Name: The Chicago Hotel Collection - Magnificent Mile
Address: 166 E Superior Street, Streeterville, Chicago, Illinois, USA, Chicago, Cook County, US
Price range: 27 $–746 $ per night
Rating: 7.58

Was Gäste sagen

Im The Chicago Hotel Collection - Magnificent Mile loben Gäste durchweg die zentrale, fußläufige Lage und einige besonders freundliche Mitarbeiter, aber viele berichten von obligatorischen Zusatzgebühren beim Check-in, langsamem oder unterbesetztem Service sowie unregelmäßiger Reinigung bei längeren Aufenthalten.

Die Zimmer sind oft geräumig und komfortabel mit guter Aussicht, obwohl Gäste veraltete Einrichtung, Wartungsprobleme wie schwache Klimaanlage oder kein warmes Wasser sowie Lärm aus Fluren oder Lüftungsanlagen bemängeln. Die Einrichtungen erhalten gemischte Rückmeldungen: Ein kleiner Fitnessraum und eine Dachterrasse werden erwähnt, aber die Bar oder das Restaurant ist oft geschlossen, die Aufzüge sind langsam und Parken/Valet-Service ist kostspielig und umständlich. Vergünstigungen wie Frühstück oder Getränkegutscheine variieren je nach Buchung und sind nicht immer verfügbar. Erwarten Sie einen Aufenthalt in zentraler Lage mit Abstrichen bei Personal, Instandhaltung und Konsistenz.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Einrichtungen wirken begrenzt und inkonsistent: Gäste erwähnen einen kleinen Fitnessraum und eine Dachterrasse, aber die Bar/das Restaurant ist oft geschlossen, die Aufzüge können langsam sein und Parken/Valet-Service ist kostspielig und manchmal verwirrend.

Reinigung

Die Rückmeldungen zur Sauberkeit sind gemischt: Viele fanden die Zimmer sauber, während andere Gerüche, abgenutzte Teppiche, Schimmel oder gelegentlich Ungeziefer meldeten und feststellten, dass die Reinigung während des Aufenthalts selten erfolgt.

Zimmer

Die Zimmer sind häufig geräumig und komfortabel mit einigen Blick auf die Stadt, aber mehrere Gäste erwähnen veraltete Einrichtung, Lärm von Lüftungsanlagen oder Fluren, eingeschränktes Fernsehen/WLAN und Klimaanlagen, die nicht ausreichend kühlen.

Dienstleistung

Der Service ist inkonsistent: Einige heben ein freundliches und hilfsbereites Personal hervor (oft unter Nennung von Raymond), während viele von langen oder unterbesetzten Check-ins, Schwierigkeiten bei der Erreichbarkeit der Rezeption und gelegentlicher Unhöflichkeit berichten.

Ähnliche Gästebewertungen

2

Carlos

30. Apr. 2025

·

Aufenthalt am 2 Nächte

I recently stayed at the Chicago Hotel and was extremely disappointed by the front desk service. When I went to check out, I approached the desk to let them know that my key wasn’t working. Instead of assisting me respectfully, the older Asian woman at the front desk (who wasn’t even wearing a name tag) was incredibly rude and condescending. She dismissed me immediately and said, “Next time, wait in the line,” in a tone that was completely uncalled for—especially since I was already a paying guest. She then threw the replacement keys across the counter without a word and immediately moved on to help the next customer, ignoring me completely. Her behavior was unprofessional and disrespectful, and it left a very negative impression. I sincerely hope the hotel takes this kind of poor customer service seriously and makes the necessary changes. This is also a in response to Michael ward supposedly an operations manager that did not acknowledge my concern but was dismissive Michael, While I understand the importance of not interrupting staff who are assisting another guest, that was not the issue here. I did not interrupt anyone—I waited my turn and approached the desk respectfully. The problem was the way I was treated once it was my turn. I was dismissed with a condescending tone, told “next time, wait in the line” when I had already done so, and had my replacement key thrown across the counter without a single word of courtesy. That is not acceptable customer service.

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6

Brian

3. Aug. 2025

·

Aufenthalt am 1 Nacht

Hotel near MagMile was ok HOWEVER the staff never responded to any expedia messages and early check in was a complete waste of time. I checked in through expedia and via a text from their hotel all for nothing 12 hours before other then to be charged twice for the security deposit. Room was not available when we arrived at 1pm. We left to eat and shop and never received any response through expedia and never received a text to the cell phone # i left at check in. I called from restaurant and was told they were behind and room probably not ready till 5pm. We returned at 4pm and sat in the lobby waiting for our room to be available. My daughter closed her eyes at one point and a staff member woke her up with a pillow telling her "dis is a hotel, you cant sleep here" I didn't see this interaction because i was at the front desk asking AGAIN if my room was ready and probably would have strangled the rude foreigner. This idiot should be fired immediately and has no reason to be working at a hotel or speaking to customers on vacation. IF WE HAD OUR ROOM WE WOULDNT HAVE TO SIT IN THE LOBBY WITH OUR LUGGAGE AND CLOSE OUR EYES WAITING FOR THE HOTEL TO CLEAN THE ROOM WE PAID FOR!!! Ive stayed in Chicago over a hundred times throughout my life and this was the single worst experience by far for myself and my children. I would not recommend staying at this hotel that clearly does not appreciate your business or know how to accommodate it's guests properly. So many other options.

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10

Max

19. Okt. 2025

·

Aufenthalt am 1 Nacht

Raymond was fantastic during check in. Very attentive to details, knowledgable, and incredibly professional. Truly a fantastic check in experience that set the tone for the stay. Thank you, Raymond.

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6

Michelle

19. Sept. 2025

·

Aufenthalt am 1 Nacht

This hotel would be so much better if it wasn’t understaffed. I had to wait at least 10 minutes any time I needed something at the front desk and they rarely answered the phone. Extremely frustrating. Valet was also super slow and the front desk had to call someone every time you dropped off or picked up a car. I wouldn’t stay at this hotel again.

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10

Lydia

31. Juli 2025

·

Aufenthalt am 1 Nacht

Two staff members, Alex and Raymond, were super helpful. Great to work with, kind, and the person who checked me in his name I don’t remember was also great. Everybody at the front desk really

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2

Jese

15. Aug. 2025

·

Aufenthalt am 1 Nacht

Extremely long wait to check in. Even after I prep set it up. Really rude, service from night shift. Do not recommend staying. I want a refund!

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10

Kelli

7. Sept. 2025

·

Aufenthalt am 1 Nacht

Loved the hotel! The staff was friendly. The rooms were clean. The only issue we had was really long lines at check-in. There was only one lady checking people in, and she was going as quickly as she could.

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4

Edward

26. Mai 2025

·

Aufenthalt am 3 Nächte

Attempted to contact the property on 8 occasions to make a room request prior to arrival. Started the process a full 3 months prior and never heard from them. I emailed, text (their “preferred method”), and called several times. Nobody ever returned my messages. Room was ok but will never stay here again due to poor customer service.

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10

Vincent

3. Nov. 2025

·

Aufenthalt am 1 Nacht

Had a great experience on a very busy weekend in Chicago, room was perfect and we had excellent service. Wonderful location for exploring Chi.Very helpful front desk really made us feel welcome. Raymond at front desk is a Rock Star .

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2

Simon

14. Juni 2025

·

Aufenthalt am 2 Nächte

Quite easily the worst hotel I’ve stayed in, and as a platinum member I’ve stayed in a lot. Staff here couldn’t care less if you were there or not, at best they ignore you and at worst they downright rude. The local charges are a rip off - even though I knew about them in advance - it basically gets you a few bottles of water. The only positive about this place is the location, and the room was a reasonable size…other than that this hotel is now on my black list.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Zentral und fußläufig zur Magnificent Mile, Geschäften, Restaurants und den Einrichtungen der Northwestern University; bequem für Besichtigungen und medizinische Besuche.

Gastronomie

Das kulinarische Angebot ist inkonsistent: Einige Aufenthalte beinhalteten ein ordentliches Frühstück oder Bar-Snacks und Getränkegutscheine, aber viele fanden die Bar/das Restaurant vor Ort geschlossen oder nicht verfügbar.

Monat	Durchschnittspreis
Januar	95 $
Februar	90 $
März	100 $
April	102 $
Mai	187 $
Juni	175 $
Juli	207 $
August	89 $
September	184 $
Oktober	193 $
November	88 $
Dezember	94 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9 $27	10 $35	11 $174	12 $224
13 $183	14	15 $352	16 $353	17 $399	18 $383	19 $399
20 $55	21 $83	22 $105	23 $148	24 $129	25 $206	26 $226
27 $114	28 $76	29 $68	30 $72

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $76	2 $149	3 $219
4 $121	5 $83	6 $104	7 $122	8 $208	9 $460	10 $746
11 $444	12 $90	13 $54	14 $54	15 $129	16 $154	17 $290
18 $263	19	20 $208	21 $196	22 $86	23 $116	24 $142
25 $51	26 $51	27 $51	28 $51	29 $51	30 $90	31 $90

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