Name: Holiday Inn Auburn-Finger Lakes Region, NY
Address: 75 North Street, Auburn, New York, United States of America, Auburn, New York, US
Price range: $113–$391 per night
Rating: 7.98

What guests think

At Holiday Inn Auburn-Finger Lakes Region by IHG, guests frequently praise the friendly, helpful staff and convenient in-town location, while noting comfortable beds and generally clean rooms alongside recurring issues like noisy pool-area rooms, dated elements, and maintenance hiccups.

The indoor pool and atrium setting stand out, though closures or chilly water occur, the fitness room feels small or hot to some, and parking can be tight. Breakfast is often reviewed as tasty but typically not included, with occasional slow service; the bar and restaurant draw praise when open, though menus can feel limited. Several guests report unreliable Wi‑Fi, loud in‑room AC, and sporadic front‑desk responsiveness or housekeeping lapses. Expect a convenient, service-forward stay with some variability in facilities and room experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and atrium are notable features, but the pool was occasionally closed or unheated; the fitness room is described as small or hot, and parking can be limited.

Related guest reviews

6

jay

Jul 27, 2025

·

Stayed 3 nights

They only had one ice machine on the fifth floor and parking was terrible

6

Rochell

Mar 9, 2024

·

Stayed 1 night

It was okay… clean , overall… but it could be better.the pool was down- this was the main reason we got a hotel for the night! Service was minimal - kids running around in the halls all day and night screaming and yelling.. but other than said things it was okay…

6

Lincoln

Jul 5, 2025

·

Stayed 2 nights

It seems a little run-down. The fitness center is too small and too hot. There was a dirty band-aid on the floor of our bathroom when we checked in.

8

Ben

Mar 22, 2024

·

Stayed 1 night

Clean and updated. Staff were all very friendly and helpful. Room was nice. Pool was closed temporarily; bummer!

8

Paul

Jan 23, 2023

·

Stayed 1 night

We stayed on the 4th floor (rm. #403). The toilet had flushing problems- as did the sink (draining problems). Parking was dismal (@ best). The hotel was pretty-much full.. Parking was full (of course). Some of the entry (keyed) doors weren't working. Making the walk around the facility, to find an entrance that the key-card would work in, was quite frustrating.. The night was cold and the walk extensive (from where we had to park-late @night) ... Other than those mentioned, the facility was clean and the staff very nice..

8

KATHY

Sep 6, 2023

·

Stayed 1 night

Our room was 206, we had 2 queen beds , my bed the mattress was horrible. Both sides were very sagged like the coils were shot . Other than that our stay was fine , also sad that the cocktail lounge has been closed since Covid . The breakfast was great , too bad they don’t offer a free modified that is free.

10

Cristal

Feb 12, 2023

·

Stayed 1 night

Indoor heated pool

6

Julie

Mar 13, 2024

·

Stayed 1 night

Pool was unexpectedly not available all weekend. Room was dated, clean.

10

anthony

Apr 17, 2025

·

Stayed 1 night

Nice room. Pool is a plus but everyone can watch you since it’s in middle of hotel.

6

April

Mar 20, 2024

·

Stayed 1 night

pool was broke and i was never told during my check in threw email or anything and got zero price break

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but multiple reports cite hair in tubs, mold or rust, and missed details, indicating inconsistent housekeeping.

Related guest reviews

2

Marlee

May 5, 2024

·

Stayed 2 nights

The first night we went to tell the front desk that the carpet was soaked all in front of the window. Guy came to say that the AC was leaking. The solution was to turn off the AC. It was so hot in the room the next day and night. The bathroom shower and corners of room have black mold. I assume it is the leak issue because after the AC was shut off it was quite moist in the room. I spoke to the desk again. No fixes no apologies etc. Also a very loud hotel since the people partying in the pool area late at night echoes into the rooms.

6

Lincoln

Jul 5, 2025

·

Stayed 2 nights

It seems a little run-down. The fitness center is too small and too hot. There was a dirty band-aid on the floor of our bathroom when we checked in.

4

Juan Antonio

Oct 11, 2023

·

Stayed 1 night

No chairs in the room. I asked in reception in the morning to bring a chair to the room. They said mo problem but they did not do it. Dirty bath tub with a lot of hairs.

4

John

Apr 7, 2024

·

Stayed 2 nights

I stayed here in March this year 2 nights. Had a good experience. Stayed 4/6 the price had nearly double, I think for the solar eclipse. In the room we found hair/ pubic hair near the drain in the shower. The hand soap near the sink was empty. We had to reach into the shower for soap. I took pictures if anyone would like to see. I feel we should be compensated in some manner.

10

Laurel

Oct 20, 2025

·

Stayed 1 night

Good location, friendly and helpful staff, clean and comfortable room!

8

Jamian

Aug 24, 2025

·

Stayed 4 nights

Staff was friendly and the property was clean. In a convenient location.

10

Paul

Sep 28, 2025

·

Stayed 2 nights

Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future.

10

Elizabeth

Dec 8, 2024

·

Stayed 1 night

It was very clean and staff at front desk was very helpful and friendly

10

Pamela

Dec 8, 2024

·

Stayed 3 nights

Hotel was clean staff friendly breakfast buffet nice

4

David

Sep 6, 2022

·

Stayed 1 night

Dirty room and dirty pool

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AI-generated summary based on recent guest reviews

Rooms

Beds are often comfortable, yet noise from the central pool, hallways, or elevator is a recurring concern. Several reviews mention very low toilets, loud or dated HVAC, and unreliable Wi‑Fi.

Related guest reviews

6

Jan

Aug 28, 2023

·

Stayed 1 night

People in pool after hours (1100pm) and noisy Bed too soft- a/c fan loud

8

donna

Sep 10, 2023

·

Stayed 1 night

Didn't like the elevator right next to our room, very loud.

6

Cecilie

Jul 19, 2024

·

Stayed 2 nights

Great room, a bit noisy, friendly staff, but we did not have internet for +24 hours, which was quite an issue when you were supposed to work there. No solution was found during my stay

6

Sanjeeb

Nov 10, 2023

·

Stayed 1 night

Sheets creased—I was told by General Manager Joe that they don’t iron their sheets. Bed mattress in Suite 511 was too saggy. The TV lacked half the premium channels they claimed to have. Room is not properly soundproofed from a major road throughAuburn NY. Air conditioner/heater element is somewhat loud. Staff are friendly. Room was spacious.

6

Janene

Apr 27, 2025

·

Stayed 1 night

Overpriced. The ONLY thing that was remarkable was the staff, everyone I interacted with was quite wonderful. Everything else was sub-par. Dinner menu at the “restaurant” was minimal at best. Free WiFi with stay? I shut my WiFi off because everything buffered while using it. Yes, you have local cable, but it’s 2025 and no Smart TV? Bathtub had hair in it when we checked in. I paid LESS for a stay 2 weeks ago with another company in a similar town, had a suite, kitchenette, bedroom, living room and huge bathroom. Restaurant menu for lunch & dinner was elaborate, breakfast was included and was MTO or buffet style, or a mix of both. Not sure how this establishment can justify the price.

6

Joann

Jul 27, 2025

·

Stayed 4 nights

All in all it was a nice stay. Location was close to everything. We booked the suite. The 2 issues we did have were that the air conditioners were very loud and the toilet was very low to the ground.

10

Paul

Sep 28, 2025

·

Stayed 2 nights

Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future.

8

Nancy

Oct 1, 2023

·

Stayed 2 nights

The AC unit in our room was quite noisy. Buzzed. Otherwise, very nice stay.

6

ruth v

May 13, 2023

·

Stayed 4 nights

Had difficulty with wi-fi disconnecting frequently. One chair in room - with two people, one had to sit on bed.No directions in room as to how to use TV. Breakfast was excellent. Staff was very helpful and friendly.

8

Marilyn

Jul 20, 2025

·

Stayed 1 night

I’m a difficult rater and also I did not make demands on staff. Bed was great. I had a good night’s sleep The room was not as sound proof from the pool noise as I would have liked. But, when the pool closed, no problem.

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Service

Staff are widely praised as friendly and helpful across the property. However, some guests experienced unanswered phones, slow or absent front-desk coverage, and occasional check-in delays.

Related guest reviews

2

Dewey

Jul 31, 2024

·

Stayed 1 night

---Bed in 519 was too old, indentations where too many people had slept gave me a terrible night's sleep, and a backache I am still working out. Worst bed I have slept in, in years. ---Called the Guest Assistance line several times, at several points, with no response(s) at all. ---I wanted ice. Since Guest Assistance did not respond to let me know where the ice room was, I went down to the front desk. When the Desk Clerk came to the desk from the office she informed me that in the future, ice was located at xxx. I said I called Guest Assistance to find that out with no response. She said "Well, I am busy".

10

TAMMY

Jul 12, 2025

·

Stayed 2 nights

As usual, we had an absolutely amazing stay. We were attending my son‘s college graduation. The staff were extremely kind and helpful.I would highly recommend this hotel.

2

Jatinna

Jul 29, 2025

·

Stayed 2 nights

The service was horrible, they never answered the phones. And when you went down to the front desk, no one was there.

10

Laurel

Oct 20, 2025

·

Stayed 1 night

Good location, friendly and helpful staff, clean and comfortable room!

10

Johanna

Oct 7, 2024

·

Stayed 2 nights

It’s almost impossible to get a hold of somebody via the phone to make a reservation so book online. However, the facility itself is clean and comfortable, breakfast was good and I would stay again (I came in for an event and missed out on the group rate as nobody EVER answered the phone after calling 5 days straight at various times…about 30 calls in total). Once in person, the front desk and other facility staff were wonderful, just nobody answers the phone!

10

Nancy

Jul 27, 2025

·

Stayed 1 night

Staff was amazing! Beautiful hotel ! Lived the bar and restaurant, food was very good Kevin our bartender was great! Highly recommend!

10

Paul

Sep 28, 2025

·

Stayed 2 nights

Hotel staff were super friendly. Room was very clean and bed was the most comfortable hotel bed I’ve ever slept on. I will be returning to Auburn Holiday Inn in the future.

10

Patrick

Jul 11, 2024

·

Stayed 3 nights

Staff very responsive and helpful, food and bar available facility very clean

8

Maryanne

Oct 26, 2025

·

Stayed 2 nights

Location was convenient. Staff was very friendly and helpful.

6

Jared

Jun 16, 2025

·

Stayed 1 night

I got to the hotel for check in around 8:05 PM. I waited at the front desk until about 830 when the clerk finally came to check us in. The bartender on staff closed the bar without even checking in on us to see if we needed any help or if he could help find the staff member to check us in. We ordered dinner prior to getting there and ended up eating the dinner in the lobby as we waited for the staff to show up. I tried calling multiple times in hopes the staff member had a way to answer the phone away from the desk or someone else would pick up. When we got to there room there was a significant water spot on the ceiling above one of the beds. We took our son swimming and because the staff member was no where to be found he had little to no time to swim after we checked in and got to our room. They were quick to make sure we were out of the pool by 9, but had no issue making us wait for 25 minutes to check in.

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Location

Convenient in-town base within walking distance of restaurants and local sights. A few guests felt the surrounding area lacked appeal.

Related guest reviews

10

James

Jun 5, 2024

·

Stayed 1 night

Easy access. Right in middle of town

2

Catherine

Nov 27, 2024

·

Stayed 1 night

Completely off The highway, not a good location of town. The elevator felt like it was gonna break when you got on it. The shower was old and dirty. The staff was unfriendly.

10

Hugh

Aug 29, 2023

·

Stayed 1 night

Great location. Restaurants and shops are within walking and nearby driving distances. This is a great place to stay when visiting the Auburn area.

10

Laurel

Oct 20, 2025

·

Stayed 1 night

Good location, friendly and helpful staff, clean and comfortable room!

8

Jamian

Aug 24, 2025

·

Stayed 4 nights

Staff was friendly and the property was clean. In a convenient location.

6

Joann

Jul 27, 2025

·

Stayed 4 nights

All in all it was a nice stay. Location was close to everything. We booked the suite. The 2 issues we did have were that the air conditioners were very loud and the toilet was very low to the ground.

8

Sean

Jun 28, 2024

·

Stayed 1 night

Auburn’s a great little town — great people, good spirit — and the Holiday Inn is in a great location to take it all in. It’s a five minute walk to Prison City Brewery and to a handful of cafes. It’s also a short walk from the hotel to Harriet Tubman’s resting place. The staff are friendly, the rooms are clean and the beds are pretty comfy. I would have been happy to have stayed longer.

8

Brad

Sep 17, 2024

·

Stayed 5 nights

It was a nice place for the Price, good restaurants within walkable distance

10

Michelle

Aug 4, 2024

·

Stayed 1 night

We only stayed here 1 night for a wedding & left really early next morning but it was very clean comfortable bed & staff was extremely nice. Restaurants within walking distance.

8

Maryanne

Oct 26, 2025

·

Stayed 2 nights

Location was convenient. Staff was very friendly and helpful.

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is frequently praised but usually not included; some guests encountered slow or short-staffed service. The bar/restaurant earns compliments when open, though offerings can feel limited.

Related guest reviews

10

Laura

Jun 22, 2025

·

Stayed 1 night

Great breakfast buffet. Staff very kind and helpful!

10

Katie

Mar 29, 2024

·

Stayed 1 night

We had a great stay here. The room was very nice and quiet. The fitness center and pool is as nice as the photos. The breakfast was delicious. Keep in mind it’s not free. And the pool was not heated.

10

Edward

Aug 26, 2024

·

Stayed 1 night

You are so lucky to have the 2 ladies you have working the desk . Both were so patient , kind and went out of there way to helping me. And your waitress lady in restaurant was outstanding covering all those tables by herself and did that with a smile while clearly being overworked . Fantastic stay!!

6

Janene

Apr 27, 2025

·

Stayed 1 night

Overpriced. The ONLY thing that was remarkable was the staff, everyone I interacted with was quite wonderful. Everything else was sub-par. Dinner menu at the “restaurant” was minimal at best. Free WiFi with stay? I shut my WiFi off because everything buffered while using it. Yes, you have local cable, but it’s 2025 and no Smart TV? Bathtub had hair in it when we checked in. I paid LESS for a stay 2 weeks ago with another company in a similar town, had a suite, kitchenette, bedroom, living room and huge bathroom. Restaurant menu for lunch & dinner was elaborate, breakfast was included and was MTO or buffet style, or a mix of both. Not sure how this establishment can justify the price.

10

Nancy

Jul 27, 2025

·

Stayed 1 night

Staff was amazing! Beautiful hotel ! Lived the bar and restaurant, food was very good Kevin our bartender was great! Highly recommend!

8

Tammi

Sep 1, 2024

·

Stayed 1 night

The restaurant for breakfast was disappointing after such friendliness from other staff members..waitresses were rude and overwhelmed with a few tables took 1 hour for our eggs homefries and toast and never checked in us or got drink refills tables around us never cleaned off the whole time to turn others away telling them a hour wait

10

Pamela

Dec 8, 2024

·

Stayed 3 nights

Hotel was clean staff friendly breakfast buffet nice

10

scott

Oct 21, 2023

·

Stayed 1 night

I didnt like that breakfast wasnt free..our stay was nice but double a normal rate,figure free breakfast would make up for how expensive it was bit just added 50 more to bill

8

Nancy

Sep 6, 2024

·

Stayed 1 night

Check-in was very pleasant. Desk lady was very nice and informative. This hotel hasn't been renovated in many years and the bed was low and worn. Carpets in hallway were stained. Things were surface clean, but not deep clean. Breakfast wasn't free at this location. No perks

10

Jude

Jul 24, 2024

·

Stayed 1 night

Rooms and all the common areas were clean. Breakfast was available for purchase. Friendly and welcoming staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$110
March	$109
April	$117
May	$140
June	$154
July	$180
August	$175
September	$180
October	$164
November	$115
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $200	17 $138	18 $287	19 $168
20 $131	21 $138	22 $142	23 $142	24 $145	25 $202	26 $273
27 $120	28 $124	29 $149	30 $149

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $197	3 $216
4 $130	5 $155	6 $180	7 $171	8	9 $202	10 $239
11 $113	12 $163	13 $160	14 $160	15 $185	16 $191	17 $391
18 $138	19 $161	20 $155	21 $172	22 $190	23 $232	24 $189
25 $143	26 $159	27 $161	28 $162	29 $158	30 $204	31 $277

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Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 Bedroom

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Premium Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Auburn-Finger Lakes Region, NY

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Prices for upcoming dates