Lords Plaza Surat

Overall good experience

Had stayed here for 8 nights and during check out which is at 1130am per the rules on expedia had delayed because of our sermon..they knew we would not be able to check out at that time...they usually except a late check out of 2pm but I got delayed to 4pm. So coming down Ashok had charged me for a 1/2 day I tried to talk to him that listen, I have been here for 8 nights, I was not even in the room only the luggage was there please consider..we spoke back and forth..then i told him you know I checked in late at night and we had incident..so he said you are black mailing me, I said no am not, am trying to tell you there should be a bit of give and take..have been here for 8 nights..and also my parents at Hilton have not been charged the extra ½ day. He didn’t agree..a lot of back and forth..he reduced the amount from 3000inr to 2000inr..and said am not willing to wave off even at the cost of the hotels reputation.. During check in I was given a room that was full of mould and damp walls that had a strench. The reception guys came and took pictures of the room and moved me to a new room. The new room was also a mess..the bedsheet had hair on it and the place was full of dust, you ran your fingers on the table and dust would accumulate on your fingers… this was past midnight..and a team came to take care of the issues. The AC was also not working and had to get the maintenance guys.. The property is seriously run down, from beds to table to walls panel to towels and bedsheet

Convenient location opposite the Railway station. Well appointed but small rooms. Bathrooms could use more maintenance from appearance perspective. Very responsive staff and decent breakfast. WiFi not the best coverage in all rooms.

Staff is very courteous. Food is good. Lacks cleanliness.

Key card had multiple issues and check out wait for luggage to be collected was so slow