Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7 AM to 11 AM for a fee of approximately USD 7 to 15 per person.

Are pets allowed at the property?

Yes, the property allows dogs only, with a maximum weight of 60 pounds for one dog or a combined weight of 60 pounds for two dogs. Certain breeds are not permitted, and there is a pet fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, the hotel provides a complimentary shuttle service to the Universal Transportation Center. Guests should arrange transfers directly with the property.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, elevators, and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to key attractions?

The property is located in the International Drive District, within a 5-minute drive of Universal Orlando Resort and Orlando International Premium Outlets. It is also close to attractions such as CoCo Key Water Resort (0.6 mi) and Universal Studios Florida (2.4 mi).

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available for guests. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are welcome at the property. Kids can stay for free up to a certain age, although specific age details are not provided.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for requests regarding additional sleeping arrangements.

Westgate Palace Hotel - Universal Resort in Orlando

Average nightly price at Westgate Palace Hotel - Universal - I-Drive by month, last 12 months (USD)
Month	Average price
March	$100
April	$271
May	$178
June	$198
July	$148
August	$91
September	$193

What guests think

At Westgate Palace Hotel / Universal / I-Drive, travelers highlight spacious two-bedroom suites with full kitchens and laundry, friendly staff, and a convenient location near Universal and International Drive with a free shuttle, making it practical for families and groups.

Common drawbacks include limited or closed on-site dining, no daily housekeeping, and a shuttle schedule with only a few set times. Parking can be challenging at peak times, some amenities or courts are occasionally closed for renovations, and maintenance or cleanliness can be inconsistent between rooms. Guests appreciate the large pool, lake views, and gated security, though area road construction can complicate access. Overall, expect a convenient home-style base for Universal with notable value but some amenity and service compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large outdoor pool and hot tub are popular, and a free shuttle runs to Universal. Downsides include limited parking with off-site overflow at busy times, occasional elevator waits, and some amenities (courts/bar) closed or limited during renovations.

Related guest reviews

10

Annmarie Lee

Jul 27, 2025

·

Stayed 8 nights

Awesome stay! Pool is amazing and staff is friendly!

10

Antonio Dela

Jul 27, 2025

·

Stayed 7 nights

Nice facilities. Swimming pool, gym, hot tub.

10

Lisa

Jul 8, 2025

·

Stayed 3 nights

Our family of five loved our stay at Westgate! It was amazing having a full kitchen, two bedrooms, two full baths, AND a washer/dryer during our stay in Orlando. The hotel was extremely clean, staff welcoming, and the pool was a great size. It was absolutely beautiful. We highly recommend!

10

David

Mar 20, 2025

·

Stayed 2 nights

Large clean room. Nice pool facilities easy access to Universal using free shuttle bus.

10

Gretys

Dec 29, 2024

·

Stayed 3 nights

The only negative thing about the property is that they don’t have enough parking space onsite and you would have to park a few blocks away. The parking lot does have 24/7 security patrols and someone available to transport you back to the property, but I still found it inconvenient. Aside from that, I really liked the 2 room suit and the cleanest and comfort.

10

Shady

Jun 29, 2025

·

Stayed 4 nights

Absolutely loved this place! Everything was so clean. They were so quick to respond to your needs. Pool is great and it’s close to so many shops and restaurants! Also loved that there was safety with the gated entry!

8

bin

Feb 18, 2025

·

Stayed 3 nights

The 2-bed suite is good sized. However, the wait for elevator was extensive. Also, the on-site resaurant offers very limited options. On the good side, parking is easy and this place is close to Universal.

10

Gregory

Nov 23, 2024

·

Stayed 5 nights

The property was well maintained. The pool area was very clean. Towels always waiting.

10

Rebecca

Apr 8, 2025

·

Stayed 3 nights

Staff was super friendly and helpful and loved the convenience of being able to communicate with them by text. FREE shuttle to and from Universal saved us a bundle and was so convenient. Pool was perfect. Our 2 bedroom family suite was just perfect and the ability to cook and eat in our room is so beneficial. We only ate out once a day and had food in the room for the other two meals a day. Kids were disappointed that Bball court was closed due to renovations but they want to go back- as do I!

10

melani

Jul 6, 2025

·

Stayed 3 nights

Amazing and well maintain facilities

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Cleanliness

Many guests describe rooms and common areas as very clean. However, there are recurring reports of inconsistent cleanliness, including dusty rooms or windows, stained linens, and occasional pests (ants, a cockroach, and a rare bedbug report).

Related guest reviews

10

Angel

Aug 13, 2025

·

Stayed 7 nights

Very nice clean place

2

eduardo

Feb 9, 2025

·

Stayed 2 nights

I love Westgate, I stay at all your properties every time I go to Orlando or Kissimmee. This particular time once I checked into the room, I found bedbugs and a spider on the beds. I found a bedbug on the mattress and a big one inside the pillow. The spider was in the other room, crawling all over the bed.I called the front desk. they sent somebody up to investigate it and gave us a new room. Here was where the problem lies. They told me that they would have management talk to me the next day about the bugs. And no one ever came or called me about it. I have video and pictures of the bugs. It kind of ruined it for my wife because the rest of the stay, she could not sleep very well.

6

Angela

Aug 3, 2025

·

Stayed 2 nights

We found a cockroach in the room. Some linen was dirty.

10

Bakhtiyor

Jun 10, 2025

·

Stayed 2 nights

Clean

10

Lissette

Jul 21, 2025

·

Stayed 4 nights

The property is excellent, love the rooms, extremely clean all around, the staff is very friendly, will definitely be back.

2

Jennifer

May 27, 2025

·

Stayed 2 nights

Room was not clean and very dusty. Towels are permanently stained. Front was not friendly and welcoming everyone is in a rush.

10

Stephanie

Feb 28, 2024

·

Stayed 3 nights

Very nice rooms, clean. The only minor issue was very low water pressure in one of the showers. I would stay here again.

10

Todd

Mar 5, 2025

·

Stayed 7 nights

Overall a great place to stay, would do so again, but I'll include some of the nitty gritty to be totally honest. First of all we booked it partly because it has a shuttle to universal and has two bathrooms for our group of 6. But the shuttle has only one leave time 9:30am and one return time 6:30pm which didn't work for us. We had a suite, the marble throughout was really nice. The main bathroom had a toilet/shower area separated by a door to the sinks so it was easier for multiple people to get ready.The beds were comfy, it had laundry in the room, the kitchen had almost everything you could need but the knives were truly terrible-dangerously dull- and there was no baking sheet which would have been helpful as well as a couple of larger serving bowls. There were sugar ants the morning after so be careful if ANYTHING is left out. We were up on the 7th floor. They don't do housekeeping for a suite but it took me a few days to realize there was a broom in the room. Better knives and no ants would have made this place impeccable.

10

Marija

May 30, 2025

·

Stayed 2 nights

Beautiful hotel, perfectly clean. Comfortable beds. Friendly staff. Love this hotel.

2

Vanessa

Oct 29, 2025

·

Stayed 3 nights

Room wasn’t clean. Gym was not sanitary. With the high resort fees you think it be very clean!

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Rooms

Most reviews praise the spacious two-bedroom suites with full kitchens, in-room washer/dryer, and good views—well suited to families. Drawbacks include dated or worn furniture and mattresses in some units, occasional AC or water-pressure issues, hallway noise, and inconsistent Wi-Fi.

Related guest reviews

10

John

Jan 27, 2025

·

Stayed 2 nights

Clean and spacious room. Kitchen had everything we needed. Super close to Universal, shoppes, and restaurants. Sofa bed needs a better mattress.

8

Artyom

Jul 15, 2025

·

Stayed 5 nights

The hotel was just great! Is it just one of those apartment type of hotels which has a full kitchen. We stayed with a family of 4, so we had 2-bedroom apartment. Once you enter, there is a kitchen and a large living room, and 2 bedrooms on the left and right sides. It also has a washer and dryer, dish washer, stove, full size refrigerator and all kinds of kitchenware. The resort had all kinds of things to need to spend nice time. First, it is right next to a very nice lake. It has a very large pool, some basketball and other sport amities, table tennis, and some games for kids. It also has a large parking area, so parking is included. The location is very nice. It is right next to the International road where there are a lot of very cool restaurants. Also, it is very close to Disney parks, Universal, SeaWorld, and other attractions; all withing a short 5-10 minute drive.

10

Mark

Jul 16, 2025

·

Stayed 5 nights

Great room with kitchenette, living room and unexpected extra room with 2 beds! 24/7 gated entrance into the hotel parking lot. Friendly staff.

6

Haley

Nov 3, 2024

·

Stayed 2 nights

We stayed at at westgate palace as a family of 4 for 6 Nights! This resort has the potential to be awesome, however, there are a few things holding it back! We loved the 2 bedrooms, two bathrooms, washer dryer, cleanliness and how quiet it was for the most part. The staff was always friendly and helpful. The drawbacks were the mattresses. We had a terribly uncomfortable, sunk in queen mattress and One terrible twin bed. The other twin mattress was obviously much newer and much comfier. We asked the front desk about switching rooms due to the mattresses being so awful and they did immediately switch our rooms which was great but the only thing better was the queen mattress. In the new room BOTH twin mattress’s were TERRIBLE! Honestly, they need to just throw all of the crappy, old, hard, sunk mattresses away and start over with new ones. The other issues were our keycards stopped working halfway through our stay so we couldn’t get in and had to have them reprogrammed. Kids were SCREAMING in the pool so loudly that we could hear them from our 7th floor room. Not relaxing! The bar and restaurant weren’t open our entire stay which we weren’t expecting. That was one of the selling points for us. Apparently they don’t open them unless it’s super busy so it felt like false advertising! . Saturday and Sunday morning at 7:20 am someone BLASTED music at the pool. It woke us all up from our sleep and we were exhausted from being at the parks late! Not sure what the deal was with that!

10

Lisa

Jul 8, 2025

·

Stayed 3 nights

Our family of five loved our stay at Westgate! It was amazing having a full kitchen, two bedrooms, two full baths, AND a washer/dryer during our stay in Orlando. The hotel was extremely clean, staff welcoming, and the pool was a great size. It was absolutely beautiful. We highly recommend!

8

Jenny

Jul 13, 2025

·

Stayed 4 nights

Our stay was overall good. The rooms were clean, and the view was decent. The bed was a bit too firm for my comfort, which made it a little difficult to sleep well. The AC worked great in the living room and second bedroom, but unfortunately, the main room didn’t get as cool as we would’ve liked. The biggest downside for me was the water pressure in the shower—it was extremely low, which was disappointing. That said, we still enjoyed our time and would consider staying at a Westgate Resort again, possibly at a different location to compare the experience.

10

Satrohan

Mar 20, 2025

·

Stayed 4 nights

Great location except there was a lot of road construction at the time but very close to all amenities and attractions. Very clean hotel, love the 2 bedroom suite, fully equipped kitchen with utensils and laundry. Large pool with kids pool and hot tub too. It was nice to have onsiite Starbucks and a restaurant to dine.

8

Leanne

Nov 25, 2024

·

Stayed 2 nights

Very big, clean rooms. Not insulated well, the noise in the hallway is echos loud in the rooms. Orlando is a port town, so many guests stay out until 2-3 a.m.

10

Gregory

Jan 5, 2025

·

Stayed 6 nights

Deluxe room was exactly as advertised - 2 bedrooms, 2 bathrooms, 3 TVs, washer/dryer, living room and kitchen. Nice countertops and well appointed. Super close to Universal and walkable to International Drive. Friendly staff, would stay here again!

8

MIRNA

Oct 6, 2024

·

Stayed 5 nights

Spacious and comfortable rooms. Amenities were good. My only complaint is that the air-condition unit was very noisy making it uncomfortable to sleep through the night.

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Service

Staff are frequently praised as friendly and helpful, with easy check-in and responsive maintenance. Experiences vary, though, with some reports of slow or unhelpful service, difficulty obtaining towels or credits, and inconsistent follow-through.

Related guest reviews

10

Ian

Oct 21, 2025

·

Stayed 5 nights

Perfect location for Universal / I-drive vacation. Free parking, free Universal shuttle bus and easy stroll to ICON and Pointe Orlando. Staff were super friendly and helpful 👍👍👍👍

6

Hemangi

Feb 15, 2025

·

Stayed 3 nights

The property was nice to stay on but the service and accommodation of staff was very difficult. We didn’t have enough towels and when requested we were told they were out and gave us pool towels reeked of chlorine. The front desk was very difficult with our requests. The location of the place and convenience was why we picked this place. Overall a good stay.

2

Tiffanie

Jul 9, 2025

·

Stayed 10 nights

Seemed to be a great choice until 3 kids and myself got stuck in the elevator between the floors. Our room was on the 18th floor. Yes those things can happen. We had to move rooms, from 18th to 2nd floor and nothing but problem. Kitchen drain was clogged 3 times and the dishwasher was overflowed with old nasty water and we never even used it. They needed to replace the whole dishwasher and it still clogged up. Gave up at this point. They are not willing or empathetic at all. The only one that was absolutely a pleasant to see and talk too was Marylin (Philippines) at their front desk. Sweet as pie and understanding. In my opinion as a guest of the hotel Lesley should be fired and the GM isn’t the nicest. We did rent another room last minute for family but that was a waste of $800 and they were highly disappointed as well. I would recommend do your research and stay away from WestGate Palace Universal / I- Drive. We stayed for 11 days and if I could have left and gotten a full refund we would have been better off sleeping at a motel 6.

10

Amanda

Apr 5, 2025

·

Stayed 7 nights

Staff was super friendly and helpful and the property was beautiful.

10

Annemarie

Jul 22, 2025

·

Stayed 6 nights

The staff were all friendly and helpful.

10

Wildializ

Jul 31, 2025

·

Stayed 6 nights

I arrived with my family at Westgate and the check in process was easy. Staff helpful and friendly. The room was comfortable and clean. Loved the place. Very near the Universal parks. Will stay again.

2

Artak

Jan 8, 2025

·

Stayed 6 nights

Have never experienced more ignorant, negligent and careless staff before in my life. You have to literally call 10 times, then go to front desk 4 times and beg for a room or pool towel every day, and wait for hours to receive it. And this is just one of many examples. Will never return to any Westgate property, and won't recommend anybody.

10

Douglas

Oct 19, 2025

·

Stayed 2 nights

The staff was friendly, easy to check in and check out. The rooms were clean. Overall perfect!

10

Melissa

Jul 3, 2025

·

Stayed 4 nights

The staff were amazing! All the amenities in the room were perfect. I most loved having the washer and dryer in the room. It was like having an apartment all to ourselves and I really didn’t hear other guests like you do in a typical hotel.

10

Angel

May 27, 2024

·

Stayed 3 nights

The staff make all the difference

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Location

Location is very convenient for Universal and International Drive, with restaurants and shops nearby and gated entry adding a sense of safety. Ongoing area road construction periodically makes access and navigation more difficult.

Related guest reviews

10

Ian

Oct 21, 2025

·

Stayed 5 nights

Perfect location for Universal / I-drive vacation. Free parking, free Universal shuttle bus and easy stroll to ICON and Pointe Orlando. Staff were super friendly and helpful 👍👍👍👍

10

Chris

Feb 19, 2025

·

Stayed 3 nights

We had a great stay here. Conveniently located to the parks and airport and it was very clean and comfortable

8

Artyom

Jul 15, 2025

·

Stayed 5 nights

The hotel was just great! Is it just one of those apartment type of hotels which has a full kitchen. We stayed with a family of 4, so we had 2-bedroom apartment. Once you enter, there is a kitchen and a large living room, and 2 bedrooms on the left and right sides. It also has a washer and dryer, dish washer, stove, full size refrigerator and all kinds of kitchenware. The resort had all kinds of things to need to spend nice time. First, it is right next to a very nice lake. It has a very large pool, some basketball and other sport amities, table tennis, and some games for kids. It also has a large parking area, so parking is included. The location is very nice. It is right next to the International road where there are a lot of very cool restaurants. Also, it is very close to Disney parks, Universal, SeaWorld, and other attractions; all withing a short 5-10 minute drive.

10

christelle

Apr 22, 2024

·

Stayed 5 nights

This property is very close to Universal parks. It's very clean, quiet and family oriented. My apartment was very spacious. I would recommend it.

10

Alexander

Mar 22, 2025

·

Stayed 5 nights

Nice hotel but was construction on road was blocked in because plus noises and smells not hotels fault

10

Pana Chia

Mar 19, 2025

·

Stayed 5 nights

A lot of construction and having to go around another 10 mins to go to the other side because of construction

10

Miguel

Aug 17, 2025

·

Stayed 5 nights

Convenience to theme parks and restaurants, shopping also very safe. Resort has a gate keeper 24/7

10

Maria

Mar 31, 2025

·

Stayed 4 nights

The only inconvenience was the limited of getting around due to road construction but the resort was great

10

Nashea

Feb 20, 2025

·

Stayed 3 nights

Good location, transportation to Universal Studios, close to International Drive, friendly staff and great customer service.

8

Roy

Aug 6, 2025

·

Stayed 2 nights

The location is conveniently close to Universal, with a nearby 7-Eleven and several restaurants. The room is clean and pleasant, and parking is easily accessible.

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Dining

On-site dining is limited: the café operates mainly mornings, and the bar/restaurant is often closed or on short hours; several guests report running out of items and no room service. Most rely on nearby restaurants or delivery.

Related guest reviews

8

Suzanne

Dec 25, 2023

·

Stayed 5 nights

The staff was very nice and helpful. In addition, the room was very clean and comfortable. The restaurant was not open. I was told they are not open all the time by staff. We wanted to go in hot tub and have a beverage, however the bar was closed. That was disappointing.

8

Mavrikis

Jun 16, 2025

·

Stayed 2 nights

Great experience. Just which the bar was open all day Sunday.

8

Angelika

Oct 15, 2025

·

Stayed 3 nights

Nice hotel, friendly staff, and relatively clean. The only thing that I'd like to see improve is options and availability of food options. We tried to order some food while enjoying the pool in the evening, but they ran out of pizzas. There's barely anything available to eat for breakfast. Overall I would still recommend this hotel since it has option with 2 bedroom/2 bathroom, so it's perfect for a family.

8

Sherri

Feb 17, 2025

·

Stayed 2 nights

Wanted a hotel close to Universal studios. Was very convenient when wanting to take rest during the day. The hotel room was very spacious and comfortable. The bathroom in the main bedroom was a little small. The beds were comfortable. The full kitchen was also a plus. The grill was only open until 3 pm. Breakfast wrap was delicious and if you need your coffee fix in the morning it is very convenient.

10

Michael

Jun 12, 2025

·

Stayed 3 nights

We love this hotel! It’s our go to hotel for peace and quiet while visiting the parks. The other hotels are pure chaos with noise and congestion. WG offers a place with a nice pool, big rooms with kitchens and super friendly service staff. It’s right on a lake with big fish so bring a pole if you wanna fish. The main downside is there is no restaurant in hotel.

6

jennifer

Apr 14, 2025

·

Stayed 3 nights

We loved the room, however the restaurant was not what i saw on line and never got to eat at the hotel. things not opened past 4, only pizza option was offered to us at bar. The food and bar were limited. After a long flight and getting to hotel was disappointing, even the vending machine in our building was out.

8

Robert

May 10, 2024

·

Stayed 2 nights

Resort is very clean ,both room and common areas, Disappointed that restaurant/ bar was closed all weekend.

6

Katie

Jun 28, 2025

·

Stayed 6 nights

The room is very small. The kitchen is very inconveniently situated and should not be classified as a “full kitchen.” There are two small cupboards for all kitchen items. We had to use the tv hutch for additional storage of kitchen items. The beds are so small and in very poor condition. The restaurant on site had limited hours. Surrounding area very sketchy and rundown.

8

Bradly P

Apr 7, 2025

·

Stayed 3 nights

Conveniently located to amusement parks. Pool area and restaurant/bar not as good as pictures look. The room was nice, clean, and comfy.

8

Cornel

Mar 11, 2025

·

Stayed 5 nights

Clean properties, friendly staff Limited food and drinks on premise, Access difficult due to street repairs

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Westgate Palace Hotel - Universal - I-Drive

Prices for Westgate Palace Hotel - Universal - I-Drive

Monthly average prices

About this property

Location

Room options

Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms (Deluxe)

Family Suite

Guest reviews of Westgate Palace Hotel - Universal - I-Drive

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Westgate Palace Hotel - Universal - I-Drive

Considering this hotel for your Orlando trip?