CityStay Hotel

My husband has been going up to London for Merchant Navy Day for a number of years now, and has always stayed at City Stay for at least the past 12 of them. Classed as a budget hotel it is more than adequate for his needs. 2 minutes from the tube to Kings Cross Station it is ideally situated. The rooms are clean and the bathroom is a reasonable size, but being an older building the stairs to the upper floors are not the widest! There is a small friendly lively pub nearby with tables outside if you prefer something quieter. There is a garage opposite with an onsite co-op shop and a Sainsburys store a short walk away to purchase your own food. The kitchen is situated downstairs and is stocked with basics, bread, milk, serials etc, as well as cooking facilities. Obviously the state of the kitchen is dictated by the guests who use it but always starts off very clean daily. There is also a small lounge with tv for socialising. If you are visiting London for sightseeing then you save a lot on normal accommodation prices. You can pay at the hotel and they do have a 24hr cancellation policy.

It’s really well situated, right next to the DLR. The room itself was as basic as you could get - the sheets were clean and new, but it was definitely not very clean, look like a deep clean hadn’t been done in there in a long time. It wasn’t disgusting, just not perfect. The shower was like a dribble, but there was a great TV with smart features. On a budget, it was pretty much exactly what I needed, but if you’re looking for anything other than a clean bed I’d think twice. No other facilities in the hotel - it’s less a hotel than a bunch of separate rooms. Like a hostel with an upgrade. Tbf I’d probably go again if I was in a dire need, but if you can find somewhere else for £50 that meets your needs I might advise doing that. Lol

"Parking" is minimal and you get charged to use a space around the corner. Room was small but clean. Very little room in bathroom. You are getting what you pay for. Convenient to bow road tube station, short walk to ABBA and London Stadium.

It was clean, and has parking which is helpful. Having wi-fi was helpful. The furniture could do with modernising.

The room was satisfactory but the dining area for breakfast boone was thede and askex and was told we we're to make our own we was under the impression that we get a cooked breakfast and served by them we had no tea or coffee at all so not happy and wouldn't stay there again

Everything good for the price, clean and decent size room free coffee fruit cereal and toast in kitchen. I’ll definitely be back and right next door to dlr Bow rd

Hotel facilities were basic but everything you would need was provided. Friendly helpful staff & hotel situationed next door to the DLR overground & 200 yards from the underground. Room provided had toilet & shower, separate kitchen area, dining table & free wi-fi. There is a convenience store over the road from the hotel also. Would definitely stay there again.

Comfortable room with shared kitchen and breakfast included

Hotel ‘room’ was out the back and up 3 flights of fire escape stairs. Bed was broken so any slight move made a noise. ‘Breakfast included’ was non existent. No evidence of any dining area or breakfast and no mention of breakfast by hotel staff. Daily housekeeping was clean towels left in a bag out side the room on one occasion. Carpets in room and flooring in kitchenette and bathroom disgusting. Food left in kitchen cupboards from previous stayers. Rat/mouse traps visible next to fridge. Used face mask left in top of wardrobe. Curtains hanging off the railing and overall decor was sub standard. No drawers to put clothing. Only one small bedside with 2 drawers and a wardrobe with no hangers provided. Towel rail in bathroom was not fixed to the wall so kept coming away. Not at all soundproof, woken throughout the night by various stayers walking past outside the window on the fire escape landing talking. Doors banged when closing, could even hear the extractor fan from the bathroom next door in our ‘room’. If the room was not ‘non refundable’ I would have cancelled this hotel and found somewhere else to stay.

Poor kitchen facilities and poor maintenance

It’s really well situated, right next to the DLR. The room itself was as basic as you could get - the sheets were clean and new, but it was definitely not very clean, look like a deep clean hadn’t been done in there in a long time. It wasn’t disgusting, just not perfect. The shower was like a dribble, but there was a great TV with smart features. On a budget, it was pretty much exactly what I needed, but if you’re looking for anything other than a clean bed I’d think twice. No other facilities in the hotel - it’s less a hotel than a bunch of separate rooms. Like a hostel with an upgrade. Tbf I’d probably go again if I was in a dire need, but if you can find somewhere else for £50 that meets your needs I might advise doing that. Lol

Very dirty

I just needed a place to sleep. It was clean, but ver sparse. The price was very good, so I have no complaints.

Absolutely disgusting. Stank of smoke and poo! Filthy room and generally dirty. Things broken everywhere

The room was dirty there was stains and empty beer cans the shower was yellow and I got bed bug bites. The man at the desk was nice though.

Location is great, however the room was not particularly clean and the plug sockets was hanging loose off the wall. Also i had to wait outside for 20minutes before i could check in as there was no one at the desk.

This is a budget hotel, the bedding was clean, there was a lock on the door, it was near the to tube - ideal. There was mold on the ceiling, stuff in the room was broken, there was no kettle, and so on, but this is why it was so cheap for London. If everything was perfect the price would be easily double.

This was the cheapest place to stay in the area. I did not expect more than basic. The sheets all looked clean and the room was ok The bathroom was clean and a decent shower

I recently stayed at this hotel for two nights, booked through Hotel.com. The photos on the website looked great, but upon check-in, I was shocked by the actual state of the room. It was filthy dust covering the floor, dirty walls, an unclean bed, and a grimy bathroom. The room looked nothing like the photos, which, upon closer inspection, seem to have been taken in 2008. These rooms are genuinely unfit for anyone to stay in, and it’s clear they haven’t been maintained or cleaned in a long time. This experience left me deeply disappointed, as I trusted Hotels.com to provide accurate listings. I believe this hotel should be removed from the site, as it damages the platform’s reputation.

Bedding was clean, bathroom was clean and towels were clean. Whole place could do with a makeover but I’d stay again. Was convenient for tubes and overhead to get where we wanted to go. Lovely restaurant next door and pub over the road was really good. If you are looking for a cheap getaway then this is ideal.

It’s really well situated, right next to the DLR. The room itself was as basic as you could get - the sheets were clean and new, but it was definitely not very clean, look like a deep clean hadn’t been done in there in a long time. It wasn’t disgusting, just not perfect. The shower was like a dribble, but there was a great TV with smart features. On a budget, it was pretty much exactly what I needed, but if you’re looking for anything other than a clean bed I’d think twice. No other facilities in the hotel - it’s less a hotel than a bunch of separate rooms. Like a hostel with an upgrade. Tbf I’d probably go again if I was in a dire need, but if you can find somewhere else for £50 that meets your needs I might advise doing that. Lol

"Parking" is minimal and you get charged to use a space around the corner. Room was small but clean. Very little room in bathroom. You are getting what you pay for. Convenient to bow road tube station, short walk to ABBA and London Stadium.

It was clean, and has parking which is helpful. Having wi-fi was helpful. The furniture could do with modernising.

The curtains in the room did not open or close. The blinds in the room were broken and did not work properly. There was what looked like a old combi boiler in the kitchen area, which we thought would help keep us warm as it was chilly outside, but the radiator in the room did not work. If you are looking for somewhere to get a few hours sleep (and you are a heavy sleeper) then this place is average, there is some water pumps (or similar) that run loud (think I got approx. 4 hours sleep the first night. Staff are polite and friendly, it is about 3-5 minutes walk to the closest subway station, Abbey Road is approx 7 minutes away from the hotel. Room was reasonably clean,doesn't look like it has been decorated (or painted) for a long time. No disabled access. As I said for somewhere to sleep and store clothes for short break, it is OK, but if you want any sort of luxury (like working curtains / blinds to block out the morning sun) then wait until they have sorted these problems out.

The flat is big. The bed also is confortable. The kitchen service is good and included. Unlikely, many details in the structure could be better.

By far Dirtiest hotel I’ve stayed in as I was going in it smelt of onions the carpet in halls was thick with dust got to my room the bathroom stunk of feet and sweat between tiles was black don’t know if it was dirt or mold felt unclean getting shower and when I arrived my room was like a oven because the heating had been left on full in there and my radiator controller was broken in the room I went to reception and he had to turn off heating on my whole floor as my heater was broke. Nd stuck on full it took hours of leaving window open to finally cool it down I didn’t sleep till about 3-4 am had to leave window open all weekend because they kept turning heating on the beds are very uncomfortable the bedding was inside out dirtiest hotel I’ve stayed in by far i would advise to stay somewhere else I understand it’s a bit cheaper than other hotels but no need for it to. Be that dirty

Comfortable room with shared kitchen and breakfast included

This is a budget hotel, the bedding was clean, there was a lock on the door, it was near the to tube - ideal. There was mold on the ceiling, stuff in the room was broken, there was no kettle, and so on, but this is why it was so cheap for London. If everything was perfect the price would be easily double.

The shower head is high and fixed. It is very difficult to keep hair dry. And, the heater is either too hot or none.

Poor kitchen facilities and poor maintenance

I liked that it was available and not extortionate! And the member of staff I interacted with was lovely!

Hotel was fine; bed was clean. Only bad points; some noise from outside but nothing too bad. Room a bit tatty. At the price it’s what you would expect. No cold water in the bathroom; only hot. Beware that after booking online via an agent, it is advisable to call them to confirm; there seemed to be some confusion with the receptionist as a result of this. And also they require ID (driving license/passport) for check in. Would stay again.

The staff very helpful put us in the ground floor cause the heat was so bad witch was good

Very nice, good hospitality

Good customer service friendly staff. Easy to get to the 02

The staff were friendly and helpful

I had a very bad experience with our stay in CityStay hotel. The room is not worth the rent at all. Heater in our room was not working and we asked them to check it but they never did. We asked them again but no response. We had to survive the cold nights without heater. Also cleanliness is very poor.

Location is great, however the room was not particularly clean and the plug sockets was hanging loose off the wall. Also i had to wait outside for 20minutes before i could check in as there was no one at the desk.

This "hotel" is a dump, dirty, and with rude staff. The room I got looked nothing like the pictures. It was a windowless room in the basement, with the walls, carpet, furniture and bathroom fittings all in bad need of renovation - probably the last time anything was updated was in the 1980s. The plywood door was shaking every time my neighbors slammed their doors (about every 15 minutes). There was a "breakfast room" right next to my room that stunk of burned oil, the food smell was so penetrating that I could smell it on my clothes after just walking across the space. An incredibly loud fire alarm went out at 1am. I asked the receptionist what it was about, and he said that someone was cooking in the basement "breakfast room" (yes, at 1am) and added that "it happens all the time". Checkout time was 11am. At 10:25, someone knocked on my door and said "checkout time is 11". I said I knew, but it was only 10:25. At 10:57, she knocked again saying it was "11 o\'clock". I said, no, actually it was 10:57 (I was ready to leave). Her reply? "Now it is 10:58". I exited the room at 11:00, telling her that this was rude and unnecessary, and she started explaining how she had to clean the room to get it ready for the next guest - despite the fact that I left on time. After leaving the hotel, I noticed that although I paid on arrival, they charged me again for my stay on my card on file with Expedia, so now I need to get that refunded. Advice: stay somewhere else.

My bedsheet was not changed. They kept for me an already used one with stains on it and they deliberately laid the bed with the other side of the bedsheets just for me not to recognise it meanwhile l gave them prior notice of my checking time. The kitchen and fridge also is very unkept. The fridge is very old and atleast needs to be kept neat. Bad customer sevice

Safe town, Beaulful aria, Convenient transportation

Very basic hotel, but clean and cheap. Excellent access to underground

It’s really well situated, right next to the DLR. The room itself was as basic as you could get - the sheets were clean and new, but it was definitely not very clean, look like a deep clean hadn’t been done in there in a long time. It wasn’t disgusting, just not perfect. The shower was like a dribble, but there was a great TV with smart features. On a budget, it was pretty much exactly what I needed, but if you’re looking for anything other than a clean bed I’d think twice. No other facilities in the hotel - it’s less a hotel than a bunch of separate rooms. Like a hostel with an upgrade. Tbf I’d probably go again if I was in a dire need, but if you can find somewhere else for £50 that meets your needs I might advise doing that. Lol

Room 8. Two single beds. Clean sheets. Clean room. Comfortable bed. Felt safe. Good location for ABBA. Old building. But ok. Parking at a cost. Was able to park for the next day while sightseeing. Would stay again

Good location, staff helpful

The curtains in the room did not open or close. The blinds in the room were broken and did not work properly. There was what looked like a old combi boiler in the kitchen area, which we thought would help keep us warm as it was chilly outside, but the radiator in the room did not work. If you are looking for somewhere to get a few hours sleep (and you are a heavy sleeper) then this place is average, there is some water pumps (or similar) that run loud (think I got approx. 4 hours sleep the first night. Staff are polite and friendly, it is about 3-5 minutes walk to the closest subway station, Abbey Road is approx 7 minutes away from the hotel. Room was reasonably clean,doesn't look like it has been decorated (or painted) for a long time. No disabled access. As I said for somewhere to sleep and store clothes for short break, it is OK, but if you want any sort of luxury (like working curtains / blinds to block out the morning sun) then wait until they have sorted these problems out.

It’s absolutely no frills but for a solo traveler who’s often in London, that’s completely fine. The proximity to the tube is pretty good, and I loved the easy access to the DLR.

Everything good for the price, clean and decent size room free coffee fruit cereal and toast in kitchen. I’ll definitely be back and right next door to dlr Bow rd

This is a budget hotel, the bedding was clean, there was a lock on the door, it was near the to tube - ideal. There was mold on the ceiling, stuff in the room was broken, there was no kettle, and so on, but this is why it was so cheap for London. If everything was perfect the price would be easily double.

Bedding was clean, bathroom was clean and towels were clean. Whole place could do with a makeover but I’d stay again. Was convenient for tubes and overhead to get where we wanted to go. Lovely restaurant next door and pub over the road was really good. If you are looking for a cheap getaway then this is ideal.

It was messy, old and loud. The included continental breakfast was basically a free of charge usage possibility of the basement kitchen. Not to recommend.

My husband has been going up to London for Merchant Navy Day for a number of years now, and has always stayed at City Stay for at least the past 12 of them. Classed as a budget hotel it is more than adequate for his needs. 2 minutes from the tube to Kings Cross Station it is ideally situated. The rooms are clean and the bathroom is a reasonable size, but being an older building the stairs to the upper floors are not the widest! There is a small friendly lively pub nearby with tables outside if you prefer something quieter. There is a garage opposite with an onsite co-op shop and a Sainsburys store a short walk away to purchase your own food. The kitchen is situated downstairs and is stocked with basics, bread, milk, serials etc, as well as cooking facilities. Obviously the state of the kitchen is dictated by the guests who use it but always starts off very clean daily. There is also a small lounge with tv for socialising. If you are visiting London for sightseeing then you save a lot on normal accommodation prices. You can pay at the hotel and they do have a 24hr cancellation policy.

The flat is big. The bed also is confortable. The kitchen service is good and included. Unlikely, many details in the structure could be better.

The room was satisfactory but the dining area for breakfast boone was thede and askex and was told we we're to make our own we was under the impression that we get a cooked breakfast and served by them we had no tea or coffee at all so not happy and wouldn't stay there again

Everything good for the price, clean and decent size room free coffee fruit cereal and toast in kitchen. I’ll definitely be back and right next door to dlr Bow rd

Hotel facilities were basic but everything you would need was provided. Friendly helpful staff & hotel situationed next door to the DLR overground & 200 yards from the underground. Room provided had toilet & shower, separate kitchen area, dining table & free wi-fi. There is a convenience store over the road from the hotel also. Would definitely stay there again.

Comfortable room with shared kitchen and breakfast included

Hotel ‘room’ was out the back and up 3 flights of fire escape stairs. Bed was broken so any slight move made a noise. ‘Breakfast included’ was non existent. No evidence of any dining area or breakfast and no mention of breakfast by hotel staff. Daily housekeeping was clean towels left in a bag out side the room on one occasion. Carpets in room and flooring in kitchenette and bathroom disgusting. Food left in kitchen cupboards from previous stayers. Rat/mouse traps visible next to fridge. Used face mask left in top of wardrobe. Curtains hanging off the railing and overall decor was sub standard. No drawers to put clothing. Only one small bedside with 2 drawers and a wardrobe with no hangers provided. Towel rail in bathroom was not fixed to the wall so kept coming away. Not at all soundproof, woken throughout the night by various stayers walking past outside the window on the fire escape landing talking. Doors banged when closing, could even hear the extractor fan from the bathroom next door in our ‘room’. If the room was not ‘non refundable’ I would have cancelled this hotel and found somewhere else to stay.

This "hotel" is a dump, dirty, and with rude staff. The room I got looked nothing like the pictures. It was a windowless room in the basement, with the walls, carpet, furniture and bathroom fittings all in bad need of renovation - probably the last time anything was updated was in the 1980s. The plywood door was shaking every time my neighbors slammed their doors (about every 15 minutes). There was a "breakfast room" right next to my room that stunk of burned oil, the food smell was so penetrating that I could smell it on my clothes after just walking across the space. An incredibly loud fire alarm went out at 1am. I asked the receptionist what it was about, and he said that someone was cooking in the basement "breakfast room" (yes, at 1am) and added that "it happens all the time". Checkout time was 11am. At 10:25, someone knocked on my door and said "checkout time is 11". I said I knew, but it was only 10:25. At 10:57, she knocked again saying it was "11 o\'clock". I said, no, actually it was 10:57 (I was ready to leave). Her reply? "Now it is 10:58". I exited the room at 11:00, telling her that this was rude and unnecessary, and she started explaining how she had to clean the room to get it ready for the next guest - despite the fact that I left on time. After leaving the hotel, I noticed that although I paid on arrival, they charged me again for my stay on my card on file with Expedia, so now I need to get that refunded. Advice: stay somewhere else.

Bedding was clean, bathroom was clean and towels were clean. Whole place could do with a makeover but I’d stay again. Was convenient for tubes and overhead to get where we wanted to go. Lovely restaurant next door and pub over the road was really good. If you are looking for a cheap getaway then this is ideal.