Swissotel Chicago
Amenities
Parking
Restaurant
Babysitting / Child Services
Business Center
Room Service
Valet Parking
Property description
Amenities
Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.
Business amenities
Featured amenities include a business center, express check-in, and express check-out.
Dining
Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This luxury hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.8 km) from Lake Michigan.
What's nearby
Aon Center(0.3 miles)
Michigan Avenue(0.3 miles)
Maggie Daley Park(0.3 miles)
Millennium Park(0.4 miles)
Chicago Riverwalk(0.4 miles)
Lakefront Trail(0.5 miles)
State Street(0.5 miles)
Lake Michigan(0.5 miles)
Chicago Theatre(0.5 miles)
Chicago Cultural Center(0.5 miles)
Cloud Gate(0.5 miles)
Grant Park(0.5 miles)
Northwestern Memorial Hospital(0.5 miles)
Art Institute of Chicago(0.6 miles)
Marina City(0.6 miles)
Chicago Midway Airport (MDW)(13 miles)
Chicago O'Hare Intl. Airport (ORD)(18.7 miles)
Chicago, IL (PWK-Chicago Executive)(26.4 miles)
Select dates to continue
From
Guest reviews
Fabulous
Based on 3,496 verified reviews
Who stays here?
Business
31%
Couple
32%
Family
23%
Group
9%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Swissotel Chicago, travellers consistently praise the central, walkable location and sweeping river and lake views, along with generally clean rooms and friendly staff, while noting trade-offs like pricey parking, a mandatory urban fee, and the lack of a pool.
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What guests think
At Swissotel Chicago, travellers consistently praise the central, walkable location and sweeping river and lake views, along with generally clean rooms and friendly staff, while noting trade-offs like pricey parking, a mandatory urban fee, and the lack of a pool.
Many guests highlight an excellent top-floor gym, while some find rooms dated or small, experience elevator or street noise, or encounter maintenance oversights. Service is often warm and accommodating with occasional upgrades and early check-ins, though a few report slow or unresponsive front desk experiences. Overall, expect a well-located stay with strong basics and a few costs and quirks to plan around.
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AI-generated summary based on recent guest reviews
Facilities
Excellent gym with skyline views; on-site bar and The Palm restaurant get positive mentions. No pool, parking is expensive/confusing and valet can be slow, and a mandatory urban fee is commonly noted; destination elevators may confuse first-timers.
Related guest reviews
Hedwige
Oct 12, 2025
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Stayed 2 nights
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Aug 17, 2025
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Jul 5, 2025
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Francesca
Jul 13, 2025
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Larissa
Aug 18, 2025
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TYLER
Aug 26, 2025
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Linda
Jun 22, 2025
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Tyteanna
May 12, 2025
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Alyssa
Aug 30, 2025
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Stayed 1 night
Precious
Jul 15, 2025
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Stayed 3 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe rooms and public areas as clean or spotless. However, a smaller number report lapses such as mold or odors, missed restocking, dirty bedding, or maintenance-related leaks.
Related guest reviews
Kelly
Jul 10, 2025
·
Stayed 2 nights
Eric
Nov 2, 2025
·
Stayed 2 nights
Cesar
Jul 27, 2025
·
Stayed 2 nights
Anjelica
Nov 9, 2025
·
Stayed 1 night
Adrian
Nov 17, 2025
·
Stayed 2 nights
Jacob
Nov 22, 2025
·
Stayed 1 night
Chieko
Aug 21, 2025
·
Stayed 1 night
muhammad
Aug 31, 2025
·
Stayed 1 night
jarrod
May 23, 2025
·
Stayed 1 night
Robin
Nov 4, 2025
·
Stayed 3 nights
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AI-generated summary based on recent guest reviews
Rooms
Rooms often feature standout river and lake views, with many finding them spacious and comfortable. Some guests note dated decor, smaller layouts, elevator or street noise, outdated TVs, and occasional HVAC comfort issues.
Related guest reviews
Victor
Jul 17, 2025
·
Stayed 4 nights
Ryan
May 13, 2025
·
Stayed 3 nights
Donna
Jul 13, 2025
·
Stayed 1 night
Lee K.
Oct 23, 2025
·
Stayed 2 nights
Edgar
Oct 5, 2025
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Stayed 2 nights
Andrew
Sep 1, 2025
·
Stayed 3 nights
Isabel
Aug 25, 2025
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Stayed 1 night
Lauren
Aug 23, 2025
·
Stayed 1 night
Lamont
Jul 13, 2025
·
Stayed 3 nights
Masoud
Sep 2, 2025
·
Stayed 3 nights
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly and accommodating, with upgrades and early check-ins noted. Still, some guests report slow or understaffed check-in, unreturned calls or unresponsive front desk, occasional rudeness, and rare overbooking or billing issues.
Related guest reviews
Ninette
Oct 30, 2025
·
Stayed 1 night
Clint
Sep 26, 2025
·
Stayed 4 nights
Keri
Jul 4, 2025
·
Stayed 2 nights
Kendra
Oct 19, 2025
·
Stayed 1 night
Paul
Jul 14, 2025
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Stayed 4 nights
Paul
Nov 28, 2025
·
Stayed 2 nights
Brandy
Sep 1, 2025
·
Stayed 3 nights
Curt
Jul 13, 2025
·
Stayed 1 night
KRISTI
Oct 24, 2025
·
Stayed 2 nights
Mark
May 21, 2025
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Excellent central, walkable location by the Riverwalk, Navy Pier, Michigan Avenue and major sights. A few note tricky access via Lower Wacker or a slightly longer walk to some transit stops.
Related guest reviews
Davon
Jul 6, 2025
·
Stayed 2 nights
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Mar 31, 2025
·
Stayed 3 nights
Jonathan L
Oct 13, 2025
·
Stayed 1 night
Keri
Jul 4, 2025
·
Stayed 2 nights
Natasha
Aug 22, 2025
·
Stayed 3 nights
Jacqueline
May 12, 2025
·
Stayed 2 nights
Amanda
Jul 1, 2025
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Stayed 5 nights
Glenn
Jul 20, 2025
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Stayed 3 nights
Brandy
Sep 1, 2025
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Stayed 3 nights
Lamont
Jul 13, 2025
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Stayed 3 nights
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AI-generated summary based on recent guest reviews
Dining
On-site options like The Palm and the lobby bar receive many compliments, and room service is generally well liked. However, several guests find breakfast or grab-and-go offerings limited or pricey, daily credits confusing, and small charges frustrating.
Related guest reviews
Ryan
May 13, 2025
·
Stayed 3 nights
Melanie
Jul 8, 2025
·
Stayed 3 nights
DANN
Aug 27, 2025
·
Stayed 2 nights
Lizbeth
Jun 26, 2025
·
Stayed 1 night
Victor
Aug 26, 2025
·
Stayed 5 nights
Michael
Jun 22, 2025
·
Stayed 4 nights
SallyAnn
Aug 10, 2025
·
Stayed 3 nights
Jerome
Aug 1, 2025
·
Stayed 1 night
Joseph
Jul 13, 2025
·
Stayed 3 nights
judit
Sep 15, 2025
·
Stayed 4 nights
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AI-generated summary based on recent guest reviews
DAE IN
5 days ago
·
Stayed 3 nights
Hung
5 days ago
·
Stayed 1 night
Kevin
6 days ago
·
Stayed 1 night
Mikala
last week
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Stayed 3 nights
Erin
last week
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Stayed 1 night
Location
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This luxury hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.8 km) from Lake Michigan.
Aon Center(0.3 miles)
Michigan Avenue(0.3 miles)
Maggie Daley Park(0.3 miles)
Millennium Park(0.4 miles)
Chicago Riverwalk(0.4 miles)
Lakefront Trail(0.5 miles)
FAQs about Swissotel Chicago
Valet parking is available at the property. Additional details regarding costs and reservation requirements may be provided upon inquiry.
Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.
Pets are allowed at the property, with surcharges applicable. Guests are encouraged to contact the property directly for specific details regarding pet policies.
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional details about specific features can be obtained by contacting the property directly.
The property is located in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. It is 0.4 miles from Chicago Riverwalk and 0.5 miles from Lake Michigan.
The property features a swimming pool, which is available for guests to enjoy. Additional details regarding pool type and operational hours can be provided upon inquiry.
Up to 2 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property uses a grey water recycling system
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
- Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
- Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
- Valet parking fee: USD 87.00 per night
- Pet deposit: USD 250.00 per stay
- Pet fee: USD 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Babysitting / Child Services
Business Center
Room Service
Valet Parking
Services
Business Center
Babysitting / Child Services
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Self Laundry
General
Room Service
Restaurant
Non-Smoking Rooms
Breakfast in the Room
Family Room
Parking
Parking
Valet Parking
Internet
WiFi