Homewood Suites by Hilton Greenville

Great pool! Friendly staff. Good onsite restaurant.

Great place to stay with kids.

I’ve stayed at a lot of Homewood Suites by Hilton locations over the years, but this was easily one of the worst experiences I’ve had with this brand. The issues started with the room itself. One room’s AC worked, while the other didn’t work properly at all. Then the internet went out, parts of the room lost power, and while I was in the shower I actually had to flip the breaker back on myself. That’s not something guests should ever have to deal with. Breakfast was disappointing too. We had to wait around for clean plates, and there were far fewer options compared to other Homewood Suites locations I’ve stayed at. Definitely not up to the usual standard. We also tried heating up food, but the pots and pans in the room were so stained and dirty that I honestly don’t understand how housekeeping thought they were acceptable to leave for guests. The stovetop knobs were also broken or installed incorrectly. One burner had to be turned halfway just to shut it off correctly, which felt unsafe and frustrating. When I brought it up, once again it became “someone else’s fault.” They did replace the cookware, but even the replacement pans were still dirty after supposedly being cleaned. Overall, this location felt poorly maintained, disorganized, and lacking any real accountability from staff. Problems happen at hotels.many other issues. They also lied about sign up front about the guaranteed they said that sign is old they dont use the duck anymore.

Very clean. Comfortable bed. Excellent staff. Rooms are new

Great stay!!