Parador de Las Cañadas del Teide

I could not get to the hotel due to Storm Therese. The only reason to stay at the hotel is to hike and all hiking trails were closed by the government due to the storm. It was illegal to hike. I requested the hotel transfer the booking to a new date and they refused to move it or refund it. Terrible customs service

I booked two nights at Parador de las Cañadas del Teide and unfortunately had a deeply disappointing experience. A severe storm hit Tenerife during my trip, the roads were closed, and I physically couldn’t reach the hotel. I called repeatedly for advice - only one call was answered, and I was told someone who spoke English would call me back, but no one ever did. I also sent several messages and received no response at all. With no help from the hotel, I contacted Expedia. They tried multiple times to reach the property and request assistance, but the hotel either didn’t respond or didn’t engage. Under the booking terms I should have been able to cancel and forfeit only the first night.. I had no choice but to urgently find somewhere else to stay. The whole situation was stressful, unnecessary, and could have been avoided if the hotel had shown even basic communication or care. Natural disasters happen, but leaving a guest stranded without support is neither understandable nor acceptable. This became an expensive mistake, and I hope the hotel and Expedia review what happened and provide the refund that should have been issued. No traveller should be unable to reach a hotel due to road closures and be met with complete silence from the property.

The hotel and restaurant was goid, however we had a bad experience with the bar. Whatever I tried to order the barman said they had none except for beer, i have never seen a bar with no orange juice. When i ordered radler the barman said they had none but when i told him to look in the refridgerator where the barman had got some fom earlier he found it. We were told when we checked in that the bar is open until 10.30 but were refused service at 10.10 and were told the bar is closed because there are not many guests at the hotel. Because of this and the prevoius experience of the bar not having anything we asked for one member of my parry had nothing to drink all night. This is unacceptable.

Great room and view of mt. Tide! Good restaurant and a nice little gift shop. Great place to stay near all the hiking options!

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