Name: Fraser Suites Hanoi
Address: 51 Xuan Dieu, Hanoï, VN
Price range: 87 $US–145 $US per night
Rating: 9.1

Ce qu'en disent des voyageurs

Au Fraser Suites Hanoi, les voyageurs apprécient systématiquement le personnel serviable et professionnel, ainsi que les chambres spacieuses, propres et de type appartement avec cuisine et buanderie. L'établissement est situé au bord du lac de l'Ouest, à proximité de cafés et de boutiques, et propose des équipements sur place tels qu'un centre commercial attenant, une piscine sur le toit et une salle de sport.

Certains commentaires soulignent des problèmes d'entretien et d'entretien ménager, des nuisances sonores occasionnelles dans la salle de sport, une qualité variable des chambres avec vue sur le lac, ainsi que quelques difficultés d'accès entre les tours lors de l'utilisation de Grab. Les commentaires sur les repas sont mitigés : plusieurs clients ont apprécié les restaurants sur place et les plats vietnamiens, tandis que d'autres ont trouvé la qualité du petit-déjeuner ou le menu du toit-terrasse limités. Une base fiable pour les séjours d'affaires ou en famille.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients mentionnent fréquemment une piscine sur le toit ou d'altitude, une salle de sport (certains signalent un sauna) et un centre commercial attenant avec des épiceries. Quelques personnes font état de nuisances sonores au niveau de la salle de sport, d'une piscine peu profonde, de difficultés d'accès entre les tours et de factures de bar qui ne peuvent pas être débitées sur les chambres.

Avis de voyageur à ce sujet

8

Amur

26 juil. 2025

·

A séjourné 9 nuits

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

KEON TAEK

22 avr. 2025

·

A séjourné 3 nuits

수영장, 운동시설 및 사우나가 있어서 좋았으며, 바로 옆에 마트와 식당이 있음, 주변에 호수가 있어서 산책도 가능함 숙박시설이 넓고 좋습니다.

10

Paul

16 avr. 2024

·

A séjourné 8 nuits

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Andrew

30 mars 2022

·

A séjourné 5 nuits

I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.

8

Junko

21 mars 2024

·

A séjourné 2 nuits

パーティーでもしてるのかと思うほとの騒音｡音楽と騒が声｡フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると｡それ以外は､市街との距離はあるけれども、良いホテル｡

10

Paul

17 mars 2025

·

A séjourné 7 nuits

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Ivy

15 déc. 2024

·

A séjourné 1 nuit

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

8

Sean

22 juil. 2023

·

A séjourné 4 nuits

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 juin 2025

·

A séjourné 2 nuits

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

8

Katherine

13 août 2024

·

A séjourné 1 nuit

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les parties communes sont souvent décrites comme très propres et bien entretenues. Quelques commentaires mentionnent que le service d'étage n'est pas toujours ponctuel.

Avis de voyageur à ce sujet

8

Amur

26 juil. 2025

·

A séjourné 9 nuits

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

Zack

1 janv. 2025

·

A séjourné 1 nuit

Great hotel with friendly staff. Room was clean, quiet, and had laundry.

8

AFH

9 mai 2022

·

A séjourné 3 nuits

とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。

10

viet tu

22 avr. 2023

·

A séjourné 2 nuits

Clean

10

TOSHIRO

11 mai 2022

·

A séjourné 2 nuits

清潔で、レストランの料理がおいしくて非常に満足でした

10

YU CHI

10 nov. 2025

·

A séjourné 1 nuit

訂房遇到了一些狀況，非常滿意前台服務人員的全力協助，房間很乾淨，整體入住體驗非常好

6

CHENGPIN

26 janv. 2026

·

A séjourné 3 nuits

Basically, it’s a nice suite with convenient shopping and dining surroundings. The service is very friendly. Yet, some facilities and electrical equipment, like hair dryer, power plug jack have broken without replacing or repairing. Housekeeping is surprisingly not yet finished during 4pm though not every time.

10

Trung

3 sept. 2023

·

A séjourné 6 nuits

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

KAYO

11 févr. 2026

·

A séjourné 1 nuit

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 févr. 2026

·

A séjourné 3 nuits

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les logements de type appartement, spacieux, avec cuisine et lave-linge séchant sont un atout majeur, avec de nombreuses chambres récemment rénovées ou luxueuses et une vue sur le lac pour certaines. Certains font toutefois état de zones datées, de bruit de climatisation, de salles de bains petites ou ouvertes, de fenêtres sombres dans certaines parties de la résidence, et d'une répartition inégale des chambres avec 'vue sur le lac'.

Avis de voyageur à ce sujet

8

Amur

26 juil. 2025

·

A séjourné 9 nuits

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

matthew

24 déc. 2024

·

A séjourné 1 nuit

This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.

10

Jason

14 nov. 2025

·

A séjourné 1 nuit

Easy check in, friendly staff, nice rooms with kitchenette and washer/dryer.

10

Paul

16 avr. 2024

·

A séjourné 8 nuits

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Paul

28 mars 2024

·

A séjourné 6 nuits

Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.

6

Hiroko

19 août 2024

·

A séjourné 3 nuits

レジデンスの方でホテル使用しましたが、窓が小さく奥まっているので、暗い… その為、古くさいイメージでした。残念…ホテルの棟の方が清潔感があります。

10

David G

27 mai 2025

·

A séjourné 2 nuits

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

8

Sean

22 juil. 2023

·

A séjourné 4 nuits

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

10

Trung

3 sept. 2023

·

A séjourné 6 nuits

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

HEEKYUNG

12 févr. 2026

·

A séjourné 3 nuits

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour son personnel serviable et professionnel, son enregistrement fluide et son aide proactive pour les taxis et les visites. Une minorité signale des problèmes tels que des litiges concernant la facturation ou les dépôts de garantie, des problèmes de confidentialité et des interactions abruptes.

Avis de voyageur à ce sujet

8

Amur

26 juil. 2025

·

A séjourné 9 nuits

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

2

Jan

13 mai 2025

·

A séjourné 1 nuit

Some Staff did not keep his mouth shut and told People about me staying there. I told him it was confidential- TWO TIMES. Made a lot of problems for me. Never ever will i come back.

4

Chung Ling

26 nov. 2022

·

A séjourné 4 nuits

I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.

8

YIN CHIEH

14 févr. 2026

·

A séjourné 1 nuit

服務人員親切且專業

10

Jonte

18 nov. 2025

·

A séjourné 4 nuits

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

Chen

4 avr. 2025

·

A séjourné 3 nuits

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

10

Ivy

15 déc. 2024

·

A séjourné 1 nuit

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Simon

6 févr. 2023

·

A séjourné 3 nuits

Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.

10

Maurice

23 avr. 2025

·

A séjourné 1 nuit

Friendly and professional staff, very happy to help and made us feel very welcomed

10

KAYO

11 févr. 2026

·

A séjourné 1 nuit

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé à Tay Ho, au bord du lac de l'Ouest, l'hôtel est à proximité de cafés, de restaurants et de commerces d'épicerie, dans un quartier agréable pour se promener. Pour rejoindre d'autres quartiers de Hanoï, il faut souvent prendre un Grab, et quelques clients ont rencontré des confusions concernant le lieu de prise en charge dans les tours ou à l'entrée.

Avis de voyageur à ce sujet

10

KEITH

13 janv. 2025

·

A séjourné 1 nuit

excellent hotel with a great staff. Walking distance from many great dining and shopping areas.

10

Brock

4 juil. 2024

·

A séjourné 3 nuits

This is my go to property in West Lake.

8

Terence

24 avr. 2022

·

A séjourné 2 nuits

It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.

10

Jonte

18 nov. 2025

·

A séjourné 4 nuits

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

David G

27 mai 2025

·

A séjourné 2 nuits

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

10

Ivy

15 déc. 2024

·

A séjourné 1 nuit

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Paul

8 juin 2025

·

A séjourné 4 nuits

Nice apartments in a great location.

8

Katherine

13 août 2024

·

A séjourné 1 nuit

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

10

KAYO

11 févr. 2026

·

A séjourné 1 nuit

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 févr. 2026

·

A séjourné 3 nuits

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les repas sur place suscitent des réactions mitigées : plusieurs clients ont apprécié les plats vietnamiens frais et un excellent restaurant japonais, tandis que d'autres ont trouvé le petit-déjeuner de qualité médiocre ou le menu du toit-terrasse limité. Un commentaire mentionne que les factures de bar ne peuvent pas être débitées sur les chambres.

Avis de voyageur à ce sujet

10

Paul

16 avr. 2024

·

A séjourné 8 nuits

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Jonte

18 nov. 2025

·

A séjourné 4 nuits

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

WAN CHEW

29 avr. 2025

·

A séjourné 1 nuit

Rooms are well maintained and there are dining options nearby.

10

TOSHIRO

11 mai 2022

·

A séjourné 2 nuits

清潔で、レストランの料理がおいしくて非常に満足でした

10

Paul

17 mars 2025

·

A séjourné 7 nuits

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Chen

4 avr. 2025

·

A séjourné 3 nuits

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

8

Sean

22 juil. 2023

·

A séjourné 4 nuits

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 juin 2025

·

A séjourné 2 nuits

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

10

KAYO

11 févr. 2026

·

A séjourné 1 nuit

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

8

Simon

20 mars 2023

·

A séjourné 1 nuit

Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	85 $US
février	81 $US
mars	96 $US
avril	96 $US
mai	87 $US
juin	89 $US
juillet	90 $US
août	83 $US
septembre	88 $US
octobre	89 $US
novembre	115 $US
décembre	97 $US

di	lu	ma	me	je	ve	sa
1 $95	2 $95	3 $101	4 $92	5 $92	6 $92	7 $95
8 $88	9 $87	10 $95	11 $128	12 $130	13 $110	14 $106
15 $89	16 $88	17 $94	18 $94	19 $94	20 $95	21 $95
22 $88	23 $89	24 $98	25 $95	26 $94	27 $95	28 $94
29 $89	30 $91

Fraser Suites Hanoi

Prix pour Fraser Suites Hanoi

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

3 Bedroom Deluxe (Tower A)

1 Bedroom Executive (Tower B)

1 Bedroom Deluxe (Tower A)

Studio Deluxe

Studio Executive King (Tower B)

Studio Executive Twin (Tower B)

2 Bedroom Deluxe (Tower A)

Chambre Exécutive, 2 chambres

Avis des voyageurs sur Fraser Suites Hanoi

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $145	22 $105	23 $107	24 $104
25 $104	26 $101	27 $105	28 $114	29 $101	30 $101	31 $101