Leonardo Club Hotel Dead Sea - All Inclusive

You could see that the hotel had several years with Covid and war, so I feel sorry for that. When we were there it was full packed of people. We reacted on the extreme high sound wolum at the pool. The food is excellent.

Waited an hour at check-in, room was not even ready at check-in time. 2 hours after check in time they tell me there is an issue with the room, so they had to give me a room which was not as nice as what I reserved, but they did give me a partial refund. The hotel in general is not maintained well, from missing elevator buttons, to dented bath tubs, to stained towels. The food was plentiful, but not very high quality and definitely looked better than it tasted. Definitely was able to find things that tasted good, but not amazing. Overall, the children had a great time either at the pool, or the kids club. If you lower expectations or already have relatively low expectations, you really can have a great time here at the resort. I don't regret staying here, however it definitely would have been better if the hotel invested more to do basic maintenance.

In the hotel industry, it is often said that the reception desk is the heart of the hotel. Unfortunately, in this case, this heart is not functioning as it should. From our very first contact with the reception team, we experienced a very unprofessional approach. A young receptionist with long black hair tied in a ponytail was unfriendly, cold, and showed a lack of respect towards the guest. Instead of a feeling of hospitality, we experienced an unpleasant atmosphere, which unfortunately affected our overall impression of the stay. During the conversation, another member of the reception team joined in. Instead of calmly helping to resolve the situation, he raised his voice and interrupted the conversation. Such behaviour should not happen in a hotel that aims to maintain high standards of service. This is a great disappointment, because the hotel itself has many advantages. The food is very tasty, the rooms are clean and well maintained, the entertainment is very well organised, and the swimming pool is a great asset of this place. Another major advantage is the hotel’s perfect location — directly on the Dead Sea, creating a unique atmosphere and allowing guests to fully enjoy the beauty of this region. The hotel has everything needed to create wonderful memories and encourage guests to return. Unfortunately, the first impression and the interaction with the reception team left a significant disappointment. I hope the management will pay attention to the quality of servi

We stayed at Leonardo Club Hotel Dead Sea for a family vacation. The hotel has a lot of potential because it has a private beach near the Dead Sea, a spa with a saltwater pool and jacuzzi, and an excellent regular swimming pool. However, the hotel needs immediate renovation, as the building itself is in very poor condition. We received a renovated room, but even there, the room did not have a hair dryer. When I called room service and asked for one, they promised to bring it to me, but I never received it. This was very disappointing and showed poor customer service. Unfortunately, because of the condition of the hotel and the service issues, I would not recommend staying here.

Our initial experience upon arriving at the hotel was extremely disappointing. We had to wait in line for over an hour just to check in because there was only one reception desk operating. Even when two additional hotel staff members arrived, they continued serving everyone through that same single desk, which made no sense and caused unnecessary delays. What was even more frustrating was that when it finally became our turn, nobody apologized for the excessive wait. It felt like a complete disregard for the hotel’s guests and their time. Aside from the check-in experience, there were several positive aspects. The room was large and spacious, the bed was comfortable, the location right next to the beach was excellent, and the food was very good. However, the hotel itself is quite old and would benefit from a renovation. In addition, most of the staff at the various service points were not particularly friendly or welcoming to guests. Overall, while the room, food, and location were good, the poor service and unacceptable check-in experience significantly impacted our stay.