Comfort Inn & Suites Muncie Near University

We were a little shocked, when we got there our key didnt work, elevator didnt work, i mean overall was okay

No water. No ability to buy water. Vending machine out. Not convenient. Facility needs help. Dirty. I don't really complain ever but for $225. Someone is really playing a bad joke.

Room was okay good for what we needed while we were there. Pool a little cloudy. Breakfast was great.

Great for people with kids looking for comfortable amenities. Has everything necessary for a night or two - indoor pool is great, nice breakfast and gym. Is close to all the local shopping and restaurants a traveler could need.

The rooms were clean, but hotel is outdated, needs a new paint job and new lighting. Floors were creaky. Outlets did not hold plugs. Toilet seat was loose. Pool was cloudy. Tables needed wiped down in between guests during breakfast.

I had problems with the room during my stay. The toilet didn’t flush correctly (and the seat was falling off it), and it’s unclear to me whether anyone fixed it while I was out during my 3-night stay. Housekeeping never replaced the tissues. Also, I hate that they have no convenience items—there is no small store selling bottled water or snacks. Finally, I never saw anyone at the front desk. You had to stand there and yell hello

We needed a room last minute and was able to find this room. We were unable to check in early, but were accommodated by getting our keys early as we wouldn't be back until really late. Bed was comfortable. Elevator was out of service but we were told that at check-in.

Took our grandchildren on an overnight trip to make some memories. Had I known the pool was closed for maintenance I would have cancelled and went somewhere else. Wasn't even told it was closed by the front clerk when we checked in, we just happened to see the sign on the door! The first floor ice machine was broken, the side door was broken so it was an exit only! The only good thing about the hotel was the breakfast area, the employee kept it clean and stocked and was available when something was needed.

Clean room, a little worn down. Fitness center door lock broken.

Gym is non existent, place is dated , loud noise outside, breakfast is awful

Staff was friendly and the hotel appeared to overall be clean. However, we did not expect to share our room with cockroaches!! I was joined in the bathroom by a very large one around 3 in the morning. Please make sure you are not leaving your suitcases open while staying here!

Room was very clean Breakfast was great I would stay again

Hotel smelled, and was very out of date. Dirty all around. I wouldn't stay here again.

Room was clean, comfortable and quiet.

This property is in terrible condition. Bathroom mirror cracked from top to bottom, lampshades with holes, filthy carpet, old scratched furniture and dingy linen. Should be rated as a -0- star hotel. Staff is very rude, manager refuses to answer phone, or speak with guest.

Very clean and friendly staff.

Room smelled musty, had to go and buy air freshener. The pool water wasn’t clear (it was murky) Definitely wasn’t worth what I paid However the room was clean.

Dated room but comfortable bed. Breakfast options were the highlight. Guy checking in people wasn’t professional looking at all. Odor of weed permeated elevator.

Very nice hotel...super clean, super friendly staff. Breakfast was great. Only downside was the walls between the rooms seem really thin...could hear the person in the room next to us talking on his phone and he wasnt being loud. Would stay here again.

Smelled of weed and dirtiness around elevator.

This hotel needs to be updated. The room was dark, the usb plugs did not work, nor did the TV. The bathroom was decent, however, the tub had obvious signs of wear and tear and places that were rusted and painted white over.

Clean, comfortable, there were three lightbulbs out. I stepped into the shower and neither the shampoo nor the conditioner was operational. That was a disappointment!

Room was clean, comfortable and quiet.

Very comfortable beds. Nice stay. No complaints.

Bathtub drain slow

The rooms were clean, but hotel is outdated, needs a new paint job and new lighting. Floors were creaky. Outlets did not hold plugs. Toilet seat was loose. Pool was cloudy. Tables needed wiped down in between guests during breakfast.

Worst hotel stay of the year. We stay in - at least - one hotel a month. This was the worst. Terrible service. Burnt out light bulbs. Electric sockets that didn't work. We had to get up at 5 am and we could hear people walking above us all night. People in the parking lot. Really an overpriced low quality dump

The staff was friendly and helpful. Room was nicely decorated. Bed was clean and comfortable. Towels were nice and clean. Pool area looked clean. Breakfast was good. Hotel somewhat noisy. When a nearby door slams, the walls shake. The outlet, with the lights, next to the bed was shorted out. I found trash when I moved the table to look for the wall outlet. But overall, good.

The in room AC unit at the window made the carpe wet and sticky. Had the property been offered at a reasonable price point, it would’ve been acceptable. It was too expensive for the value.

We were on the second floor and felt like we heard everything going on above us, finally stopping at 1a then re-starting at 425a. The property is fine, bathroom had some chips in the tub and surround. But recommend requesting the third floor to ensure a good nights sleep.

Easy check in/checkout process, friendly, helpful and efficient staff. Standard free continental breakfast.

No one was at the desk. After a long wait, no apology. Very apathetic.

Very helpful staff.

Staff were very kind

I had problems with the room during my stay. The toilet didn’t flush correctly (and the seat was falling off it), and it’s unclear to me whether anyone fixed it while I was out during my 3-night stay. Housekeeping never replaced the tissues. Also, I hate that they have no convenience items—there is no small store selling bottled water or snacks. Finally, I never saw anyone at the front desk. You had to stand there and yell hello

The room was fine, the staff was nice - but very, very loud in the early breakfast hours. Our room was close to the laundry room and front desk. The employees were shouting loudly to each other about work-related and personal life concerns while we were trying to eat our breakfast in the nearby breakfast area, and while trying to relax in our room. This made it difficult to enjoy our stay!

Check in staff were very helpful and welcoming. It’s a great location for our needs. We will be back!

This property is in terrible condition. Bathroom mirror cracked from top to bottom, lampshades with holes, filthy carpet, old scratched furniture and dingy linen. Should be rated as a -0- star hotel. Staff is very rude, manager refuses to answer phone, or speak with guest.

There was a strong odor in our room that was not in the halls or other parts of the building. Checkin staff was friendly and helpful. Breakfast food was a good variety, but staff unhelpful. I went to front desk to inform them breakfast room was out of forks. There were 3 workers behind the checkin desk and one worker in front of the desk. They were all engaged in conversation. The employee on the outside of the desk said, “They are on the other side.” She then repeated those same words. I didn’t know “the other side” of what?? There was a door open with employee related items, and I thought maybe she meant the other side of the door. But as a non-employee I was uncomfortable stepping into that room. I eventually found forks, and replaced the empty canister for all the people coming into the room for breakfast. The employee eventually came in and was frustrated that there were indeed already forks there. No one in the room spoke up, and neither did I, to inform her that I put those forks there. I was uncomfortable with the treatment towards me and happy to have found a resolution for the other guests. It was all awkward. This isn’t worth anyone getting in trouble for, but probably worth a conversation explaining to employees that when they are engaged in personal conversation with coworkers, that they might need to pause and assist their guests. It’s great to see employees able to relax and converse with fellow workers. But we did pay and deserve service.

The staff is very friendly and accommodating to guests. Our room was super clean. It’s located just a couple of blocks from the university for families with students there. We were very pleased and would chose the Comfort Inn again.

The location was perfect, convenient to campus, shopping and restaurants. The hotel and our room were clean. Our only possible complaint is that the beds were a little tall for my mother-in-law, and on the firm side.

Good hotel close to everything on the main drag food Walmart everything you could need was really close and handy

Area was safe, enjoyed the room as it was clean, even with being next to a busy road, it was quiet and peaceful and the staff were attentive, responsive and great.

Conveniant location clos to shopping and food.

Great location.

Very clean, safe area close to Ball State. Room was nice, bed was very comfortable and hotel was quiet, would stay again.

Easy in and out. Close to campus and lots of local food options

I stayed here for Ball State freshman orientation. It took less than 10 min to get to the school. Hotel was clean, and felt safe.

Very clean, great breakfast service great. A distance further off the highway than expected but ok. Over all nice place to stay.

Nice and convenient place to stay. Close to the holiday as well. Plenty of dining options to choose from.

Why do they have no breakfast? Not even some muffin/bagel. Called customer service, just to let them know and this is my complaint. It was AI support, so everything you wrote down was translated into Let me send you to our software technicians, which had nothing to do with breakfast. It was trying to send me to engineers. That was awful when you need customer support and get this.

Room was very clean Breakfast was great I would stay again

Good place when you need a bed for a few hours sleep. Selection of food for breakfast was good.

The rooms were clean, but hotel is outdated, needs a new paint job and new lighting. Floors were creaky. Outlets did not hold plugs. Toilet seat was loose. Pool was cloudy. Tables needed wiped down in between guests during breakfast.

Very clean. Good breakfast.

ok place to stay. breakfast was fair and place was clean enough.

Staff was very friendly. Breakfast was good, well stocked and many choices. Hotel is close to restaurants and shopping. Pool area was nice. Parking lot was well lit.

There was a strong odor in our room that was not in the halls or other parts of the building. Checkin staff was friendly and helpful. Breakfast food was a good variety, but staff unhelpful. I went to front desk to inform them breakfast room was out of forks. There were 3 workers behind the checkin desk and one worker in front of the desk. They were all engaged in conversation. The employee on the outside of the desk said, “They are on the other side.” She then repeated those same words. I didn’t know “the other side” of what?? There was a door open with employee related items, and I thought maybe she meant the other side of the door. But as a non-employee I was uncomfortable stepping into that room. I eventually found forks, and replaced the empty canister for all the people coming into the room for breakfast. The employee eventually came in and was frustrated that there were indeed already forks there. No one in the room spoke up, and neither did I, to inform her that I put those forks there. I was uncomfortable with the treatment towards me and happy to have found a resolution for the other guests. It was all awkward. This isn’t worth anyone getting in trouble for, but probably worth a conversation explaining to employees that when they are engaged in personal conversation with coworkers, that they might need to pause and assist their guests. It’s great to see employees able to relax and converse with fellow workers. But we did pay and deserve service.

Very nice hotel...super clean, super friendly staff. Breakfast was great. Only downside was the walls between the rooms seem really thin...could hear the person in the room next to us talking on his phone and he wasnt being loud. Would stay here again.

Gym is non existent, place is dated , loud noise outside, breakfast is awful