Best Western Orlando Gateway Hotel

I’ve stayed here before without issues, but this time, the housekeeping team had issues. Night One of our stay started with a baby German cockroach on our door and housekeeping did not come to our room one during our 5 night stay. They kept leaving notes saying that they needed to get in to clean when the do not disturb sign wasn’t even on the door. We had to go ask for towels and for them to take the trash one day when we happened to see housekeeping skip our room again. Not sure if I’ll ever stay here again after this visit, which is sad because the hotel location is convenient to Universal and we have stayed here 3 times before without issues.

Besides the front desk staff being amazing this is the worst hotel I’ve ever stayed at. My family and I went home with welts and rashes. There was a visible blood stain on the sheet and they may have a bed bug problem, or at the very least they do not wash their sheets, disgusting. I was initially assigned a room that smelled dirty and like someone was smoking. Front desk was gracious enough to switch our rooms, however the room my family stayed at ended up having plumbing issues. Toilet wouldn’t flush, water in the tub and sink wouldn’t go down. DO NOT stay here.

Bed frames could use an update, but otherwise excellent hotel. This is not a resort and should not have a resort fee.

Good for what we needed. We wanted something very close to Universal property. Smelled like weed on first and second floors. Our room smelled musty. First shuttle reeked of cigarette smoke. We also had to get out of bed when the fire alarm went off. Room was alright - paint job wasn’t great. Good cake at the restaurant!:)

Staff was friendly. Room was clean