Novotel Johor Bahru City Centre

A short getaway vacation stay in this new hotel. Got a high floor room with great city view. The room was spacious and clean, nicely renovated. The hotel is well located, spoiled with plenty of shopping and dining options.

Very clean room n staff very helpful n polite. Surrounding with great Foodie stalls

A hotel's most basic function is to provide a good night's sleep, and this brand new property failed. Our first corner room had an aircon that produced loud knocking and vibration noises from the moment we entered. We were moved to another corner room on a different floor, but the replacement room was even worse. The aircon remained noisy and, even after turning it off, loud compressor noise from above could still be heard. Conversations from the next room were also clearly audible. The toiletries had an overly strong fragrance that was unpleasant. Guest services was difficult to reach, there was no follow-up after the supposed checks, and the lifts were painfully slow. I managed only 5 hours of sleep. Upon leaving the room the opposite room was being cleaned and i stepped in. The aircon had no noise issues at all! So they gave us lousy rooms and expected us to put up with it We were being gaslighted at check-out that they had never received such complaints before, despite us experiencing these issues in two different rooms. This was my first Accor stay and will be my last. No branded hotel in Johor has given me sucj a horrific experience. Hotels.com also did not help to pursue the matter to help us.

Everything is considered new. Good WiFi.

Very new hotel just behind a good Chinese massage center with food choices downstairs. KSL is just a short walk away too. The pool is more for wading and since it is next to the conference rooms there is not much privacy