Extended Stay America Suites - Houston - Westchase - Richmond

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The facility was clean but had a strange smell throughout. Room are clean but showed heavy wear and unlevel. Dresser and nightstand drawers were constantly opening by themselves, outlets at desk and kitchen did not work, microwave/vent hood is falling, light switches intermittently worked, TV would not change channels, desk chair broken, toilet seat broken, cabinet door missing, no kitchen supplies as advertised, no breakfast as advertised, elevator door on a couple stuck and couldn't exit. If you're on a budget and need a place to stay it will suit you. But my employees and myself will not be staying here again.

OMG, where do I start? I literally have video of the horrible conditions of my room. I have stayed in hotels that were a little challenged, but I have never stayed in a hotel with this low level of maintenance and disappointment. I literally should’ve went to a motel 6. Lightbulbs cracked, raggedy dresser., holes in walls, the outlets were so bad I had to use a shoe in between the wall and the bed to hold my plug . no pots no pans on site and they didn’t even offer us new towels for the next couple of days that we stayed there. There was a kid jumping up and down on the higher floor that sounded like people were upstairs fighting. The room literally smelled like piss to the point we had to go and grab Lysol. There is no doubt this hotel needs to be torn down and rebuilt or do a serious remodeling. To be honest, I cannot believe they are renting out rooms at this location. They should refund my entire purchase. The young lady at the front desk was very nice. I will give them that but the rest of this hotel was completely garbage. I have video to back up my experience so when I recommend anybody staying here, I recommend going to motel 6. At least they will leave the light on for you because these likes were cracked. SO MY ANALYSIS OF THIS HOTEL LET’S JUST CALL IT ONE STEP CLOSE TO A DUMP. It is what it is. I don’t even know if I’m gonna ever stay at the extended stay again.

The room got real cold. A/C is excellent

Original room booked was not available, but a different room was offered for same price. There was a soft spot on the floor right in front of AC unit, made sure to walk around it not to go through floor. Curtains did not close all way so outdoor lighting lit up room. Beyond that, bed was confortable, room was clean. I'm not sure what ammenities was offered, but had a busy weekend doing other things so I was not there to use anything much.