Hotel UMass

It’s quite a long walk from the garage parking to the hotel elevator. It’s only a problem checking in and out because the luggage carts are in the hotel lobby. Hotel staff are friendly and helpful.

Excellent property. The staff is extremely friendly and accommodating. The room and interior of the hotel are beautiful. The exterior of the Hotel needs more signage. Because the style of the exterior of the building you could easily pass by the property.

staff was very good. Biggest problem: when you put Hotle name/ or address into GPS it guides you to a driveway in back of another building. You can see your hotel, but no way to get there. It tookme a 1/2 hour to figure out how to get to you. You need to email people in advance to input "Umass hotle garage" in order to get to you. Also parking garage arrow for you is arund the bend instead of when you enter.

Our room was just fine. Arriving at a campus location on an early August Sunday evening was lonely and a tad bit creepy. And we were not 100% sure where the actual hotel was. As it turns out, parking was on the 2nd level, the hotel was inside the student center on the 3rd level, and it was not as clearly marked as we would have liked

It was very conveniently located for visiting a student and the breakfast was great. The only downside for my family was not having a pool or hot tub. But they finally got mini fridges in the rooms!

We were attending our grandson's football game. Comments: ROOM CLEAN and big enough. Very limited dining. No real bar, no real restaurant. Way to expensive for what you have to offer. Would not stay there again. Very difficult to find the garage and entrance to hotel. Overall on a scale of 1 to 10, a 4 at best.

Hotel is conveniently located on the UMASS campus. Good expresso coffee machine. There are no refrigerators or microwaves in the room, only downfall.

Great overall experience, definitely recommend, but parking was confusing and we ended up paying too much. Instructional signs were only in one location, and when we got to that point, it was too late.

Everything was as expected. Very convenient. Very nice. My only suggestion would be to add refrigerators to the rooms. Most hotels rooms include refrigerators these days...

Stayed here for a lacrosse tournament and had a great time. Convenient to the fields and local restaurants. Check in was easy, parking included, clean rooms and very comfortable beds! Staff was very helpful. If you’re trying to get to the hotel, put in UMass Amherst Parking Lot in Apple or Google Maps. Waze was not helpful. The hotel is connected to the parking lot.

The hotel overall is in decent shape and the location is great. The showers however were disgusting. They need an upgrade and some tlc. My girlfriend and I were too grossed out to use it.

There was a cockroach in the bathroom…overall it wasn’t bad. Bed was comfortable and space was pretty clean.

Smelled like smoke and overall musty. We expected it to be better than it was.

Clean room. Friendly staff at check in and out

If not for the central location of this hotel, I would have most likely chosen to stay at a much better property. Hotel UMass needs major updates and cleaner rooms/amenities. I understand the building is already old. But it reflects on the overall experience. The bathrooms had molds, towels were not as clean as other hotels, carpet smells, bedsheets doesn’t seem to be very clean, and the list goes on.

I found pet hair all over my pillow. I think that tells me it wasn't changed before I entered the room. Otherwise everything was fine. Waze sent me to the back of the building not the garage.

Yes, to all, spotless room (except for the hanger hanging from the valance on the window), staff was helpful and friendly, the beds were comfortable, and the location was very convenient

The property itself was very difficult to find, and the parking situation was confusing. I traveled with my 82-year-old mother, who has difficulty walking long distances, and based on the parking alone I would not choose to stay here again. I wish I had known this beforehand. When we finally reached the front desk, I was told we needed to pay for parking and provide my license plate number. That meant I had to return to the car. Unfortunately, by then the 20-minute grace period had expired, and I could not ask my mother to walk all the way back with me—she cannot be left alone. Thankfully, the reception staff eventually asked someone to retrieve it for me, which I truly appreciated, even though the staff member tasked with the job seemed disgruntled about it. The hotel itself is quite loud, with doors that slam frequently. It was less noticeable at night, but on our first evening it sounded as though an entire family was in our room—their voices carried clearly, likely through the register on the outside wall. Our room was generally clean, but the shower was noticeably discolored, which made it feel less fresh. There was also no microwave, which made the stay less convenient. After our second night, I asked for two additional bottles of water, but the cleaning staff ignored this request, which was disappointing. On a positive note, the food options on the second floor were excellent and very accessible for my mother. The breakfast provided by the hotel was especially good, wi

We spent 6 nights there and the room was not cleaned once!

There was hair in the sink when we arrived unfortunately

They were difficult to deal with because the staff offered glib little lies in place of customer service which, I assume, is what management told them to do. I grew very frustrated with being told one thing and finding it wasn't true. Very poorly managed property. Guests have no control over the temperature in the room The thermostat is a prop. They are quick to offer a heater, so I assume they are used to guests being cold.

We stayed overnight as a family of 5. We were visiting UMass to take a tour of the campus. Hotel UMass were able to set up in adjoining rooms. Rooms were clean, AC worked well, bathrooms clean and provided amenities. Breakfast was great. The views of campus of fantastic. We took a great walk around the lake and were able to aquaint ourselves with the campus on our time before the formal tour. Parking was simple too.

Run down

Convenient for moving in a student to UMass. Nice to have breakfast included. The bathroom was super small!

The property itself was very difficult to find, and the parking situation was confusing. I traveled with my 82-year-old mother, who has difficulty walking long distances, and based on the parking alone I would not choose to stay here again. I wish I had known this beforehand. When we finally reached the front desk, I was told we needed to pay for parking and provide my license plate number. That meant I had to return to the car. Unfortunately, by then the 20-minute grace period had expired, and I could not ask my mother to walk all the way back with me—she cannot be left alone. Thankfully, the reception staff eventually asked someone to retrieve it for me, which I truly appreciated, even though the staff member tasked with the job seemed disgruntled about it. The hotel itself is quite loud, with doors that slam frequently. It was less noticeable at night, but on our first evening it sounded as though an entire family was in our room—their voices carried clearly, likely through the register on the outside wall. Our room was generally clean, but the shower was noticeably discolored, which made it feel less fresh. There was also no microwave, which made the stay less convenient. After our second night, I asked for two additional bottles of water, but the cleaning staff ignored this request, which was disappointing. On a positive note, the food options on the second floor were excellent and very accessible for my mother. The breakfast provided by the hotel was especially good, wi

Comfortable beds. Would have liked complimentary conditioner. Convenient location. Bathroom was very small.

Great hotel right on the UMass Campus. Clean and updated rooms. Comfortable beds and a good breakfast. Would definitely go back.

I liked it overall but the AC took hours to go Down three degrees.

Great location for touring UMass Amherst. Property could use a renovation. The bathroom was tiny with an awkwardly opening door. Beds were comfortable. Staff was welcoming and professional. Breakfast was similar to a Hampton Inn.

The hotel is needing some modernization and up keep.

They were difficult to deal with because the staff offered glib little lies in place of customer service which, I assume, is what management told them to do. I grew very frustrated with being told one thing and finding it wasn't true. Very poorly managed property. Guests have no control over the temperature in the room The thermostat is a prop. They are quick to offer a heater, so I assume they are used to guests being cold.

Hotel was clean, room was clean and quiet. Front desk staff was friendly, helpful and seemed genuinely interested in ensuring customer was satisfied.

We had a fantastic stay! The staff was warm, welcoming, and always helpful. The hotel itself was beautiful, and it made our visit to UMass even more enjoyable.

The rooms were really nice and clean, and the staff was very friendly.

My one complaint is the front desk rarely answers the phone. I needed to contact them twice. It took 10 tries before someone answered

I already booked and paid via Expedia. Upon checking in front desk could not find my reservation. After saying there were no rooms available. They then had to rebook me and told me I would not be charged. Only to find out I WAS charged and it was more than my first payment. Totally annoying experience. Expedia and it’s hotels need to do better. I’m especially pissed since I was traveling with my child and I was getting the run around. So ghetto.

staff was and always is the best! so friendly and accommodating!

What a pleasant hotel to stay at! From the excellent customer service to the pristine condition of the room (halls and lobby as well) to the super comfy bed and quiet room, everything about our stay was perfect!

I tried booking a room for a future date. The site processed it for that very night. I called both the booking site and hotel and was basically told, "Too Bad." Waste of $200 and zero help.

Nobody was at the desk when we arrived at 11p. We had called earlier to share that our travel plans were impacted by weather and we’d be arriving at approx. 11p. Called the desk, which rang at the desk in front of me. Finally found an information kiosk staff member elsewhere in the building, who made a call to alert to our checkin need.

It’s quite a long walk from the garage parking to the hotel elevator. It’s only a problem checking in and out because the luggage carts are in the hotel lobby. Hotel staff are friendly and helpful.

Excellent property. The staff is extremely friendly and accommodating. The room and interior of the hotel are beautiful. The exterior of the Hotel needs more signage. Because the style of the exterior of the building you could easily pass by the property.

Right on campus

staff was very good. Biggest problem: when you put Hotle name/ or address into GPS it guides you to a driveway in back of another building. You can see your hotel, but no way to get there. It tookme a 1/2 hour to figure out how to get to you. You need to email people in advance to input "Umass hotle garage" in order to get to you. Also parking garage arrow for you is arund the bend instead of when you enter.

Our room was just fine. Arriving at a campus location on an early August Sunday evening was lonely and a tad bit creepy. And we were not 100% sure where the actual hotel was. As it turns out, parking was on the 2nd level, the hotel was inside the student center on the 3rd level, and it was not as clearly marked as we would have liked

Online directions were very difficult. It did not bring us to the correct location...and that was on several different platforms.

Nice and clean hotel in the center of UMass.

It’s great if you want to visit the college campus. It’s right there with convenient parking.

Located in the heart of UMass Amherst campus, the convenience to the college is unsurpassed. The staff welcomed us, accommodated all our requests, was friendly and genuine. The rooms were clean, comfortable, and had everything needed. A++++ one of the friendliest and comfortable places I’ve stayed in a while.

Great place to stay if you’re in Amherst to visit UMass. You’re right on campus and the UMass store is one floor down as well as the food court.

At breakfast a lot of pastries had run out and I was just told well we are busy there’s no more left this was at 9:20am and breakfast is until 10. I know the hotel was busy prices were high and it was move in at UMASS. Also in your room, it gives instructions on how to access Apple TV and Netflix. I couldn’t do this so I called for assistance and when the guy came, he explained that is not on offer even though it says it is. They just have very limited channels.

Wonderful, clean, easy to access hotel. Great to have the university food court under it since since don’t have room service.

We thought the staff was nice. The continental breakfast was the best we’ve ever had and we loved everything about it.

Room temp too warm. Free breakfast was great. Location to dining perfect. Friendly staff.

Need better breakfast optons.

Fresh fruit, lots of options, yogurt, granola bars, bagels, pastries. Great selection, and good quality.

Very convenient location. Comfortable and good quality complementary breakfast.

It’s clean and modern feeling, and of course perfectly located for visiting UMass. There are just a couple of downsides: The complimentary breakfast is very limited and boring. With UMass having such great food for students, why can’t this hotel run by the university have food at the same level? If the hotel isn’t going to have a fitness center, why can’t it provide complimentary access to the university facilities? Many visiting prospective students are athletes and want to keep up with their fitness during college tours.

Such a great and convenient hotel to stay when visiting my daughter at UMass. Hotel is clean, staff is very friendly and helpful as. They have a wonderful breakfast in the morning! Have stayed at this property 3x already and have been happy each stay.

Need a better breakfast