were covered. All of the staff was very nice and the property was well maintained. However, the food seemed pricey (yes, I realize this is Hawaii). A cup of coffee at breakfast was $6; we ate off property to save some money.

10

John

May 3, 2025

·

Stayed 1 night

Lovely hotel with good facilities. We loved sitting in the bar by the beach. Beware the food portions are big, we over ordered

10

Lansing

Aug 19, 2025

·

Stayed 1 night

Great restaurant with an excellent breakfast buffet.

6

Tim

Jun 16, 2025

·

Stayed 5 nights

Very little food at the hotel TIKI bar (no restaurant) Very small bar with limited drinks.

6

Michael

May 17, 2025

·

Stayed 4 nights

Hilton Garden Inn is about a mile or more away from restaurants/shopping. Their own main dining room is only open Wednesday to Sunday, and they decided on Thursday morning not to open that night. The only other option on the property is a tiki bar by the pool - open 12-9. There are probably a dozen choices on the menu. The main dining room is open for breakfast every morning. Other advertised activities kept getting canceled. There are signs all over the property about a Tuesday night fire show. Nope, they don’t do it anymore. Lei making on Tuesday and Friday! Nope, only on Friday. Etcetera and so forth.

8

Steven

May 3, 2025

·

Stayed 6 nights

Large room, older but maintained well with bathroom that has been remodeled. The biggest disappointment was the restaurant for which the food quality, especially for breakfast, could only be characterized as poor.

10

Connor

Jun 17, 2025

·

Stayed 9 nights

We came for our honeymoon and absolutely loved our stay!! The staff were super friendly and the breakfasts were so yummy! We loved the tiki bar and enjoyed the food there!

8

Michael

May 6, 2025

·

Stayed 6 nights

Great location. Outdated but great view. No balcony on second floor. Very disappointed there is no balcony. $50 per day for resort fee and parking stinks. Wasn’t expecting that. Coffee cups are tiny. Breakfast is decent but overpriced.

8

Anna Marie

May 1, 2025

·

Stayed 3 nights

I love the open area for dinning, enjoyed the nice staff at the tiki bar and great food as well.

8

himabindu

May 31, 2025

·

Stayed 5 nights

Beach near the property is very good. Food in the restaurant is not good. Good stay overall.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$259
February	$295
March	$273
April	$260
May	$247
June	$240
July	$269
August	$236
September	$262
October	$260
November	$215
December	$251

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $297	16 $295	17 $307	18 $326	19 $261
20 $261	21 $256	22 $288	23 $288	24 $288	25 $288	26 $288
27 $274	28 $288	29 $259	30 $246

Su	Mo	Tu	We	Th	Fr	Sa
				1 $253	2 $280	3 $239
4 $239	5 $239	6 $288	7 $250	8 $272	9 $258	10 $242
11 $239	12 $256	13 $253	14 $250	15 $259	16 $282	17 $276
18 $240	19 $271	20 $239	21 $239	22 $223	23 $239	24 $240
25 $288	26 $240	27 $239	28 $239	29 $239	30 $239	31 $239

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible, Ocean View

Room, 2 Queen Beds, Accessible

Suite, 1 King Bed, Accessible, Bathtub

Cottage, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Kauai Wailua Bay, HI

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