The check in staffer was fine, she let us get in to our room a little earlier which was great because we had been traveling for several hours. And when I asked for an extra set of towels (2 adults and 1 teen) she brought them fairly quickly. Room was ok you get what you pay for, furniture a lil old and a very small tv. Bathroom was clean and fine, so were beds. Once we adjusted the thermostat it was warm. They could do better snow clean up on the property, other guests had to shovel out a spot to park and get in to their cottage. As for check out, their time was 11am, not a big deal because we had to get back on the road by 9:30 am. At 9am a male staffer was banging on our door. Thankfully we were already dressed and getting ready to go. I said " Yes?" And then got " Oh Sorry". My car was parked outside of our room so I stepped out to pack the car, my mother was then coming out the room and he returned and told her sternly to go return the keycards. I saw the interaction and told him check out was technically 11am so he could now wait. Breakfast was bagels or cereal, yogurt, juice and coffee and some fruit. No hot food but they had a toaster and microwave. There were no non-dairy options. Glad we only had a 1 night stay. I wouldn't stay more than that.
The check in staffer was fine, she let us get in to our room a little earlier which was great because we had been traveling for several hours. And when I asked for an extra set of towels (2 adults and 1 teen) she brought them fairly quickly. Room was ok you get what you pay for, furniture a lil old and a very small tv. Bathroom was clean and fine, so were beds. Once we adjusted the thermostat it was warm. They could do better snow clean up on the property, other guests had to shovel out a spot to park and get in to their cottage. As for check out, their time was 11am, not a big deal because we had to get back on the road by 9:30 am. At 9am a male staffer was banging on our door. Thankfully we were already dressed and getting ready to go. I said " Yes?" And then got " Oh Sorry". My car was parked outside of our room so I stepped out to pack the car, my mother was then coming out the room and he returned and told her sternly to go return the keycards. I saw the interaction and told him check out was technically 11am so he could now wait. Breakfast was bagels or cereal, yogurt, juice and coffee and some fruit. No hot food but they had a toaster and microwave. There were no non-dairy options. Glad we only had a 1 night stay. I wouldn't stay more than that.
