The Bertram Inn & Conf Ctr Trademark Collection by Wyndham
$162
/ night
Avg. for September
Select dates to see prices and availability
$162
/ night
Avg. for September
Monthly average prices
Nightly prices at The Bertram Inn & Conf Ctr Trademark Collection by Wyndham average $103 in February, the cheapest month, and $206 in August, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $111 |
| February | $103 |
| March | $129 |
| April | $129 |
| May | $137 |
| June | $145 |
| July | $154 |
| August | $206 |
| September | $162 |
| October | $160 |
| November | $154 |
| December | $155 |
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Sep · $162
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Most expensive: August (~$206)
Cheapest: February (~$103)
About this property
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the comp...
Amenities
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy a meal at Leopard Restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 224 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Location
Located in Aurora, The Bertram Inn & Conf Ctr Trademark Collection by Wyndham is within a 5-minute drive of ThornCreek Winery and Atlas Cinemas Barrington 10. This hotel is 13.6 mi (21.8 km) from Cuyahoga Valley National Park and 1.8 mi (2.9 km) from Chagrin River.
What's nearby
ThornCreek Winery(1.4 miles)
Atlas Cinemas Barrington 10(1.5 miles)
Chagrin River(1.8 miles)
Aurora Farms Premium Outlets(2.6 miles)
Tinker's Creek State Park(3.3 miles)
Liberty Park(3.9 miles)
ZipCity(5.3 miles)
Freeway Lanes(5.8 miles)
Lake Lucerne Beach(6.3 miles)
Cleveland Clinic - Family Health and Surgery Center Twinsburg(6.6 miles)
Frohring Meadows(6.9 miles)
Mantua Center Public Common(7 miles)
Mantua Township Hall(7.1 miles)
Boulder Creek Golf Club(7.1 miles)
LaDue State Wildlife Area(7.3 miles)
Cleveland, OH (CGF-Cuyahoga County)(21.2 miles)
Cleveland, OH (BKL-Burke Lakefront)(27.4 miles)
Akron, OH (AKC-Akron Fulton Intl.)(26.2 miles)
Cleveland Hopkins International Airport (CLE)(28 miles)
Akron-Canton Airport (CAK)(37.9 miles)
Laundry service
Elevator / Lift
Business Center
Safe-Deposit Box
Fitness Facilities
Luggage Storage
Location
600 North Aurora Road, Aurora, Ohio, United States of America
ThornCreek Winery (1.4 miles)
Atlas Cinemas Barrington 10 (1.5 miles)
Chagrin River (1.8 miles)
Aurora Farms Premium Outlets (2.6 miles)
Tinker's Creek State Park (3.3 miles)
Liberty Park (3.9 miles)
Guest reviews
7.6
Good
Based on 214 verified reviews
Who stays here?
Business
39%
Couple
24%
Family
24%
Group
11%
What guests think
AI-generated summary based on recent guest reviews
At The Bertram Inn & Conf Ctr Trademark Collection by Wyndham, guests report clean spaces in a grand yet dated property, with some large rooms, aging decor, mixed service, and occasional maintenance issues or noise from weddings and the pool.
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What guests think
At The Bertram Inn & Conf Ctr Trademark Collection by Wyndham, guests report clean spaces in a grand yet dated property, with some large rooms, aging decor, mixed service, and occasional maintenance issues or noise from weddings and the pool.
The gym and meeting spaces show wear, and pool use tied to events has occasionally led to late-night noise. Dining is inconsistent, with closures or limited hours and breakfast often unavailable, though some praise good food and free morning coffee or pastries. Rooms vary: some are spacious, but amenities like microwaves or fridges may be missing and lighting can be dim. Expect an older conference hotel with basic comforts and variable extras.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are dated; the gym and meeting areas feel worn, and pool use tied to events or lax hours has caused late-night noise, though some like the pool.
Related guest reviews
10
Wayne
Sep 1, 2024
·
Stayed 1 night
Most beautiful pool in the world birthday party for our 5 year old stayed a week every day is perfect here
Most beautiful pool in the world birthday party for our 5 year old stayed a week every day is perfect here
8
Cindy
Aug 24, 2024
·
Stayed 5 nights
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
8
Nigel
Nov 10, 2023
·
Stayed 2 nights
I thought it was good value all the furnishings and facilities were top notch only the TV gave me problems
I thought it was good value all the furnishings and facilities were top notch only the TV gave me problems
4
Michael
Oct 29, 2024
·
Stayed 3 nights
The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.
The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.
8
Claire E.
Oct 2, 2025
·
Stayed 1 night
The building overall was solid. The gym could be updated from the look which feels like late 80s and 90s. Overall a decent stay , if a bit overpriced for its amenities.
The building overall was solid. The gym could be updated from the look which feels like late 80s and 90s. Overall a decent stay , if a bit overpriced for its amenities.
6
Nicole
Aug 17, 2025
·
Stayed 1 night
Need to adhere to closing pool when stated on the door. I was awakened at 2am by people being in the pool. Isn't the pool supposed to close at 11pm? Hotel needs a upgrade. Period. Mold in tub.
Need to adhere to closing pool when stated on the door. I was awakened at 2am by people being in the pool. Isn't the pool supposed to close at 11pm? Hotel needs a upgrade. Period. Mold in tub.
2
Daniel
Jun 29, 2025
·
Stayed 1 night
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
6
todd
Jul 14, 2024
·
Stayed 2 nights
This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.
This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.
8
Judith
Jun 15, 2025
·
Stayed 1 night
No room service but a nice pool
No room service but a nice pool
2
Kelsey
Aug 23, 2024
·
Stayed 1 night
This was the grossest hotel I have ever stayed in. This place used to be the place when I was a kid, growing up in the area. But it looked like it hadn’t been updated since it was built. The lights were dim and some not working properly. The wallpaper was peeling off the walls and there was old food stuck on the walls. Very disappointing to see the place has gone down hill.
This was the grossest hotel I have ever stayed in. This place used to be the place when I was a kid, growing up in the area. But it looked like it hadn’t been updated since it was built. The lights were dim and some not working properly. The wallpaper was peeling off the walls and there was old food stuck on the walls. Very disappointing to see the place has gone down hill.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many found rooms and common areas clean, but others cited mold, odors, peeling wallpaper, or missed housekeeping.
Related guest reviews
4
Daniel
Aug 31, 2025
·
Stayed 1 night
Dirty room, bathroom door handle didn’t work to open the door once shut so was stuck in bathroom for a period of time. Wallpaper coming off walls
Dirty room, bathroom door handle didn’t work to open the door once shut so was stuck in bathroom for a period of time. Wallpaper coming off walls
8
Roberto
Aug 18, 2025
·
Stayed 1 night
Very welcoming, nice staff and clean.
Very welcoming, nice staff and clean.
6
Lu Ann
Oct 21, 2024
·
Stayed 1 night
The hotel is very outdated and smell of mold in most parts of the hotel. The pillows not good and bathroom, you could hear every flush. Not the best value for a one night stay.
The hotel is very outdated and smell of mold in most parts of the hotel. The pillows not good and bathroom, you could hear every flush. Not the best value for a one night stay.
8
Jamie
Aug 16, 2025
·
Stayed 1 night
It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.
It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.
6
shannon
Aug 18, 2024
·
Stayed 1 night
The door on side b does not lock which is concerning for a single traveler. There was mold in the bathroom and the tv would not shut off, so i needed to inplug it.
The door on side b does not lock which is concerning for a single traveler. There was mold in the bathroom and the tv would not shut off, so i needed to inplug it.
2
Daniel
Jun 29, 2025
·
Stayed 1 night
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
10
Mary
Dec 15, 2024
·
Stayed 2 nights
Rooms are huge and clean, Friendly staff, great location.
Rooms are huge and clean, Friendly staff, great location.
8
Josh
Aug 27, 2025
·
Stayed 1 night
The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.
The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.
10
Melvin
Oct 26, 2024
·
Stayed 1 night
My room was immaculate and well decorated. A great and comfortable stay.
My room was immaculate and well decorated. A great and comfortable stay.
6
Shaniece
Aug 21, 2025
·
Stayed 1 night
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
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AI-generated summary based on recent guest reviews
Rooms
Rooms feel dated; some are very spacious, but lighting can be dark, bathtubs slippery or faulty, and amenities like microwaves or fridges are often missing.
Related guest reviews
8
Edward
Nov 22, 2024
·
Stayed 2 nights
The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .
The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .
8
Eric
May 30, 2025
·
Stayed 1 night
Very grand, rooms seemed dated
Very grand, rooms seemed dated
4
Tracy
Aug 16, 2025
·
Stayed 1 night
The staff was very nice. The beds were very uncomfortable and small. It was a double bed room as standard. The blankets were kind of scratchy. None of us slept well.
The staff was very nice. The beds were very uncomfortable and small. It was a double bed room as standard. The blankets were kind of scratchy. None of us slept well.
8
David
Oct 6, 2025
·
Stayed 1 night
Property is very nice, rooms are clean but rather dated. Bathtub was very slippery, wife slipped and would have hit her head on the tub if not for the shower curtain.
Property is very nice, rooms are clean but rather dated. Bathtub was very slippery, wife slipped and would have hit her head on the tub if not for the shower curtain.
10
Jeremy
Nov 5, 2024
·
Stayed 3 nights
I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.
I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.
8
Sheila
Aug 19, 2025
·
Stayed 4 nights
The room did not have a microwave. The refrigerator was on the desk, limiting workspace.
The room did not have a microwave. The refrigerator was on the desk, limiting workspace.
8
Brandon
Aug 17, 2025
·
Stayed 2 nights
All around good stay room needs a mini fridge
All around good stay room needs a mini fridge
10
Mary
Dec 15, 2024
·
Stayed 2 nights
Rooms are huge and clean, Friendly staff, great location.
Rooms are huge and clean, Friendly staff, great location.
8
Deborah
Sep 21, 2024
·
Stayed 1 night
I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.
I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.
8
Kelly
Sep 29, 2024
·
Stayed 2 nights
For the most part, my stay was good. My suite was large and good. The hotel is a little dated and dark in terms of ambient lighting. Dark rugs and curtains and low level lights. The room next to me on my second night must have been part of a wedding and came back around 11p and talked very loudly and laughed with a couple other people for about four hours. It was disruptive but I chose to deal with it and not call the front desk to complain.
For the most part, my stay was good. My suite was large and good. The hotel is a little dated and dark in terms of ambient lighting. Dark rugs and curtains and low level lights. The room next to me on my second night must have been part of a wedding and came back around 11p and talked very loudly and laughed with a couple other people for about four hours. It was disruptive but I chose to deal with it and not call the front desk to complain.
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AI-generated summary based on recent guest reviews
Service
Service is mixed: several mention friendly, professional staff and quick resolutions, while others report unfriendly front-desk interactions, delayed check-in, and infrequent housekeeping schedules.
Related guest reviews
8
Roberto
Aug 18, 2025
·
Stayed 1 night
Very welcoming, nice staff and clean.
Very welcoming, nice staff and clean.
8
Mary
Jun 13, 2023
·
Stayed 2 nights
Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.
Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.
8
Jamie
Aug 16, 2025
·
Stayed 1 night
It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.
It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.
6
Elizabeth
Aug 11, 2025
·
Stayed 1 night
Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.
Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.
8
Linda
Jul 28, 2024
·
Stayed 6 nights
There was nothing wrong with the hotel. I was not aware of the cleaning every third day policy even after checking in. The parking lot was not a good view.
There was nothing wrong with the hotel. I was not aware of the cleaning every third day policy even after checking in. The parking lot was not a good view.
4
Michael
Oct 29, 2024
·
Stayed 3 nights
The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.
The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.
2
Daniel
Jun 29, 2025
·
Stayed 1 night
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
6
Jamie
Aug 18, 2025
·
Stayed 2 nights
Staff was friendly, and the room was clean. I requested maid service between days and never got it. Interior furnishings are dated, with a refrigerator sitting on top of what should have been the desk. The continental breakfast was worthless.
Staff was friendly, and the room was clean. I requested maid service between days and never got it. Interior furnishings are dated, with a refrigerator sitting on top of what should have been the desk. The continental breakfast was worthless.
6
Shaniece
Aug 21, 2025
·
Stayed 1 night
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
4
Kathleen
Aug 18, 2025
·
Stayed 1 night
Our room was not available at check in which was an already late 4:00. We were in town for a wedding and waited until almost 5:00 for our room to be available. The front desk staff was not friendly and I am sure that others were complaining about no check-in but maybe offer an apology or a drink voucher at the very least. Finally, the tub was receiving back-up overflow from who knows where and during the evening of our stay on August 16, water started streaming from the ceiling in the bathroom/vanity area, causing us to exit at 6:45 am.
Our room was not available at check in which was an already late 4:00. We were in town for a wedding and waited until almost 5:00 for our room to be available. The front desk staff was not friendly and I am sure that others were complaining about no check-in but maybe offer an apology or a drink voucher at the very least. Finally, the tub was receiving back-up overflow from who knows where and during the evening of our stay on August 16, water started streaming from the ceiling in the bathroom/vanity area, causing us to exit at 6:45 am.
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AI-generated summary based on recent guest reviews
Location
Location is convenient for local events and attractions, and some guests had quiet stays.
Related guest reviews
6
Elizabeth
Aug 11, 2025
·
Stayed 1 night
Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.
Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.
8
Cindy
Aug 24, 2024
·
Stayed 5 nights
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
10
Jeremy
Nov 5, 2024
·
Stayed 3 nights
I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.
I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.
6
Jodi
Jul 21, 2025
·
Stayed 2 nights
Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.
Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.
10
Mary
Dec 15, 2024
·
Stayed 2 nights
Rooms are huge and clean, Friendly staff, great location.
Rooms are huge and clean, Friendly staff, great location.
8
Deborah
Sep 21, 2024
·
Stayed 1 night
I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.
I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.
8
Josh
Aug 27, 2025
·
Stayed 1 night
The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.
The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.
8
Julie
Jul 25, 2024
·
Stayed 1 night
The hotel was probably high end years ago. It was reasonably priced, clean and as pictured. The water pressure is low but I enjoyed our stay. Overall I’d recommend. We stayed for one night while we saw a baseball game.
The hotel was probably high end years ago. It was reasonably priced, clean and as pictured. The water pressure is low but I enjoyed our stay. Overall I’d recommend. We stayed for one night while we saw a baseball game.
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AI-generated summary based on recent guest reviews
Dining
Dining is inconsistent, with restaurant/bar closures or limited hours and breakfast frequently unavailable; when open, food and drinks earn praise, and some mornings offer free coffee and pastries.
Related guest reviews
8
Edward
Nov 22, 2024
·
Stayed 2 nights
The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .
The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .
8
Mary
Jun 13, 2023
·
Stayed 2 nights
Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.
Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.
8
Scott
Jul 5, 2024
·
Stayed 3 nights
A little dated but nice. The casual restaurant in the hotel was the best part. Good food and drinks and walk back to your room.
A little dated but nice. The casual restaurant in the hotel was the best part. Good food and drinks and walk back to your room.
8
Cindy
Aug 24, 2024
·
Stayed 5 nights
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.
6
Joy
Oct 19, 2025
·
Stayed 2 nights
The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.
The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.
6
Jodi
Jul 21, 2025
·
Stayed 2 nights
Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.
Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.
2
Daniel
Jun 29, 2025
·
Stayed 1 night
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.
6
todd
Jul 14, 2024
·
Stayed 2 nights
This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.
This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.
8
Judith
Jun 15, 2025
·
Stayed 1 night
No room service but a nice pool
No room service but a nice pool
6
Shaniece
Aug 21, 2025
·
Stayed 1 night
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.
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AI-generated summary based on recent guest reviews
4
Harry
May 8, 2026
·
Stayed 2 nights
Empty not particularly secure
Empty not particularly secure
8
Craig
Mar 19, 2026
·
Stayed 2 nights
When I booked this property I read the reviews and they were terrible. But the room was fine. Plumbing could use some work, but the the bed was soft warm and dry, and the shower hot and wet. No mold or dust bunnies in sight. Staff was great. TV and wifi worked. But no breakfast even through there is a restaurant. Parking looked easy and safe. But I suspect this conference center was built when Aurora had better prospects and is now a money loser for the owners. My brother says the food there is fine, but I had an opposite experience. Still the staff made it right. In any event there are restaurants close by.
When I booked this property I read the reviews and they were terrible. But the room was fine. Plumbing could use some work, but the the bed was soft warm and dry, and the shower hot and wet. No mold or dust bunnies in sight. Staff was great. TV and wifi worked. But no breakfast even through there is a restaurant. Parking looked easy and safe. But I suspect this conference center was built when Aurora had better prospects and is now a money loser for the owners. My brother says the food there is fine, but I had an opposite experience. Still the staff made it right. In any event there are restaurants close by.
10
Ryan
Mar 15, 2026
·
Stayed 1 night
Nice staff clean room good price!
Nice staff clean room good price!
6
Joy
Oct 19, 2025
·
Stayed 2 nights
The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.
The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.
6
JENNIFER
Oct 12, 2025
·
Stayed 1 night
Very dated.
Very dated.
Property Policies
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
FAQs about The Bertram Inn & Conf Ctr Trademark Collection by Wyndham
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately USD 10.00 per person.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
Yes, a roundtrip airport shuttle is available for a surcharge of USD 75.00 per vehicle. This service is available 24 hours.
What accessibility features are available for guests with disabilities?
The property offers wheelchair-accessible registration desk, limited wheelchair accessibility, and assistive listening devices. Elevators are available for easy access to different floors.
Where is the property located in relation to key landmarks?
The hotel is located in Aurora, within a 5-minute drive of ThornCreek Winery and Atlas Cinemas Barrington 10. It is approximately 10.4 miles from MGM Northfield Park and 13.6 miles from Cuyahoga Valley National Park.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available for guests to enjoy.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-09: 146.80238490594482USD
- 2026-09-10: 157.29861549438476USD
- 2026-09-11: 158.91809005371096USD
- 2026-09-12: 155.79087721990967USD
- 2026-09-13: 155.79087721990967USD
- 2026-09-14: 155.79087721990967USD
- 2026-09-15: 155.79087721990967USD
- 2026-09-16: 155.79087721990967USD
- 2026-09-17: 156.16088044451905USD
- 2026-09-18: 156.16088044451905USD
- 2026-09-19: 137.18730086965942USD
- 2026-09-20: 155.8965569043579USD
- 2026-09-21: 150.6821969446411USD
- 2026-09-22: 156.16088044451905USD
- 2026-09-23: 148.61686956533813USD
- 2026-09-24: 156.16088044451905USD
- 2026-09-25: 156.16088044451905USD
- 2026-09-26: 156.16088044451905USD
- 2026-09-27: 156.16088044451905USD
- 2026-09-28: 156.16088044451905USD
- 2026-09-29: 158.9543053270874USD
- 2026-09-30: 156.16088044451905USD
- 2026-10-01: 158.9543053270874USD
- 2026-10-02: 158.82509193139649USD
- 2026-10-03: 139.16366193981935USD
- 2026-10-04: 156.16088044451905USD
- 2026-10-05: 156.16088044451905USD
- 2026-10-06: 158.9543053270874USD
- 2026-10-07: 156.16088044451905USD
- 2026-10-08: 156.16088044451905USD
- 2026-10-09: 152.17601036657715USD
- 2026-10-10: 152.17601036657715USD
- 2026-10-11: 140.6150880395813USD
- 2026-10-12: 152.5853193292847USD
- 2026-10-13: 156.64027546350098USD
- 2026-10-14: 152.5853193292847USD
- 2026-10-15: 153.18003841400147USD
- 2026-10-16: 146.86513554882814USD
- 2026-10-17: 153.16803178094483USD
- 2026-10-18: 156.64027546350098USD
- 2026-10-19: 152.17601036657715USD
- 2026-10-20: 152.17601036657715USD
- 2026-10-21: 152.17601036657715USD
- 2026-10-22: 149.2548462755127USD
- 2026-10-23: 149.2548462755127USD
- 2026-10-24: 152.17601036657715USD
- 2026-10-25: 153.16803178094483USD
- 2026-10-26: 152.17601036657715USD
- 2026-10-27: 152.17601036657715USD
- 2026-10-28: 152.17601036657715USD
- 2026-10-29: 152.17601036657715USD
- 2026-10-30: 156.16088044451905USD
- 2026-10-31: 148.14108896917725USD
- 2026-11-01: 340.4161099963379USD
- 2026-11-02: 369.1308254932861USD
- 2026-11-03: 340.4161099963379USD
- 2026-11-04: 340.4161099963379USD
- 2026-11-05: 340.4161099963379USD
- 2026-11-06: 340.4161099963379USD
- 2026-11-07: 313.43880403430177USD
- 2026-11-08: 314.66465285131835USD
- 2026-11-09: 369.1308254932861USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 25.00 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a first aid kit
- Contactless check-out is available.
- Fee for buffet breakfast: approximately USD 10.00 per person
- Airport shuttle fee: USD 75.00 per vehicle (roundtrip)
- Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator / Lift
Business Center
Safe-Deposit Box
Fitness Facilities
Luggage Storage
General
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Wheelchair Accessible (Limited)
Wheelchair-Accessible Registration Desk
Parking
Airport Transportation (surcharge)
Area Shuttle (free)
Parking (Self) (free)
Activities
Fitness Facilities
Arcade/Game Room
Newspapers in Lobby (surcharge)
Services
Business Center
Elevator / Lift
Safe-Deposit Box
Laundry service
Luggage Storage
24-Hour Front Desk
Banquet Hall
Concierge Services
Tours/Ticket Assistance
Internet
Free Wi-Fi
Internet (Wired) (free)