We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff.
We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff.
