Name: Best Western The Grand Hotel Hartlepool
Address: Swainson Street, Hartlepool, GB
Price range: 83 $US–114 $US per night
Rating: 7.5

Ce qu'en disent des voyageurs

D'après les récents avis sur le Best Western The Grand Hotel Hartlepool, les clients apprécient le personnel accueillant, l'emplacement central et les chambres souvent spacieuses, tout en soulignant une propreté variable, un chauffage et une eau chaude incohérents, quelques problèmes d'entretien et des nuisances sonores occasionnelles provenant de la rue ou du bar.

Plusieurs avis mentionnent un stationnement limité ou difficile et des pannes occasionnelles de l'ascenseur pendant des travaux. Le petit-déjeuner est généralement bien apprécié et le restaurant Mumbai, en contrebas, reçoit souvent des éloges, bien que certains clients aient trouvé les boissons ou les plats chauds inconsistants. Attendez-vous à un séjour central et sans fioritures avec un personnel serviable et une qualité des chambres variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le stationnement est limité ou difficile, et l'ascenseur était parfois en panne pendant les travaux. Le service au bar était aléatoire, avec des fermetures ou un manque de stock signalés.

Avis de voyageur à ce sujet

2

SHIRLEY

6 mai 2024

·

turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.

6

Ashley

8 sept. 2025

·

A séjourné 1 nuit

Ok place to stay lack of secure parking

6

richard kevin

12 mai 2025

·

A séjourné 2 nuits

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.

6

Nigel

26 mars 2025

·

A séjourné 1 nuit

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it

6

Norman

3 nov. 2024

·

A séjourné 5 nuits

Poor attitude to service,bar often closed,was better last visit.Not impressed.

2

Barbara

3 nov. 2025

·

A séjourné 1 nuit

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.

8

paul

7 févr. 2024

·

A séjourné 1 nuit

The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.

8

Jonghyun

7 févr. 2024

·

A séjourné 2 nuits

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

4

Glyn

17 juil. 2025

·

A séjourné 8 nuits

Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got

10

Paul

19 déc. 2025

·

A séjourné 4 nuits

Clean room very helpful staff. Convenient parking

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est incohérente : certaines chambres sont signalées propres, tandis que d'autres notent des zones poussiéreuses ou sales, des salles de bains sales et des oublis de ménage.

Avis de voyageur à ce sujet

6

Maureen

20 sept. 2025

·

A séjourné 2 nuits

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again

10

Stephen

15 janv. 2026

·

A séjourné 1 nuit

Clean rooms great staff. But heating not the best with a very small radiator

4

callum

29 juin 2025

·

A séjourné 1 nuit

Rust in kettle. Dirty towels. Very low water pressure.

4

Philip

12 janv. 2026

·

A séjourné 1 nuit

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels

4

Margaret

15 oct. 2024

·

A séjourné 1 nuit

It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .

2

Christopher

27 janv. 2025

·

A séjourné 1 nuit

Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.

6

Nichola

7 août 2025

·

A séjourné 2 nuits

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

4

Rollon

9 déc. 2024

·

A séjourné 1 nuit

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.

10

Paul

29 nov. 2025

·

A séjourné 4 nuits

Great large and clean room.

4

Andrew

3 déc. 2025

·

A séjourné 1 nuit

Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

De nombreuses chambres sont spacieuses et confortables. Les problèmes récurrents comprennent des lits 'doubles' trop petits, des problèmes de température et d'eau chaude, des douches faibles, des équipements ou des fenêtres cassés, du bruit et une couverture TV ou Wi-Fi irrégulière.

Avis de voyageur à ce sujet

4

Jackie

5 janv. 2026

·

A séjourné 2 nuits

N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.

10

Paul

12 déc. 2025

·

A séjourné 4 nuits

Clean spacious room.

4

Philip

12 janv. 2026

·

A séjourné 1 nuit

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels

6

Nichola

7 août 2025

·

A séjourné 2 nuits

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

2

Barbara

3 nov. 2025

·

A séjourné 1 nuit

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.

4

Ashleigh

6 nov. 2025

·

A séjourné 3 nuits

No Wi-Fi access throughout stay

6

Paul

23 nov. 2025

·

A séjourné 1 nuit

The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.

4

Andrew

3 déc. 2025

·

A séjourné 1 nuit

Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.

6

John

6 sept. 2024

·

A séjourné 1 nuit

When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,

8

Jonghyun

7 févr. 2024

·

A séjourné 2 nuits

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Les commentaires sur le service sont mitigés : de nombreux clients soulignent un personnel accueillant et serviable, ainsi que des réponses accommodantes, mais d'autres font état d'un personnel absent ou débordé, d'un service lent au bar, et de problèmes d'enregistrement/départ ou d'accès.

Avis de voyageur à ce sujet

4

Geoffrey

9 nov. 2025

·

A séjourné 2 nuits

Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good

4

Kath

17 févr. 2024

·

A séjourné 2 nuits

Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.

10

James

30 janv. 2024

·

A séjourné 4 nuits

Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous

10

Shane

9 mai 2024

·

A séjourné 1 nuit

The staff are amazing

10

ROBERT

29 mars 2025

·

A séjourné 1 nuit

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.

10

Reena

14 sept. 2025

·

A séjourné 1 nuit

We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.

6

David

21 juin 2024

·

A séjourné 3 nuits

Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact

10

Sue

8 janv. 2025

·

A séjourné 1 nuit

Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.

6

Norman

3 nov. 2024

·

A séjourné 5 nuits

Poor attitude to service,bar often closed,was better last visit.Not impressed.

4

Rollon

9 déc. 2024

·

A séjourné 1 nuit

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation centrale et pratique pour les trains, les bus, les commerces et la marina, bien que certains clients aient remarqué le bruit de la rue et quelques préoccupations concernant les environs immédiats. Dans l'ensemble, il convient aux voyageurs souhaitant un accès facile à la ville.

Avis de voyageur à ce sujet

6

Norman

21 août 2025

·

A séjourné 7 nuits

The Grand is very good for busses with several stops right outside the hotel.

2

SHIRLEY

6 mai 2024

·

turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.

8

Paul

25 mai 2024

·

A séjourné 2 nuits

Very central and convenient

6

Christopher

9 janv. 2025

·

A séjourné 1 nuit

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.

10

Paul

9 mars 2025

·

A séjourné 1 nuit

Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.

6

Nichola

7 août 2025

·

A séjourné 2 nuits

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

10

Irene

13 mai 2024

·

A séjourné 1 nuit

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%

10

Dawn

1 juil. 2024

·

A séjourné 2 nuits

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍

8

Steve

28 juin 2024

·

A séjourné 1 nuit

Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.

8

Jonghyun

7 févr. 2024

·

A séjourné 2 nuits

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué, plusieurs personnes notant une bonne variété de choix, bien que certains mentionnent des boissons aqueuses ou des plats froids. Le restaurant Mumbai, situé sur place, reçoit des commentaires positifs constants.

Avis de voyageur à ce sujet

8

Keith

27 déc. 2024

·

A séjourné 1 nuit

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.

8

Bryan

21 sept. 2025

·

A séjourné 1 nuit

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!

8

Paul

28 juil. 2025

·

A séjourné 2 nuits

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.

10

Paul

14 avr. 2025

·

A séjourné 1 nuit

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.

6

richard kevin

12 mai 2025

·

A séjourné 2 nuits

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.

10

ROBERT

29 mars 2025

·

A séjourné 1 nuit

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.

6

Mark

11 août 2024

·

A séjourné 1 nuit

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!

10

Dawn

1 juil. 2024

·

A séjourné 2 nuits

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍

4

Karlie

3 août 2024

·

A séjourné 1 nuit

So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts

10

Ariel

7 déc. 2024

·

A séjourné 1 nuit

I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	69 $US
février	75 $US
mars	80 $US
avril	80 $US
mai	74 $US
juin	83 $US
juillet	81 $US
août	95 $US
septembre	94 $US
octobre	88 $US
novembre	67 $US
décembre	64 $US

di	lu	ma	me	je	ve	sa
1 $100	2 $104	3 $104	4 $100	5 $91	6 $91	7 $96
8 $86	9 $93	10 $100	11 $96	12 $88	13 $95	14 $114
15 $86	16 $93	17 $102	18 $95	19 $87	20 $96	21 $102
22 $83	23 $95	24 $103	25 $99	26 $87	27 $108	28 $108
29 $88	30 $94

Best Western The Grand Hotel Hartlepool

Prix pour Best Western The Grand Hotel Hartlepool

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Familiale, plusieurs lits, non-fumeurs

Suite, 1 lit double, non-fumeurs

Chambre Standard, 1 lit double, non-fumeurs

Chambre Supérieure, 1 lit double, non-fumeurs

Chambre Standard, 2 lits une place, non-fumeurs

Chambre Standard, 1 lit une place, non-fumeurs

Avis des voyageurs sur Best Western The Grand Hotel Hartlepool

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $99	22 $107	23 $95	24 $113
25 $103	26 $95	27 $96	28 $96	29 $105	30 $98	31 $88